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Front Desk Coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Quoted Experts
Sonja Armbruster,
Stuart Greenfield Ph.D.
Front Desk Coordinator Example Skills
Below we've compiled a list of the most critical front desk coordinator skills. We ranked the top skills for front desk coordinators based on the percentage of resumes they appeared on. For example, 22.8% of front desk coordinator resumes contained patients as a skill. Continue reading to find out what skills a front desk coordinator needs to be successful in the workplace.

15 front desk coordinator skills for your resume and career

1. Patients

Here's how front desk coordinators use patients:
  • Verify insurance coverage for required procedures and assisted patients with alternative options for payments.
  • Maintained/recorded.compiled all patients medical history, vital statistics and test results in medical records.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk coordinators use customer service:
  • Provided excellent customer service to patients by handling all treatment planning and financial arrangements according to doctor recommendations.
  • Selected as preferred customer service associate by regular clients; acknowledged for product expertise and customer service excellence.

3. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how front desk coordinators use check-in:
  • Performed clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.
  • Greeted patients at check-in and verified insurance information and updated patient data.

4. Front Desk

Here's how front desk coordinators use front desk:
  • Front Desk Coordination/Reception/Outpatient/Inpatient Intake processor.
  • Act as the only case coordinator/front desk coordinator which included providing administrative assistance to retired judges and attorneys.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front desk coordinators use patient care:
  • Front office/receptionist duties-Scanning of archive files into EMR-collecting patient payments-appointment scheduling/reminding/cancellations-vital signs-scanning/faxing/copying/filing-medical record charting-patient care
  • Helped implement health center quality assurance and control program efforts ensured through compliance with HIPAA regulations; improved patient care/satisfaction.

6. Insurance Verification

Here's how front desk coordinators use insurance verification:
  • Scheduled appointments Answered phones Took and relayed messages Insurance verification Collected co-payments Documented new patient information into system Scheduled surgical procedures
  • Completed intake and outtake procedures, booking appointment, insurance verification/authorization, collect copay, filing, and interpretation.

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7. EHR

Electronic Health Records, or simply EHR, contains all the information about a patient whether they are new or old. It includes the record of diagnosis, medication, progress note, medical history, radiology, and laboratory results. A health facility or hospital has this kind of document to track a patient's record electronically.

Here's how front desk coordinators use ehr:
  • Monitor provider schedules in EHR system and problem solve, as much in advance as possible, rescheduling needs.
  • Filed all paperwork in chart accordingly, as well as scanned all paperwork into the EHR system.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk coordinators use phone calls:
  • Answered telephone calls in a timely and professional manner, utilizing excellent telephone etiquette.
  • Managed in-coming/out-going phone calls involving scheduling appointments, confirming appointments and billing questions.

9. Strong Customer Service

Here's how front desk coordinators use strong customer service:
  • Exhibited strong customer service skills daily, either in person or over the phone.
  • Use strong customer services and communication skills to meet clientele's full satisfaction.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front desk coordinators use data entry:
  • Managed client issue resolution and customer service both in-person and via telephone and data entry using proprietary database software.
  • Updated and maintained database, performed data entry of animal information, physical exams and vaccinations.

11. Patient Flow

Here's how front desk coordinators use patient flow:
  • Served as central location of information for receiving and routing information, facilitating patient flow and coordinating front office activities.
  • Assist in the development of policies/systems to organize and automated processes to optimize patient flow and communication.

12. Medical Terminology

Here's how front desk coordinators use medical terminology:
  • Utilized medical terminology specific to primary care offices, medical billing, coding, handling confidential information and preparing medical records.
  • Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory.

13. PET

Here's how front desk coordinators use pet:
  • Coordinated appointments and schedules for veterinarians and pet owners.
  • Educated the general population about pet adoption, local programming, SICSA's mission statement, and general animal welfare information.

14. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how front desk coordinators use patient accounts:
  • Disseminated questions related to insurance or financial obligations to the appropriate Insurance Specialist or A/R Patient Account Representative.
  • Initiated and followed through with patient account collections including co-pays and secondary insurance provider billing.

15. Office Equipment

Here's how front desk coordinators use office equipment:
  • Perform other routine general clerical tasks, assisting other clerical/secretarial staff as assigned, utilizing standard office equipment as necessary.
  • Handled office administration including data entry, file management, supply ordering and maintenance of office equipment.
top-skills

What skills help Front Desk Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a Front Desk Coordinator stand out to employers?

Sonja ArmbrusterSonja Armbruster LinkedIn Profile

Health Sciences Educator, Wichita State University

The technology of this moment may change in the next moment. The capacity to quickly learn new systems and processes is a critical skill. In large-part, this requires a willingness to say yes, and perhaps a willingness to make mistakes and try again. Successful new-graduates are coachable. None of us is as smart as all of us. New grads need to seek coaching and feedback from others. Older co-workers may have wisdom to share, or they may be missing a perspective or skill needed - and either way, new grads can learn so much by watching and paying attention. One of the most valuable skills one can hone is the approach to the work. New responsibilities are an opportunity to grow in the job, not a burden. While you likely won't see this on a normal "technical skills" list, stand-out employees have a healthy willingness to "go-figure-it-out" and then consult with one's supervisor or team rather than waiting to be told what to do or having a narrowly defined "job-jar". GFIO.

What soft skills should all Front Desk Coordinators possess?

Stuart Greenfield Ph.D.Stuart Greenfield Ph.D. LinkedIn Profile

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.

List of front desk coordinator skills to add to your resume

Front Desk Coordinator Skills

The most important skills for a front desk coordinator resume and required skills for a front desk coordinator to have include:

  • Patients
  • Customer Service
  • Check-In
  • Front Desk
  • Patient Care
  • Insurance Verification
  • EHR
  • Phone Calls
  • Strong Customer Service
  • Data Entry
  • Patient Flow
  • Medical Terminology
  • PET
  • Patient Accounts
  • Office Equipment
  • Patient Referrals
  • Patient Demographics
  • Scheduling Patient Appointments
  • Computer System
  • Insurance Benefits
  • Administrative Tasks
  • Word Processing
  • HIPAA
  • Patient Insurance
  • Patient Check
  • Insurance Coverage
  • Insurance Eligibility
  • Patient Registration
  • Telephone Calls
  • Insurance Forms
  • Hippa
  • Office Procedures
  • Multi-Line Phone System
  • Patient Payments
  • PowerPoint
  • CPT
  • Patient Data
  • Vital Signs
  • Medical Billing
  • Medicaid
  • Insurance Cards
  • Transferring Calls
  • Direct Calls
  • Insurance Billing
  • Insurance Claims
  • Exam Rooms
  • MRI
  • Patient Confidentiality
  • Medical Charts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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