What does a front desk concierge do?
As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.
Front desk concierge responsibilities
Here are examples of responsibilities from real front desk concierge resumes:
- Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
- Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
- Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
- Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
- Obtain accurate information from patients upon registration
- Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.
- Coordinate housekeeping schedules and third party reservations to balance room turnover and inventory to guarantee that reservations run smoothly.
- Sell lift tickets and other services to members using POS system.
- Check in residents & charge any applicable fees for usage and/or programming through the POS system.
- Assist customers with setting up classes through MINDBODY.
Front desk concierge skills and personality traits
We calculated that 21% of Front Desk Concierges are proficient in Reservations, PET, and Customer Service. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.
We break down the percentage of Front Desk Concierges that have these skills listed on their resume here:
- Reservations, 21%
Coordinated housekeeping schedules and third party reservations to balance room turnover and inventory to guarantee that reservations ran smoothly.
- PET, 12%
Assisted residents with doors,carts, package deliveries, pet care, and anything for which they requested assistance.
- Customer Service, 8%
Developed excellent customer service and networking abilities to help the promotion of the spa including participation in Spa promotional events.
- Patients, 8%
Obtained accurate information from patients upon registration
- Strong Customer Service, 7%
Develop strong customer service relationships.
- Front Desk Operations, 6%
Front desk operations and security procedures with alternating guards.
Most front desk concierges use their skills in "reservations," "pet," and "customer service" to do their jobs. You can find more detail on essential front desk concierge responsibilities here:
Communication skills. One of the key soft skills for a front desk concierge to have is communication skills. You can see how this relates to what front desk concierges do because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, a front desk concierge resume shows how front desk concierges use communication skills: "serve as an ambassador between compass concierge services and the leasing office to provide an open line of communication. "
Integrity. Another essential skill to perform front desk concierge duties is integrity. Front desk concierges responsibilities require that "information clerks, particularly human resources assistants, have access to confidential information." Front desk concierges also use integrity in their role according to a real resume snippet: "managed all reservations requests to ensure a high adr, rate integrity and prevent rate parody. "
Interpersonal skills. front desk concierges are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to front desk concierge responsibilities, because "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." A front desk concierge resume example shows how interpersonal skills is used in the workplace: "demonstrate excellent interpersonal skills in resolving client issues, and timely implemented all company policies and procedures. "
Organizational skills. front desk concierge responsibilities often require "organizational skills." The duties that rely on this skill are shown by the fact that "information clerks must be able to retrieve files and other important information quickly and efficiently." This resume example shows what front desk concierges do with organizational skills on a typical day: "possessed excellent organizational skills and provided follow-up and follow through on all tasks and assignments and writing detailed incident reports. "
The three companies that hire the most front desk concierges are:
- Balfour Senior Living37 front desk concierges jobs
- Marriott International33 front desk concierges jobs
- Firstservice Residential California, Inc.19 front desk concierges jobs
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Compare different front desk concierges
Front desk concierge vs. Guest services agent
Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.
There are some key differences in the responsibilities of each position. For example, front desk concierge responsibilities require skills like "pet," "patients," "strong customer service," and "property management." Meanwhile a typical guest services agent has skills in areas such as "cash handling," "exceptional guest," "phone calls," and "relay messages." This difference in skills reveals the differences in what each career does.
Guest services agents tend to make the most money working in the hospitality industry, where they earn an average salary of $28,914. In contrast, front desk concierges make the biggest average salary, $33,128, in the media industry.The education levels that guest services agents earn slightly differ from front desk concierges. In particular, guest services agents are 0.2% less likely to graduate with a Master's Degree than a front desk concierge. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Front desk concierge vs. Night auditor
A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.
Each career also uses different skills, according to real front desk concierge resumes. While front desk concierge responsibilities can utilize skills like "pet," "patients," "strong customer service," and "property management," night auditors use skills like "check-in," "cash handling," "keep management," and "check guests."
Night auditors earn a higher average salary than front desk concierges. But night auditors earn the highest pay in the real estate industry, with an average salary of $31,410. Additionally, front desk concierges earn the highest salaries in the media with average pay of $33,128 annually.In general, night auditors achieve similar levels of education than front desk concierges. They're 0.4% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Front desk concierge vs. Guest relations representative
Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a front desk concierge is likely to be skilled in "pet," "strong customer service," "front desk operations," and "property management," while a typical guest relations representative is skilled in "front desk," "conflict resolution," "ticket sales," and "service recovery."
Most guest relations representatives achieve a similar degree level compared to front desk concierges. For example, they're 0.9% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Front desk concierge vs. Desk assistant
A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.
Types of front desk concierge
Updated January 8, 2025
