HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Come join the best team in the beautiful Tahoe Seasons Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
* Competitive hourly base pay and positive team environment
* Daily Pay* - get your earned pay any time before payday
* Discounted hotel rates worldwide
* 401(k) program with company match
* Employee stock purchase program
* Generous Paid Time Off Program and Paid Sick Time
* Recognition Programs and Rewards
* Tuition reimbursement
* Numerous learning and career advancement opportunities
* And more!
What will I be doing?
As a FrontDeskClerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
* Inputs information into the computerized reservations' system to update and maintain records.
* Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
* Generates invoices and collects monies due through the rental program and through merchandise sales.
* Maintains safety deposit boxes.
* Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
* Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
* Provides information on area attractions and resort amenities.
* Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
* Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
* A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations.
* Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
* Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation
* Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations
* Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
* 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* FrontDesk/Guest Services Agent
* Cash/credit card transactions
* Resort Hospitality or related industry
The hourly rate for this role is between $20.00 -$20.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a FrontDeskClerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
* Inputs information into the computerized reservations' system to update and maintain records.
* Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
* Generates invoices and collects monies due through the rental program and through merchandise sales.
* Maintains safety deposit boxes.
* Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
* Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
* Provides information on area attractions and resort amenities.
* Type correspondence and reports for management as needed.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
* Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
* A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations.
* Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
* Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation
* Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations
* Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
* 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* FrontDesk/Guest Services Agent
* Cash/credit card transactions
* Resort Hospitality or related industry
The hourly rate for this role is between $20.00 -$20.50 based on experience
$20-20.5 hourly 22d ago
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Front Desk Clerk
Description This
Front desk clerk job in South Lake Tahoe, CA
HGV Now Offers Day One Team Member Benefits!
Now Offering Daily Pay *
Come join the best team in the beautiful Tahoe Seasons Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
Competitive hourly base pay and positive team environment
Daily Pay* - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
And more!
What will I be doing?
As a FrontDeskClerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation
Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
FrontDesk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $20.00 -$20.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation
Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
FrontDesk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $20.00 -$20.50 based on experience
What will I be doing?
As a FrontDeskClerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
$20-20.5 hourly Auto-Apply 39d ago
Clerk - Front Desk (Full Time)
Bally's Corporation 4.0
Front desk clerk job in Stateline, NV
Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.
Responsibilities:
* Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
* Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
* Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
* Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
* Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
* Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
* Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
* Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
* Brings any problems to the attention of the manager or supervisor on duty.
* Must be able to wear a face mask during shift.
* Performs related duties as assigned.
Qualifications:
Ability to deal effectively and professionally with the public required. Previous experience with computers preferred. Excellent oral and written communication preferred. Typing and computer knowledge preferred. Regular attendance and ability to work various shifts and overtime when required.
Education and/or Experience:
High school diploma or equivalent required. Experience with hotel operating systems preferred.
Language Skills:
Must be able to effectively communicate in English.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Good money management skills required.
Computer Skills:
Basic computer and typing experience preferred.
Reasoning Ability:
Planning, Remembering Details, Using Arithmetic, Reading, Making Decisions, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Remembering Names and Faces, Examining & Observing Details.
Physical Demands:
Standing, Walking, Reaching, Hearing, Lifting 20lbs, Bending/Stooping, Observing, Stretching, Turning.
Work Environment:
Inside, Dry, Noisy.
What's in it for you:
* Competitive Salary with annual performance reviews
* Comprehensive health coverage plan that includes medical, dental, and vision
* 401(K)/ Company Match
* Access Perks and Childcare discounts
Target Salary Range: $15.25
$15.3 hourly 14d ago
Clerk - Front Desk (Full Time)
Casino and
Front desk clerk job in Stateline, NV
Why Bally's?
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.
Responsibilities:
Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Brings any problems to the attention of the manager or supervisor on duty.
Must be able to wear a face mask during shift.
Performs related duties as assigned.
Qualifications:
Ability to deal effectively and professionally with the public required. Previous experience with computers preferred. Excellent oral and written communication preferred. Typing and computer knowledge preferred. Regular attendance and ability to work various shifts and overtime when required.
Education and/or Experience:
High school diploma or equivalent required. Experience with hotel operating systems preferred.
Language Skills:
Must be able to effectively communicate in English.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Good money management skills required.
Computer Skills:
Basic computer and typing experience preferred.
Reasoning Ability:
Planning, Remembering Details, Using Arithmetic, Reading, Making Decisions, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Remembering Names and Faces, Examining & Observing Details.
Physical Demands:
Standing, Walking, Reaching, Hearing, Lifting 20lbs, Bending/Stooping, Observing, Stretching, Turning.
Work Environment:
Inside, Dry, Noisy.
What's in it for you:
· Competitive Salary with annual performance reviews
· Comprehensive health coverage plan that includes medical, dental, and vision
· 401(K)/ Company Match
· Access Perks and Childcare discounts
Target Salary Range: $15.25
$15.3 hourly 12d ago
Front Desk Agent
Sage Hospitality 3.9
Front desk clerk job in South Lake Tahoe, CA
Why us?
The Coachman Hotel is seeking an 18-month, skilled J1 worker for our busy FrontDesk operations.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the frontdesk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Salary USD $18.50 - USD $20.00 /Hr.
$20 hourly Auto-Apply 60d+ ago
Hotel Rack Clerk
Peppermill Reno
Front desk clerk job in Reno, NV
The Rack Clerk assists the Hotel Shift Manager by effectively managing the hotel inventory. * Maintain positive, constructive working relationships with coworkers and guests. * Maintain strong communication with other departments to streamline hotel operations.
* Effectively manage and control the hotel inventory to ensure maximum utilization.
* Assist Hotel Shift Manager in executing shift reports.
* Maintain ticket bank and Ticket Sales window.
* Assist on the front line as needed.
Qualifications:
* High school diploma or equivalent.
* Minimum one-year frontdesk experience.
* Minimum one-year customer service experience.
* Minimum one-year experience in the operation of the AS/400 including the LMS and CMS programs.
$32k-41k yearly est. 60d+ ago
Hotel Rack Clerk
Peppermill & Western Village
Front desk clerk job in Reno, NV
Job Description
The Rack Clerkassists the Hotel Shift Manager by effectively managing the hotel inventory.
Maintain positive, constructive working relationships with coworkers and guests.
Maintain strong communication with other departments to streamline hotel operations.
Effectively manage and control the hotel inventory to ensure maximum utilization.
Assist Hotel Shift Manager in executing shift reports.
Maintain ticket bank and Ticket Sales window.
Assist on the front line as needed.
Qualifications:
High school diploma or equivalent.
Minimum one-year frontdesk experience.
Minimum one-year customer service experience.
Minimum one-year experience in the operation of the AS/400 including the LMS and CMS programs.
$32k-41k yearly est. 22d ago
Front Desk Agent (Part Time) - Martis Valley Lodge by Hilton
Graduate Hotels 4.1
Front desk clerk job in Truckee, CA
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep frontdesk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in FrontDesk Operations
In-depth knowledge of hotel FrontDesk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$33k-39k yearly est. 17h ago
Front Desk Agent
Omhk LLC
Front desk clerk job in Reno, NV
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are seeking a positive, friendly FrontDesk Agent to provide exceptional service to our hotel guests. The FrontDesk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The FrontDesk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
$29k-35k yearly est. 9d ago
Front Desk Agent
Landry's
Front desk clerk job in Stateline, NV
Overview A FrontDesk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival. Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested. Maintains a cash bank ensuring accurate processing of cashier transactions and daily deposits. Responsible for posting of guest charges to established hotel accounts. Responsible for cashiering functions to include but not limited to cash and credit card settlements. Responsible for the sales and redemption of hotel gift certificates. Processes new card accounts, produces cards, and distributes brochures to registered hotel guests only. Has access to the system player rating to input hotel reservations. This position does not have the ability to modify player ratings or make a comp decision based on a player rating. Explains the player rating system and card benefits to hotel guests. Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. Performs any other duties as assigned. Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous work experience as a frontdesk agent, reservations or hotel cashiering experience preferred Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time. Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff. Must be able to speak English. Professional appearance and demeanor. Ability to work in a fast-paced environment. Knowledge of the local area and attractions is a plus. Minimum age requirement is 18. EDUCATION and/or EXPERIENCE: Associate's degree preferred. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. #GNLT Pay Range USD $15.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous work experience as a frontdesk agent, reservations or hotel cashiering experience preferred Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time. Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff. Must be able to speak English. Professional appearance and demeanor. Ability to work in a fast-paced environment. Knowledge of the local area and attractions is a plus. Minimum age requirement is 18. EDUCATION and/or EXPERIENCE: Associate's degree preferred. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #GNLT
$15-16 hourly 3d ago
Front Desk Associate- Luxury Hotel Downtown
Next Generation Recruitment and Staffing Agency
Front desk clerk job in Reno, NV
Our client, a luxury hotel in downtown Reno, Nevada is seeking a FrontDesk Associate to join the team. We are looking for highly organized candidates with excellent people skills who can work flexible shifts, 7am-3:30pm; 11am-7:30pm, and 3pm-11:30pm. In this position, you will be responsible for providing frontdesk services to guests, undertaking various administrative duties, in addition to other duties as assigned. The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Pay: $18.75/hr - Paid weekly
Must be able to work flexible shifts, 7am-3:30pm; 11am-7:30pm, and 3pm-11:30pm.
FrontDesk Associate Responsibilities:
Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing frontdesk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
FrontDesk Associate Requirements:
High school diploma or GED.
2+ years experience as frontdesk associate, customer service, or similar role preferred.
Proficient in utilizing the Property Engagement Platform (PEP)
Certificate or diploma in hospitality advantageous.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Good time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.
Flexible schedule, including weekends and holidays.
$18.8 hourly 14d ago
Front Desk Opener
Greater Reno Community Ice Skating Association
Front desk clerk job in Reno, NV
The primary responsibility of this position is to operate the service counters in a professional manner Reno Ice. The rink opener is responsible for shifts ranging from ~4:30 AM - 11:00 AM. Personnel in this classification are expected to open the building, and follow documented shift procedures. Their goal is to create an incredibly positive first and last impression for guests of Reno Ice. This position reports to Rink Managers.
Principle Duties and Responsibilities
Open the facility and prepare for the events of the day.
Be familiar with and ensure that facility rules and emergency/safety procedures are followed.
Collect user fees for all admissions to the facility.
Check rental skates out and back in at the end of sessions.
Examine skates for proper and safe condition; maintain rental skates as needed (changing laces and cleaning)
Perform all procedures for FrontDesk.
Appropriately welcome and respond to calls, questions, concerns, and feedback from customers regarding the performance of peers or other Reno Ice staff. Direct calls to appropriate personnel as needed.
Assist public and customers, as necessary.
Be knowledgeable about Reno Ice activities and programs.
Distribute general information and forms.
Clean lobby, rest rooms, locker rooms and other areas as needed.
Maintain cash control of the safe and frontdesk drawer, as well as perform necessary financial reports.
Attend required staff meetings, training, and seminars; maintain required certifications.
Perform other duties as assigned.
Qualifications
Ability to apply routine practices, rules/regulations, procedures, or techniques that are relevant to assigned tasks.
Previous Customer Service experience preferred.
Must be able to read, write, and do simple mathematics.
Ability to communicate effectively both orally and in written form with customers, supervisors, and the general public.
Have or be able to obtain CPR/First Aid/AED certification.
Ability to present a neat, clean appearance and good hygiene
Ability to work a flexible schedule including mornings beginning at 4:30 AM.
$26k-37k yearly est. 2d ago
Front Desk Agent
BCH Gaming Reno
Front desk clerk job in Verdi, NV
Full-time Description
At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it's back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace.
FrontDesk Agent shift available:
The hotel frontdesk agent performs all services necessary for hotel registration including greeting guests, assigning rooms, checkouts and receipt of payment. Must be 21+ and able to obtain/maintain a gaming card.
You'd make a great frontdesk agent if you:
Consider yourself a “people person,” and enjoy meeting others.
Love working as a team and appreciate the chance to collaborate.
Understand how to create a great guest service experience.
Have a focus on quality and take pride in your work
Are open to learning new things (especially the latest property promotions and events!)
Can keep cool and calm in a fast-paced, energetic work environment.
Have excellent communications skills.
Benefits:
We offer a very competitive benefits package including health, dental, vision, life and PTO, Best Western hotel discounts, 50 cents off the gallon at Chevron, property outlet discounts, free concert tickets, lots of free fun activities for team members and their families, just to name a few.
FREE EMPLOYEE MEAL per shift!
Requirements
Must be 21 years of age.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Weekend availability
Salary Description 15.00-17.00 DOE
$29k-35k yearly est. 30d ago
Data Entry Processor
Recruit Monitor
Front desk clerk job in Reno, NV
Exciting opportunity for entry level data entry processors! In this role, you will get to jump start your career with one of the leading software companies. You will be responsible for complying with data integrity and security policies, printing and scanning files and generating reports.
Essential functions:
Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.
Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions
Support the teams to identify process improvements to reduce waste, improve quality & compliance for overall improved customer experience (both external and internal customers)
Requirements:
Must be able to work on-site
High School Diploma
Must be fully vaccinated 2 weeks prior to starting
Starts September 6th (On-going hiring if you cannot start at this date)
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
$24k-30k yearly est. 60d+ ago
Front Desk Agent
The Federal Hotel
Front desk clerk job in Carson City, NV
Position Title: FrontDesk Agent $15.00 Per Hour Full Time The FrontDesk Agent at The Federal Hotel is a dynamic Team Member responsible for adhering to Choice brand guidelines, following policies and have effective conflict resolution techniques. The ideal candidate will show commitment to delivering the highest level of guest satisfaction. Minimum Qualifications: Team members and candidates must meet the minimum qualifications to be considered for this specific position: • Relative experience within the hotel industry preferred. • Basic understanding of how travel planning websites, such as Booking.com, Travel Advisor, and others work and operate. • Intermediate or advanced knowledge of Microsoft Office programs, such as Outlook, Excel, Word, and OneNote. • Must practice and demonstrate outstanding guest service, in specific but not limited to, the ability to remain calm and act professionally towards irate guests. • Must maintain a high level of attention to detail, including while performing multiple tasks at one time (“multitasking”). • Must have a flexible work schedule that allows for the ability to work varied shifts, including weekends and holidays. Essential Duties: Team members and candidates must be able to perform the following duties with or without a reasonable accommodation: • Assist guests with check in and check out procedures respectively. • Process cash and card transactions for all amounts owed from services rendered. • Process reservation requests both in person and via phone, email, or other means of communication, ensuring all applicable and required information is obtained. • Greet and welcome all guests coming into the building while maintaining a friendly and approachable demeanor. • Answer all incoming calls and assist guests over the phone and/or transfer to rooms or the appropriate individual. • Answer guest inquiries regarding food choices, transportation options, entertainment venues, etc. • Assist in evacuation procedures as needed. • Serve as announcer in the event that a fire alarm is triggered, using the annunciator panel located near the copiers. • Assist guests in handling and/or delivering luggage items, newspapers, messages, packages, and other amenities/requested items as needed. • Use two-way radios to convey information, announcements, or requests to other departments as needed using professional and standard radio etiquette. • Maintain an up-to-date knowledge of outside attractions, special events, amenities within the Casino including players club information and events, and other local area attractions to better serve and inform our guests. • Stock snack item areas, including refreshment refrigerators and alert management in the event of low stock items. • Communicate effectively between other team members, including Engineering and Housekeeping, to ensure guest requests, work orders, and other misc. requests are handled. • Complete other tasks and responsibilities as assigned by management and leadership teams, including tasks that may not be assigned though required to perform and complete to ensure business success. Note: The above functions are essential duties as required to be performed by team members within this classification. The list above does not constitute an exhaustive list of all duties that may be performed. Required Licenses: None.
$15 hourly 60d+ ago
Front Desk Scheduler/Dispatcher (Carson City Office)
Certerra
Front desk clerk job in Carson City, NV
CERTERRA is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR's Top 500 list alongside the nation's top firms. With a 60-year history, CERTERRA has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.
Position Description
FrontDesk Scheduler/Dispatcher (Carson City Office)
Black Eagle Consulting, LLC a Certerra Company is a geotechnical/geological engineering, materials testing, and construction inspection firm in Northern Nevada.
We are seeking a dependable, detailed oriented individual for the FrontDesk Scheduling/Dispatch position in our Reno, Nevada office. Qualified candidates must be organized, detailed oriented, and have the ability to work independently.
FrontDesk:
• Excellent verbal, written, and data entry/typing skills
• Ability to answer a multi-line and successfully field incoming calls
• Strong computer skills, proficient in Microsoft Office with emphasis on Microsoft Word and Excel
• Ability to multi-task and complete tasks accurately and efficiently
• Accurate data entry on a variety of spreadsheets/databases
• Organize and maintain project folders
Scheduler/Dispatcher:
• Field calls from clients/contractors for inspection and testing requests
• Keep accurate and up to date records of all the scheduling transactions
• Provide inspectors with appropriate project information (i.e., Project Name, Project Number, Location, On-Site Contact Name/Phone Number etc.)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour DOE
Hours of Operations: Monday-Friday 8:00AM - 5:00PM
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles. The noise level in the work environment is usually moderate.
We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated based on their ability, competence, and performance of the essential functions of their positions. There will be no discrimination based on race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such people will be hired based on their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.
$18-20 hourly 60d+ ago
Front Desk Clerk
Hilton Grand Vacations 4.8
Front desk clerk job in South Lake Tahoe, CA
HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Come join the best team in all the beautiful Lake Tahoe Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
* Competitive hourly base pay and positive team environment
* Daily Pay* - get your earned pay any time before payday
* Discounted hotel rates worldwide
* 401(k) program with company match
* Employee stock purchase program
* Generous Paid Time Off Program and Paid Sick Time
* Recognition Programs and Rewards
* Tuition reimbursement
* Numerous learning and career advancement opportunities
* And more!
What will I be doing?
As a FrontDeskClerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
* Inputs information into the computerized reservations' system to update and maintain records.
* Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
* Generates invoices and collects monies due through the rental program and through merchandise sales.
* Maintains safety deposit boxes.
* Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
* Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
* Provides information on area attractions and resort amenities.
* Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
* Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
* A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
* Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
* Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
* 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* FrontDesk/Guest Services Agent
* Cash/credit card transactions
* Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a FrontDeskClerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
* Inputs information into the computerized reservations' system to update and maintain records.
* Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
* Generates invoices and collects monies due through the rental program and through merchandise sales.
* Maintains safety deposit boxes.
* Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
* Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
* Provides information on area attractions and resort amenities.
* Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
* Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
* A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
* Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
* Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
* 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* FrontDesk/Guest Services Agent
* Cash/credit card transactions
* Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$19-19.5 hourly 22d ago
Front Desk Clerk
Description This
Front desk clerk job in South Lake Tahoe, CA
HGV Now Offers Day One Team Member Benefits!
Now Offering Daily Pay *
Come join the best team in all the beautiful Lake Tahoe Resort! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
Competitive hourly base pay and positive team environment
Daily Pay* - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
And more!
What will I be doing?
As a FrontDeskClerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
FrontDesk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
FrontDesk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a FrontDeskClerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the frontdesk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
$19-19.5 hourly Auto-Apply 54d ago
Front Desk Agent
Sage Hospitality 3.9
Front desk clerk job in South Lake Tahoe, CA
Why us?
The Coachman Hotel is seeking our next FrontDesk Agent!
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the frontdesk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Salary USD $18.50 - USD $20.00 /Hr.
$20 hourly Auto-Apply 60d+ ago
Front Desk Agent
Peppermill & Western Village
Front desk clerk job in Reno, NV
Job Description
The FrontDesk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.
Duties:
Check hotel guests in and out.
Maintain a bank and perform cashiering duties.
Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
Maximize revenue with suite upgrades and rate integrity.
Maintain a clean, presentable, and welcoming workspace.
Qualifications:
Must be at least 18 years of age.
High school diploma or equivalent.
FrontDesk and customer service experience required.
How much does a front desk clerk earn in Sparks, NV?
The average front desk clerk in Sparks, NV earns between $22,000 and $35,000 annually. This compares to the national average front desk clerk range of $21,000 to $33,000.
Average front desk clerk salary in Sparks, NV
$28,000
What are the biggest employers of Front Desk Clerks in Sparks, NV?
The biggest employers of Front Desk Clerks in Sparks, NV are: