Front desk clerk jobs in Wellington, FL

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary Description $15-$17

Pay: $20 - $22/hr Schedule: Day shift with weekends Job Responsibilities As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Additional Duties: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Supervisory Responsibilities N/A Education & Experience * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. Knowledge, Skills & Proficiencies * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Tools & Equipment Used N/A Physical Requirements & Working Environment * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Travel N/A Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: One or more years experience preferred in dentistry Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate $25 on up depend on experience Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance Flexible Schedules #sponsorfd FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

Job Description Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Palm Beach Shores Resort. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Palm Beach Shores Resort Address: 181 S Ocean Ave, Palm Beach Shores, FL 33404 Pay Rate: $18.50/hr Shifts: Primarily PM Shift, May include a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent at our beautiful beachfront Resort. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are seeking. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions. Job Description * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guest out of the the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints * Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions. * Deliver and maintain Hilton's Brand Standards. Job Requirements * Applicants must possess excellent customer service and computer skills * Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays * Ideal candidate has previous OnQ and hotel experience Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

Job Description Come work at White Elephant Palm Beach, awarded #1 Resort in Florida, #2 Resort in the Continental US, and #19 Best Hotel in the World - Travel + Leisure Magazine's World's Best Awards 2022. White Elephant Palm Beach is hiring for the part-Time position of Overnight Front Desk Agent for a luxury boutique hotel. *Must be available to work weekends & holidays. *Hours of the shift typically 11pm - 7am. The Overnight Audit/Front Desk responsibilities include: Check-in/check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance all guests and visitors throughout the overnight shift Applicants should work well under pressure, possess excellent communication skills, be extremely organized, flexible, self-motivated, and have a great sense of humor. Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.

Job DescriptionDescription: As a Front Desk Agent, you will serve as the face of the hotel, delivering an exceptional first and last impression to every guest. This role requires a polished, professional demeanor and a warm, welcoming approach. You will be responsible for managing the check-in and check-out process, handling reservations and guest inquiries, and ensuring all interactions reflect the highest standards of hospitality and service. Your efficiency, attention to detail, and ability to multitask are critical in maintaining smooth front desk operations and an outstanding guest experience. Requirements: Key Responsibilities Guest Services & Experience Greet all guests warmly upon arrival and departure with a professional and courteous demeanor. Conduct efficient and accurate check-in/check-out procedures. Provide personalized service to ensure each guest feels welcome, valued, and informed. Respond promptly to guest inquiries and resolve issues with a focus on guest satisfaction. Reservations & Front Desk Operations Manage room reservations, cancellations, and modifications using hotel property management systems (PMS). Ensure all guest information is accurately recorded and updated in the system. Process payments, handle billing inquiries, and ensure account accuracy. Coordinate with Housekeeping, Engineering, and other departments to ensure room readiness and guest requests are fulfilled in a timely manner. Communication & Problem Solving Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment. Handle guest complaints or concerns professionally and escalate unresolved issues to the appropriate manager when necessary. Maintain awareness of hotel policies, emergency procedures, and safety protocols. Knowledge of Hotel & Local Area Provide guests with accurate information regarding hotel amenities, operating hours, and services. Offer recommendations and directions to local attractions, restaurants, and points of interest. Promote hotel services and amenities to enhance the guest experience. Administrative & Recordkeeping Maintain a clean and organized front desk and lobby area. Prepare reports, manage key control, and conduct end-of-shift audits as required. Follow all standard operating procedures and maintain confidentiality of guest information. Qualifications & Requirements Education & Experience High school diploma or equivalent required. Prior experience in a hotel front desk, guest services, or customer service role preferred. Experience with hotel property management systems (e.g., Opera, Maestro, or similar) is a plus. Skills & Abilities Excellent verbal and written communication skills. Strong interpersonal and conflict resolution skills. Ability to handle high-pressure situations with poise and professionalism. Detail-oriented with strong organizational and multitasking abilities. Basic math and computer literacy required. Physical & Working Conditions Must be able to stand for extended periods during shift hours. Must be able to walk, bend, reach, and lift up to 25 pounds occasionally. Flexible schedule required, including availability to work weekends, holidays, and evenings as needed. Grooming & Appearance A neat, professional, and well-groomed appearance is required in accordance with company grooming standards.

Job Description Join the Eau Palm Beach Team! Are You Ready to Make an Impact? We're looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don't just offer a job-we offer a place where you can grow, make meaningful connections, and take pride in the difference you make. What We're Looking For: • A commitment to excellence and a passion for service • A positive attitude and a collaborative spirit • Flexibility to work weekends and holidays • A desire to be part of a team that genuinely cares about each other and our guests We are seeking a Front Desk Agent to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort. Role Summary: The Front Desk Agent will be responsible for checking-in/checking-out guests courteously and efficiently; processing all payments according to established requirements; providing information and assistance to all guests and visitors; providing information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The Front Desk Agent will also escort VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities; attends to immediate needs of VIPs upon arrival and follow through attention throughout stay; provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls; plays an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. The ideal candidate will deliver Forbes Standards of Service consistently and in a timely fashion. This role is a flexible position (AM / PM), and all candidates must be able to work weekends, holidays, and nights. We have a full-time position available. Essential Qualifications: High school graduate. Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. Ability to provide legible communication and directions. Some college or training in hospitality industry. (desired) Previous experience as Front Desk Agent. Knowledge of computers. (desired) Essential Skills: Ability to input and access data in computer. Ability to understand guest inquiries and provide responses. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. Ability to focus on guests' needs, remaining calm and courteous. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure of multiple arrivals/departures within any given period of time. Ability to focus attention on details. Ability to maintain confidentiality of all guests and hotel information. Ability to ensure security of guest room access. Ability to remain stationary at assigned post for extended periods of time. Ability to work cohesively with other departments and co-workers as part of a team. To be considered for this opportunity, please complete a Predictive Index (PI) assessment. This assessment is a key part of our interviewing process. You may use the following link: ******************************************************* Apply today and be part of something extraordinary! Start your journey with Eau Palm Beach and help us continue to create unforgettable experiences for our guests. Click the link to apply!

Job DescriptionDescription: We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements:

Job Details Hillsboro - HILLSBORO BEACH, FL Full Time High SchoolDescription The Hillsboro Club is seeking a dedicated and experienced Front Desk Agent to join our Front Office Department at our stunning private oceanfront property. This vital role is responsible for assisting members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. We are looking for someone with several years of private club / upscale hotel reservations experience, excellent communication and hospitality skills, and the passion to contribute to the continued success of our luxury property. The Club operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. We are currently hiring for both full-time and seasonal positions. This is an hourly role offering competitive compensation at $19.00 per hour, paid biweekly. In addition to great pay, employees enjoy access to health insurance benefits and opportunities for growth within the company. General Requirements Register members and guests and assign rooms; comply with special requests whenever possible. Assists in pre-registration and “blocking” of rooms for registration purposes. Follows proper credit, cash, checking and cash-handling policies and procedures. Monitors room status information. Knows room locations, types of rooms available and room rates. Use suggestive selling techniques to sell rooms and to promote other services of the club. Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms. Take same-day reservations and future reservations when necessary. Manages the room key system. Operates front-office equipment. Processes member and guest check-outs. Posts and files all charges to members' and other accounts. Follows procedures for issuing and closing safe deposit boxes used by members and guests. Uses proper telephone etiquette. Processes mail, packages and messages. Reads and initials the pass-on log and bulletin board daily; knows of daily activities and meetings taking place in the club. Attend department meetings. Coordinates guestroom maintenance work with the Engineering and Maintenance departments. Reports on unusual occurrences or requests to the Front Office Manager. Familiar with all safety and emergency procedures and accident prevention policies. Maintains the cleanliness and neatness of the front-desk and lobby areas. Performs other appropriate tasks assigned by the Front Office Manager. Education and Experience: High school diploma or equivalent required; some college coursework preferred. Several years of experience in front office, customer service, preferably within a private club or upscale hotel setting. Excellent communication and interpersonal skills. Strong attention to detail and ability to multitask in a very fast-paced and fluent environment. Strong proficiency in Microsoft Word, Excel, and Outlook is preferred, along with prior experience using reservation or booking software. Ability to work flexible hours, including evenings, weekends, and holidays. Our Benefits Competitive Salary Medical, Dental, and Vision Insurance Company Paid Life Insurance Supplemental Insurance for Short Term Disability, AD&D, and More 401k Retirement Plan Plus Company Match Paid Vacation Paid Holidays Employee Meals Provided Jury Duty Leave Bereavement Pay Direct Deposit Who we are: Hillsboro Club Video Founded in 1925, The Hillsboro Club is a private residence club for members and their guests in South Florida. Encompassed by the Atlantic Ocean and the inland waterway of Lighthouse Point, the Club is set on 15 acres of beautiful tropical landscaping with more than 1,000 feet of private sandy beach. The Club offers 144 Florida-style rooms and suites with balconies and varying views from oceanfront to garden and inland waterway. The Hillsboro Club is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Be the Spark at the Start of Every Guest Journey. Join Renaissance Boca Raton as a Front Desk Agent. At Renaissance Hotels, we believe every guest should feel like they've arrived somewhere extraordinary-and it starts with you. As a Front Desk Agent, you're more than a friendly face at the front-you're a trusted guide, a resource, and a part of the discovery experience. You're the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful. What You'll Be Doing: Warm Welcomes & Thoughtful Departures Greet every guest with warmth, professionalism, and a sense of genuine hospitality Manage the check-in and check-out process with accuracy and efficiency Provide personalized information about the hotel, local attractions, and must-see hidden gems Communication That Connects Answer phones and emails promptly and with clarity Route inquiries and assist with guest needs or requests with care and urgency Reservation & Guest Management Handle bookings, modifications, and cancellations with confidence Ensure accuracy in our reservation system and support smooth room assignments Deliver Memorable Guest Experiences Assist with special requests, room changes, and amenity needs Resolve guest concerns with professionalism and empathy-your follow-through makes all the difference Administrative Excellence Keep the front desk organized and running smoothly Manage cash transactions, reconcile payments, and follow all security protocols Monitor access and collaborate with security as needed to ensure guest safety Be a Team Player Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations Stay cool under pressure and juggle multiple responsibilities without missing a beat What You Bring: High school diploma or equivalent Previous experience in hospitality, guest service, or front desk operations is a plus Excellent communication skills, both written and verbal Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred Ability to stay calm, friendly, and efficient in high-pressure situations A genuine love for people and a passion for great service Able to stand for long periods of time Flexible schedule to include varying weekends and holidays Why You'll Love Being Here: Full-Time Benefits Include: Health, Dental & Vision Insurance 401(k) with Company Match Paid Time Off, Vacation, and Holiday Pay Flexible Spending Accounts & Identity Theft Protection Disability & Supplemental Life Insurance Employee Assistance Program Incredible Marriott Hotel & Discounts across the TPG portfolio. Growth opportunities and a fun, supportive team culture Part-Time Benefits Also Available! At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We're not just checking guests in-we're inviting them to discover something unexpected, and you're the one who makes it possible. Apply now and start your next chapter with Renaissance-where your personality is your power. Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.

Be the Spark at the Start of Every Guest Journey. Join Renaissance Boca Raton as a Front Desk Agent. At Renaissance Hotels, we believe every guest should feel like they've arrived somewhere extraordinary-and it starts with you. As a Front Desk Agent, you're more than a friendly face at the front-you're a trusted guide, a resource, and a part of the discovery experience. You're the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful. What You'll Be Doing: Warm Welcomes & Thoughtful Departures Greet every guest with warmth, professionalism, and a sense of genuine hospitality Manage the check-in and check-out process with accuracy and efficiency Provide personalized information about the hotel, local attractions, and must-see hidden gems Communication That Connects Answer phones and emails promptly and with clarity Route inquiries and assist with guest needs or requests with care and urgency Reservation & Guest Management Handle bookings, modifications, and cancellations with confidence Ensure accuracy in our reservation system and support smooth room assignments Deliver Memorable Guest Experiences Assist with special requests, room changes, and amenity needs Resolve guest concerns with professionalism and empathy-your follow-through makes all the difference Administrative Excellence Keep the front desk organized and running smoothly Manage cash transactions, reconcile payments, and follow all security protocols Monitor access and collaborate with security as needed to ensure guest safety Be a Team Player Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations Stay cool under pressure and juggle multiple responsibilities without missing a beat What You Bring: High school diploma or equivalent Previous experience in hospitality, guest service, or front desk operations is a plus Excellent communication skills, both written and verbal Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred Ability to stay calm, friendly, and efficient in high-pressure situations A genuine love for people and a passion for great service Able to stand for long periods of time Flexible schedule to include varying weekends and holidays Why You'll Love Being Here: Full-Time Benefits Include: Health, Dental & Vision Insurance 401(k) with Company Match Paid Time Off, Vacation, and Holiday Pay Flexible Spending Accounts & Identity Theft Protection Disability & Supplemental Life Insurance Employee Assistance Program Incredible Marriott Hotel & Discounts across the TPG portfolio. Growth opportunities and a fun, supportive team culture Part-Time Benefits Also Available! At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We're not just checking guests in-we're inviting them to discover something unexpected, and you're the one who makes it possible. Apply now and start your next chapter with Renaissance-where your personality is your power. Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.