Front desk coordinator vs claims coordinator

The differences between front desk coordinators and claims coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a front desk coordinator, becoming a claims coordinator takes usually requires 4-6 years. Additionally, a claims coordinator has an average salary of $38,620, which is higher than the $31,667 average annual salary of a front desk coordinator.

The top three skills for a front desk coordinator include patients, customer service and check-in. The most important skills for a claims coordinator are customer service, patients, and data entry.

Front desk coordinator vs claims coordinator overview

	Front Desk Coordinator	Claims Coordinator
Yearly salary	$31,667	$38,620
Hourly rate	$15.22	$18.57
Growth rate	-	-6%
Number of jobs	119,803	27,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 29%	Bachelor's Degree, 48%
Average age	42	44
Years of experience	2	6

What does a front desk coordinator do?

A Front-Desk Coordinator is the point of contact in a commercial establishment or building such as offices, clinics, salons, and even government agencies. The primary responsibility of a Front-Desk Coordinator is to greet and assist clients of their needs, such as filling-up registrations, appointing schedules, directing clients, and bridging information in a building. Because of these responsibilities, it is crucial to have a pleasing personality and excellent communication skills. Moreover, a Front-Desk Coordinator can also have the task of correspondence in which they are to communicate with clients through calls and emails.

What does a claims coordinator do?

Claims coordinators are professionals who are responsible for coordinating activities that are related to handling and processing insurance claims for an organization. These coordinators must serve as liaison officer between the organization, insurance provider, and policyholders to communicate the status and eligibility for coverage for all relevant claims. They need to ensure that billing requirements are met by reviewing insurance claims. Claims coordinators must also answer all the inquiries of their clients while making recommendations to resolve any claim issues.

Front desk coordinator vs claims coordinator salary

Front desk coordinators and claims coordinators have different pay scales, as shown below.

	Front Desk Coordinator	Claims Coordinator
Average salary	$31,667	$38,620
Salary range	Between $26,000 And $38,000	Between $31,000 And $47,000
Highest paying City	Seattle, WA	Federal Way, WA
Highest paying state	Alaska	New Jersey
Best paying company	University of California, Berkeley	Xcel Energy
Best paying industry	Health Care	Finance

Differences between front desk coordinator and claims coordinator education

There are a few differences between a front desk coordinator and a claims coordinator in terms of educational background:

	Front Desk Coordinator	Claims Coordinator
Most common degree	Bachelor's Degree, 29%	Bachelor's Degree, 48%
Most common major	Health Care Administration	Business
Most common college	-	-

Front desk coordinator vs claims coordinator demographics

Here are the differences between front desk coordinators' and claims coordinators' demographics:

	Front Desk Coordinator	Claims Coordinator
Average age	42	44
Gender ratio	Male, 9.4% Female, 90.6%	Male, 24.6% Female, 75.4%
Race ratio	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%	Black or African American, 11.2% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	6%	10%

Differences between front desk coordinator and claims coordinator duties and responsibilities

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Claims coordinator example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Process and adjust Medicare claims, provide feedback to providers on proper CPT, ICD-9 coding for billing purposes.
Serve as point of contact for all legal issues relate to HIPAA.
Streamline audit procedures of TPA and maintain extremely high production rate which help in keeping staffing requirements lower.
Review and audit claims -Using correct CPT and DX codes -Denial reports -correct billing error, resubmitted claims for proper payment
Communicate with company management, injure workers/customers, medical providers and TPA, as necessary, regarding claim relate matters.

Front desk coordinator vs claims coordinator skills

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

Common claims coordinator skills

Customer Service, 23%
Patients, 9%
Data Entry, 8%
Phone Calls, 6%
Insurance Claims, 5%
Quality Standards, 4%

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Front Desk Coordinator
Front Desk Coordinator vs Claims Coordinator

Updated January 8, 2025

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