Post job

Front desk coordinator jobs in District of Columbia - 161 jobs

  • Front Desk Receptionist

    Redstream Technology

    Front desk coordinator job in Washington, DC

    (Washington DC) RedStream Technology is recruiting for an energetic, detail-oriented Front Desk Receptionist to provide on-site support for a prestigious global management consulting company. Our client's office services team performs a variety of activities that collectively contribute to the functionality and appearance of the office. The Front Desk Receptionist will play an integral customer service-focused role supporting office services, facilities, reception, event management. Responsibilities: You will perform a variety of on-site administrative and hands-on/physical duties, including but not limited to, managing of conference rooms, common areas, offices, desks and café/communal areas; and moving of furniture and equipment to support meetings, events, and daily office use. Manage room bookings, meeting and events requests, and set up rooms as needed. Provide reception coverage, including greeting/escorting guests, coordinating recruiting/interview days, room bookings, etc. Provide mailroom support, including processing/sorting mail, receiving and preparing packages for shipment. Qualifications 4-year degree preferred; hospitality background strongly encouraged 1-2 years general office experience preferred, ideally in a professional services environment Strong initiative and positive attitude (proactive, collaborative, service-minded, hands-on mindset) Ability to expand role beyond responsive support to proactive contributions and ownership for administrative tasks; ability to work independently Excellent judgment/decision-making skills; high tolerance for ambiguity Strong communication skills, both oral and written Excitement to cultivate strong relationships with colleagues, energized by working in a collaborative team environment Proficiency in MS Word, PowerPoint, Excel and Outlook preferred; ability to learn other applications Flexibility to work overtime occasionally, particularly for events
    $32k-42k yearly est. 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Coordinator Patient Services

    Medstar Research Institute

    Front desk coordinator job in Washington, DC

    About the Job The individual in this position provides assistance in coordinating all the functions and activities related to patient access in the department including but not limited to front end customer service accurate patient registration in the approved organization electronic scheduling and billing systems on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position ensures all scheduling registration and payment collection activities are staffed appropriately each day and supervises scheduling and front desk staff in conjunction with the Process Supervisor. Performs all master scheduling functions including development and maintenance of master schedules and daily scheduling edits. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy policies procedures and standards. Primary Duties and Responsibilities Registration Process - Coordinates the patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment.Assists with coordinating personnel activities including interviews orientation and training scheduling work sampling quality assurance and performance management. Registers patients using the approved organization electronic scheduling and billing system patient scheduler system.Follows guidelines to avoid duplicate medical record assignment. Obtains and/or verifies complete demographic and insurance information from patient. Accurately enters complete demographics insurance information and Financial Status Classification (FSC) / Hospital Patient Accounting Plan Code assignment.Scheduling Process - Coordinates the patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements.Performs or insures the performance of daily scheduling edits as necessitated by provider schedule changes. Works closely with the Patient Services Supervisor and/or Department Administrator to ensure that the appointment scheduling office is appropriately staffed at all times. Schedules patient appointments using the approved organization electronic scheduling and billing system entering all required data elements as dictated by the Georgetown Physicians Group (GPG) GUH and departmental policies and procedures. Identifies patient's insurance ascertains GPG and GUH contract participation status (Par vs. Non-Par) and communicates contract participation status to patient.Coordinates the scheduling of surgical cases procedures and admissions for the department including staff adherence with GUH procedures and appropriate communication of GUH facilities policies and instructions to patients and families. Coordinates the maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care. Performs or insures the performance of all master scheduling functions including development and maintenance of master schedules.Determines referral requirements creates a Referral in the approved organization electronic scheduling and billing systems and links to appointment or updates Appointment Data Form (ADF) with Authorization / Pre-Certification number as appropriate. Answers incoming calls for practice and provides information regarding services referrals etc.Using standard forms or Electronic Health Record (EHR) system records messages from patients referring physicians pharmacies and other clinical areas. Communicates with physicians and nurses. Throughout the business day ensures Automatic Call Distribution (ACD) system is functioning appropriately and reports any malfunctions immediately.Patient Arrival / Check-in & Check-out Processes - Coordinates the patient check-in and check-out process for department including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely statusing of all appointments collection and review of all encounter forms daily deposit of TOS payments and preparation of charge batches.Coordinates the daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Patient Services Supervisor and/or Department Administrator on daily activity and process improvement initiatives.Recommends and implements corrective actions as appropriate. Checks patients in completing all required steps including validating patient identity scanning required documents resolving all outstanding alerts collecting TOS payments and statusing appointments. Reconciles all monies collected batches payments and delivers to designated department resource for creation of bank deposit. Prepares encounter form batches for submission to Physicians Unified Billing Service (PUBS).Referrals Pre-certification and Authorization Process - Coordinates the referral pre-certification and authorization process for department including staff adherence to all GPG GUH and Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment. Determines in conjunction with the Process Supervisor and provider if an appointment can be rescheduled if there is a missing referral pre-certification or authorization. Coordinates communications with insurance companies patients and providers regarding eligibility verification benefits and deductible status and authorizations for office-based and Hospital services procedures and admissions.Ensures coordination with the Patient Financial Clearance Unit (PFCU) in obtaining any missing information for patient appointments. Ensures that eligibility and applicable authorizations are obtained prior to services being rendered for any and all accounts not previously verified through the PFCU.Coordinates documentation of referrals and authorizations in the approved organization electronic scheduling and billing systems including staff adherence to correct use of all applicable data fields in the Open Referral Module and on the ADF.Participates in the training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines and compliance issues. Verifies eligibility and conformance to GPG GUH and departmental managed care requirements and contracts.Obtains insurance referrals and pre-authorizations as needed. Assists with pre-authorizations of hospital admissions procedures medications and medical equipment. Educates and informs patients and families regarding verification status and issues related to deductibles co-payments and balances. Responds to hospital staff and/or patient inquiries regarding referrals authorizations and scheduling in an efficient manner.Patient Health Records - Adhering to GPG GUH and departmental policies and procedures will access patient Medical Records / Electronic Health Records (MR/EHR) for work related activities only to complete proper patient documentation in the health record or to view needed information in the patient chart as necessitated by job role or function.Adheres to most current work flows or processes developed within GPG or department. Assists in the supervision of the Scheduler Front Desk Administrative Support and Department Pre-certification / Authorization staff utilization of MR / EHR ensuring protocols are followed. Monitors staff phone notes prescription requests and other EHR updates for timeliness and appropriateness.Patient Satisfaction - Works with Patient Services Supervisor / Department Administrator to resolve physician and/or patient concerns related to front desk registration and scheduling or authorization operations. Provides resolution for patient services concerns whenever possible. Communicates areas of concern to the Process Supervisor / Department Administrator. Responds to patient complaints and facilitates resolution of service breakdowns. Monitors patient satisfaction results reviews with staff and collaborates in process improvements.Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive. Minimal Qualifications Education * Associate's degree AA degree preferred Experience * 3-4 years Experience in a customer service environment required * Previous experience with an electronic health record system desired especially GE centricity EHR or Aria. required * Previous experience with computerized registration systems and supervisory experience preferred Knowledge Skills and Abilities * Excellent interpersonal communication and customer service skills and good telephone etiquette. * Knowledge of medical terminology. * Effective oral and written communication skills. * Ability to perform in a high pressure environment. * Ability to organize and prioritize work. * Ability to deal effectively and professionally with a variety of different individuals. This position has a hiring range of USD $23.65 - USD $42.03 /Hr. General Summary of Position The individual in this position provides assistance in coordinating all the functions and activities related to patient access in the department including but not limited to front end customer service accurate patient registration in the approved organization electronic scheduling and billing systems on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position ensures all scheduling registration and payment collection activities are staffed appropriately each day and supervises scheduling and front desk staff in conjunction with the Process Supervisor. Performs all master scheduling functions including development and maintenance of master schedules and daily scheduling edits. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy policies procedures and standards. Primary Duties and Responsibilities Registration Process - Coordinates the patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment.Assists with coordinating personnel activities including interviews orientation and training scheduling work sampling quality assurance and performance management. Registers patients using the approved organization electronic scheduling and billing system patient scheduler system.Follows guidelines to avoid duplicate medical record assignment. Obtains and/or verifies complete demographic and insurance information from patient. Accurately enters complete demographics insurance information and Financial Status Classification (FSC) / Hospital Patient Accounting Plan Code assignment.Scheduling Process - Coordinates the patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements.Performs or insures the performance of daily scheduling edits as necessitated by provider schedule changes. Works closely with the Patient Services Supervisor and/or Department Administrator to ensure that the appointment scheduling office is appropriately staffed at all times. Schedules patient appointments using the approved organization electronic scheduling and billing system entering all required data elements as dictated by the Georgetown Physicians Group (GPG) GUH and departmental policies and procedures. Identifies patient's insurance ascertains GPG and GUH contract participation status (Par vs. Non-Par) and communicates contract participation status to patient.Coordinates the scheduling of surgical cases procedures and admissions for the department including staff adherence with GUH procedures and appropriate communication of GUH facilities policies and instructions to patients and families. Coordinates the maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care. Performs or insures the performance of all master scheduling functions including development and maintenance of master schedules.Determines referral requirements creates a Referral in the approved organization electronic scheduling and billing systems and links to appointment or updates Appointment Data Form (ADF) with Authorization / Pre-Certification number as appropriate. Answers incoming calls for practice and provides information regarding services referrals etc.Using standard forms or Electronic Health Record (EHR) system records messages from patients referring physicians pharmacies and other clinical areas. Communicates with physicians and nurses. Throughout the business day ensures Automatic Call Distribution (ACD) system is functioning appropriately and reports any malfunctions immediately.Patient Arrival / Check-in & Check-out Processes - Coordinates the patient check-in and check-out process for department including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely statusing of all appointments collection and review of all encounter forms daily deposit of TOS payments and preparation of charge batches.Coordinates the daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Patient Services Supervisor and/or Department Administrator on daily activity and process improvement initiatives.Recommends and implements corrective actions as appropriate. Checks patients in completing all required steps including validating patient identity scanning required documents resolving all outstanding alerts collecting TOS payments and statusing appointments. Reconciles all monies collected batches payments and delivers to designated department resource for creation of bank deposit. Prepares encounter form batches for submission to Physicians Unified Billing Service (PUBS).Referrals Pre-certification and Authorization Process - Coordinates the referral pre-certification and authorization process for department including staff adherence to all GPG GUH and Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment. Determines in conjunction with the Process Supervisor and provider if an appointment can be rescheduled if there is a missing referral pre-certification or authorization. Coordinates communications with insurance companies patients and providers regarding eligibility verification benefits and deductible status and authorizations for office-based and Hospital services procedures and admissions.Ensures coordination with the Patient Financial Clearance Unit (PFCU) in obtaining any missing information for patient appointments. Ensures that eligibility and applicable authorizations are obtained prior to services being rendered for any and all accounts not previously verified through the PFCU.Coordinates documentation of referrals and authorizations in the approved organization electronic scheduling and billing systems including staff adherence to correct use of all applicable data fields in the Open Referral Module and on the ADF.Participates in the training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines and compliance issues. Verifies eligibility and conformance to GPG GUH and departmental managed care requirements and contracts.Obtains insurance referrals and pre-authorizations as needed. Assists with pre-authorizations of hospital admissions procedures medications and medical equipment. Educates and informs patients and families regarding verification status and issues related to deductibles co-payments and balances. Responds to hospital staff and/or patient inquiries regarding referrals authorizations and scheduling in an efficient manner.Patient Health Records - Adhering to GPG GUH and departmental policies and procedures will access patient Medical Records / Electronic Health Records (MR/EHR) for work related activities only to complete proper patient documentation in the health record or to view needed information in the patient chart as necessitated by job role or function.Adheres to most current work flows or processes developed within GPG or department. Assists in the supervision of the Scheduler Front Desk Administrative Support and Department Pre-certification / Authorization staff utilization of MR / EHR ensuring protocols are followed. Monitors staff phone notes prescription requests and other EHR updates for timeliness and appropriateness.Patient Satisfaction - Works with Patient Services Supervisor / Department Administrator to resolve physician and/or patient concerns related to front desk registration and scheduling or authorization operations. Provides resolution for patient services concerns whenever possible. Communicates areas of concern to the Process Supervisor / Department Administrator. Responds to patient complaints and facilitates resolution of service breakdowns. Monitors patient satisfaction results reviews with staff and collaborates in process improvements.Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive. Minimal Qualifications Education * Associate's degree AA degree preferred Experience * 3-4 years Experience in a customer service environment required * Previous experience with an electronic health record system desired especially GE centricity EHR or Aria. required * Previous experience with computerized registration systems and supervisory experience preferred Knowledge Skills and Abilities * Excellent interpersonal communication and customer service skills and good telephone etiquette. * Knowledge of medical terminology. * Effective oral and written communication skills. * Ability to perform in a high pressure environment. * Ability to organize and prioritize work. * Ability to deal effectively and professionally with a variety of different individuals.
    $23.7-42 hourly 50d ago
  • Coordinator Patient Services

    HH Medstar Health Inc.

    Front desk coordinator job in Washington, DC

    About the Job The individual in this position provides assistance in coordinating all the functions and activities related to patient access in the department including but not limited to front end customer service accurate patient registration in the approved organization electronic scheduling and billing systems on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position ensures all scheduling registration and payment collection activities are staffed appropriately each day and supervises scheduling and front desk staff in conjunction with the Process Supervisor. Performs all master scheduling functions including development and maintenance of master schedules and daily scheduling edits. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy policies procedures and standards. Primary Duties and Responsibilities Registration Process - Coordinates the patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment.Assists with coordinating personnel activities including interviews orientation and training scheduling work sampling quality assurance and performance management. Registers patients using the approved organization electronic scheduling and billing system patient scheduler system.Follows guidelines to avoid duplicate medical record assignment. Obtains and/or verifies complete demographic and insurance information from patient. Accurately enters complete demographics insurance information and Financial Status Classification (FSC) / Hospital Patient Accounting Plan Code assignment.Scheduling Process - Coordinates the patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements.Performs or insures the performance of daily scheduling edits as necessitated by provider schedule changes. Works closely with the Patient Services Supervisor and/or Department Administrator to ensure that the appointment scheduling office is appropriately staffed at all times. Schedules patient appointments using the approved organization electronic scheduling and billing system entering all required data elements as dictated by the Georgetown Physicians Group (GPG) GUH and departmental policies and procedures. Identifies patient's insurance ascertains GPG and GUH contract participation status (Par vs. Non-Par) and communicates contract participation status to patient.Coordinates the scheduling of surgical cases procedures and admissions for the department including staff adherence with GUH procedures and appropriate communication of GUH facilities policies and instructions to patients and families. Coordinates the maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care. Performs or insures the performance of all master scheduling functions including development and maintenance of master schedules.Determines referral requirements creates a Referral in the approved organization electronic scheduling and billing systems and links to appointment or updates Appointment Data Form (ADF) with Authorization / Pre-Certification number as appropriate. Answers incoming calls for practice and provides information regarding services referrals etc.Using standard forms or Electronic Health Record (EHR) system records messages from patients referring physicians pharmacies and other clinical areas. Communicates with physicians and nurses. Throughout the business day ensures Automatic Call Distribution (ACD) system is functioning appropriately and reports any malfunctions immediately.Patient Arrival / Check-in & Check-out Processes - Coordinates the patient check-in and check-out process for department including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely statusing of all appointments collection and review of all encounter forms daily deposit of TOS payments and preparation of charge batches.Coordinates the daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Patient Services Supervisor and/or Department Administrator on daily activity and process improvement initiatives.Recommends and implements corrective actions as appropriate. Checks patients in completing all required steps including validating patient identity scanning required documents resolving all outstanding alerts collecting TOS payments and statusing appointments. Reconciles all monies collected batches payments and delivers to designated department resource for creation of bank deposit. Prepares encounter form batches for submission to Physicians Unified Billing Service (PUBS).Referrals Pre-certification and Authorization Process - Coordinates the referral pre-certification and authorization process for department including staff adherence to all GPG GUH and Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment. Determines in conjunction with the Process Supervisor and provider if an appointment can be rescheduled if there is a missing referral pre-certification or authorization. Coordinates communications with insurance companies patients and providers regarding eligibility verification benefits and deductible status and authorizations for office-based and Hospital services procedures and admissions.Ensures coordination with the Patient Financial Clearance Unit (PFCU) in obtaining any missing information for patient appointments. Ensures that eligibility and applicable authorizations are obtained prior to services being rendered for any and all accounts not previously verified through the PFCU.Coordinates documentation of referrals and authorizations in the approved organization electronic scheduling and billing systems including staff adherence to correct use of all applicable data fields in the Open Referral Module and on the ADF.Participates in the training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines and compliance issues. Verifies eligibility and conformance to GPG GUH and departmental managed care requirements and contracts.Obtains insurance referrals and pre-authorizations as needed. Assists with pre-authorizations of hospital admissions procedures medications and medical equipment. Educates and informs patients and families regarding verification status and issues related to deductibles co-payments and balances. Responds to hospital staff and/or patient inquiries regarding referrals authorizations and scheduling in an efficient manner.Patient Health Records - Adhering to GPG GUH and departmental policies and procedures will access patient Medical Records / Electronic Health Records (MR/EHR) for work related activities only to complete proper patient documentation in the health record or to view needed information in the patient chart as necessitated by job role or function.Adheres to most current work flows or processes developed within GPG or department. Assists in the supervision of the Scheduler Front Desk Administrative Support and Department Pre-certification / Authorization staff utilization of MR / EHR ensuring protocols are followed. Monitors staff phone notes prescription requests and other EHR updates for timeliness and appropriateness.Patient Satisfaction - Works with Patient Services Supervisor / Department Administrator to resolve physician and/or patient concerns related to front desk registration and scheduling or authorization operations. Provides resolution for patient services concerns whenever possible. Communicates areas of concern to the Process Supervisor / Department Administrator. Responds to patient complaints and facilitates resolution of service breakdowns. Monitors patient satisfaction results reviews with staff and collaborates in process improvements.Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive. Minimal Qualifications Education * Associate's degree AA degree preferred Experience * 3-4 years Experience in a customer service environment required * Previous experience with an electronic health record system desired especially GE centricity EHR or Aria. required * Previous experience with computerized registration systems and supervisory experience preferred Knowledge Skills and Abilities * Excellent interpersonal communication and customer service skills and good telephone etiquette. * Knowledge of medical terminology. * Effective oral and written communication skills. * Ability to perform in a high pressure environment. * Ability to organize and prioritize work. * Ability to deal effectively and professionally with a variety of different individuals. This position has a hiring range of USD $23.65 - USD $42.03 /Hr.
    $23.7-42 hourly 50d ago
  • Scheduling Specialist / Scheduling clerk job - Washington DC

    Furniture Assembly Experts

    Front desk coordinator job in Washington, DC

    Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.
    $46k-78k yearly est. 22h ago
  • Medical Office Specialist

    Neurology Center P A

    Front desk coordinator job in Washington, DC

    PRIMARY FUNCTION: Provide various administrative duties to assist the physicians and patients within the office. PRIMARY RESPONSIBILITIES: 1. Answers telephones, screens calls for physicians, relays information and takes messages. 2. Prepares appointment schedules and fee slips, and confirms appointments. 3. Makes appointments and oversees doctor's computer schedule. 4. Prepares charts for next day's appointments. 5. Completes pre-authorizations in a timely manner. 6. Authorizes prescription refills according to practice guidelines and documents the patient's chart accordingly. 7. Retrieves medical records related to correspondence, telephone calls and appointments. 8. File correspondence and a variety of related materials. 9. Assists in maintenance of supplies, examination rooms, waiting areas and work station. 10. Greets, directs and provides information for patients. 11. Assists physicians as requested. 12. Compliant with HIPAA, NCPA's Compliance Plan and Code of Conduct policies 13. Attend required courses as determined by Manager and attend required HIPAA and compliance seminars. Requirements ENTRY-LEVEL QUALIFICATION: 1. High school diploma 2. Two years of experience in a physician's office. 3. Light typing experience, excellent spelling and medical terminology 4. Excellent computer skills SKILLS: 1. Skill in using computer programs and applications. 2. Skill in customer service by creating a pleasant office atmosphere. 3. Skill in using proper telephone etiquette. ABILITIES: 1. Ability to communicate clearly in person and on the phone and establish/maintain working relationships with patients, physicians, and staff. 2. Ability to multi-task. 3. Ability to read, understand, follow oral and written instruction. ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office environment. Work may be repetitious at times.
    $32k-41k yearly est. 60d+ ago
  • A001 - Front Desk Receptionist

    Collaboredge Inc.

    Front desk coordinator job in Washington, DC

    Job DescriptionShort Description: A001 - Front Desk Receptionist **Fully onsite. Monday - Friday 8 AM - 4:30 PM** Complete Description: The Administrative Assistant will provide essential support to the executive team and ensure the efficient operations of the office. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks to facilitate smooth business operations. Duties a. Schedule and coordinate appointments, meetings, and events for executives and team members. Handle conflicts and reschedule as necessary. b. Serve as the primary point of contact for internal and external communications. c. Maintain an organized and efficient office environment. Manage office supplies, equipment, and ensure that common areas are tidy and functional. d. Prepare, file, and retrieve corporate documents, records, and reports. Handle confidential information with discretion e. Provide administrative support to management, including preparing reports, presentations, and spreadsheets. Assist with special projects and company events as needed. f. Greet visitors and clients, handle inquiries, and ensure a professional and welcoming office atmosphere. g. Other duties as assigned Education High School Diploma Qualifications 1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 2. Strong organizational and multitasking abilities. 3. Excellent written and verbal communication skills. 4. Attention to detail. 5. Ability to handle sensitive information with confidentiality. Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills | Required/Desired | No. of Years | How many years of experience candidate has? Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) | Required | | Strong organizational and multitasking abilities | Required | | Excellent written and verbal communication skills. | Required | | Ability to handle sensitive information with confidentiality. | Required | | Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.
    $32k-42k yearly est. 3d ago
  • Front Desk Receptionist

    Go Intellects Inc.

    Front desk coordinator job in Washington, DC

    Title: Front Desk Receptionist Work Arrangement: Onsite Worksite Address: Washington, DC Interviews: Either Webcam or In Person Job Description: Short Description: Front Desk Receptionist **Fully onsite. Monday - Friday 8 AM - 4:30 PM** Complete Description: The Administrative Assistant will provide essential support to the executive team and ensure the efficient operations of the office. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks to facilitate smooth business operations. Duties a. Schedule and coordinate appointments, meetings, and events for executives and team members. Handle conflicts and reschedule as necessary. b. Serve as the primary point of contact for internal and external communications. c. Maintain an organized and efficient office environment. Manage office supplies, equipment, and ensure that common areas are tidy and functional. d. Prepare, file, and retrieve corporate documents, records, and reports. Handle confidential information with discretion e. Provide administrative support to management, including preparing reports, presentations, and spreadsheets. Assist with special projects and company events as needed. f. Greet visitors and clients, handle inquiries, and ensure a professional and welcoming office atmosphere. g. Other duties as assigned Education High School Diploma Qualifications 1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 2. Strong organizational and multitasking abilities. 3. Excellent written and verbal communication skills. 4. Attention to detail. 5. Ability to handle sensitive information with confidentiality
    $32k-42k yearly est. 3d ago
  • Front Desk Receptionist

    AHU Technologies Inc.

    Front desk coordinator job in Washington, DC

    Job DescriptionPosition: Front Desk Receptionist Work Schedule: Fully onsite, Monday Friday, 8:00 AM 4:30 PM The Front Desk Receptionist will provide essential administrative support to the executive team and help ensure smooth office operations. This includes managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks. Key Responsibilities: Schedule and coordinate appointments, meetings, and events for executives and team members, including resolving scheduling conflicts. Serve as the primary point of contact for internal and external communications. Maintain an organized and efficient office environment, including managing office supplies and equipment. Prepare, file, and retrieve corporate documents, records, and reports while handling confidential information with discretion. Support management with reports, presentations, and spreadsheets, and assist with special projects and company events. Greet visitors and clients, respond to inquiries, and ensure a professional and welcoming atmosphere Qualifications & Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational and multitasking abilities Excellent written and verbal communication skills Attention to detail Ability to handle sensitive information with confidentiality
    $32k-42k yearly est. 3d ago
  • Patient Service Coordinator (Full-Time)

    Some, Inc.

    Front desk coordinator job in Washington, DC

    Job Description SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience. The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification. This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage. Schedule: Monday - Friday, 7:30 am - 4:00 pm (40 hours per week) Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience Required License/Certification: CPR/First-Aid Expected Contributions: Greet clients and visitors, identify their needs, and provide information and initial direction Provide a positive customer service experience to all clients and visitors to SOME Check in all walk-in and appointment clients and complete the registration process Verify medical insurance and/or medical insurance eligibility prior to the provider visit Direct clients without medical insurance to the Referral Specialist before the provider visit Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance Scan registration and referral forms into EMR; update EMR as needed with client information Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned Knowledge/Skills/Abilities Required: Knowledge of electronic health records management Knowledge of medical terminology Good listening skills to identify client needs and direct accordingly Ability to remain calm in crises Ability to communicate with diverse audiences Mission-oriented Ability to work in a team environment Proficient with MS Office, including Word, Excel, and Outlook Reports to: Patient Services Manager Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site. Closing Date: Open Until Filled To Apply: Go to our career page at *********************************************** and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please. SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status. SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries. To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.
    $19.5-20.6 hourly 11d ago
  • Patient Service Coordinator (Part-Time)

    So Others Might Eat

    Front desk coordinator job in Washington, DC

    SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience. The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification. This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage. Schedule: Monday - Friday, 9:30 am - 1:30 pm (Part-Time; 20 hours per week) Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience Required License/Certification: CPR/First-Aid Expected Contributions: Greet clients and visitors, identify their needs, and provide information and initial direction Provide a positive customer service experience to all clients and visitors to SOME Check in all walk-in and appointment clients and complete the registration process Verify medical insurance and/or medical insurance eligibility prior to the provider visit Direct clients without medical insurance to the Referral Specialist before the provider visit Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance Scan registration and referral forms into EMR; update EMR as needed with client information Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned Knowledge/Skills/Abilities Required: Knowledge of electronic health records management Knowledge of medical terminology Good listening skills to identify client needs and direct accordingly Ability to remain calm in crises Ability to communicate with diverse audiences Mission-oriented Ability to work in a team environment Proficient with MS Office, including Word, Excel, and Outlook Reports to: Patient Services Manager Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site. Closing Date: Open Until Filled To Apply: Go to our career page at *********************************************** and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please. SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status. SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries. To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.
    $19.5-20.6 hourly 10d ago
  • Patient Service Coordinator (Full-Time)

    Some (So Others Might Eat

    Front desk coordinator job in Washington, DC

    SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience. The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification. This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage. Schedule: Monday - Friday, 7:30 am - 4:00 pm (40 hours per week) Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience Required License/Certification: CPR/First-Aid Expected Contributions: * Greet clients and visitors, identify their needs, and provide information and initial direction * Provide a positive customer service experience to all clients and visitors to SOME * Check in all walk-in and appointment clients and complete the registration process * Verify medical insurance and/or medical insurance eligibility prior to the provider visit * Direct clients without medical insurance to the Referral Specialist before the provider visit * Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance * Scan registration and referral forms into EMR; update EMR as needed with client information * Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned Knowledge/Skills/Abilities Required: * Knowledge of electronic health records management * Knowledge of medical terminology * Good listening skills to identify client needs and direct accordingly * Ability to remain calm in crises * Ability to communicate with diverse audiences * Mission-oriented * Ability to work in a team environment * Proficient with MS Office, including Word, Excel, and Outlook Reports to: Patient Services Manager Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site. Closing Date: Open Until Filled To Apply: Go to our career page at
    $19.5-20.6 hourly 13d ago
  • Patient Services Coordinator - Dietary (PRN | As Needed | Every Other Weekend)

    Cnhs 3.9company rating

    Front desk coordinator job in Washington, DC

    Patient Services Coordinator - Dietary (PRN | As Needed | Every Other Weekend) - (250001SW) Description The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays . Will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed. Qualifications Minimum EducationHigh School Diploma or GED (Required) A. A. Post High School certification or AA degree (Preferred) Minimum Work Experience3 years Related healthcare food service experience with knowledge of diets and infant formula (Required) Required Skills/KnowledgeBasic calculations (addition, subtraction, division, multiplication. Ability to lift/push weights up to 50 pounds. Ability to translate written instructions and numeric formula into special diet products and / or infant formula. Ability to comprehend verbal and written instructions with minimal explanation. Ability to perform basic information technology data entry and print functions. Ability to independently solve problem and communicate solution or action to team members. Able to perform duties independently with minimal supervision Functional AccountabilitiesAccountability and Job KnowledgeAble to perform the duties of all Patient Service department positions in accordance with the specification of each job description. Coordinate activities of patient meal system to ensure patients are fed and or receive the appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in call center; monitor information in MyDining system. Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock , nourishments and off schedule meals. Able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; show leadership and accountability working in any area of the patient services department. Maintain temperature, cost and portion control of all products. Perform safety checks in accordance with diet order and tray accuracy. CommunicationCommunicate pertinent department, employee, and food information to Supervisor/Manager or Director. First responder for patient issues. Operate the wireless communication system between the Patient Hospitality associates and the department. Communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance. Complete and document quality control indicators. Safety and SanitationComply with maintenance of safety and sanitation standards of the department, institution and regulatory agencies. ProfessionalismAdhere to all policies and procedures of the department and institution. Maintain a professional image by adhering to department uniform guidelines. Regularly adhere to department work schedules Organizational AccountabilitiesOrganizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job: DietaryOrganization: Patient ServicesPosition Status: R (Regular) - O - PRNShift: VariableWork Schedule: Every other weekend variable shifts Job Posting: Dec 16, 2025, 6:43:11 PMFull-Time Salary Range: 39062. 4 - 76502. 4
    $41k-47k yearly est. Auto-Apply 1d ago
  • Coordinator Patient Services

    HH Medstar Health Inc.

    Front desk coordinator job in Washington, DC

    About the Job Coordinates all the front-end functions and activities related to patient access in the ambulatory practice including but not limited to customer service patient registration on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments. The person in this position ensures all scheduling registration and payment collection activities are staffed appropriately each day and oversees scheduling and front desk staff in conjunction with the ambulatory practice leadership team. Performs all master scheduling functions including development and maintenance of master schedules and daily scheduling edits. Primary Duties and Responsibilities * Coordinates the patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment. * Assists with coordinating personnel activities including interviews orientation and training scheduling work sampling quality assurance and performance management. * Coordinates the patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements. May also coordinate scheduling surgical cases and procedures as appropriate. * Coordinates the maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care. Performs or ensures the performance of all master scheduling functions including development and maintenance of master schedules. Performs or ensures the performance of daily scheduling edits as necessitated by provider schedule changes. * Coordinates the patient check-in and check-out process for practice including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely status of all appointments collections and review of all encounter forms daily deposits of TOS payments and preparation of charge batches. * Coordinates the daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Ambulatory Practice Manager or designee on daily activity and process improvement initiatives. * In conjunction with the Ambulatory Practice Manager or designee ensures accurate review follow up and completion of custom reports including past pending missing charge charge lag and rejection reports. Recommends and implements corrective actions as appropriate. * Coordinates the referral pre-certification and authorization process for department including staff adherence to all Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment. Coordinates documentation of referrals and authorizations. Obtains insurance referrals and pre-authorizations as needed. Assists with pre-authorizations of hospital admissions procedures medications and medical equipment. * Participates in the training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and privacy guidelines and compliance issues. * Educates and informs patients and families regarding verification status and issues related to deductibles co-payments and balances. Responds to hospital staff and/or patient inquiries regarding referrals authorizations and scheduling in an efficient manner. * Monitors clinical facility needs and environment of care to ensure a clean safe environment for patients. Ensures work spaces are neat clean and free of debris at all times. Maintains competency in all electronic systems required for job functions. Reports computer malfunctions software issues and/or problems to the Help Desk or appropriate staff. * Maintains current knowledge of technical and business developments and communicates relevant information to the work group. Minimal Qualifications Education * Associate's degree required * Relevant MedStar Washington Hospital experience (minimum of three years) may be substituted for degree. Experience * 3-4 years of progressively more responsible job related experience required Licenses and Certifications * Successful completion of the IDX Master Scheduler training within 180 Days required This position has a hiring range of USD $49,192.00 - USD $87,422.00 /Yr.
    $49.2k-87.4k yearly 5d ago
  • Coordinator Patient Services

    Medstar Research Institute

    Front desk coordinator job in Washington, DC

    About the Job Coordinates all the front-end functions and activities related to patient access in the ambulatory practice including but not limited to customer service patient registration on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments. The person in this position ensures all scheduling registration and payment collection activities are staffed appropriately each day and oversees scheduling and front desk staff in conjunction with the ambulatory practice leadership team. Performs all master scheduling functions including development and maintenance of master schedules and daily scheduling edits. Primary Duties and Responsibilities * Coordinates the patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment. * Assists with coordinating personnel activities including interviews orientation and training scheduling work sampling quality assurance and performance management. * Coordinates the patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements. May also coordinate scheduling surgical cases and procedures as appropriate. * Coordinates the maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care. Performs or ensures the performance of all master scheduling functions including development and maintenance of master schedules. Performs or ensures the performance of daily scheduling edits as necessitated by provider schedule changes. * Coordinates the patient check-in and check-out process for practice including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely status of all appointments collections and review of all encounter forms daily deposits of TOS payments and preparation of charge batches. * Coordinates the daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Ambulatory Practice Manager or designee on daily activity and process improvement initiatives. * In conjunction with the Ambulatory Practice Manager or designee ensures accurate review follow up and completion of custom reports including past pending missing charge charge lag and rejection reports. Recommends and implements corrective actions as appropriate. * Coordinates the referral pre-certification and authorization process for department including staff adherence to all Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment. Coordinates documentation of referrals and authorizations. Obtains insurance referrals and pre-authorizations as needed. Assists with pre-authorizations of hospital admissions procedures medications and medical equipment. * Participates in the training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and privacy guidelines and compliance issues. * Educates and informs patients and families regarding verification status and issues related to deductibles co-payments and balances. Responds to hospital staff and/or patient inquiries regarding referrals authorizations and scheduling in an efficient manner. * Monitors clinical facility needs and environment of care to ensure a clean safe environment for patients. Ensures work spaces are neat clean and free of debris at all times. Maintains competency in all electronic systems required for job functions. Reports computer malfunctions software issues and/or problems to the Help Desk or appropriate staff. * Maintains current knowledge of technical and business developments and communicates relevant information to the work group. Minimal Qualifications Education * Associate's degree required * Relevant MedStar Washington Hospital experience (minimum of three years) may be substituted for degree. Experience * 3-4 years of progressively more responsible job related experience required Licenses and Certifications * Successful completion of the IDX Master Scheduler training within 180 Days required This position has a hiring range of USD $49,192.00 - USD $87,422.00 /Yr. General Summary of Position Coordinates all the front-end functions and activities related to patient access in the ambulatory practice including but not limited to customer service patient registration on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments. The person in this position ensures all scheduling registration and payment collection activities are staffed appropriately each day and oversees scheduling and front desk staff in conjunction with the ambulatory practice leadership team. Performs all master scheduling functions including development and maintenance of master schedules and daily scheduling edits. Primary Duties and Responsibilities * Coordinates the patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment. * Assists with coordinating personnel activities including interviews orientation and training scheduling work sampling quality assurance and performance management. * Coordinates the patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements. May also coordinate scheduling surgical cases and procedures as appropriate. * Coordinates the maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care. Performs or ensures the performance of all master scheduling functions including development and maintenance of master schedules. Performs or ensures the performance of daily scheduling edits as necessitated by provider schedule changes. * Coordinates the patient check-in and check-out process for practice including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely status of all appointments collections and review of all encounter forms daily deposits of TOS payments and preparation of charge batches. * Coordinates the daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Ambulatory Practice Manager or designee on daily activity and process improvement initiatives. * In conjunction with the Ambulatory Practice Manager or designee ensures accurate review follow up and completion of custom reports including past pending missing charge charge lag and rejection reports. Recommends and implements corrective actions as appropriate. * Coordinates the referral pre-certification and authorization process for department including staff adherence to all Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment. Coordinates documentation of referrals and authorizations. Obtains insurance referrals and pre-authorizations as needed. Assists with pre-authorizations of hospital admissions procedures medications and medical equipment. * Participates in the training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and privacy guidelines and compliance issues. * Educates and informs patients and families regarding verification status and issues related to deductibles co-payments and balances. Responds to hospital staff and/or patient inquiries regarding referrals authorizations and scheduling in an efficient manner. * Monitors clinical facility needs and environment of care to ensure a clean safe environment for patients. Ensures work spaces are neat clean and free of debris at all times. Maintains competency in all electronic systems required for job functions. Reports computer malfunctions software issues and/or problems to the Help Desk or appropriate staff. * Maintains current knowledge of technical and business developments and communicates relevant information to the work group. Minimal Qualifications Education * Associate's degree required * Relevant MedStar Washington Hospital experience (minimum of three years) may be substituted for degree. Experience * 3-4 years of progressively more responsible job related experience required Licenses and Certifications * Successful completion of the IDX Master Scheduler training within 180 Days required
    $49.2k-87.4k yearly 5d ago
  • Scheduling Specialist / Scheduling clerk job - Washington DC

    Furniture Assembly Experts

    Front desk coordinator job in Washington, DC

    Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.
    $46k-78k yearly est. 60d+ ago
  • Front Desk Receptionist

    AHU Technologies

    Front desk coordinator job in Washington, DC

    Front Desk Receptionist Work Schedule: Fully onsite, Monday - Friday, 8:00 AM - 4:30 PM The Front Desk Receptionist will provide essential administrative support to the executive team and help ensure smooth office operations. This includes managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks. Key Responsibilities: Schedule and coordinate appointments, meetings, and events for executives and team members, including resolving scheduling conflicts. Serve as the primary point of contact for internal and external communications. Maintain an organized and efficient office environment, including managing office supplies and equipment. Prepare, file, and retrieve corporate documents, records, and reports while handling confidential information with discretion. Support management with reports, presentations, and spreadsheets, and assist with special projects and company events. Greet visitors and clients, respond to inquiries, and ensure a professional and welcoming atmosphere Qualifications & Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational and multitasking abilities Excellent written and verbal communication skills Attention to detail Ability to handle sensitive information with confidentiality Compensation: $18.00 - $20.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
    $18-20 hourly Auto-Apply 3d ago
  • Patient Service Coordinator (Part-Time)

    Some (So Others Might Eat

    Front desk coordinator job in Washington, DC

    SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience. The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification. This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage. Schedule: Monday - Friday, 9:30 am - 1:30 pm (Part-Time; 20 hours per week) Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience Required License/Certification: CPR/First-Aid Expected Contributions: * Greet clients and visitors, identify their needs, and provide information and initial direction * Provide a positive customer service experience to all clients and visitors to SOME * Check in all walk-in and appointment clients and complete the registration process * Verify medical insurance and/or medical insurance eligibility prior to the provider visit * Direct clients without medical insurance to the Referral Specialist before the provider visit * Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance * Scan registration and referral forms into EMR; update EMR as needed with client information * Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned Knowledge/Skills/Abilities Required: * Knowledge of electronic health records management * Knowledge of medical terminology * Good listening skills to identify client needs and direct accordingly * Ability to remain calm in crises * Ability to communicate with diverse audiences * Mission-oriented * Ability to work in a team environment * Proficient with MS Office, including Word, Excel, and Outlook Reports to: Patient Services Manager Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site. Closing Date: Open Until Filled To Apply: Go to our career page at
    $19.5-20.6 hourly 11d ago
  • Patient Service Coordinator (Full-Time)

    So Others Might Eat

    Front desk coordinator job in Washington, DC

    SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience. The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification. This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage. Schedule: Monday - Friday, 7:30 am - 4:00 pm (40 hours per week) Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience Required License/Certification: CPR/First-Aid Expected Contributions: Greet clients and visitors, identify their needs, and provide information and initial direction Provide a positive customer service experience to all clients and visitors to SOME Check in all walk-in and appointment clients and complete the registration process Verify medical insurance and/or medical insurance eligibility prior to the provider visit Direct clients without medical insurance to the Referral Specialist before the provider visit Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance Scan registration and referral forms into EMR; update EMR as needed with client information Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned Knowledge/Skills/Abilities Required: Knowledge of electronic health records management Knowledge of medical terminology Good listening skills to identify client needs and direct accordingly Ability to remain calm in crises Ability to communicate with diverse audiences Mission-oriented Ability to work in a team environment Proficient with MS Office, including Word, Excel, and Outlook Reports to: Patient Services Manager Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site. Closing Date: Open Until Filled To Apply: Go to our career page at *********************************************** and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please. SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status. SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries. To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.
    $19.5-20.6 hourly 12d ago
  • Patient Service Coordinator (Part-Time)

    Some, Inc.

    Front desk coordinator job in Washington, DC

    Job Description SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience. The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification. This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage. Schedule: Monday - Friday, 9:30 am - 1:30 pm (Part-Time; 20 hours per week) Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience Required License/Certification: CPR/First-Aid Expected Contributions: Greet clients and visitors, identify their needs, and provide information and initial direction Provide a positive customer service experience to all clients and visitors to SOME Check in all walk-in and appointment clients and complete the registration process Verify medical insurance and/or medical insurance eligibility prior to the provider visit Direct clients without medical insurance to the Referral Specialist before the provider visit Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance Scan registration and referral forms into EMR; update EMR as needed with client information Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned Knowledge/Skills/Abilities Required: Knowledge of electronic health records management Knowledge of medical terminology Good listening skills to identify client needs and direct accordingly Ability to remain calm in crises Ability to communicate with diverse audiences Mission-oriented Ability to work in a team environment Proficient with MS Office, including Word, Excel, and Outlook Reports to: Patient Services Manager Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site. Closing Date: Open Until Filled To Apply: Go to our career page at *********************************************** and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please. SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status. SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries. To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.
    $19.5-20.6 hourly 11d ago
  • Patient Service Coordinator

    Medstar Research Institute

    Front desk coordinator job in Washington, DC

    About the Job Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.Participates in meetings and on committees as needed or assigned.Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.Participates in multi-disciplinary quality and service improvement teams. Minimal Qualifications Education * High School Diploma or GED required * One year of relevant education may be substituted for one year of required work experience. Experience * Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and * Working knowledge of IDX/GE centricity business preferred Licenses and Certifications * CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required * Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities * Excellent interpersonal communication and customer service skills and good telephone etiquette. * Requires knowledge of medical terminology and effective oral and written communication skills. * Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers. This position has a hiring range of USD $18.70 - USD $32.72 /Hr. General Summary of Position Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.Participates in meetings and on committees as needed or assigned.Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.Participates in multi-disciplinary quality and service improvement teams. Minimal Qualifications Education * High School Diploma or GED required * One year of relevant education may be substituted for one year of required work experience. Experience * Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and * Working knowledge of IDX/GE centricity business preferred Licenses and Certifications * CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required * Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities * Excellent interpersonal communication and customer service skills and good telephone etiquette. * Requires knowledge of medical terminology and effective oral and written communication skills. * Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
    $18.7-32.7 hourly 60d+ ago

Learn more about front desk coordinator jobs

Do you work as a front desk coordinator?

What are the top employers for front desk coordinator in DC?

Neurology Center P A

Top 2 Front Desk Coordinator companies in DC

  1. MyEyeDr

  2. Neurology Center P A

Job type you want
Full Time
Part Time
Internship
Temporary

Browse front desk coordinator jobs in district of columbia by city

All front desk coordinator jobs

Jobs in District of Columbia