Front desk coordinator vs front desk associate

Differences between front desk coordinator and front desk associate duties and responsibilities

Front desk coordinator example responsibilities.

• File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
• Manage check-in and registration process for all appointments including physician appointments and medical imaging.
• Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
• Enter patient demographics into computer utilize EMR system.
• Verify insurance coverage for require procedures and assist patients with alternative options for payments.
• Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.
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Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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