Front desk clerk jobs in Pearland, TX

ABOUT OUR CLIENT Our Downtown client is a mission-driven organization committed to providing outstanding service and support to the community. They are seeking a bilingual professional who thrives in a fast-paced environment and can create a welcoming first impression for all visitors and stakeholders. ABOUT THE ROLE Our Client is seeking a bilingual Receptionist to join their front office team. As the first point of contact for visitors, clients, and staff, this role is essential in delivering exceptional customer service, maintaining a professional reception area, and supporting administrative, cashiering, and mailroom functions. RESPONSIBILITIES Greet and welcome visitors with a professional and courteous demeanor Provide information on programs and services while directing clients and guests to appropriate staff or departments Manage visitor check-in procedures, including sign-in and issuing visitor badges Operate a computerized telephone system to answer, route, and record messages promptly Facilitate clear communication across the organization through accurate call handling Perform clerical duties such as photocopying, filing, and data entry Process incoming and outgoing mail, including sorting, distributing, and postage management Assist with organizational mailings and special administrative projects Accept and log incoming packages and deliveries, ensuring accurate tracking and distribution Maintain an organized and professional reception and mailroom environment QUALIFICATIONS High School Diploma or equivalent Minimum of 2 years of experience in a high-volume receptionist or front desk role Bilingual in English and Spanish required Valid Texas Driver's License

We are a commercial construction company in search of a Full Time Receptionist/Administrative Assistant in the Houston/Spring Branch Area. REQUIRED QUALIFICATIONS:· Punctual and responsible· Strong sense of accountability and integrity· Well-organized, efficient, and detail-oriented· Proficient @ Microsoft Office (Excel, PowerPoint, Outlook, Word)· Exhibits excellent phone etiquette· Knowledge of general office procedures: faxing, filing, conference calls, data entry, and ordering office supplies We provide a stable, dynamic, and a professional work environment. If you would like to become a part of our future as a company that provides growth, longevity, and compensation for going above and beyond as a valued team member, then please submit your resume with salary requirements and 3 references for employment consideration. Knowledge in the construction industry is a plus, but not required. **Please email resume with salary requirements and references to: Rachel@epochconstruction. net No phone calls please.

The hourly Data & System Specialist will play an integral role supporting the DPEP segment-wide efforts related to implementation of Workday as the new HR System of Record for the enterprise. This project-driven position will be responsible for detailed data entry functions across multiple sources to support cutover between systems. This role is a vital role in ensuring continuity of business processes during the complex system implementation. Responsibilities Access personnel data from systems via user interface or bulk/reporting methods Transform data into required formats with precision Input/key data into various systems via user interface or other methods Implement quality assurance and validation across systems Identify and report out on errors requiring resolution Communication among team and with partnering areas Required Qualifications: Strong partnering skills with an ability to effectively engage others and work as team to complete tasks Ability to maintain a positive attitude through the project even when situation may arise Experience with Microsoft Excel Detail oriented and ability to maintain focus on the task at hand Ability to thrive in dynamic business environment that requires rapid learning, multi-tasking and the ability to handle multiple deliverables with competing priorities Flexibility in work schedule Desired Qualifications: Previous experience with data entry or data management Demonstrated strategic and creative thinking skills High proficiency with Microsoft Excel (functions/pivot tables) Analytical abilities, including understanding data relationships APPLY FOR THIS EXCEL DATA ENTRY ROLE TODAY! Arsenault is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

TempToFT Region Sales Director - Job Description. * Determines gross-profit plans by implementing marketing strategies; analyzing trends and results. * Establishes sales objectives for all LOB's by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. * Implements regional sales programs by developing LOB sales business/action plans. * Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. * Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. * Maintains regional sales staff by recruiting, selecting, orienting, and training employees. * Maintains regional sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. * Contributes to team effort by accomplishing related results as needed. 1330 Post Oak Blvd, 30th Floor, Houston, TX 77056, United States of America

Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps. A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.

中国城酒店式公寓前台客服 -中英文流利,沟通能力强,责任心强 -能够使用 Microsoft Word, Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面,电话以及邮件沟通的能力和礼仪 -良好的沟通能力,表达能力,理解能力和学习能力 工作时间： 9 a.m. - 6 p.m. 一周5-6天 Key Responsibilities: Greet and welcome guests warmly and professionally Manage guest check-ins and check-outs, ensuring accurate information Answer phone calls and address guest inquiries efficiently Provide guests with information about hotel facilities, services, and local attractions Handle guest complaints and resolve issues promptly Process payments and maintain accurate financial records Assist with night audit duties when necessary Keep the front desk area clean and organized Qualifications: (English/Chinese) skills preferred, but not required Strong guest relations skills with a focus on hospitality Proficiency in operating phone systems and managing multiple calls simultaneously Knowledge of front desk operations and customer service best practices Strong organizational and time management skills Ability to handle challenging situations with patience and professionalism Familiarity with hospitality management software is a plus Multilingual abilities are an asset Benefits: 401k Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Holiday Pay

What you will be doing Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request. Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.

Job Details Marriott Houston Energy Corridor - Houston, TX Full Time AnyDescription Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner. Responsibilities Greet and welcome guests in a friendly and professional manner. Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system. Answer phone calls, respond to inquiries, and provide information about the hotel's services, amenities, and local attractions. Manage reservations, including booking rooms, updating guest information, and processing payments. Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed. Maintain a clean and organized front desk area. Process guest payments, handle cash and credit transactions, and prepare necessary reports. Assist with concierge services, providing recommendations for dining, transportation, and activities. Follow all hotel policies and procedures, including safety and security protocols. Perform other duties as assigned by the Front Desk Supervisor or Manager. Other duties assigned by the Leader. Experience and Education High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus. Previous experience in customer service, hospitality, or a front desk role preferred. Strong communication skills, both verbal and written. Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus). Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Excellent problem-solving skills and a customer-focused attitude. Flexibility to work various shifts, including evenings, weekends, and holidays. Professional appearance and demeanor.

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions. Complete other duties as assigned by management. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is highly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. • Verify credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. • Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to supervisor/manager. • Reports accidents, injuries, near-misses, property damage or loss to supervisor. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). • Assists other Front Desk Personnel when need. • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. • Prior hospitality experience preferred, but not required. - Front Desk experience from 6 months to 2 years, but not required. • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. • Ability to read, listens, and communicates effectively in English, both verbally and in writing. • Ability to access and accurately input information using a moderately complex computer system. • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions. • Stand 95% of shift • Lifting up to 25 pounds maximum. • Occasional twisting, bending, stooping, reaching, standing, walking. • Frequent talking, hearing, seeing and smiling.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

←Back to all jobs at Scenic Property Group FRONT DESK AGENT Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Greet guests warmly and provide a welcoming check-in and check-out experience. Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions. Process reservations, cancellations, and payments accurately. Handle cash, credit, and room charge transactions according to hotel policy. Maintain an organized and clean front desk area. Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction. Resolve guest issues promptly and professionally, escalating as needed. Verify guest identification, assign rooms, and issue room keys. Follow all hotel policies, procedures, and safety guidelines. Provide excellent customer service to ensure a positive guest experience and encourage repeat business. Please visit our careers page to see more job opportunities.

SPA FRONT DESK AGENT DEPARTMENT: Spa REPORTS TO: Spa Director/Spa Supervisor STATUS: Non-Exempt The Spa Receptionist/Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales. Education and Experience: High School diploma or equivalent and/or 1-year experience in a spa or related field preferred. 1-year retail experience preferred. Bi-lingual preferred. Physical Requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with company tandards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with company tandards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.

Overview The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position does not earn tips