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Become A Front Desk Coordinator

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Working As A Front Desk Coordinator

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $36,800

    Average Salary

What Does A Front Desk Coordinator Do

Front Desk Coordinators, also known as Front Desk Receptionists, assist customers, patients, and clients with registration needs, payments for services, and general information requests. They also make appointments, manage schedules, and direct customers to the proper locations.

How To Become A Front Desk Coordinator

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Front Desk Coordinator jobs

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Front Desk Coordinator Career Paths

Front Desk Coordinator
Home Health Aid Unit Secretary Office Manager
Administrative Manager
6 Yearsyrs
Patient Care Coordinator Office Administrator Administrative Coordinator
Administrative Supervisor
5 Yearsyrs
Home Health Aid Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Front Office Manager Office Manager Billing Specialist
Billing Office Manager
6 Yearsyrs
Billing Specialist
Billing Supervisor
6 Yearsyrs
Office Administrator Accounts Payable Clerk Billing Specialist
Business Office Manager
8 Yearsyrs
Office Manager Case Manager
Career Manager
6 Yearsyrs
Accounts Receivable Specialist Legal Assistant Assistant Office Manager
Executive Assistant/Office Manager
6 Yearsyrs
Front Office Coordinator Office Manager Billing Specialist
Medical Billing Manager
6 Yearsyrs
Accounts Payable Clerk Legal Assistant Medical Transcriptionist
Medical Office Manager
5 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Specialist Service Technician Service Supervisor
Patient Services Manager
8 Yearsyrs
Patient Service Representative Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Office Administrator Bookkeeper Billing Specialist
Practice Manager
9 Yearsyrs
Front Office Supervisor Front Office Manager
Revenue Manager
8 Yearsyrs
Specialist Service Specialist
Senior Service Specialist
5 Yearsyrs
Patient Service Representative Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
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Front Desk Coordinator Demographics

Gender

  • Female

    87.9%
  • Male

    10.2%
  • Unknown

    1.9%

Ethnicity

  • White

    74.5%
  • Hispanic or Latino

    17.1%
  • Asian

    6.4%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    73.8%
  • French

    4.2%
  • Chinese

    2.1%
  • German

    2.0%
  • Portuguese

    1.9%
  • Italian

    1.8%
  • Mandarin

    1.7%
  • Vietnamese

    1.5%
  • Tagalog

    1.4%
  • Russian

    1.3%
  • Arabic

    1.2%
  • Hindi

    1.0%
  • Cantonese

    0.9%
  • Korean

    0.8%
  • Polish

    0.8%
  • Armenian

    0.7%
  • Thai

    0.7%
  • Carrier

    0.6%
  • Japanese

    0.6%
  • Swedish

    0.5%
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Front Desk Coordinator

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Front Desk Coordinator Education

Front Desk Coordinator

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Real Front Desk Coordinator Salaries

Job Title Company Location Start Date Salary
Manager, Front Office Support ANZ Banking Group Limited New York, NY Jan 07, 2016 $110,500
Manager, Front Office Soho House Beach House, LLC Miami Beach, FL Oct 01, 2011 $90,000
Front Office Director Columbia Sussex Management LLC Carefree, AZ Jul 27, 2015 $72,100
Front Office Director Vista JFK, LLC NY Sep 28, 2012 $67,392
Manager, Front Office Dc Cap Hotelier, LLC Washington, DC Sep 29, 2013 $56,500
Assistant Manager, Front Office The Lowell Hotel New York, NY Aug 26, 2016 $53,000
Assistant Manager, Front Office The Lowell Hotel New York, NY Sep 09, 2016 $53,000
Assistant Manager, Front Office Department Plaza Athenee Hotel Company Limited New York, NY Jul 26, 2010 $50,000
Front Office Director Stamford Plaza, LP Stamford, CT Sep 07, 2009 $50,000
Front Office Director Stamford Plaza Hotel and Conference Center LP Stamford, CT Sep 11, 2009 $50,000
Assistant Manager, Front Office Department Lowell Hotel Associates LP New York, NY Sep 09, 2015 $49,000
Assistant Manager, Front Office Department Lowell Hotel Associates LP New York, NY Oct 01, 2011 $46,164
Assistant Manager, Front Office Department Plaza Athenee Hotel Company Limited New York, NY Dec 01, 2011 $46,010
Medical Office Specialist Prime Health & Wellness Center, LLC Highland Park, NJ Jan 10, 2015 $42,619
Assistant Manager, Front Office Dc Cap Hotelier, LLC Washington, DC Sep 29, 2010 $42,000
Assistant Manager, Front Office Dc Cap Hotelier, LLC Washington, DC Oct 01, 2010 $41,496
Front Desk Coordinator The Plastic Surgery Group of Central Illinois, Ltd Las Vegas, NV Jan 04, 2016 $33,392
Special Events and Front Desk Coordinator Virginia Beach Field House, LLC Virginia Beach, VA Mar 29, 2016 $31,200

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Top Skills for A Front Desk Coordinator

ElectronicMedicalRecordsFrontOfficeCustomerServiceFrontDeskReferralsPhoneCallsInsuranceVerificationInsuranceFormsPatientInformationInsuranceCompaniesOfficeSuppliesMulti-LinePhoneSystemNewPatientChartsCheck-InSchedulingPatientAppointmentsPatientRecordsGreetingPatientsVitalSignsPatientCarePatientDemographics

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Top Front Desk Coordinator Skills

  1. Electronic Medical Records
  2. Front Office
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Use the Electronic Medical Records system to enter notes daily for patients and their ability to perform daily activities.
  • Coached and trained the front office staff on the Thompson Hotel's Manifesto and Brand.
  • Developed excellent communication and customer service skills.
  • Assist with front desk, concierge, and valet duties when needed.
  • Answered nurse phone calls, made referrals and appointments for outside facilities/specialists.

Top Front Desk Coordinator Employers

Front Desk Coordinator Videos

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