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Front Desk Coordinator skills for your resume and career

15 front desk coordinator skills for your resume and career
1. Patients
- Verify insurance coverage for required procedures and assisted patients with alternative options for payments.
- Maintained/recorded.compiled all patients medical history, vital statistics and test results in medical records.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided excellent customer service to patients by handling all treatment planning and financial arrangements according to doctor recommendations.
- Selected as preferred customer service associate by regular clients; acknowledged for product expertise and customer service excellence.
3. Check-In
Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.
- Performed clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.
- Greeted patients at check-in and verified insurance information and updated patient data.
4. Front Desk
- Front Desk Coordination/Reception/Outpatient/Inpatient Intake processor.
- Act as the only case coordinator/front desk coordinator which included providing administrative assistance to retired judges and attorneys.
5. Patient Care
Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Front office/receptionist duties-Scanning of archive files into EMR-collecting patient payments-appointment scheduling/reminding/cancellations-vital signs-scanning/faxing/copying/filing-medical record charting-patient care
- Helped implement health center quality assurance and control program efforts ensured through compliance with HIPAA regulations; improved patient care/satisfaction.
6. Insurance Verification
- Scheduled appointments Answered phones Took and relayed messages Insurance verification Collected co-payments Documented new patient information into system Scheduled surgical procedures
- Completed intake and outtake procedures, booking appointment, insurance verification/authorization, collect copay, filing, and interpretation.
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Electronic Health Records, or simply EHR, contains all the information about a patient whether they are new or old. It includes the record of diagnosis, medication, progress note, medical history, radiology, and laboratory results. A health facility or hospital has this kind of document to track a patient's record electronically.
- Monitor provider schedules in EHR system and problem solve, as much in advance as possible, rescheduling needs.
- Filed all paperwork in chart accordingly, as well as scanned all paperwork into the EHR system.
8. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Answered telephone calls in a timely and professional manner, utilizing excellent telephone etiquette.
- Managed in-coming/out-going phone calls involving scheduling appointments, confirming appointments and billing questions.
9. Strong Customer Service
- Exhibited strong customer service skills daily, either in person or over the phone.
- Use strong customer services and communication skills to meet clientele's full satisfaction.
10. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Managed client issue resolution and customer service both in-person and via telephone and data entry using proprietary database software.
- Updated and maintained database, performed data entry of animal information, physical exams and vaccinations.
11. Patient Flow
- Served as central location of information for receiving and routing information, facilitating patient flow and coordinating front office activities.
- Assist in the development of policies/systems to organize and automated processes to optimize patient flow and communication.
12. Medical Terminology
- Utilized medical terminology specific to primary care offices, medical billing, coding, handling confidential information and preparing medical records.
- Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory.
13. PET
- Coordinated appointments and schedules for veterinarians and pet owners.
- Educated the general population about pet adoption, local programming, SICSA's mission statement, and general animal welfare information.
14. Patient Accounts
Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.
- Disseminated questions related to insurance or financial obligations to the appropriate Insurance Specialist or A/R Patient Account Representative.
- Initiated and followed through with patient account collections including co-pays and secondary insurance provider billing.
15. Office Equipment
- Perform other routine general clerical tasks, assisting other clerical/secretarial staff as assigned, utilizing standard office equipment as necessary.
- Handled office administration including data entry, file management, supply ordering and maintenance of office equipment.
12 Front Desk Coordinator Resume Examples
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What skills help Front Desk Coordinators find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What technical skills for a Front Desk Coordinator stand out to employers?
What soft skills should all Front Desk Coordinators possess?
As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.
List of front desk coordinator skills to add to your resume
The most important skills for a front desk coordinator resume and required skills for a front desk coordinator to have include:
- Patients
- Customer Service
- Check-In
- Front Desk
- Patient Care
- Insurance Verification
- EHR
- Phone Calls
- Strong Customer Service
- Data Entry
- Patient Flow
- Medical Terminology
- PET
- Patient Accounts
- Office Equipment
- Patient Referrals
- Patient Demographics
- Scheduling Patient Appointments
- Computer System
- Insurance Benefits
- Administrative Tasks
- Word Processing
- HIPAA
- Patient Insurance
- Patient Check
- Insurance Coverage
- Insurance Eligibility
- Patient Registration
- Telephone Calls
- Insurance Forms
- Hippa
- Office Procedures
- Multi-Line Phone System
- Patient Payments
- PowerPoint
- CPT
- Patient Data
- Vital Signs
- Medical Billing
- Medicaid
- Insurance Cards
- Transferring Calls
- Direct Calls
- Insurance Billing
- Insurance Claims
- Exam Rooms
- MRI
- Patient Confidentiality
- Medical Charts
Updated January 8, 2025