How to hire a front desk concierge

How to hire a front desk concierge, step by step

Here's a step-by-step front desk concierge hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front desk concierge job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front desk concierge
• Step 8: Go through the hiring process checklist

What does a front desk concierge do?

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1. Identify your hiring needs

   First, determine the employments status of the front desk concierge you need to hire. Certain front desk concierge roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect front desk concierge also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of front desk concierges and their corresponding salaries.

   Type of Front Desk Concierge	Description	Hourly rate
   Front Desk Concierge	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$10-19
   Guest Services Agent	Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information... Show more	$11-17
   Night Auditor	A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • PET
   • Customer Service
   • Patients
   • Strong Customer Service
   • Front Desk Operations
   • Property Management
   • Cleanliness
   • Safety Procedures
   • Guest Service
   • Emergency Situations
   • Senior Care
   • Incident Reports
   • Spa Services

   Check all skills

   Responsibilities:

   • Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
   • Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
   • Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
   • Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
   • Obtain accurate information from patients upon registration
   • Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

   More front desk concierge duties

3. Make a budget

   Including a salary range in the front desk concierge job description is a good way to get more applicants. A front desk concierge salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a front desk concierge in Louisiana may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level front desk concierge. Additionally, a front desk concierge with lots of experience in the field may command a higher salary as a result.

   Average front desk concierge salary

   $14.56hourly

   $30,292 yearly

   ---

   Entry-level front desk concierge salary

   $22,000 yearly salary

   Updated December 23, 2025

   Average front desk concierge salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$41,092	$20
   2	California	$40,037	$19
   3	New York	$36,245	$17
   4	Massachusetts	$34,874	$17
   5	Minnesota	$34,177	$16
   6	Colorado	$33,530	$16
   7	Oregon	$30,577	$15
   8	Utah	$30,557	$15
   9	New Mexico	$30,385	$15
   10	Illinois	$29,190	$14
   11	Michigan	$29,049	$14
   12	New Jersey	$28,271	$14
   13	Florida	$27,578	$13
   14	Ohio	$25,993	$13
   15	Texas	$25,676	$12
   16	Virginia	$25,587	$12
   17	Georgia	$23,042	$11

   Average front desk concierge salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Gensler	$67,235	$32.32
   2	Waters	$41,888	$20.14
   3	Realogy	$39,750	$19.11
   4	Four Seasons Hotels and Resorts	$39,427	$18.96	25
   5	Marriott International	$36,110	$17.36	393
   6	Welk Resorts	$35,505	$17.07
   7	Auberge Resorts Collection	$35,428	$17.03	18
   8	GFI Capital Resources Group	$34,172	$16.43
   9	Concord Hospitality	$33,725	$16.21	54
   10	C&A	$33,624	$16.17
   11	Amicus Therapeutics	$33,248	$15.98
   12	University of Colorado Denver	$33,076	$15.90
   13	My Community Dental Centers	$33,005	$15.87
   14	Hof's Hut Restaurant & Bakery	$32,909	$15.82	23
   15	Sunrise Senior Living Management Inc	$32,879	$15.81	79
   16	Highgate Hotels	$32,868	$15.80	112
   17	Zingerman's	$32,843	$15.79	1
   18	Erickson Senior Living	$32,712	$15.73	5
   19	Advanced Dermatology Associates	$32,619	$15.68	1
   20	TAPS Fish House & Brewery	$32,559	$15.65

4. Writing a front desk concierge job description

   A good front desk concierge job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a front desk concierge job description:

   Front desk concierge job description example

   Job DescriptionIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We are not your typical company!! We wear flip flops. We sing on the job. We give high fives freely. We love our employees and reward them for their hard work.
   
   We are currently hiring energetic Member Service Representatives that have a passion for kids and the water. We are seeking part-time employees that have the flexibility for mornings, nights, and Saturday and Sunday is a must. We offer paid training and flexible shifts. Even better? Advancement opportunities exist for the right candidate.
   
   No prior swim experience is necessary, but a willingness to learn and have fun is a must! Please apply online.
   Duties and Responsibilities: (Other duties and responsibilities may be assigned) Provide a Golden Experience and WOW customer service with a smile. Customer service to include (not limited to): answer telephones, respond to inquiries, take messages, and process merchandise transactions. Process student registrations using effective sales/customer service techniques. May be required to perform inside sales functions including: contacting sales leads and processing sales and marketing materials. Resolve customer concerns/complaints using a professional approach. Maintain facility cleanliness. Qualifications / Experience: Previous customer service and/or sales experience required. High School diploma or GED. Some college preferred. Strong written communication skills. Strong oral communication skills both in person and by telephone. Familiarity with a consistent changing work environment. Intermediate computer skills and proficiency in Microsoft Office programs. Must have/obtain AED/CPR/First Aid certifications as a condition of employment within 90 days of hire (Internal training available). Candidate Profile: Outgoing and Energetic personality. Dependable, punctual, detail-oriented, and well organized. ‪Ability to multi-task. Focused on SAFETY. ‪Flexible and able to adapt to company growth and evolving responsibilities. Must be comfortable working with and around young children. Must pass complete background check. Must have availability on nights and weekends Benefits:
   
   Flexible hours Set Schedule Competitive pay Valuable work experience *******At Goldfish we pay it forward. After 90 days of employment our instructors can gift 2 months of free swim lesson to a family member or friend.******
   
   Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
   
   NOTE: The information within this posting is not all-inclusive and may be subject to change.
   EEO/Des Moines Swim School LLC is an Equal Opportunity Employer. Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

   Copy this example

   

5. Post your job

   There are a few common ways to find front desk concierges for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your front desk concierge job on Zippia to find and recruit front desk concierge candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting front desk concierges requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front desk concierge

   Once you've selected the best front desk concierge candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new front desk concierge. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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