Front Desk Agent
Front desk clerk job in Canonsburg, PA
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements Requirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
Analytics Data Associate
Front desk clerk job in Pittsburgh, PA
As part of the Wilshire family, you can rest assured that every day you are contributing to an organization that is helping investors improve their financial outcomes. For more than 50 years, Wilshire has been dedicated to providing customized portfolio solutions grounded in research and powered by next generation technologies.
Wilshire advises on over $1 trillion in assets for some of the world's largest and most sophisticated institutional investors and is headquartered in the United States with offices worldwide.
Job Description
Wilshire seeks an Analytics Data Associate to help maintain and support analytics systems. The role involves Uploading data, generating and reviewing reports, and supporting client inquiries. This position requires some knowledge of investment, financial, economic and industry topics. We are looking for self-motivated candidates with strong academic backgrounds and professional drive.
What you'll do:
Upload data into analytics systems and verify the output for accuracy and consistency
Generate reports and validate results to ensure accuracy
Support client inquiries and provide analytical explanations
Maintain risk dashboards to monitor risk exposure
Investigate and analyze data errors, identifying causes and implementing corrective actions to prevent recurrence
Support all areas of risk management
Communicate results internally and externally
Qualifications
3-5 years capital markets experience; or a quantitative master's degree + 1-2 years' experience
Proficiency in risk management tools and data analytics platforms
Experience with Microsoft Excel and VBA
Familiarity with SQL, Python or other programming languages is a plus
Experience in finance and knowledge of investments
Demonstrated ability to identify, analyze and recommend potential solutions to problems
Takes initiative and is highly motivated
Works effectively and productively in a team
Able to multi-task and prioritize in a fast-paced environment
Strong communication skills
Bachelor's degree in finance, economics, business, or related field
Demonstrated flexibility and willingness to work additional hours during critical periods or special situations to ensure timely and accurate completion of key deliverables
Additional Information
This position will work on a
hybrid model
out of our New York or Pittsburgh office
We offer a comprehensive benefits package including a collaborative work environment, generous PTO, 401(k) match, affordable & comprehensive medical/dental/vision insurance, CFA and other professional membership reimbursement, and more.
The pay range for this position is $60,000-$90,000. However, base pay will be determined on an individual basis considering various factors, including location, qualifications, skills, and experience. The total compensation package includes eligibility for an annual discretionary bonus and a full range of health and financial benefit offerings, which will be provided in conjunction with an offer of employment.
Visit **************** for additional company information.
Wilshire is an SEC registered investment adviser and required to track certain political contributions under Rule 206(4)-5. As such, you may be required to disclose your prior political contributions.
We are an equal opportunity employer, which means we afford equal employment opportunity to all individuals regardless of race/ethnicity, creed, color, religion, sex (including gender and gender identity), national origin, ancestry, age, marital status, veteran status, citizenship status, disability, medical condition (as defined by California Government Code section 12926), or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment. In addition, Wilshire adheres to the equal employment opportunity requirements of all states and localities in which it does business. We are completely committed to these principles not only because of the various laws which address these subjects, but because it is the right thing to do for our employees and clients to thrive.
If you have a disability, and require reasonable accommodations in the application process, contact Human Resources at
[email protected]
or ************.
Data Entry Associate
Front desk clerk job in Pittsburgh, PA
Apex Dental Data Entry Associate usually put skills to work by supporting our client through document review and data entry. Your work will make a positive difference in the organization you support. As a Transaction Data Entry Associate you will provide document review and data entry support to our client. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration support.
Job Responsibilities
Capturing and validating data that at times be more complicated than standard requests
Providing production services to business operations by performing processing tasks such as data entry, document processing, scanning, or similar activities
Receiving documents from both electronic and hard copy form for processing
Processing documents by following internal processes and identifying any gaps in required information
Identifying documents and their purpose to create a database of information
Following up with customers for additional information or documentation as need
Providing great customer service.
Requirements:
To be successful in this role you will:
Have a High School Diploma or an equivalent level of education
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Be able to successfully pass a criminal background check and drug test
Be able to type a minimum of 30 WPM (words per minute) on a computer
Have good IT skills and the ability to learn new systems
Have a great attention to detail
Be organized and have the ability to multi-task while adapting to changing priorities
Benefits:
Join a rapidly growing organization that can support your career goals.
Working for you
What you get:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Equal Opportunity Employer
It is the policy of Apex Dental to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Apex Dental strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation.
Apex Dental endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employees desires and abilities and the hospitals needs.
Front Desk Agent at The Renaissance Pittsburgh Hotel
Front desk clerk job in Pittsburgh, PA
Why us?
When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done.
Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
The Perks: Fully Loaded
Medical, Dental, & Vision Insurance
401(k) with 100% Employer Match
Paid Vacation and Sick Time
Complimentary Employee Meals
Hotel Discounts (Both Marriott and Sage Portfolios)
Eligible for Referral Bonuses
Incentive Programs
Cell Phone Discounts
Salary USD $16.79 - USD $18.65 /Hr.
Auto-ApplyData Entry, Secretary, Office Position
Front desk clerk job in Pittsburgh, PA
Job Description We are a retail flooring store that is currently seeking a reliable individual to fill an immediate opening in our administrative office. Full-time, Monday through Friday. Paid holidays, sick days and vacation time.
Health benefits and 401k available with company covering a portion of the employees monthly premium.
Please send qualifications/resumes by responding to the post along with desired salary.
Applicants may also stop into our showroom and complete an application.
About Us
Flooring Americahas long been regarded as the premier flooring retailerin the surrounding communities.Locally owned and operated, weare known for our superior customer service, and professional staff.Because we belong to the largest floor covering cooperative in the world, our company offers the very best flooring products, in an up-to-date modern showroom, with only the most qualified installers.
We believe in creating a family friendly work environment, where each person is an integral member of the team. We are proud of our heritage and would like to find an individual who will excel and prosper in a fast paced retail environment becoming a valued member of our team.
Duties
Maintain a basic level of knowledge about flooring products in order to better support the store's communications and your own professional knowledge.
Order and receive product for the store's showroom displays to maintain an accurate count of inventory.r.
Answer, screen, and direct all telephone calls to the appropriate sales professional.
Review and sort all incoming and outgoing mail.
Ensure employee files are up to date, process all employee and government paperwork, process payroll, and work with the manager, or human resources, to implement employee benefits.
Track rebates, accounts payable, and invoices.
Reconcile cash, checks, and cash drawers.Prepare bank deposits.
Ensure accuracy in accounting for recording, posting, and balancing all customer transactions.
Work with manager to plan, identify, and update price changes.
Maintain the product sample inventory system and keep track of the sample lending process.
Requirements
In order to perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The successful candidate for this position should possess a strong administrative background and a working knowledge of accounting.Good follow-up skills and attention to detail are requirements for this position.
Interpersonal Skills
Maximize Team Success
Administrative Procedure
Software Operation
Mathematical Skills:
Understand and effectively communicate numerical data.
Calculate figures and amounts such as discounts, interest, commissions, and percentages.
Computer Skills:
Knowledge of proprietary software system, including accounts payable, accounts receivable, bank transactions, purchase orders, and inventory management.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Benefits
Health Benefits Available
401k Available
Paid Holidays
Paid Sick Days
Generous Employee Discounts
How to Apply:
Please provide the following:
Please use the response option in this job board.
An up-to-date resume outlining your experience for the position
A cover letter is always appreciated
Salary history and/or requirements
Candidates who meet our selection criteria will be contacted by e-mail or phone.
Thank you for your interest in our position.We appreciate the time you have taken to apply with us.
Flooring America is an Equal Opportunity Employer
Front Desk Clerk / Full Time Hours Available / Free Parking at Downtown Hotel
Front desk clerk job in Pittsburgh, PA
Front Desk
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Front Desk Agent
Front desk clerk job in Pittsburgh, PA
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
The ideal candidate for this position:
Prior hospitality experience preferred, but not required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions when communicating with guests and team members.
EOE/
M
/
F
/D/V
Auto-ApplyFront Desk Agent
Front desk clerk job in Pittsburgh, PA
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
The ideal candidate for this position:
Prior hospitality experience preferred, but not required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions when communicating with guests and team members.
EOE/
M
/
F
/D/V
Front Desk Agent
Front desk clerk job in Pittsburgh, PA
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
What Is In It For You:
Competitive salary and flexible benefit plans
Opportunity for commissions
Employee rates at Luxe Accor properties in North and Central America
Learning programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives
Job Description
You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
What You Will Be Doing:
Greet guests upon arrival with a warm and sincere welcome
Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
Issue keys while ensuring utmost safety and confidentiality
Maintain and protect guest privacy and discretion
Settle guest accounts while ensuring all services standards are followed
Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
Drive revenue through room upsells and cross-promotion of other hotel outlets
Builds strong rapport with support departments
Create reservations for guests who are at the desk or who call in after hours
Consistently offers professional, engaging and friendly service
Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
Other duties as assigned
Qualifications
Your Experience and Skills Include:
Ability to work all shifts including overnights, weekends, and holidays
Previous experience in Front Office operations in a luxury setting an asset
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Proficiency in English required, bilingual is an asset
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing empathy and creative thinking
Ability to work well under pressure
Thrives in a fast-paced environment
Desire to work as part of a large, diverse team
We are a dog-friendly property, comfortability to work around animals and animal dander is necessary
Additional Information
Physical Aspects of Position (include but are not limited to):
Constant walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Front Desk Attendant
Front desk clerk job in Pittsburgh, PA
Careers at Our Amazing Place. At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here - they make a difference. Job Title: Service Ambassador (Front Desk Attendant) Location: 1405 Shady Ave. Pittsburgh, PA 15217 (Sq. Hill) Schedule: Part Time Monday through Thursday 2pm - 7pm, Friday 12pm - 5pm The Service Ambassador serves as the first point of contact for clients at The Children's Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children's Institute's mission and values. Responsibilities
Provide excellent personalized service.
Be the first point of contact for clients at The Children's Institute regarding care navigation.
Respond to client inquiries to promote CI comprehensive services to meet clients' needs or potential client needs.
Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information.
Accurately input client demographic and insurance information into EMR's
Obtain initial prescriptions for all scheduled services per organizational guidelines.
Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
Help families navigate through systems of care!
Qualifications
High school diploma or GED preferred.
Minimum of three years of healthcare or customer service experience required.
Certification in CPR, First Aid, Child Abuse (training will be provided).
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance
The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place - we can't wait to meet you!
The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.
Hotel Front Desk Attendant
Front desk clerk job in Monaca, PA
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$13 hourly
Responsibilities:
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Mitigate customer complaints as needed
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
About Company
1529 Old Brodhead RD
Monaca, Pa 15061
Front Desk Agent - DoubleTree Washington, PA
Front desk clerk job in Washington, PA
Job Description
Essential Duties and Responsibilities
As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Ensure that all Guest complaints managed, recorded, and resolved promptly
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform Departments of special requests, early/late departures, room changes and other Guest requests
Maintain good communication and work relationships in all hotel areas
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner.
Required Skills and Requisites
Job Requirements
Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Flexible work schedule Day Shift and Night Shift
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Two years Front Desk experience
Knowledge of the hospitality industry
High level of IT Proficiency
Able to speak and understand Spanish
Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
Front Desk Agent
Front desk clerk job in Canonsburg, PA
Job DescriptionDescription:
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements:Requirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
Hotel Front Desk Receptionist
Front desk clerk job in Pittsburgh, PA
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$11 - $13 hourly
Responsibilities:
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
1150 Banksville Rd
Pittsburgh, PA, 15216
Front Desk Agent
Front desk clerk job in Coraopolis, PA
Job DescriptionDescription:
About Us
At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.
Join our team of Experience Curators!
Concert Hospitality has an amazing opportunity as a Front Desk Agent
About Courtyard Hotel Pittsburgh
Our hotel in Coraopolis, PA, is just moments from popular destinations including Robert Morris University, Moon Township, UMPC Events Center, and Robinson Town Centre. Our inviting hotel near attractions in downtown Pittsburgh has everything you need for a successful stay. Recharge in our hotel rooms with free Wi-Fi, ergonomic workspaces, and signature plush Marriott bedding. Satisfy your appetite at the Bistro, our on-site restaurant, and bar serving healthy breakfast and dinner options, Starbucks coffee, and evening cocktails. You can also try restaurants like Hyeholde Restaurant and Ditka's during your stay. Maintain your fitness at our 24-hour fitness center or enjoy outdoor activities at Moon Park. Our event venue is also a great choice for your next business meeting. Ask about group rates when you book 10 or more rooms for your attendees. Whatever brings you to Coraopolis, enjoy your stay at Courtyard Pittsburgh Airport
You should join our team if you believe...
· That people come first and that our curators are the driving force behind our success.
· In joining an organization that cares about and supports your career growth and development.
- In providing leadership and guidance to the front desk team is
You're a great fit for this role if you...
· Have a passion for delivering an elevated guest service experience.
· Always look for that “something extra” that will surprise and delight our guests.
· Enjoy greeting guests in a friendly matter
· Enjoy completing the registration process for guests as well as handle the check out process
We're excited to have you join us because...
· You have experience in the hospitality industry
- Two years combined prior front desk or related field experience
You have ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Requirements:
Front Desk Agent
Front desk clerk job in Monaca, PA
The Home2 Suites Pittsburgh Area Beaver Valley in Monaca is looking for a part-time Front Desk Agent to join their team. Hilton is ranked #1 on Fortune's Best Companies to Work For in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. Enjoy Hilton team member travel benefits, and paid training.
As a Front Desk Agent you will welcome guests and provide outstanding guest service by answering telephones, making reservations, processing check-in and checkout of guests and answering general questions about the hotel and surrounding area.
Required Skills:
Should be highly organized, have strong oral and written communication skills
Ability to work autonomously and sell effectively
Outstanding people skills
Trustworthy and results-driven
Must be able to work in a fast-paced environment and available for all shifts.
May include nights, weekends and/or holidays
Equal Opportunity Employer
View all jobs at this company
Night Auditor/Front Desk
Front desk clerk job in Ambridge, PA
Night Auditor Job Title: Night Auditor Department: Front Desk Reports To: General Manager FLSA Status: Non-Exempt The Night Auditor provides outstanding guest service by providing the guest with assistance in any area
necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record
all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills,
and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also
responsible for being the Acting Manager On Duty (MOD).
Essential Duties and Responsibilities:
Keeping hotel financial records in order
Verifying that all accounts are balanced and supported by documentation
Checking guests in and out of the hotel
Responding to Guests needs, request, and complaints
Answering the phone and making reservations
Summarizing each nights operations and listing any follow up tasks for management
Performing duties on a daily checklist
Knows al emergency procedures for hotel and guest safety
Acting as the Manager on Duty (MOD) during hours when no MOD is available
Complete knowledge of hotel operating policies and procedures
Wash, Dry, and Fold Laundry
Set up, Cook, and Clean for daily guest breakfast
Competencies:
To perform the job successfully, an individual should demonstrate the following.
Communications - Exhibits good listening and comprehension. Expresses ideas and
thoughts in written form. Expresses ideas and thoughts verbally. Keeps others
adequately informed. Selects and uses appropriate communication methods.
Adaptability Adapts to change in the work environment. Manages competing
demands, Accepts criticism and feedback. Changes approach or method to best fit the
situation.
Cooperation Establishes and Maintains effective relationships. Exhibits tact and
consideration. Displays a positive outlook and pleasant manner. Helps and supports co-
workers. Works cooperatively in group situations. Works actively to resolve conflict.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional
customer situations. Meets commitments. Responds promptly to customer needs.
Solicits customer feedback to improve service.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps
commitments. Meets attendance and punctuality guidelines. Responds to requests for
service and assistance. Takes responsibility for own actions.
Planning & Organization - Integrates changes smoothly. Plans for additional resources.
Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently.
Works in an organized manner.
Quality - Fosters quality focus in others. Improves processes. Measures key outcomes.
Sets clear quality requirements. Solicits and applies customer feedback.
Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps
technical skills up to date. Troubleshoots technological problems. Uses technology to
increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability
required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and experience.
Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Write routine reports and correspondence. Speak effectively before groups
of customers or employees.
Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions
and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram
form. Deal with problems involving several concrete variables in standardized situations.
Software Skills:
Working knowledge of MS Office: Knowledge of hotel management software (PMS)
Certificates and Licenses: N/A
Supervisory Responsibilities: None
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
This job operates in a hotel environment. Shifts may include weekends and holidays.
The role routinely uses standard cleaning equipment that is found in hotel laundry
rooms.
The role routinely uses standard kitchen and bar equipment.
Will work around chemicals and must be able to read labels as well as measure proper
amount of chemicals to be used in washing procedures.
Physical Demands: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Requires ordinary conversation, hearing, and visual acuity.
Bend, squat, kneel, twist and reach repetitively.
Stand, walk for prolonged periods (8 hours per day), and move about the office and
customer facilities as necessary.
Performing this job regularly requires use of hands to finger, handle, or feel objects,
tools or controls.
Employee must occasionally lift and/or move up to 50 pounds.
Employee must be able to climb several flights of stairs in case of emergency or if
property is not equipped with elevator.
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions, and perform any other related duties,
as assigned by their manager.
Hotel Front Desk
Front desk clerk job in Beaver Falls, PA
Job DescriptionHotel front desk reception. Tasks will include guest interaction during check-in and check-out as well as general assistance and inquires so good communication skills are key. The ability to multitask and attention to detail are highly beneficial in this role. Weekend and holiday availability is preferred. Reliable transportation is a must. This position has a base rate and available commission opportunities. Application in person at Super 8 Hotel, 7099 Big Beaver Boulevard, Beaver Falls PA is preferred.
Front Desk Receptionist
Front desk clerk job in Monroeville, PA
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Kelly Services is currently recruiting for a Front Desk Receptionist for our client, a Global Healthcare Solutions leader in Monroeville, PA. This is a temp-to-hire opportunity and pays $15.00 per hour.
Essential Duties and Responsibilities:
L
ooking for a person who can present a professional appearance, a calm and accommodating demeanor and be comfortable in a front desk position with lots of activity. Under close supervision of the designated manager or supervisor this person will operate multiple-call switchboard console and route calls to the appropriate person or location as well as perform general reception duties and related clerical tasks.
Greets vendors customers job applicants and other visitors; admits authorized visitors and escorts to the proper office with the proper identification
Establishes and maintains pertinent message and visitor logs
Accepts packages and other front door deliveries and routes to the appropriate recipient or location
Ensures that the front lobby remains neat and organized
Develops and maintains cooperative, positive and professional working relationships with others
May assist with a variety of scheduled and unscheduled projects occurring in the facility
Complies with all appropriate policies procedures safety rules and regulations.
Capable learning security and evacuation procedures quickly
Required Experience and Skills:
Two-year Associate's Degree in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, or equivalent combination of experience and education
1-2 years directly related experience.
Ability to communicate effectively both orally and in writing
Strong interpersonal skills
Strong organizational skills; attention to detail
Ability to resolve issues quickly and efficiently
Ability to represent a positive and professional image
Knowledge in Microsoft Word, Excel and Outlook
Term of Assignment:
Temp-to-hire opportunity
8:00am-5:00pm Monday through Friday
Additional Information
Why Kelly?
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans
Year-Round Front Desk Attendant - Recreation Center/Tennis Center/Aqua Park- Part Time
Front desk clerk job in McMurray, PA
GENERAL DESCRIPTION:
Under direction of the Assistant Parks and Recreation Director, performs duties that support the safe and efficient operation of the Community Center and Tennis Center. These duties include supervising use of the facility and enforcing all facility rules, regulations and policies. The Recreation Leader verifies memberships and assists visitors, members and participants with questions or concerns. Responsible to monitor and maintain equipment,
games, and facility as needed as well as assisting contracted instructors with paperwork and setups.
SKILLS, DUTIES, AND RESPONSIBILITIES: REQUIRED SKILLS AND ABILITIES:
Computer and Technology Skills:
Working knowledge of Microsoft Office software including Word, Excel, and Outlook, as well as, recreational software application.
Language Skills:
Ability to understand and carry out both written and oral instructions.
Ability to effectively provide information and respond to questions from clients, customers, groups of managers, and the general public.
Ability to read and understand reports and procedure manuals.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals with and without a calculator.
Ability to calculate figures and amounts such as proportion, percentage, volume, and area.
Reasoning Abilities:
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and to explain them to others in a clear understandable manner.
Physical Abilities:
Constantly Incurred (More than 75% of time on job)
Ability to sit for extended periods, Ability to communicate orally, Ability to hear conversation. Ability to perform repetitive finger movement, Ability to visually observe physical conditions of the facilities and grounds including potentially hazardous conditions.
Frequently Incurred (Between 25% - 75% of time on job)
Ability to stand for extend periods, Ability to walk.
Occasionally Incurred (Less than 25% of time on job)
Ability to lift and carry medium weight (Max 40 lbs.), Ability to reach high or low level including bending and stooping.
Other Skills and Abilities:
An understanding of basic business operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Verifies membership status of all individuals entering the Community Recreation Center. Processes membership applications and program registrations and payments.
Performs or coordinates all necessary functions to ensure the community center is operating efficiently and to the maximum service of the community.
Routinely walks through the facility to insure monitor activity, the safety of users, and to check the status of the facility.
Provides good customer service to facility users, greets them and addresses needs, concerns, and questions related to the use of the Community Recreation Center.
Performs other essential duties as assigned or required.
NON- ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists with inventory, supplies and equipments as necessary
Performs non-essential duties as assigned or required.
REQUIRED QUALIFICATIONS: Education:
None
Experience and Training:
Must be 18 years or older with some volunteer or paid experience involving interaction with the public or recreation related programs.
Licenses/Certification:
Must hold valid Act 33 (Child Abuse) / Act 34 (Criminal History) clearances.
Possesses CPR/AED credential or the ability to obtain them within 90 days.
SUPERVISION FROM THE FOLLOWING:
This position
t
ypically
receives supervision from the Assistant Parks and Recreation Director.
SUPERVISION TO THE FOLLOWING:
This position
t
ypically
does not give supervision to others.
WORK Environment:
This position routinely works in a normal indoor environment with both office and gymnasium type settings and is also required to visit outdoor sites including visits park sites, attend seminars and other meetings, while being exposed to outside weather conditions and navigating rough terrain.