Automatically apply for jobs with Zippia

Upload your resume to get started.

Front desk concierge skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical front desk concierge skills. We ranked the top skills for front desk concierges based on the percentage of resumes they appeared on. For example, 21.3% of front desk concierge resumes contained reservations as a skill. Continue reading to find out what skills a front desk concierge needs to be successful in the workplace.

15 front desk concierge skills for your resume and career

1. Reservations

Here's how front desk concierges use reservations:

Coordinated housekeeping schedules and third party reservations to balance room turnover and inventory to guarantee that reservations ran smoothly.
Reserved and coordinated reservations while using suggestive sales techniques to encourage upgrades that assisted in exceeding sales.

2. PET

Here's how front desk concierges use pet:

Assisted residents with doors,carts, package deliveries, pet care, and anything for which they requested assistance.
Completed requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc.).

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk concierges use customer service:

Developed excellent customer service and networking abilities to help the promotion of the spa including participation in Spa promotional events.
Maintain excellent customer service standards while communicating efficiently in a high energy, fast paced team environment.

4. Patients

Here's how front desk concierges use patients:

Obtained accurate information from patients upon registration
Open facility every morning including the Starbucks Bistro, assist patients and their families with their personal needs, schedule Dr.

5. Strong Customer Service

Here's how front desk concierges use strong customer service:

Develop strong customer service relationships.
Contributed to fostering a welcoming environment for clients and strong customer service.

6. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how front desk concierges use front desk operations:

Front desk operations and security procedures with alternating guards.
Managed front desk operations including Assure that all persons entering the building are authorized to do so.

Choose from 10+ customizable front desk concierge resume templates

Build a professional front desk concierge resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your front desk concierge resume.

7. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how front desk concierges use property management:

Created reports using a Property Management System to review customer data and billing
Improved property management functionality by submitting key change requests.

8. Cleanliness

Here's how front desk concierges use cleanliness:

Monitored the Bistro/Bar area for refreshments, music, cleanliness as well as general administrative duties.
Greeted guests at the Savannah College of Art and Design Yoga Studio and maintained studio cleanliness.

9. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how front desk concierges use safety procedures:

Handled crisis interventions, proceeding with caution and following safety procedures as required.
Follow safety procedures and maintain a safe work environment.

10. Guest Service

Here's how front desk concierges use guest service:

Recognized by Managers with numerous Guest Service Fanatic commendations for exemplary job performance.
Trained and observed new cast members to ensure that they were providing exceptional guest service that aligned with Disney standards.

11. Emergency Situations

Here's how front desk concierges use emergency situations:

Create and implement new policies regarding how to respond to emergency situations to provide safe outcomes to all possible events.
Train and handle emergency situations in a calm and efficient manner, responsible for everyone's safety.

12. Senior Care

Here's how front desk concierges use senior care:

Managed a Senior Care department.
Led five member caregiver team and coordinated resident treatment for a large and multi-faceted senior care facility.

13. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how front desk concierges use incident reports:

Prepare a daily security report and incident reports as necessary.
Complete daily incident reports, attend gatehouse, and confirm residents and visitors showing proper valid identification being used.

14. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how front desk concierges use spa services:

Improved relationship between golf course/spa and hotel by implementing customer feedback system and providing information on spa services and promotions.
Scheduled appointments for spa services.

15. Computer System

Here's how front desk concierges use computer system:

Processed cash transactions using computer system.
Learned and implemented the functions of Fosse computer system essential to all guest-related work.

5 Front Desk Concierge resume examples

Build a professional front desk concierge resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your front desk concierge resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Front Desk Concierges find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of front desk concierge skills to add to your resume

The most important skills for a front desk concierge resume and required skills for a front desk concierge to have include:

Reservations
PET
Customer Service
Patients
Strong Customer Service
Front Desk Operations
Property Management
Cleanliness
Safety Procedures
Guest Service
Emergency Situations
Senior Care
Incident Reports
Spa Services
Computer System
Greeting Guests

Guest Satisfaction
Groceries
Telephone Calls
Concierge Services
Guest Reservations
Hotel Services
Guest Rooms
Hotel Guests
Restaurant Reservations
Local Attractions
Room Reservations
Surveillance Cameras
Security Cameras
Direct Calls
CCTV
Guest Accounts

Room Service
VIP
Guest Complaints
Guest Relations
Room Availability
Travel Arrangements
Scheduling Appointments
Customer Complaints
Maintenance Request
Dinner Reservations
Excellent Guest
Spa Treatments
Guest Registration
Administrative Tasks
Room Assignments
Multi-Line Phone System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs