Front desk concierge vs desk clerk

The differences between front desk concierges and desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $29,096 average annual salary of a desk clerk.

The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a desk clerk are reservations, front desk, and customer service.

Front desk concierge vs desk clerk overview

	Front Desk Concierge	Desk Clerk
Yearly salary	$30,292	$29,096
Hourly rate	$14.56	$13.99
Growth rate	-	-
Number of jobs	65,071	113,183
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 35%
Average age	37	37
Years of experience	-	-

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

What does a desk clerk do?

The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

Front desk concierge vs desk clerk salary

Front desk concierges and desk clerks have different pay scales, as shown below.

	Front Desk Concierge	Desk Clerk
Average salary	$30,292	$29,096
Salary range	Between $22,000 And $40,000	Between $23,000 And $36,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	California
Best paying company	Gensler	Deborah's Place
Best paying industry	Media	Manufacturing

Differences between front desk concierge and desk clerk education

There are a few differences between a front desk concierge and a desk clerk in terms of educational background:

	Front Desk Concierge	Desk Clerk
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Front desk concierge vs desk clerk demographics

Here are the differences between front desk concierges' and desk clerks' demographics:

	Front Desk Concierge	Desk Clerk
Average age	37	37
Gender ratio	Male, 38.9% Female, 61.1%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.6% Unknown, 6.5% Hispanic or Latino, 16.5% Asian, 10.0% White, 55.1% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between front desk concierge and desk clerk duties and responsibilities

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

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Desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Assist with setting up meetings using PowerPoint presentations.
Book keeping, check ins, paperwork, PowerPoint, enter information into database.
Communicate with previous shift, organize shift and review reservations and update contingency
Position require guest reservations to be coordinate with housekeeping and maintenance needs.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

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Front desk concierge vs desk clerk skills

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

Common desk clerk skills

Reservations, 22%
Front Desk, 14%
Customer Service, 12%
Room Availability, 11%
Direct Calls, 6%
Telephone Calls, 5%

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Updated January 8, 2025

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