CUSTOMER CARE CLERK - Evergreen
Front desk clerk job in Kissimmee, FL
JOB SUMMARY/ DESCRIPTION
The Osceola County Comptroller & Clerk of Circuit Court is looking to hire a highly motivated individual willing to grow and develop within a fast-paced environment driven by a culture of service. We are looking for individuals with the ability to interact with clients through accurately processing payments and performing clerical functions.
DUTIES & RESPONSIBILITIES:
Deliver best-in-class service experiences virtually or in person.
Ensure payments are accurately processed
Reconcile cash transactions
Input data into multiple system applications/software
Perform other duties as assigned
SKILLS & ABILITIES:
Type 35 wpm
Computer skills and knowledge of software applications.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Time management and organizational skills.
Bilingual (preferred)
MINIMUM QUALIFICATIONS:
HS Diploma or equivalent, some college preferred.
Valid Florida Drivers License
Must be at least 18 years of age to be considered for this role
Must be a U.S. citizen
PHYSICAL REQUIREMENTS:
Sitting for long periods of time
Talking, hearing, seeing, and repetitive motion
Must be able to lift up to 20 lbs
Monday - Friday 8:00am - 5:00pm
Full-time
An Equal Opportunity Employer / ADA / Veteran's Preference
The Clerk of the Circuit Court and County Comptroller does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, gender identity, sexual orientation, pregnancy, genetic information, veteran status, mental or physical disability or any other category protected by law in employment or the provision of services.
Auto-ApplyData Entry
Front desk clerk job in Orlando, FL
SUMMARY Position is responsible for auditing all intake paperwork entered in IMBS prior to selecting the account to bill. II. JOB FUNCTIONS A. Essential Duties and Responsibilities• Receives all Store Patient Packets from Mail Clerk. • Sorts incoming patient paperwork from store locations. • Verifies all documents located on the Batch\-Work Control Sheet were included in the patient packet. • Audits incoming paperwork including new patient setups, existing patients and other documents. • Verifies the accuracy of the information in IMBS compared to information on the required forms. • Reviews and audits the forms for accuracy and completeness. • Communicates any form errors to the store or makes necessary corrections in IMBS, based on the information written on the form. • Makes a copy of the original form and sends the original back to the store for corrections. Maintains a copy of the form until the original is returned. • Prints the “Maintenance Audit Report” from the system and verifies that the information in the report is accurate. Attaches the audit report to supporting documents. Submits the packet to the Claims Supervisor for review prior to entering Audit Control. • Corrects any errors identified by the Claims Supervisor, enters IMBS audit control number located on “Maintenance Audit Report”, verifies in the system that there is an AOB for each claim, files the “Maintenance Audit Report”, identifies any claims that will release during the nightly cycle, makes copies of necessary forms, and identifies Cash Sale Delivery tickets. • Verifies insurance information to ensure accuracy. • Ensures appropriate authorizations are included from Case Managers
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Hotel Front Desk Agent
Front desk clerk job in Orlando, FL
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16 - $17 hourly
Responsibilities:
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
Mitigate customer complaints as needed
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
Exhibits working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school diploma, GED, or equivalent
About Company
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.
Luxury Residential Front Desk Agent - Weekly Pay!
Front desk clerk job in Orlando, FL
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
This is a part-time position, with a pay rate of $17 per hour.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure smooth operations and service by effectively communicating with your team members, property management, and residents/guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as realtor and potential homebuyer/renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are a must!
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
Start earning generous paid time off on your first day.
Career Development: We offer a range of training courses through our NFC University that you can take to advance your career while working with us.
Short-Term Disability Income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
#ZR
The position currently pays $17 per hour, as stated in this ad; however, its historical pay rate has been $15-$16 per hour.
Hotel Front Desk Agent - Doubletree Orlando Downtown
Front desk clerk job in Orlando, FL
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Front Desk Agent - 2nd Shift
Front desk clerk job in Orlando, FL
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence-where your work helps create memories that last a lifetime.
About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts-recognized by U.S. News as one of the Best Companies to Work For-you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
Effectively check guests into and out of the resort by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Shift Schedule: 3pm - 11:30pm
* Greets, registers, and assigns rooms to guests.
* Issues room key and escort instructions to Bellhop.
* Date stamps, sorts, and racks incoming mail and messages.
* Transmits and receives telephone messages.
* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
* Keeps records of room availability and guests' accounts.
* Computes bill, collects payment, and makes change for guests.
* Makes and confirms reservations.
* Posts charges such as room, food, liquor, or telephone, to ledger.
* Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
* Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
* Nightly bucket checks
* Able to listen and find solutions to guests problems
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
Additional Information
Why Westgate?
* Comprehensive health benefits - medical, dental and vision
* Paid Time Off (PTO) - vacation, sick, and personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Family benefits including pregnancy, and parental leave and adoption assistance
* Wellness Programs
* Flexible Spending Accounts
* Tuition Assistance
* Military Leave
* Employee Assistance Program (EAP)
* Life, Disability, Accident, Critical Illness & Hospital Insurance
* Pet Insurance
* Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Resort Front Desk Agent - Loews Hotels Universal Orlando
Front desk clerk job in Orlando, FL
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
* We offer excellent benefits and perks including one free meal per shift and free theme park access.
* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
* We invest in training and development opportunities for all team members.
* We promote social responsibility by being a good neighbor in the community.
* We care for you, just as we care for others.
Qualifications:
* Previous Front Desk Experience preferred
* Minimum of one year guest service experience in hotel hospitality preferred
* Fluent English communication required
* Excellent customer service skills required
* Basic computer skills required; Opera experience preferred
* Ability to stand and walk for long periods of time required
* Requires full availability including days, nights, weekends and holidays
* High School Diploma or equivalent
Responsibilities:
* Ability to stand for an eight-hour shift.
* Welcomes and registers guests in an outstandingly friendly, professional, efficient manner.
* Obtains necessary credit and payment information from guests.
* Other duties as assigned.
Auto-ApplyFront Desk agent
Front desk clerk job in Orlando, FL
, Permanent Front Desk Agent Crewxperts is a leading hospitality staffing company based in Orlando, FL. We specialize in providing top-notch staffing solutions to hotels, resorts, and other hospitality establishments. Our team of experienced professionals is dedicated to delivering exceptional service and creating memorable experiences for our clients and their guests.
Position Overview:
As a Front Desk Agent, you will be the first point of contact for guests at our client's establishment. You will be responsible for providing a warm and welcoming experience to all guests, handling their inquiries, and ensuring their needs are met during their stay.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary information is collected and accurately entered into the system
- Handle guest inquiries and provide information about the hotel, its services, and local attractions
- Assist guests with reservations, room changes, and other requests
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure a smooth and seamless guest experience
- Handle guest complaints and resolve issues in a timely and efficient manner
- Follow all safety and security procedures to maintain a safe environment for guests and employees
- Perform other duties as assigned by the Front Office Manager or Supervisor
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using computer systems and software
- Knowledge of local attractions and events is a plus
- Must be able to work flexible hours, including weekends and holidays
- Must be able to stand for extended periods and lift up to 25 pounds
Why Work with Us:
- Competitive salary and benefits package
- Opportunities for growth and advancement within the company
- Dynamic and supportive work environment
- Training and development programs to enhance your skills and knowledge
- Employee discounts at partner hotels and resorts
- Fun team-building activities and events
If you are a customer service-oriented individual with a passion for the hospitality industry, we would love to hear from you! Apply now to join our team at Crewxperts and be a part of creating unforgettable experiences for our guests.
Front Desk Agent- Townplace Suites Marriott Sea World
Front desk clerk job in Orlando, FL
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Front Desk Agent
Front desk clerk job in Orlando, FL
As a Front Desk Agent, you are the face of Banana Bay-welcoming guests, handling check-in/out, answering questions, and resolving issues with warmth and efficiency. You'll ensure accurate billing, maintain key and cash controls, and deliver a smooth, memorable arrival-to-departure experience.
Key Responsibilities
* Guest Service: Greet every guest with genuine hospitality; manage check-in/out, room assignments, and special requests/VIPs.
* Accuracy & Controls: Verify payment/ID, process authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures.
* Communication: Answer phones and messages promptly; coordinate with Housekeeping and Engineering for room readiness and service recovery.
* Problem Solving: Resolve concerns quickly and professionally; escalate when needed; document incidents and follow up.
* Upselling & Revenue: Recommend upgrades and amenities; promote property offerings and local experiences.
* Technology: Operate PMS/POS/payment terminals and other front office systems; complete end-of-shift reports.
* Standards & Safety: Uphold brand/service standards, privacy, ADA, and safety policies; maintain a clean, welcoming lobby and work area.
* Team Support: Assist Night Audit/other departments as needed; complete daily side work and checklists.
Benefits We Offer:
* Competitive Salary: A comprehensive and competitive compensation package.
* Performance Bonuses: Based on company and individual performance.
* Health Benefits: Full medical, dental, and vision coverage.
* Retirement Savings: 401(k) plan with company match to help secure your financial future.
* Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
* Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
* Employee Discounts: Discounts on hotel stays and services across PHM properties.
* Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
* Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.
Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):
PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.
Front Desk Agent - Caribe Royale Orlando Hotel
Front desk clerk job in Orlando, FL
The Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and provide information to guests, as well as visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy.
Position Requirements
* Professional demeanor appropriate for a AAA 4-Diamond Resort.
* One (1) year experience in a Hotel or Resort Front Desk position.
* Outstanding guest service skills.
* Able to handle a multitude of tasks in an ever-changing environment.
* Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.
* Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.
Responsibilities
* Approach all encounters with guests, employees, and members in a professional and personalized manner.
* Responsible for providing prompt yet personal service at times of check-in & check-out.
* Assist management in applying credit and guest billing policies.
* Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction.
* Always maintain a professional and high-quality service-oriented environment.
* Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with the Caribe Royale Orlando Hotel standards.
* Understand and communicate promotions and enhancements effectively with Associates and guests.
* Build rapport with VIPs and distinguished visitors, follow up calls, encourage feedback throughout guests' stay.
* Offer to handle special arrangements during guest stays; coordinate future visits.
* Maintain database of guest preferences and special dates.
* Actively participate in training and continuing education related to the Front Desk.
* Complete projects in a timely manner as required by the Front Desk Manager, and Supervisors.
* Perform any other reasonable duties as required by management.
Education
* High school diploma or GED or degree in Hospitality related major.
Skills and Abilities
* Able to communicate in the English language. Second language is a plus.
* Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
* Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
* Proficient in Opera, Nuvola, Runtriz (or similar programs).
Physical Requirements
* On a continuous basis, stand at a desk for long periods of time in front of a computer screen.
* Also requires walking/reaching and bending throughout shift.
* Must be physically fit to lift, pull, and push items up to 50 pounds.
Front Desk Agent
Front desk clerk job in Orlando, FL
Aloft Lake Nona Orlando is seeking a highly motivated and experienced front desk agent that is passionate about people. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.
Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones.
Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam's Club and more, making every day a little more extraordinary.
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met.
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction.
Coordinate with housekeeping to ensure timely room readiness and cleanliness standards.
Foster a positive work environment that promotes teamwork, collaboration, and inclusiveness.
Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards.
Champion and maintain brand standards.
Perform any other duties as assigned.
Qualifications
High school diploma or equivalent (required); college degree in Hospitality Management or a related field (preferred)
A minimum of two years previous experience in front desk operations or guest services (required)
Excellent customer service and communication skills.
Strong problem-solving skills and ability to handle guest issues effectively.
Proficient in hotel management systems, property management systems, and relevant software.
Detail-oriented with strong organizational and multitasking skills.
Ability to work under pressure and adapt to changing situations.
Proficient in Microsoft Office and hotel & restaurant software(s)
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality in Lake Nona.
This in no way states or implies that these are the only duties to be performed for this role. Employees are required to follow other instructions and perform other work-related duties requested by their manager.
#LI-onsite #AloftLakeNona
Auto-ApplyFront Desk Agent
Front desk clerk job in Orlando, FL
Join Our Team Today!
Lodgco Hospitality is looking for talented and enthusiastic front desk agents to assist with guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required -
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Paid time off
Day-1 Benefits
Travel and hotel discounts
401(k) with company match
Bonus potential
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, visit **************
Auto-ApplyFront Desk Agent
Front desk clerk job in Kissimmee, FL
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as housekeeping services, maintenance requests.
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed.
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
Front Desk Agent - SpringHill Suites at FLAMINGO CROSSINGS
Front desk clerk job in Winter Garden, FL
Front Desk Agent
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.
ESSENTIAL FUNCTIONS
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attempts to communicate with guest in guest's native language, if applicable.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Van Driver associates when needed.
Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.
Operate various office machines.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Standing, bending, and stooping may be required.
NOTICE:
The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Front Desk Agent
Front desk clerk job in Maitland, FL
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Front Desk
Front desk clerk job in Cocoa, FL
Benefits:
Opportunity for advancement
Training & development
Why Work for InMotion Wellness Studio:
Competitive Hourly Pay and performance reviews with potential pay increases.
World Class Training that covers hands-on training regarding the business and our stretch therapy, a mentorship program, and ongoing 1:1 support.
Employee discounts: Use our stretching sessions at no cost.
Great work/life balance: Schedule flexibility depending on location.
Direct career track: Potential to be promoted to corporate positions.
Winning company culture: Positive culture helping others, community-building events, and additional perks.
Employee recognition incentives: gift cards, employee of the month awards,...etc.
Open door policy: an owner who knows your name and is always open to your needs.
Job SummaryInMotion Wellness Studio is looking for an outgoing, organized front desk team member to help schedule appointments via phone calls and text messaging. This team member will be the first point of contact for new members scheduling sessions and inquiring about the services we offer.
Schedule
Monday through Thursday: 8:30 am to 6:00 pm (1 hour lunch break)
Friday: 8:30 am to 12 pm
Responsibilities
Schedule appointments over the telephone. On average, there will be ~75 outbound phone calls to prospects and members of our studio.
Accommodate members, making them feel relaxed and welcome.
Administer studio tours for new guests and assist with intake form completion.
Greet and welcome members and schedule their next appointment.
Qualifications
Professional and friendly phone etiquette.
Passion for improving health through exercise and stretching.
Proficient with Microsoft Office software and phone systems.
About InMotion Wellness Studio
InMotion Wellness Studio is the fastest-growing assisted stretching studio in the country.
InMotion Wellness Studio provides Assisted Motion and Recovery Therapy. It's a series of one-on-one services and stretches that are custom-tailored to each client's needs.
These customized assisted-stretch sessions improve posture, range of motion, and circulation while reducing muscle and joint pain.
It's like personal training but for stretching.
Culture Is The Key To Our Success
Helping people feel better is our goal.
We are not in the stretching business, we are in the people business.
Every client is part of our family.
If you work here then you are also family.
Compensation: $15.00 - $17.00 per hour
InMotion is a rapidly growing wellness studio whose focus is assisted stretching for the betterment of its client's health and community improvement. We are establishing ourselves as the premier assisted stretching facility in the Nation with over 23 stores and a strong national growth plan.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to InMotion Wellness Studio Corporate.
Auto-ApplyFront Desk Receptionist
Front desk clerk job in Clermont, FL
Join Our Team as a Front Desk Receptionist - with Growth Potential to Lead Front Desk! Toyota of Clermont - Conveniently Located Off Highway 50
Are you an energetic, customer-focused professional who thrives in a fast-paced environment? Toyota of Clermont is looking for a polished and personable Front Desk Receptionist to be the welcoming face and voice of our dealership.
If you're motivated, organized, and excited about the possibility of advancing into a Lead Front Desk position, we want to hear from you!
What We Offer:
Competitive salary
Full benefits package (medical, dental, vision, PTO, etc.)
Supportive and team-oriented work environment
Career growth opportunity to advance into a Lead Front Desk role
Professional training and development
Stable, reputable dealership with high customer traffic
Job Responsibilities:
Professionally answer and manage multiple phone lines with a warm, courteous attitude.
Greet customers as they arrive and create a welcoming first impression.
Perform accurate and timely data entry.
Support additional administrative tasks as needed to keep the front desk running smoothly.
Demonstrate leadership qualities that may lead to a Lead Front Desk role.
Requirements:
1-2 years of Receptionist or front desk experience.
Strong verbal communication and interpersonal skills.
Proficiency in MS Office (Word, Excel, Outlook).
Excellent attention to detail and organizational skills.
Flexibility with scheduling.
Outstanding phone etiquette and customer service abilities.
Comfortable working with a multi-line phone system.
Professional appearance and a friendly, courteous demeanor.
Bilingual preferred (English/Spanish a plus!).
Competencies:
Self-starter with a proactive mindset.
Commitment to delivering exceptional service to customers and team members.
Ability to communicate clearly and collaborate in a team environment.
Skilled at multitasking and staying organized under pressure.
Leadership potential for future Lead Front Desk opportunities.
In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits.
Employment is contingent upon successful completion of a background investigation.
Toyota of Clermont is proud to be an Equal Opportunity Employer.
Auto-ApplyGuest Service Agent - Hotel Front Desk Agent (FT)
Front desk clerk job in Winter Haven, FL
Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
As a member of the Front Desk Team your responsibilities will include:
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education & Experience:
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Basic computer skills required.
Must be able to work flexible schedule.
Must be able to work weekends.
EOE
Front Desk Agent- (Full Time)
Front desk clerk job in Indialantic, FL
Doubletree Suites by Hilton Oceanfront presents an exciting opportunity for a Front Desk professional. This position reports directly to the Director of Front Desk Services.
In this capacity, you will greet and register guests, deliver prompt and courteous service, and finalize guest accounts upon their departure, while also ensuring that guests have an outstanding experience that aligns with the hotel's high-quality standards.
This description outlines the main responsibilities and qualifications. The job description is not meant to encompass all duties or qualifications that may be necessary now or in the future. The hotel operates 24 hours a day, 7 days a week, which means that operational needs may require variations in shift days, starting times, and weekly hours.
Other responsibilities and duties include, but are not limited to:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and the room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change, and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
Close guest accounts at the time of checkout and ensure guests' satisfaction. In the event of dissatisfaction, research and an attempt to resolve the problem within established guidelines may include turning the problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage, or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in the team member handbook).
Assists other Front Desk Personnel when needed.
Perform any related duties as requested by supervisor/manager.
Requirements:
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities. High school diploma. Some college preferred.
Prior hospitality experience preferred but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and help resolve conflicts.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
Physical Demands:
Ability to stand and move throughout the front office and to continuously perform essential job functions.
Stand 95% of the shift
Lifting to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing, and smiling.
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