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Become A Front Desk Concierge

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Working As A Front Desk Concierge

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,000

    Average Salary

What Does A Front Desk Concierge Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Concierge

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Concierge Career Paths

Front Desk Concierge
Front Desk Agent Sales Coordinator Account Executive
Operations Manager
7 Yearsyrs
Front Desk Agent Sales Coordinator Executive Assistant
General Manager
6 Yearsyrs
Front Desk Agent Agent Account Executive
Account Manager
5 Yearsyrs
Guest Service Representative Sales Coordinator Account Executive
Service Manager
6 Yearsyrs
Guest Service Representative Service Representative Executive Assistant
Property Manager
6 Yearsyrs
Guest Service Representative Service Representative Administrator
Business Office Manager
7 Yearsyrs
Personal Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Personal Assistant Executive/Personal Assistant Office Manager
Administrative Manager
6 Yearsyrs
Personal Assistant Consultant Owner
Co-Owner
6 Yearsyrs
Specialist Team Leader Assistant Manager
Center Manager
6 Yearsyrs
Specialist Consultant Assistant Manager
Communications Manager
6 Yearsyrs
Specialist Team Leader Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Night Auditor Accountant Manager
Food And Beverage Manager
5 Yearsyrs
Night Auditor Accountant Owner
Facilities Manager
7 Yearsyrs
Night Auditor Accountant Property Manager
Communications Director
6 Yearsyrs
Certified Nursing Assistant Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Certified Nursing Assistant Administrator Business Office Manager
Revenue Manager
8 Yearsyrs
Certified Nursing Assistant Patient Care Coordinator Front Office Manager
Director Of Front Office
5 Yearsyrs
Reservations Agent Event Coordinator Front Desk Supervisor
Catering Sales Manager
5 Yearsyrs
Leasing Consultant Marketing Specialist Assistant Property Manager
Resident Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Front Desk Lead 2.2 years
Desk Operator 2.1 years
Front Office Agent 2.1 years
Desk Clerk 2.0 years
Concierge 1.9 years
Front Desk Officer 1.9 years
Hotel Desk Clerk 1.8 years
Front Desk Clerk 1.8 years
Front Desk Agent 1.7 years
Front Desk Staff 1.7 years
Front Desk Host 1.5 years
Welcome Desk Agent 1.5 years
Front Desk Worker 1.5 years
Top Careers Before Front Desk Concierge
Cashier 11.8%
Internship 4.9%
Server 4.6%
Concierge 4.5%
Hostess 3.6%
Manager 3.1%
Volunteer 2.6%
Top Careers After Front Desk Concierge
Concierge 6.7%
Cashier 6.6%
Server 5.5%
Internship 3.8%
Manager 3.5%
Supervisor 3.1%
Hostess 2.5%

Do you work as a Front Desk Concierge?

Average Yearly Salary
$25,000
Show Salaries
$15,000
Min 10%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$42,000
Max 90%
Best Paying Company
Auberge du Soleil
Highest Paying City
Washington, DC
Highest Paying State
District of Columbia
Avg Experience Level
1.8 years
How much does a Front Desk Concierge make at top companies?
The national average salary for a Front Desk Concierge in the United States is $25,328 per year or $12 per hour. Those in the bottom 10 percent make under $15,000 a year, and the top 10 percent make over $42,000.

Real Front Desk Concierge Salaries

Job Title Company Location Start Date Salary
Front Desk/Concierge The Westmoor Club Nantucket, MA May 15, 2016 $31,201
Front Desk/Concierge The Westmoor Club Nantucket, MA May 31, 2015 $30,762
Front Desk/Concierge The Westmoor Club MA May 31, 2014 $29,635
Front Desk/Concierge Lost Tree Club, Inc. North Palm Beach, FL Oct 01, 2015 $23,395

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Top Skills for A Front Desk Concierge

  1. Customer Service
  2. Front Desk
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Manage the front desk and greet residents, prospective residents, vendor, or contractor comes to the office.
  • Provided exceptional concierge service for guests and communicated to all departments of the hotel to facilitate efficiency and guest satisfaction.
  • Answer, screen and forward phone calls, providing information, taking messages and describe detailed information regarding the Kroc Facility.
  • Improved relationship between golf course/spa and hotel by implementing customer feedback system and providing information on spa services and promotions.

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Top 10 Best States for Front Desk Concierges

  1. District of Columbia
  2. Alaska
  3. Minnesota
  4. Washington
  5. Maine
  6. Massachusetts
  7. North Dakota
  8. California
  9. Vermont
  10. New York
  • (72 jobs)
  • (22 jobs)
  • (294 jobs)
  • (273 jobs)
  • (36 jobs)
  • (247 jobs)
  • (23 jobs)
  • (1,324 jobs)
  • (18 jobs)
  • (365 jobs)

Front Desk Concierge Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,056 Front Desk Concierge resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Front Desk Concierge Resume

View Resume Examples

Front Desk Concierge Demographics

Gender

Female

52.1%

Male

32.3%

Unknown

15.6%
Ethnicity

White

56.1%

Hispanic or Latino

21.0%

Black or African American

12.5%

Asian

6.8%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

61.7%

French

10.2%

Portuguese

5.6%

Mandarin

4.1%

Italian

3.1%

Korean

2.0%

Chinese

2.0%

Russian

1.5%

Japanese

1.5%

Thai

1.0%

Cantonese

1.0%

Croatian

1.0%

Polish

1.0%

Arabic

1.0%

Samoan

0.5%

Dutch

0.5%

Khmer

0.5%

Bosnian

0.5%

Albanian

0.5%

Tagalog

0.5%
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Front Desk Concierge Education

Schools

Miami Dade College

15.2%

Florida International University

9.6%

University of Phoenix

9.2%

Northern Virginia Community College

6.0%

Prince George's Community College

5.0%

University of Central Florida

5.0%

Florida State University

5.0%

Broward College

4.3%

University of North Texas

3.9%

Montgomery College

3.9%

University of the District of Columbia

3.9%

Johnson & Wales University

3.9%

Ashford University

3.5%

Fashion Institute of Technology

3.5%

New York University

3.2%

Valencia College

3.2%

University of Nevada - Las Vegas

3.2%

New Jersey City University

2.8%

University of Washington

2.8%

University of Houston

2.8%
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Majors

Business

24.3%

Hospitality Management

8.6%

Health Care Administration

7.9%

Psychology

6.0%

Criminal Justice

5.9%

Communication

5.5%

Liberal Arts

4.7%

General Studies

3.8%

Nursing

3.6%

Management

3.6%

Accounting

3.2%

Medical Assisting Services

3.1%

Marketing

3.1%

Graphic Design

2.7%

Cosmetology

2.6%

Computer Science

2.5%

Education

2.4%

English

2.4%

Biology

2.1%

Fine Arts

2.0%
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Degrees

Bachelors

37.3%

Other

33.8%

Associate

15.5%

Certificate

4.9%

Masters

4.7%

Diploma

2.1%

License

1.0%

Doctorate

0.6%
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