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Front desk clerk jobs in Reno, NV

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  • Administrative Clerk

    Bakemark 4.4company rating

    Front desk clerk job in Reno, NV

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently located across the U.S. At BakeMark we appreciate our employees and their families and offer competitive pay and a full suite of benefits: Competitive Compensation Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost) 401K (generous retirement benefits) with a Company Match Paid Holidays and Paid Time Off SUMMARY: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES: Download PSP orders into NDS system after review and correction of ROE Edit List. When necessary, manually enter orders into NDS or PSP system. Reviews and corrects Order File Status Report. Transfers order file for routing. Notify customers or sales reps. of customer item “outs”. Ensures COAs, and Spec Sheets are provided to Customers as necessary. Daily invoicing of credit memos. Credit and Collections Answers telephone and direct calls to appropriate person. Research customer, Sales Rep and BAKEMARK Affiliate inquiries. Back up to Will-Call and other positions as directed by Supervisor. Provide Sales Representative vacation relief. Files documents as directed. Assist Office Supervisor with back-office duties as needed, such as cash handling and NDS data input. Treat all customers both externally and internal with dignity and respect. Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties will be assigned as needed to meet company goals and objectives. BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, based on race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
    $33k-40k yearly est. 1d ago
  • Customer Service/Order Entry Position

    Walkenhorst's

    Front desk clerk job in Sparks, NV

    Order Entry / Customer Service Representative For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are committed to quality service, selection, and complete satisfaction. We are family-owned, and operated. Job Description Summary of major responsibilities. Answering incoming customer phone calls Processing orders over the phone and by mail Data entry. Job Duties/Responsibilities include but are not limited to. Respond to the needs of customers and provide personalized service Manage & update customer databases Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Manage large amounts of inbound calls in a timely manner Office-related duties such as making copies and scanning documents Qualifications include. Organizational skills Basic computer skills Excellent customer service Strong verbal communication skills along with active listening Job Type: Full-time, Hourly Position Hours are Monday- Friday 9 am-6 pm (with one-half day) 9 am-1 pm on scheduled Saturdays. Typical work week is 40 hours. Compensation Hourly compensation Overtime Opportunities Monthly Incentive Opportunity Provided Benefits: Health Insurance Paid Holidays Paid Time Off 401K Free Snacks & Products Working with a fantastic team of people If you are interested in this position or any other we have to offer, please apply here or on our website at Job Listings - Walkenhorst's Jobs (applicantpro.com). You may also drop off your resume in person at 445 Ingenuity Ave Sparks NV 89441, from 6 am - 6 pm. Job Posted by ApplicantPro
    $39k-49k yearly est. 1d ago
  • Front Desk Clerk

    Hilton Grand Vacations 4.8company rating

    Front desk clerk job in South Lake Tahoe, CA

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Come join the best team in all the beautiful Lake Tahoe Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you. Why do Team Members like working for us? * Competitive hourly base pay and positive team environment * Daily Pay* - get your earned pay any time before payday * Discounted hotel rates worldwide * 401(k) program with company match * Employee stock purchase program * Generous Paid Time Off Program and Paid Sick Time * Recognition Programs and Rewards * Tuition reimbursement * Numerous learning and career advancement opportunities * And more! What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: * Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. * Inputs information into the computerized reservations' system to update and maintain records. * Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. * Generates invoices and collects monies due through the rental program and through merchandise sales. * Maintains safety deposit boxes. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets. * Provides information on area attractions and resort amenities. * Type correspondence and reports for management as needed. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: * Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. * A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. * Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. * Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. * 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Front Desk/Guest Services Agent * Cash/credit card transactions * Resort Hospitality or related industry The hourly rate for this role is between $19.00 -$19.50 based on experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: * Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. * Inputs information into the computerized reservations' system to update and maintain records. * Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. * Generates invoices and collects monies due through the rental program and through merchandise sales. * Maintains safety deposit boxes. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets. * Provides information on area attractions and resort amenities. * Type correspondence and reports for management as needed. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: * Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. * A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. * Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. * Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. * 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Front Desk/Guest Services Agent * Cash/credit card transactions * Resort Hospitality or related industry The hourly rate for this role is between $19.00 -$19.50 based on experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $19-19.5 hourly 22d ago
  • Front Desk Clerk

    Description This

    Front desk clerk job in South Lake Tahoe, CA

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Come join the best team in the beautiful Tahoe Seasons Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you. Why do Team Members like working for us? Competitive hourly base pay and positive team environment Daily Pay* - get your earned pay any time before payday Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program Generous Paid Time Off Program and Paid Sick Time Recognition Programs and Rewards Tuition reimbursement Numerous learning and career advancement opportunities And more! What will I be doing? As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry The hourly rate for this role is between $20.00 -$20.50 based on experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry The hourly rate for this role is between $20.00 -$20.50 based on experience What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.
    $20-20.5 hourly Auto-Apply 8d ago
  • Front Desk Associate

    Firstservice Corporation 3.9company rating

    Front desk clerk job in Reno, NV

    As a Front Desk Associate, you'll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills. Compensation: $18 per hour FirstService Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: * Must be able to demonstrate excellent customer service. * Must meet and greet residents and check guests and service providers in and out. * Must be able to identify and clarify residents- needs and desires. Must answer questions, give directions and instructions, and develop inventories of services. * Able to work independently and without direct supervision. * Maintains guest privacy and the organization-s reputation by keeping information confidential. * Responds to emergency situations in a timely and efficient manner. * Monitors and screens messages. * Controls access for authorized vendors to provide services within units of the building. * Updates job knowledge by participating in educational opportunities and maintaining personal networks. * Enhances department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments. * Maintains daily logs, records, and forms. * Resolves and follows up on all complaints/issues. * May be assigned other duties by the on-site property manager. Skills and Qualifications: * Must have a minimum of a High School Diploma or equivalent. * Effective written and verbal communication skills. * Strong abilities with computers are required (including Word, Outlook, and Excel). * Multiple language fluency would be desirable. * Must be able to understand and be knowledgeable in emergency response and access control procedures, electronic security control systems, and logs, records, and forms for the property. * Ability to detect auditory and/or visual emergency alarms. * Ability to navigate the property/building quickly and easily as required to meet the job functions. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. * Ability to make decisions and solve problems creatively. * Should also possess the ability to solve an array of personnel and customer-related problems with the result of positive resident and guest experience. Education and Experience: * At least one year-s experience in an office environment. Front desk experience is preferred with customer service experience. Physical Requirements: * Must have finger dexterity for typing/using a keyboard. * Must be able to hear to place and receive telephone calls. * Must be mobile enough to move around the office to make copies, distribute mail, etc. * Must be able to lift 35 lbs. Work Location: Reno, NV Work Hours: Part Time, 20-25 hours per week What We Offer: * 11 company paid holidays * Medical, dental, vision * HSA and FSA * Company-paid life insurance and Employee Assistance Plan * Supplemental life, disability, accident, critical illness, hospital indemnity * Identity theft, legal services * Pet insurance * 401(k) with company match About us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities Visit our career website. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
    $18 hourly 49d ago
  • Hotel Rack Clerk

    Peppermill Reno

    Front desk clerk job in Reno, NV

    The Rack Clerk assists the Hotel Shift Manager by effectively managing the hotel inventory. * Maintain positive, constructive working relationships with coworkers and guests. * Maintain strong communication with other departments to streamline hotel operations. * Effectively manage and control the hotel inventory to ensure maximum utilization. * Assist Hotel Shift Manager in executing shift reports. * Maintain ticket bank and Ticket Sales window. * Assist on the front line as needed. Qualifications: * High school diploma or equivalent. * Minimum one-year front desk experience. * Minimum one-year customer service experience. * Minimum one-year experience in the operation of the AS/400 including the LMS and CMS programs.
    $32k-41k yearly est. 60d+ ago
  • Hotel Rack Clerk

    Peppermill & Western Village

    Front desk clerk job in Reno, NV

    Job Description The Rack Clerkassists the Hotel Shift Manager by effectively managing the hotel inventory. Maintain positive, constructive working relationships with coworkers and guests. Maintain strong communication with other departments to streamline hotel operations. Effectively manage and control the hotel inventory to ensure maximum utilization. Assist Hotel Shift Manager in executing shift reports. Maintain ticket bank and Ticket Sales window. Assist on the front line as needed. Qualifications: High school diploma or equivalent. Minimum one-year front desk experience. Minimum one-year customer service experience. Minimum one-year experience in the operation of the AS/400 including the LMS and CMS programs.
    $32k-41k yearly est. 20d ago
  • Front Desk Agent

    Omhk LLC

    Front desk clerk job in Reno, NV

    Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $29k-35k yearly est. 7d ago
  • Front Desk Agent (Part Time) - Martis Valley Lodge by Hilton

    Graduate Hotels 4.1company rating

    Front desk clerk job in Truckee, CA

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $33k-39k yearly est. 20h ago
  • Front Desk Agent I

    BCH Gaming Reno

    Front desk clerk job in Verdi, NV

    Full-time Description At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it's back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace. Front Desk Agent shift available: The hotel front desk agent performs all services necessary for hotel registration including greeting guests, assigning rooms, checkouts and receipt of payment. Must be 21+ and able to obtain/maintain a gaming card. You'd make a great front desk agent if you: Consider yourself a “people person,” and enjoy meeting others. Love working as a team and appreciate the chance to collaborate. Understand how to create a great guest service experience. Have a focus on quality and take pride in your work Are open to learning new things (especially the latest property promotions and events!) Can keep cool and calm in a fast-paced, energetic work environment. Have excellent communications skills. Benefits: We offer a very competitive benefits package including health, dental, vision, life and PTO, Best Western hotel discounts, 50 cents off the gallon at Chevron, property outlet discounts, free concert tickets, lots of free fun activities for team members and their families, just to name a few. FREE EMPLOYEE MEAL per shift! Requirements Must be 21 years of age. Job Type: Full-time Salary: $16.00-$18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Day shift Holidays Monday to Friday Weekend availability Salary Description $16.00-$18.00
    $16-18 hourly 60d+ ago
  • Front Desk Agent

    Sage Hospitality 3.9company rating

    Front desk clerk job in South Lake Tahoe, CA

    Why us? The Coachman Hotel is seeking an 18-month, skilled J1 worker for our busy Front Desk operations. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Salary USD $18.50 - USD $20.00 /Hr.
    $20 hourly Auto-Apply 60d+ ago
  • Data Entry Processor

    Recruit Monitor

    Front desk clerk job in Reno, NV

    Exciting opportunity for entry level data entry processors! In this role, you will get to jump start your career with one of the leading software companies. You will be responsible for complying with data integrity and security policies, printing and scanning files and generating reports. Essential functions: Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate. Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions Support the teams to identify process improvements to reduce waste, improve quality & compliance for overall improved customer experience (both external and internal customers) Requirements: Must be able to work on-site High School Diploma Must be fully vaccinated 2 weeks prior to starting Starts September 6th (On-going hiring if you cannot start at this date) Employee Status : Full Time Employee Shift : Day Job Travel : No Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
    $24k-30k yearly est. 60d+ ago
  • Front Desk Agent

    Landry's

    Front desk clerk job in Stateline, NV

    Overview A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival. Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested. Maintains a cash bank ensuring accurate processing of cashier transactions and daily deposits. Responsible for posting of guest charges to established hotel accounts. Responsible for cashiering functions to include but not limited to cash and credit card settlements. Responsible for the sales and redemption of hotel gift certificates. Processes new card accounts, produces cards, and distributes brochures to registered hotel guests only. Has access to the system player rating to input hotel reservations. This position does not have the ability to modify player ratings or make a comp decision based on a player rating. Explains the player rating system and card benefits to hotel guests. Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. Performs any other duties as assigned. Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous work experience as a front desk agent, reservations or hotel cashiering experience preferred Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time. Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff. Must be able to speak English. Professional appearance and demeanor. Ability to work in a fast-paced environment. Knowledge of the local area and attractions is a plus. Minimum age requirement is 18. EDUCATION and/or EXPERIENCE: Associate's degree preferred. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. #GNLT Pay Range USD $15.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous work experience as a front desk agent, reservations or hotel cashiering experience preferred Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time. Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff. Must be able to speak English. Professional appearance and demeanor. Ability to work in a fast-paced environment. Knowledge of the local area and attractions is a plus. Minimum age requirement is 18. EDUCATION and/or EXPERIENCE: Associate's degree preferred. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #GNLT
    $15-16 hourly 6d ago
  • Front Desk Agent- PT- CTR

    Grand Pacific Palisades Resort 3.7company rating

    Front desk clerk job in Incline Village, NV

    / Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: * All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. * Check guests/owners in and out of the resort, answering any questions they may have. * Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with guests, owners, supervisors and associates. * Resolve customer complaints and problems calmly and effectively. * Obtain or confirm guest information, assign rooms, and activate and distribute keys. * Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. * Occasionally deliver guest request items to and from rooms. * Responsible for conducting all responsibilities in a professional and ethical manner. * Responsible for maintaining a consistent, regular attendance record. * Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. * 1+ years of related experience, preferably within the hospitality industry. * Professional telephone etiquette is required. * High school diploma or equivalent. * Excellent communication and organizational skills. * Experience in the hospitality industry (time share preferred). * Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: * Must be available to work various shifts including weekends and holidays. * Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. * Ability to speak and understand the English language. Physical, Environmental & Other Requirements: * Must be able to stand and/or walk for up to 8 hours. * Must also be able to sit, stoop, kneel, crouch and crawl. * Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. * Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: * Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. * You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. * Management has the right to revise this at any time. * The job description is not a contract for employment.
    $29k-34k yearly est. 31d ago
  • Front Desk - Member Service

    Nfw LLC

    Front desk clerk job in South Lake Tahoe, CA

    Member Service Representative - Member Service Representative Reporting To: Front Desk Lead - General Manager Core Values: Personnel - People are our business, without our Team we would not be able to accomplish our goals. Development - We are committed to the growth, and development of our Team, both at work and at home, we want you to be the absolute best version of yourself. Competitiveness - We want to WIN! We want people driven to compete not only amongst others, but against themselves; it is having the GRIT to push yourself harder than you ever have before. Execution - Setting a goal and exceeding it. Having a plan to achieve our goals, and through strategic planning, being able to make an adjustment when we are faced with unexpected challenges and finding a way to come out on top. Our Culture - Constantly striving to be “Perpetually Triumphant,” always up for the challenge, because we are ready to take everything head on. Listening to our Coaches, trying new things, taking the feedback given and making something positive happen. We Can….. We Will….. Be….. “Perpetually Triumphant!” John LaRosa II Owner Operator Job Description: The Member Service Representative is a key position within the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Member Service Representative (MSR) is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. The Member Service Representative (MSR) is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, our FDA helps maintain a high level of cleanliness within the club by conducting regular walk throughs. The Member Service Representative (MSR) assists in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!” Requirements: High School Diploma Current CPR Minimum of one year of customer service employment Current Food Handler Card - location depending Tanning Certification - location depending OLCC permit - location depending Competencies Needed: Positive attitude Competitive mindset Retail sales experience preferred Strong Work Ethics and Integrity Strong Team Oriented Skills Strong Communication Skills Strong Multi-Tasking Skills Proficient reading and writing skills Expectations: Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. Answer phones in accordance with the Elements expectations. Track telephone and walk in inquiries. Communicate events and schedules with members. Know club facility, services, amenities, programs and schedules. Facilitate all member requests in accordance with our agreement policies or forward to a manager. Follow uniform policy, in order to maintain a professional appearance. Follow all Point of Sale procedures. Facilitate payment of member services in accordance with company procedures. Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter). Assist in all projects/expectations as delegated by club management. Complete guest tours focusing on helping our members reach their potential, by not just purchasing a basic membership, but by focusing on real results, and accountability with our Peak Plus Results Membership and our Personal Training Department success stories. Meet Kick-off - Orientation scheduling goals. Meet club sales goals. Get members involved in personal training. Schedule personal training sessions. Follow all policies and procedures in Employee Handbook. Above description may be subject to change or alteration at any time. Elements Health Clubs schedule team members based on individual club needs. Shifts range between club opening and closing hours. Member Service team members cannot be guaranteed hours or shifts due to each club's ever changing needs due to time of year, each team member's specific skill set and performance, club budgets and direct report directives.
    $35k-48k yearly est. Auto-Apply 60d+ ago
  • Front Desk Agent

    The Federal Hotel

    Front desk clerk job in Carson City, NV

    Position Title: Front Desk Agent $15.00 Per Hour Full Time The Front Desk Agent at The Federal Hotel is a dynamic Team Member responsible for adhering to Choice brand guidelines, following policies and have effective conflict resolution techniques. The ideal candidate will show commitment to delivering the highest level of guest satisfaction. Minimum Qualifications: Team members and candidates must meet the minimum qualifications to be considered for this specific position: • Relative experience within the hotel industry preferred. • Basic understanding of how travel planning websites, such as Booking.com, Travel Advisor, and others work and operate. • Intermediate or advanced knowledge of Microsoft Office programs, such as Outlook, Excel, Word, and OneNote. • Must practice and demonstrate outstanding guest service, in specific but not limited to, the ability to remain calm and act professionally towards irate guests. • Must maintain a high level of attention to detail, including while performing multiple tasks at one time (“multitasking”). • Must have a flexible work schedule that allows for the ability to work varied shifts, including weekends and holidays. Essential Duties: Team members and candidates must be able to perform the following duties with or without a reasonable accommodation: • Assist guests with check in and check out procedures respectively. • Process cash and card transactions for all amounts owed from services rendered. • Process reservation requests both in person and via phone, email, or other means of communication, ensuring all applicable and required information is obtained. • Greet and welcome all guests coming into the building while maintaining a friendly and approachable demeanor. • Answer all incoming calls and assist guests over the phone and/or transfer to rooms or the appropriate individual. • Answer guest inquiries regarding food choices, transportation options, entertainment venues, etc. • Assist in evacuation procedures as needed. • Serve as announcer in the event that a fire alarm is triggered, using the annunciator panel located near the copiers. • Assist guests in handling and/or delivering luggage items, newspapers, messages, packages, and other amenities/requested items as needed. • Use two-way radios to convey information, announcements, or requests to other departments as needed using professional and standard radio etiquette. • Maintain an up-to-date knowledge of outside attractions, special events, amenities within the Casino including players club information and events, and other local area attractions to better serve and inform our guests. • Stock snack item areas, including refreshment refrigerators and alert management in the event of low stock items. • Communicate effectively between other team members, including Engineering and Housekeeping, to ensure guest requests, work orders, and other misc. requests are handled. • Complete other tasks and responsibilities as assigned by management and leadership teams, including tasks that may not be assigned though required to perform and complete to ensure business success. Note: The above functions are essential duties as required to be performed by team members within this classification. The list above does not constitute an exhaustive list of all duties that may be performed. Required Licenses: None.
    $15 hourly 60d+ ago
  • Front Desk Scheduler/Dispatcher (Carson City Office)

    Certerra

    Front desk clerk job in Carson City, NV

    CERTERRA is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR's Top 500 list alongside the nation's top firms. With a 60-year history, CERTERRA has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients. Position Description Front Desk Scheduler/Dispatcher (Carson City Office) Black Eagle Consulting, LLC a Certerra Company is a geotechnical/geological engineering, materials testing, and construction inspection firm in Northern Nevada. We are seeking a dependable, detailed oriented individual for the Front Desk Scheduling/Dispatch position in our Reno, Nevada office. Qualified candidates must be organized, detailed oriented, and have the ability to work independently. Front Desk: • Excellent verbal, written, and data entry/typing skills • Ability to answer a multi-line and successfully field incoming calls • Strong computer skills, proficient in Microsoft Office with emphasis on Microsoft Word and Excel • Ability to multi-task and complete tasks accurately and efficiently • Accurate data entry on a variety of spreadsheets/databases • Organize and maintain project folders Scheduler/Dispatcher: • Field calls from clients/contractors for inspection and testing requests • Keep accurate and up to date records of all the scheduling transactions • Provide inspectors with appropriate project information (i.e., Project Name, Project Number, Location, On-Site Contact Name/Phone Number etc.) Job Type: Full-time Pay: $18.00 - $20.00 per hour DOE Hours of Operations: Monday-Friday 8:00AM - 5:00PM WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles. The noise level in the work environment is usually moderate. We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated based on their ability, competence, and performance of the essential functions of their positions. There will be no discrimination based on race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such people will be hired based on their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.
    $18-20 hourly 60d+ ago
  • Front Desk Clerk

    Description This

    Front desk clerk job in South Lake Tahoe, CA

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Come join the best team in all the beautiful Lake Tahoe Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you. Why do Team Members like working for us? Competitive hourly base pay and positive team environment Daily Pay* - get your earned pay any time before payday Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program Generous Paid Time Off Program and Paid Sick Time Recognition Programs and Rewards Tuition reimbursement Numerous learning and career advancement opportunities And more! What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry The hourly rate for this role is between $19.00 -$19.50 based on experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. 6 months Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry The hourly rate for this role is between $19.00 -$19.50 based on experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
    $19-19.5 hourly Auto-Apply 22d ago
  • Front Desk Agent

    Peppermill & Western Village

    Front desk clerk job in Reno, NV

    Job Description The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs. Duties: Check hotel guests in and out. Maintain a bank and perform cashiering duties. Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge). Maximize revenue with suite upgrades and rate integrity. Maintain a clean, presentable, and welcoming workspace. Qualifications: Must be at least 18 years of age. High school diploma or equivalent. Front Desk and customer service experience required.
    $29k-35k yearly est. 22d ago
  • Front Desk Agent

    Sage Hospitality 3.9company rating

    Front desk clerk job in South Lake Tahoe, CA

    Why us? The Coachman Hotel is seeking our next Front Desk Agent! Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Salary USD $18.50 - USD $20.00 /Hr.
    $20 hourly Auto-Apply 60d+ ago

Learn more about front desk clerk jobs

How much does a front desk clerk earn in Reno, NV?

The average front desk clerk in Reno, NV earns between $22,000 and $35,000 annually. This compares to the national average front desk clerk range of $21,000 to $33,000.

Average front desk clerk salary in Reno, NV

$28,000
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