How to hire a front desk coordinator

How to hire a front desk coordinator, step by step

Here's a step-by-step front desk coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front desk coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front desk coordinator
• Step 8: Go through the hiring process checklist

What does a front desk coordinator do?

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1. Identify your hiring needs

   First, determine the employments status of the front desk coordinator you need to hire. Certain front desk coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect front desk coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of front desk coordinators and their corresponding salaries.

   Type of Front Desk Coordinator	Description	Hourly rate
   Front Desk Coordinator	Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.	$12-18
   Scheduling Coordinator	A scheduling coordinator is responsible for arranging the calendars and managing the appointments of a senior employee. Scheduling coordinators keep a record of meetings, reminding the key personnel as well as other participants of any schedule adjustments and cancellations... Show more	$13-22
   Referral Coordinator	A referral coordinator works with insurance companies and care providers to share essential patient information and assists primarily in scheduling appointments and managing health insurance issues. As a referral coordinator, you will work directly with the patient, patient families, or even social workers, depending on the job and patient needs... Show more	$12-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Check-In
   • Front Desk
   • Patient Care
   • Insurance Verification
   • EHR
   • Phone Calls
   • Strong Customer Service
   • Data Entry
   • Patient Flow
   • Medical Terminology
   • PET
   • Patient Accounts

   Check all skills

   Responsibilities:

   • File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
   • Manage check-in and registration process for all appointments including physician appointments and medical imaging.
   • Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
   • Enter patient demographics into computer utilize EMR system.
   • Verify insurance coverage for require procedures and assist patients with alternative options for payments.
   • Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

   More front desk coordinator duties

3. Make a budget

   Including a salary range in your front desk coordinator job description is one of the best ways to attract top talent. A front desk coordinator can vary based on:

   • Location. For example, front desk coordinators' average salary in louisiana is 43% less than in alaska.
   • Seniority. Entry-level front desk coordinators 32% less than senior-level front desk coordinators.
   • Certifications. A front desk coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a front desk coordinator's salary.

   Average front desk coordinator salary

   $15.22hourly

   $31,667 yearly

   ---

   Entry-level front desk coordinator salary

   $26,000 yearly salary

   Updated December 18, 2025

   Average front desk coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$40,316	$19
   2	California	$39,614	$19
   3	New York	$36,670	$18
   4	District of Columbia	$36,467	$18
   5	Oregon	$36,234	$17
   6	Massachusetts	$35,612	$17
   7	Minnesota	$33,701	$16
   8	Colorado	$33,502	$16
   9	Illinois	$33,402	$16
   10	Nevada	$32,727	$16
   11	Maryland	$32,473	$16
   12	Wisconsin	$31,943	$15
   13	Arizona	$31,319	$15
   14	Pennsylvania	$30,669	$15
   15	Utah	$30,415	$15
   16	Kansas	$30,219	$15
   17	Virginia	$30,171	$15
   18	Florida	$30,074	$14
   19	North Carolina	$29,911	$14
   20	Missouri	$29,788	$14

   Average front desk coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	University of California-Berkeley	$41,192	$19.80
   2	Discover Vision	$40,574	$19.51	136
   3	Southern California University of Health Sciences	$39,722	$19.10
   4	Silver Diner	$38,592	$18.55
   5	Lone Star Circle of Care	$38,505	$18.51	3
   6	University of Colorado Boulder	$38,294	$18.41
   7	Progressive Community Health Centers	$38,148	$18.34
   8	Brigham and Women's Hospital	$38,076	$18.31	47
   9	Lawrence General Hospital	$37,847	$18.20	7
   10	Beacon Hill Staffing Group	$37,749	$18.15
   11	Ross County Health	$37,328	$17.95
   12	Vista Outdoor	$37,074	$17.82
   13	Wisconsin Community Services	$37,064	$17.82
   14	Carl Zeiss Meditec, Inc.	$36,939	$17.76
   15	Pine Street Inn	$36,926	$17.75	2
   16	City of Louisville	$36,876	$17.73
   17	Rosin Eyecare	$36,676	$17.63
   18	Baylor College of Medicine	$36,522	$17.56
   19	HEI Hotels & Resorts	$36,519	$17.56	100
   20	Triad Adult and Pediatric Medicine	$36,384	$17.49	5

4. Writing a front desk coordinator job description

   A good front desk coordinator job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a front desk coordinator job description:

   Front desk coordinator job description example

   This position earns competitive compensation including 401(k) with match! We also offer opportunities for growth , as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

   Required Knowledge and Experience

   High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

   Required Skills and Abilities

   To perform this job successfully, an individual should have strong computer skills and knowledge of EMR systems; Athena knowledge preferred but not required. While performing the duties of this job, the employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

   Please review the full job description for more details about this exciting opportunity.

   ABOUT MILLENNIUM PHYSICIAN GROUP

   Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services, Physical Therapy and Wellness Programs. We also have a number of administrative departments supporting our medical offices, such as Quality Assurance, ACO, Business Services, Coding ACO, IT, Human Resources and more.

   If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.

   Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free.

   ARE YOU READY TO JOIN OUR MEDICAL OFFICE TEAM?

   If you are the right candidate for this position, please click the link to apply today. We look forward to meeting you!

   
   
   Job Posted by ApplicantPro
   

   Copy this example

   

5. Post your job

   To find the right front desk coordinator for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with front desk coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit front desk coordinators who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your front desk coordinator job on Zippia to find and recruit front desk coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit front desk coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front desk coordinator

   Once you've decided on a perfect front desk coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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