Front desk clerk jobs in Port Saint Lucie, FL

Requirements Previous experience in front desk operations or hospitality management is preferred. Strong phone etiquette and communication skills are essential. Familiarity with hotel management software is a plus. Bilingual abilities are highly desirable to accommodate diverse guests. Ability to work flexible hours, including weekends and holidays as needed. Excellent organizational skills with attention to detail. A passion for providing outstanding guest services in a resort or hotel environment Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay Rate: $18/hr Schedule: Monday to Friday 3pm - 11pm (Sat & Sun OFF) Job Responsibilities As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Additional Duties: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Supervisory Responsibilities N/A Education & Experience * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. Knowledge, Skills & Proficiencies * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Tools & Equipment Used N/A Physical Requirements & Working Environment * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Travel N/A Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills Available for all shifts This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. T his role is a PM position operating from 3:00-11:00 PM. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds Compensation: $13.00 - $14.00 per hour

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

Job Description Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Palm Beach Shores Resort. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Palm Beach Shores Resort Address: 181 S Ocean Ave, Palm Beach Shores, FL 33404 Pay Rate: $18.50/hr Shifts: Primarily PM Shift, May include a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations. For more information visit ***************************** The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. Job Overview: Greet and welcome guests, assist, and provide directions and information to guests and visitors. Register guests, manage reservations and provide information about rooms, rates and the property and amenities. Coordinate all guest requests for special arrangements or services, courteously and efficiently. Escort V.I.P.'s to assigned guest rooms, informing guests of services, features and room amenities. Attend to immediate needs of guests upon arrival and follow through throughout stay. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Essential Job Functions: Welcome guests upon their arrival and assign rooms. Meet and exceed guests' expectations by anticipating the services they might require. Perform all check-in and check-out tasks. Manage online and phone reservations. Inform guests about payment methods and verify their credit card data. Register guests collecting necessary information. Maintain complete knowledge of: All hotel features/services, hours of operation. All hotel restaurant food concepts, menu price range, dress code and ambiance. All hotel room types, number/names, layout, appointments, amenities and locations. All hotel room rates, special packages and promotions. Daily house count and expected arrivals/departures (particularly V.I.P.s). Scheduled daily group activities, names and location of meeting/banquet rooms. Local events, attractions, holiday schedules. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Liaise with housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs. Upsell room types, additional amenities and services, when appropriate. Maintain updated records of bookings and payments. Collect payments, make change. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Obtain department keys and beeper/radio; ensure security of such. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Tracks room revenue, occupancy rates, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office. Handle end-of-day bookkeeping, auditing and account reconciliation Meet with Supervisor/departing Guest Ambassador to review business status and follow up actions. Access all functions of computer system in accordance with departmental specifications. Set up work station with necessary supplies; maintain cleanliness throughout shift. Legibly complete requisitions for additional supplies/materials and submit to manager. Maintain updated resource materials on all vendors and information to accommodate guest requests. Review designated in-house guest list and be familiar with guests' names and room locations. Answer department telephone within 3 rings, using correct salutations and telephone etiquette. Assist guests with room reservations. Perform pre-arrival calls following departmental standards. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Coordinate guest requests with designated vendors according to departmental standards, to include: Room accommodations Airline reservations, changes, cancellations Transportation from hotel to airport and return Bus/train transportation Limousine reservations Car rentals Car repair and servicing Charter flights/rentals Babysitting services Banking/financial services Business center services/fax or telex services/mailing and delivery services. Interpretation services. Notary services Restaurant reservations, nightclub activities Dry cleaning, laundry, alterations, repairs Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities. Formal wear rentals Flowers Salon appointments Shoe shines Shopping services Movie/theater/attraction tickets Sightseeing tours Medical services Religious services Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes. Legibly document all pertinent information in guest notes. Monitor and update guests notes through the shift. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Inspect blocked V.I.P. rooms, using company procedures a checklist, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary documentation. Meet V.I.P.'s upon arrival at the Front Desk and assist with escorting them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing. Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Assist guests with purchases and selection of retail items. Record and process sales and payments. Monitor and maintain the cleanliness of the lobby and work areas. Take, record and relay message accurately, completely and legibly. Successful completion of the training/certification process. Notifies management of any pertinent information related to shift or guest activities in a timely manner to allow for the appropriate follow-up as required to successfully resolve any guest situations. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager. Handle emergency calls. Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests. Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working. Perform other duties as assigned by supervisor. Secondary Job Functions: Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned. Provide guest room and hotel tours. Legibly document maintenance needs on work orders and submit to manager. Qualifications: Ability to enforce hotel's standards, policies and procedures with Bell/Valet staff. Ability to input and access data in computer. Ability to focus attention on guest needs, remaining calm and courteous. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to prioritize, organize and follow up. Ability to focus attention on details. Ability to maintain confidentiality of all guest information and pertinent hotel information. Ability to ensure security of guest room access. Ability to work well under pressure of coordinating guest requests at any given time. Ability to perform job functions with minimal supervision. Ability to exert physical effort in assisting with amenities or transporting items. Ability to work cohesively with other departments and co-workers as part of a team. Education/Experience Requirements: High School Diploma or equivalent. Ability to pleasantly communicate with proper grammar in English. Ability to provide legible communication. Ability to compute basic mathematical calculations. One year experience in a guest service position in a luxury hospitality property. Thorough knowledge of hotel services and amenities. Availability to work holidays, weekends and periods of high demand. Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - communicates effectively in writing as appropriate for the needs of the audience. Computer Skills - Proficient with Microsoft Office Suite or related software. Excellent guests service skills and passion for hospitality. Excellent telephone etiquette skills. Ability to focus attention on guest needs, remaining calm and courteous at all times. Good knowledge of hotel PMS systems. Good knowledge of local area, services and points of interests. Desirable: College or training in hospitality industry. Certification or previous training in guest relations, liquor, wine and food service. Previous luxury guest service training. Previous administrative and accounting experience. Fluent in a secondary language. Valid driver's license. Good driving record. Physical Requirements: Ability to remain stationary at assigned post for extended periods of time. Ability to work the overnight shift. Continuous movement throughout the hotel front office areas. Ability to use hands to handle, control, or feel objects, tools, or controls. Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. on a continuous schedule.

Job DescriptionDescription: As a Front Desk Agent, you will serve as the face of the hotel, delivering an exceptional first and last impression to every guest. This role requires a polished, professional demeanor and a warm, welcoming approach. You will be responsible for managing the check-in and check-out process, handling reservations and guest inquiries, and ensuring all interactions reflect the highest standards of hospitality and service. Your efficiency, attention to detail, and ability to multitask are critical in maintaining smooth front desk operations and an outstanding guest experience. Requirements: Key Responsibilities Guest Services & Experience Greet all guests warmly upon arrival and departure with a professional and courteous demeanor. Conduct efficient and accurate check-in/check-out procedures. Provide personalized service to ensure each guest feels welcome, valued, and informed. Respond promptly to guest inquiries and resolve issues with a focus on guest satisfaction. Reservations & Front Desk Operations Manage room reservations, cancellations, and modifications using hotel property management systems (PMS). Ensure all guest information is accurately recorded and updated in the system. Process payments, handle billing inquiries, and ensure account accuracy. Coordinate with Housekeeping, Engineering, and other departments to ensure room readiness and guest requests are fulfilled in a timely manner. Communication & Problem Solving Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment. Handle guest complaints or concerns professionally and escalate unresolved issues to the appropriate manager when necessary. Maintain awareness of hotel policies, emergency procedures, and safety protocols. Knowledge of Hotel & Local Area Provide guests with accurate information regarding hotel amenities, operating hours, and services. Offer recommendations and directions to local attractions, restaurants, and points of interest. Promote hotel services and amenities to enhance the guest experience. Administrative & Recordkeeping Maintain a clean and organized front desk and lobby area. Prepare reports, manage key control, and conduct end-of-shift audits as required. Follow all standard operating procedures and maintain confidentiality of guest information. Qualifications & Requirements Education & Experience High school diploma or equivalent required. Prior experience in a hotel front desk, guest services, or customer service role preferred. Experience with hotel property management systems (e.g., Opera, Maestro, or similar) is a plus. Skills & Abilities Excellent verbal and written communication skills. Strong interpersonal and conflict resolution skills. Ability to handle high-pressure situations with poise and professionalism. Detail-oriented with strong organizational and multitasking abilities. Basic math and computer literacy required. Physical & Working Conditions Must be able to stand for extended periods during shift hours. Must be able to walk, bend, reach, and lift up to 25 pounds occasionally. Flexible schedule required, including availability to work weekends, holidays, and evenings as needed. Grooming & Appearance A neat, professional, and well-groomed appearance is required in accordance with company grooming standards.

Job Description Come work at White Elephant Palm Beach, awarded #1 Resort in Florida, #2 Resort in the Continental US, and #19 Best Hotel in the World - Travel + Leisure Magazine's World's Best Awards 2022. White Elephant Palm Beach is hiring for the part-Time position of Overnight Front Desk Agent for a luxury boutique hotel. *Must be available to work weekends & holidays. *Hours of the shift typically 11pm - 7am. The Overnight Audit/Front Desk responsibilities include: Check-in/check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance all guests and visitors throughout the overnight shift Applicants should work well under pressure, possess excellent communication skills, be extremely organized, flexible, self-motivated, and have a great sense of humor. Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionDescription: We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements:

Job Description Job Title: Front Desk Reports to: Office Manager PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives. Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization. Job Summary: Front Desk associates perform administrative and clerical duties while working with patients, to help provide the optimum level of care for our patients. Front Desk associates are instrumental in helping patients feel at ease in the office as they welcome and check out each person. Duties/Responsibilities: Welcomes patients and visitors, in-person or on the telephone, as well as answering questions and referral inquiries. Activate patient files and move patients through a pre-determined schedule of appointments. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments productively. Keeps patient appointments on schedule by notifying the provider of the patient's arrival and reviewing service delivery compared to schedule. Reminds providers of service delays. Ensures files are complete and up to date. Files and retrieves patient files. Maintains patient accounts by verifying personal, financial, and insurance information. Protects patients' rights by maintaining confidentiality of medical, personal, and insurance information. Coordinate referrals for patients. Ensure all lab and diagnostic test results are in the chart prior to appointment. Inventory and order medical, lab, and/or office supplies. Using computer applications. Updating and filing patient medical records Schedule follow-up appointments. Verify insurance coverage. Collect co-pay and general payments for services. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software, EMR software applications, applicable medical codes. Follow directions given verbally, written, or listed for periodic adherence. Education and Experience: High school diploma or equivalent. At least two years of related experience required. Physical Requirements: Prolonged periods of standing Frequently required to walk, sit, use hands and finger, stoop, kneel, crouch. Required to talk and hear clearly. English is required, secondary language is a plus. Must be able to lift up to 50 pounds. Vision requirements include close and distance vision, color, peripheral, depth perception, and ability to adjust your focus. Available Benefits Medical, dental, vision, GAP, short-term disability, life insurance, spouse and/or child life insurance, hospital indemnity, accident, etc. Paid holiday and PTO for all full-time employees.

Property Description The reimagined beach escape is located on a pristine, four-mile stretch of Singer Island, Florida's hidden gem between Palm Beach and Jupiter and the eastern-most point in the state. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched retreat on the Atlantic Coast with easy access via Palm Beach International Airport just 12 miles away. Formerly the Hilton Singer Island Oceanfront/Palm Beaches Resort, the property is being transformed from top to bottom, bringing to life a reimagination of all accommodations, lobby, common areas, pool deck, culinary offerings, meeting venues and social spaces, and more. Featuring 223 well-appointed guestrooms and suites, all with private outdoor balconies, The Singer Oceanfront Resort is poised to reshape the leisure Palm Beach getaway, offering touchpoints into Singer Island's unique history while elevating the guest experience for a fresh, modern perspective on Florida's Atlantic Coast., With a refreshed focus that weaves together rich local heritage, casual oceanfront elegance, and warm hospitality, The Singer stands alone as a premier lifestyle resort in this unspoiled Palm Beach locale. As a team member, you will have the opportunity to work in a beautiful and serene environment, providing outstanding service to guests from all over the world. The Singer Oceanfront Resort values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary Description $15-$17