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Become A Front Desk Coordinator

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Working As A Front Desk Coordinator

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $55,577

    Average Salary

What Does A Front Desk Coordinator Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Front Desk Coordinator

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Front Desk Coordinator Jobs

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Front Desk Coordinator Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Front Desk Staff 1.6 years
Top Employers Before
Receptionist 10.4%
Cashier 7.0%
Internship 3.8%
Teller 3.7%
Secretary 2.3%
Manager 2.2%
Server 2.2%
Top Employers After
Cashier 4.8%
Teller 3.3%
Server 2.8%
Manager 2.3%
Internship 2.2%

Do you work as a Front Desk Coordinator?

Front Desk Coordinator Demographics

Gender

Female

89.1%

Male

9.1%

Unknown

1.8%
Ethnicity

White

57.1%

Hispanic or Latino

21.7%

Black or African American

11.1%

Asian

6.5%

Unknown

3.5%
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Languages Spoken

Spanish

75.5%

French

3.9%

Portuguese

2.5%

German

1.8%

Chinese

1.7%

Vietnamese

1.4%

Mandarin

1.4%

Italian

1.4%

Russian

1.2%

Arabic

1.2%

Cantonese

1.0%

Hindi

0.9%

Tagalog

0.9%

Armenian

0.8%

Carrier

0.8%

Japanese

0.8%

Polish

0.8%

Korean

0.7%

Thai

0.7%

Swedish

0.5%
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Front Desk Coordinator Education

Schools

University of Phoenix

22.5%

Kaplan University

5.9%

Liberty University

5.4%

Ultimate Medical Academy - Clearwater

5.0%

Southern New Hampshire University

5.0%

Ashford University

4.6%

Northern Virginia Community College

4.6%

Miami Dade College

4.3%

Arizona State University

4.2%

Pima Community College

4.1%

University of Central Florida

3.9%

Grand Canyon University

3.8%

Everest Institute

3.8%

Florida State College at Jacksonville

3.8%

Strayer University

3.5%

University of Houston

3.4%

Montgomery College

3.2%

Houston Community College

3.1%

Georgia State University

3.1%

Trident Technical College

2.9%
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Majors

Business

20.7%

Health Care Administration

19.9%

Medical Assisting Services

10.4%

Nursing

6.5%

Psychology

6.2%

General Studies

4.0%

Communication

3.2%

Accounting

3.0%

Criminal Justice

3.0%

Liberal Arts

2.7%

Management

2.7%

Cosmetology

2.2%

Education

2.2%

Dental Assisting

2.2%

Biology

2.1%

Human Resources Management

2.1%

Medical Technician

1.9%

Nursing Assistants

1.8%

English

1.6%

Sociology

1.6%
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Degrees

Other

36.8%

Bachelors

27.3%

Associate

16.6%

Certificate

9.0%

Masters

4.9%

Diploma

3.9%

License

0.9%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Front Desk Coordinator Salaries

Job Title Company Location Start Date Salary
Medical Office Specialist Prime Health & Wellness Center, LLC Highland Park, NJ Jan 10, 2015 $42,619
Front Desk Coordinator The Plastic Surgery Group of Central Illinois, Ltd Las Vegas, NV Jan 04, 2016 $33,392
Special Events and Front Desk Coordinator Virginia Beach Field House, LLC Virginia Beach, VA Mar 29, 2016 $31,200
Medical Office Receptionist Eunja Kim M.D. P.C. Fort Lee, NJ Nov 23, 2016 $26,686
Medical Office Receptionist Eunja Kim M.D. P.C. Fort Lee, NJ Apr 26, 2016 $26,686
Receptionist Dental Front Office Hospitality Dental Group San Bernardino, CA Jan 10, 2012 $25,920 -
$29,760
Front Desk Coordinator Laramie Dental Arts Laramie, WY Mar 04, 2013 $25,044

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Top Skills for A Front Desk Coordinator

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  1. Front Desk
  2. Insurance Companies
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Act as the only case coordinator/front desk coordinator which included providing administrative assistance to retired judges and attorneys.
  • Maintained communication with insurance companies/customer regarding repair/project update.
  • Performed data entry and updated medical records via Eclipse practice management software.
  • Cultivate strong relationships with clients through exceptional customer service.
  • Receive telephone calls and provide relevant information.

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Top Front Desk Coordinator Employers

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Jobs From Top Front Desk Coordinator Employers

Front Desk Coordinator Videos

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