Front desk concierge vs service desk analyst

The differences between front desk concierges and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Front desk concierge vs service desk analyst overview

	Front Desk Concierge	Service Desk Analyst
Yearly salary	$30,292	$45,397
Hourly rate	$14.56	$21.83
Growth rate	-	-
Number of jobs	65,071	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Front desk concierge vs service desk analyst salary

Front desk concierges and service desk analysts have different pay scales, as shown below.

	Front Desk Concierge	Service Desk Analyst
Average salary	$30,292	$45,397
Salary range	Between $22,000 And $40,000	Between $30,000 And $67,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Gensler	The Citadel
Best paying industry	Media	Technology

Differences between front desk concierge and service desk analyst education

There are a few differences between a front desk concierge and a service desk analyst in terms of educational background:

	Front Desk Concierge	Service Desk Analyst
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Front desk concierge vs service desk analyst demographics

Here are the differences between front desk concierges' and service desk analysts' demographics:

	Front Desk Concierge	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 38.9% Female, 61.1%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between front desk concierge and service desk analyst duties and responsibilities

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Front desk concierge vs service desk analyst skills

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Office and Administrative Industry
Front Desk Concierge
Front Desk Concierge vs Service Desk Analyst

Updated January 8, 2025

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