Front desk coordinator vs front desk representative

The differences between front desk coordinators and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk coordinator has an average salary of $31,667, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk coordinator include patients, customer service and check-in. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Front desk coordinator vs front desk representative overview

	Front Desk Coordinator	Front Desk Representative
Yearly salary	$31,667	$29,224
Hourly rate	$15.22	$14.05
Growth rate	-	-
Number of jobs	119,803	140,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 29%	Bachelor's Degree, 38%
Average age	42	37
Years of experience	2	-

What does a front desk coordinator do?

A Front-Desk Coordinator is the point of contact in a commercial establishment or building such as offices, clinics, salons, and even government agencies. The primary responsibility of a Front-Desk Coordinator is to greet and assist clients of their needs, such as filling-up registrations, appointing schedules, directing clients, and bridging information in a building. Because of these responsibilities, it is crucial to have a pleasing personality and excellent communication skills. Moreover, a Front-Desk Coordinator can also have the task of correspondence in which they are to communicate with clients through calls and emails.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Front desk coordinator vs front desk representative salary

Front desk coordinators and front desk representatives have different pay scales, as shown below.

	Front Desk Coordinator	Front Desk Representative
Average salary	$31,667	$29,224
Salary range	Between $26,000 And $38,000	Between $22,000 And $37,000
Highest paying City	Seattle, WA	Southampton, NY
Highest paying state	Alaska	New York
Best paying company	University of California, Berkeley	Eye Consultants of Atlanta
Best paying industry	Health Care	Retail

Differences between front desk coordinator and front desk representative education

There are a few differences between a front desk coordinator and a front desk representative in terms of educational background:

	Front Desk Coordinator	Front Desk Representative
Most common degree	Bachelor's Degree, 29%	Bachelor's Degree, 38%
Most common major	Health Care Administration	Business
Most common college	-	-

Front desk coordinator vs front desk representative demographics

Here are the differences between front desk coordinators' and front desk representatives' demographics:

	Front Desk Coordinator	Front Desk Representative
Average age	42	37
Gender ratio	Male, 9.4% Female, 90.6%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	6%	13%

Differences between front desk coordinator and front desk representative duties and responsibilities

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk coordinator vs front desk representative skills

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Front Desk Coordinator
Front Desk Coordinator vs Front Desk Representative

Updated January 8, 2025

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