Front desk coordinator vs front desk staff

Differences between front desk coordinator and front desk staff duties and responsibilities

Front desk coordinator example responsibilities.

• File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
• Manage check-in and registration process for all appointments including physician appointments and medical imaging.
• Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
• Enter patient demographics into computer utilize EMR system.
• Verify insurance coverage for require procedures and assist patients with alternative options for payments.
• Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.
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Front desk staff example responsibilities.

• Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Update lobby display TV using PowerPoint program.
• Create flyers with PowerPoint for career center events.
• Develop daily SLA metrics reports for upper management.
• Administrate office duties (answer phones, run errands, and file important documents).
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