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Front desk concierge vs night auditor

The differences between front desk concierges and night auditors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor has an average salary of $31,498, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a night auditor are reservations, check-in, and guest service.

Front desk concierge vs night auditor overview

Front Desk ConciergeNight Auditor
Yearly salary$30,292$31,498
Hourly rate$14.56$15.14
Growth rate--
Number of jobs65,07129,341
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 37%
Average age3737
Years of experience--

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

What does a night auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

Front desk concierge vs night auditor salary

Front desk concierges and night auditors have different pay scales, as shown below.

Front Desk ConciergeNight Auditor
Average salary$30,292$31,498
Salary rangeBetween $22,000 And $40,000Between $25,000 And $38,000
Highest paying CitySeattle, WASeattle, WA
Highest paying stateWashingtonWashington
Best paying companyGenslerEndicott College
Best paying industryMediaReal Estate

Differences between front desk concierge and night auditor education

There are a few differences between a front desk concierge and a night auditor in terms of educational background:

Front Desk ConciergeNight Auditor
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common college--

Front desk concierge vs night auditor demographics

Here are the differences between front desk concierges' and night auditors' demographics:

Front Desk ConciergeNight Auditor
Average age3737
Gender ratioMale, 38.9% Female, 61.1%Male, 45.5% Female, 54.5%
Race ratioBlack or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%Black or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%
LGBT Percentage13%13%

Differences between front desk concierge and night auditor duties and responsibilities

Front desk concierge example responsibilities.

  • Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
  • Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
  • Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
  • Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
  • Obtain accurate information from patients upon registration
  • Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.
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Night auditor example responsibilities.

  • Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
  • Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
  • Validate the VIP hospitality folio.
  • Organize the booking for guests as to not over book rooms.
  • Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
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Front desk concierge vs night auditor skills

Common front desk concierge skills
  • Reservations, 21%
  • PET, 12%
  • Customer Service, 8%
  • Patients, 8%
  • Strong Customer Service, 7%
  • Front Desk Operations, 6%
Common night auditor skills
  • Reservations, 18%
  • Check-In, 11%
  • Guest Service, 9%
  • Customer Service, 7%
  • Guest Satisfaction, 6%
  • Cash Handling, 4%

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