Front desk concierge resume examples from 2025
Land interviews using Zippia's AI-powered resume builder.
All resume examples
How to write a front desk concierge resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in front desk concierge-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the front desk concierge position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a front desk concierge resume:
- Reservations
- PET
- Customer Service
- Patients
- Strong Customer Service
- Front Desk Operations
- Property Management
- Cleanliness
- Safety Procedures
- Guest Service
- Emergency Situations
- Senior Care
- Incident Reports
- Spa Services
- Computer System
- Greeting Guests
- Guest Satisfaction
- Groceries
- Telephone Calls
- Concierge Services
- Guest Reservations
- Hotel Services
- Guest Rooms
- Hotel Guests
- Restaurant Reservations
- Local Attractions
- Room Reservations
- Surveillance Cameras
- Security Cameras
- Direct Calls
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the front desk concierge position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write front desk concierge experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are great bullet points from front desk concierge resumes:
Work history example #1
Front Desk Concierge
Hilton Worldwide Holdings
- Operated and coordinated incoming/outgoing communications, providing answers to guest questions and inquiries.
- Responded to and effectively resolved complex or escalated complaints, field communication and provided world class support.
- Facilitated VIP treatment for frequent guests with information supplied to department management.
- Maintained close communication and relationship with other departments and property management team to ensure seamless service for guests.
- Determined, forecasted and set quotes for internet and connectivity services for clients in the hotel.
Work history example #2
Front Desk Concierge
Holiday Inn Express
- Developed & maintained positive guest relations through adaptive communication, attentive service, & empathetic conflict resolution.
- Guaranteed positive guests experiences and resolved complaints.
- Approved the daily billing of VIP accounts.
- Provided excellent customer service Operated internal software for guest check-in and check-out.
- Maintained and established positive and uplifting lasting relationships with loyal guest.
Work history example #3
Catering Coordinator
Red Lobster
- Helped build catering sales in a Panera Bread Corporate store.
- Assisted Director of Sales and Marketing in special projects such as department annual report, booked VIP reservations.
- Compiled a list of all arrivals and blocked all VIP rooms.
- Managed group food and beverage through banquet event orders (BEOs) and rooming accommodations through rooming lists.
- Detailed communication to all departments concerning client's requirements and preferences.
Work history example #4
Front Desk Representative
The Walt Disney Company
- Provided directions and information about the Disneyland Resort from memory in person and using PBX phone system.
- Utilized multiple applications to successfully welcome Guests and check-in accordingly
- Managed and coordinated special events for large groups VIP's resulting in seamless guest experience.
- Worked as a part of the curbside team to greet and check in VIPs and executive guests.
- Handled high level of guest interaction, including large groups, convention guests and VIPs.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from front desk concierge resumes:
High School Diploma
2016 - 2016
High School Diploma
2014 - 2014
Highlight your front desk concierge certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your front desk concierge resume:
- Travel and Tourism Professional (TTP)