Medical Receptionist
Front Desk Coordinator Job In National City, CA
The Receptionist at Paradise Village is responsible for creating an exceptional customer service experience for every guest visiting the community. The Receptionist welcomes every guest warmly and ensures visitors sign in and are screened if applicable. The Receptionist answers incoming calls and performs a variety of clerical duties. Maintains confidentiality of all residents. Complies with federal, state, and local standards for facility operation. Incorporates the Generations' Mission, Vision, and Values into their daily work and interactions with others.
If you are passionate about making a difference in the lives of seniors, then we are meant to be together! We want people like you to join our team.
What we offer:
Paid Time Off (PTO) both F/T and P/T employees
Medical - Dental - Vision (F/T employees)
401k Employer Match
Employee Engagement
Safe work environment
On-the-job training
Growth Opportunities
Schedule:
Full-time Tuesday-Saturday or Sunday-Thursday, flexible on the hours between 9 am and 7 pm
Part-time evenings and weekends from 3 pm to 8 pm
Flexible weekend and holiday availability is preferred
Requirements:
High school diploma or equivalent.
Certification in CPR and First Aid within 30 days.
Ability to read, write, communicate, and follow written and oral instructions in the English language.
Ability to pass pre-employment physical and background checks.
Ability to work independently and as part of a team.
Good communication and interpersonal skills
Compassionate and patient
We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Generations is a family-first, family-owned, and family-operated business serving senior living communities across California, Colorado, Oregon, Utah, and Washington since 1943. We are dedicated not only to supporting and increasing the vitality and joy of our residents but also to our staff. We cherish the unique gifts and complementary skills each person brings to our team. A family caring for families, we are simply unlike anywhere you have ever worked. Come find a home with us.
Bringing Generations together in the joy of living and everything it means to be human.
Front Desk Coordinator - Chula Vista, CA
Front Desk Coordinator Job 2 miles from National City
The Opportunity:
At The Joint, our mission is to improve the quality of life through routine and affordable Chiropractic care. We are positively changing Chiropractic care nationwide. The Joint is the largest provider of non-insurance, self-pay Chiropractic health care in the United States. Our network consists of modern, consumer-friendly Chiropractic clinics and Doctors of Chiropractic that deliver quality care of the highest standards. At The Joint, our primary focus is on providing our patients with a pathway towards better health through ongoing Chiropractic maintenance and preventative care.
The Joint Chiropractic is looking for part time Wellness Coordinators (Sales) to work in our busy chiropractic clinic.
As a Wellness Coordinator at The Joint Chiropractic, you will be the first point of contact for patients. You'll play a key role in making each of them feel at home and welcome. At The Joint Chiropractic, we have several different plan and package offerings that you will be responsible for selling to new patients so they can continue their chiropractic care with us at the most affordable rates, anywhere. In addition, keeping accurate patient records, having a thorough understanding of our computer systems and maintaining a clean and organized work place will also be important for your success.
Responsibilities:
Must be willing to travel between multiple clinics 3-4 days per week
Pay Range $17 - $18 depending on experience + bonus opportunity
Greet patients with enthusiasm and build relationships
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Offer and convert, using sales skills, patients to the Wellness Plan or Visit Package that is best suited to the patient's treatment plan according to the doctor's recommendation
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Assist patients with the completion of required paperwork
Participate in marketing/sales opportunities to help attract new patients into our clinics
Manage daily clinic operations including; ensuring it's clean and that inventory is stocked
Manage the flow of patients through the clinic in an organized manner
Execute all of The Joint Chiropractor's Standard Operating Procedures
Provide the highest levels of customer service
Maintain the highest levels of professionalism and decorum at all times
Be a team player and contribute to a positive, healthy work place culture
Manage clinic phone calls
Qualifications needed:
Minimum 1 year experience selling, preferably in a high paced retail environment
High school diploma or equivalent (associate's degree or higher preferred)
Cheerful and positive attitude
Able to work weekends/evenings (as required)
Able to use office equipment; computer, scanner, fax, and phone system
Proficient with Microsoft Office
Maintain the cleanliness of the clinic and organization of workspace
Dedication to high quality service
Maintain a professional appearance and wear Company approved attire
Confident in presenting and selling memberships and visit packages
Willingness to learn and grow
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
This posting is placed on behalf of Fenton Chiropractic of California, a professional corporation that provides chiropractic services as The Joint Chiropractic clinics.
The Joint Corp. provides management and other non-clinical services to Fenton Chiropractic of California
Dental Front Office
Front Desk Coordinator Job 10 miles from National City
Job Description ELGHOR DENTAL STUDIO
We are a General practice that provides specialized minor to major cosmetic services. We are located in the beautiful Torrey Hills Center. Elghor Dental Studio has all new high-tech equipment with a boutique spa-like atmosphere and have our own built-in photography studio! Our office is expanding and we are excited to add a part-time to full-time front desk administrator/dental insurance specialist to the team. We are looking for someone who is upbeat and passionate in what they do. If your goals are to grow with a practice, want to work in a fun and positive environment, feel free to check us out at elghordentalstudio.com and send direct resumes to ***************************.
We are looking forward to hearing from you!
Duties:
- Checking patients in and out of appointments, collecting copay
- Answering phone calls and addressing all patient inquiries
- Appropriately collect new patient information and review appointment details
- Insurance verification and thoroughly inputting into system
- Following up with patients overdue for recall visits and treatment
- Scheduling appointments with proper attached procedures
- Sending appointment reminders and confirmations via text, email and phone
- Confidently treatment planning and financial presentation to patients
- Communicating with team members daily to manage patient flow
Qualifications:
- 2+years Dental front desk experience; Open to training the right candidate
- Knowledge of different treatment procedures
- Ability to comfortably explain details of treatment procedures for patient understanding
- Proactive in scheduling patients to keep schedule filled
- Ability to verify insurance, knowledge of basic dental coding, billing procedures
- Proficient in using dental software systems/open to being trained in using Dentrix Ascend
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Attention to detail and strong organizational skills
Job Types: Full-time
Salary: Negotiable based on experience
Ability to Commute:
San Diego, CA 92130: Relocate before starting work (Preferred)
Work Location: In person
Skills:
Cosmetic
General Practice
Orthodontic
Insurance
PPO
Billing
Claims/Appeals
Scheduling
Treatment Planning
Dentrix Ascend
Compensation:
$27-$33/hour
Dental Front Office
Front Desk Coordinator Job 10 miles from National City
Job DescriptionPacific Beach Dentistry/ Joseph Snider DDS & Terri Nguyen DDS
We are a high quality, private family practice looking for an exceptional Front Office Coordinator with a great personality.
We are a patient-oriented practice that needs someone who can multi-task and is detail-oriented.
Must be honest, dependable, and possess a strong work ethic.
Required minimum of 2 years experience in a dental office.
Must have knowledge billing PPO insurances, collections, treatment plans, patient scheduling, following up on unpaid claims and all other dental front office duties.
This can be either a part-time or a full-time position Mon-Fri. No weekends. Full-time employment benefits include Medical Insurance, Health Savings Account, Dental in-house Treatment, Retirement Plan with Employer Matching, Paid Time Off, Paid Holidays, 529 Educational Investment Plan. Part-time benefits include some of the above mentioned.
Hourly pay depends upon experience. $24-32/hr
See our website and google/yelp reviews to learn more about us.
*******************
Email resume with a cover letter.
Skills:
General Practice
Billing
Claims/Appeals
Insurance
PPO
Scheduling
Treatment Planning
Benefits:
Medical
Dental
401k
PTO
Compensation:
$24-$32/hour
Scheduling Specialist - Organ Transplant Clinic - Torrey Pines
Front Desk Coordinator Job 10 miles from National City
Located on the Torrey Pines Mesa near I-5 and Genesee Avenue in La Jolla, Scripps Green Hospital has served the greater San Diego community since 1977. We provide some of the region's best care, including several nationally ranked specialty programs.
Scripps Green Hospital is attached to Scripps Clinic Torrey Pines. Together we offer dozens of medical and surgical services, including cancer care, orthopedic surgery and organ transplantation.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 4:30PM, schedule located at our Scripps Green Hospital in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
* Nearly a quarter of our employees have been with Scripps Health for over 10 years.
* Scripps is a Great Place to Work Certified company for 2025.
* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
* Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting Scripps Green Hospital as a Scheduling Specialist in the Organ Transplant Clinic. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
* Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
* Responding to customer billing and payment inquires as needed.
* Mentoring and training staff on departmental procedures.
* Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
* Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
* Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
Required Qualifications:
* Must possess excellent mathematical skills and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.
Preferred Qualifications:
* 2 or more years of experience in a customer service or healthcare/medical office environment.
* Previous scheduling experience.
* Experience with Epic.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Position Pay Range: $26.16-$34.65/hour
Dental Front Office
Front Desk Coordinator Job 10 miles from National City
Job DescriptionJoin Our Smiling Team! Dental Front Office Administrator Wanted!
Are you a friendly, organized, and detail-oriented individual with a passion for providing exceptional patient care?
Our thriving dental practice is seeking a dynamic and enthusiastic Dental Front Office Administrator to join our team! If you're looking for a rewarding career in a positive and supportive environment, we want to hear from you.
Responsibilities:
Patient Reception & Communication:
Greet patients warmly and professionally, both in person and on the phone.
Schedule and confirm appointments, manage patient flow, and ensure timely service.
Answer patient inquiries, provide information about treatment plans, and address concerns.
Maintain accurate patient records and manage electronic health records (EHR).
Administrative & Financial Tasks:
Verify insurance eligibility and process claims.
Collect and process patient payments, manage billing, and handle financial transactions.
Assist with general office duties, including filing, faxing, and scanning.
Team Collaboration:
Work closely with the dental team to ensure smooth patient flow and efficient operations.
Communicate effectively with dentists, hygienists, and assistants.
Contribute to a positive and supportive work environment.
Qualifications:
Minimum of 2 years of experience in a dental front office setting preferred.
Proficiency in Dentrix
Excellent communication, interpersonal, and customer service skills.
Benefits:
Competitive salary commensurate with experience.
Opportunity for professional growth and development.
Friendly and supportive work environment.
Opportunity to work with a great team.
To Apply:
Please submit your resume and cover letter to *********************** or apply in person at 3805 Clairemont Drive, San Diego 92117.
We look forward to welcoming a new smiling face to our team!
Skills:
General Practice
Insurance
Dentrix
Treatment Planning
Benefits:
Dental
401k
PTO
Bonuses
Compensation:
$20-$30/hour
Front Desk Coordinator
Front Desk Coordinator Job 10 miles from National City
Job Details Cosmetic Laser Dermatology - San Diego, CA Full Time $21.00 - $24.00 HourlyDescription
Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
The ideal Front Desk Coordinator views themselves as a
“Director of First Impressions”
. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.
General Duties & Responsibilities:
Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
Focused on selling, driving leads to sales, and other sales-related functions.
Educate patients on services and providers and close inquiries to consultations.
Ensure our patients have the best possible experience prior to coming in for their appointment, during check-in, and during check-out.
Build rapport with each new patient to ensure they feel welcomed and ‘special' at the practice.
Ensure patients have a seamless experience with new patient forms and paperwork, including new patient cosmetic questionnaire.
Rebooking: support patients at checkout to book their next appointment, and all future appointments outlined in their 360-treatment plan
Assist patients to leverage our rewards programs, such as Alle, Aspire, and Inner Circle
Deep Product Understanding: Develop and maintain a deep understanding of each of our main services and products including injectables, lasers, body sculpting, veins, aesthetician services, skincare, research, and proprietary combination treatments.
Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient's consideration of future services.
Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
Ensure exemplary patient care and patient service is always provided.
Ensure that new or updated patient's forms are completed and signed.
Ensure that all patient information is entered and updated into the computer promptly and accurately.
Scheduling appointments
Answer general patient questions.
Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
Assist with Patient Retention and obtaining new patients.
Other Duties as assigned.
Qualifications
Education:
High School Diploma or GED equivalent is required.
Qualifications:
Minimum 1-2 years experience in a medical office/clinic.
Prior dermatology or cosmetic experience is preferred.
Knowledgeable of medical dermatology terms/CPT, ICD-10.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Able to work efficiently in a fast-paced environment
Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
Able to prioritize tasks, understand the provider's instructions, and know when to seek information or advice.
Experience using EMR systems is a plus.
Our competitive benefits package includes the following:
Medical, Dental, and Vision insurance
Short-term/Long-term disability
Life and other voluntary plans
401(k) plan
Employee Referral Program
Paid Time-Off
Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.
Front Desk Coordinator
Front Desk Coordinator Job 2 miles from National City
Thank you for taking the time to explore a career with Revive Med Spa. The Med Spa industry is fun, dynamic, growing, and an amazing industry to develop a career. As the leading Med Spa in San Diego with significant expansion plans, now is the perfect time to join our team!
Across our ten locations, Revive's team of nurses and physician assistants provide a wide range of non-surgical aesthetic procedures, including botox, filler and skin lasers.
We take pride in creating a positive work environment developed over 16 years where management and the corporate team work to support our patients and providers. Our culture is defined by: truth, transparency, open communication and teamwork.
Job Title: Front Desk Coordinator
Department: Store Administration
Salary: $17-$19 per hour, depending on experience level
Responsibilities:
Maintain front area setup and appearance
Check clients in and out for their appointments
Describe products and explain their benefits and uses to potential customers
Communicate with customers in person, by phone and by email to understand their needs
Maintain a working knowledge of the company's various products and services
Establish and nurture relationships with clients visiting the store
Monitor messaging systems for client communications
Complete administrative tasks, such as processing and recording sales, as needed
Skills:
Interpersonal skills and comfort with meeting new people on a daily basis
Excellent verbal and written communication skills
Willingness to adapt
Good at taking constructive criticism
Quick thinking to provide creative solutions that address customers' needs and concerns
Time management and prioritization skills to manage multiple appointments happening throughout the day
Organizational Relationships:
Reports to Store Manager
Job Requirements:
Must be able to lift 25 lbs
HS Diploma required
Please note that our business is subject to the CA Department of Health mandate for healthcare workers to be vaccinated, so vaccination is mandatory for all staff.
Bilingual Preferred
Experience, education, and training:
One to two years of experience in a relevant area of aesthetic medicine
2-3 years of front desk experience
Previous medical spa experience a plus
Familiarity with relevant software, including Zenoti, Microsoft Office and Filemaker
Location:
Eastlake, Chula Vista, California
Revive Med Spa is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Dental Front Office
Front Desk Coordinator Job 37 miles from National City
Job Description
We’re looking for a friendly, detail-oriented Front Office Team Member to join our high-energy dental practice in beautiful Carlsbad, CA! This is a fantastic opportunity to be part of a close-knit, one-doctor, privately owned office with a busy, well-established patient base.
About Us:
We’re a general dentistry practice that prides itself on delivering personalized, top-quality care. Our team thrives in a positive, professional, and supportive environment. We see PPO and fee-for-service patients only—no HMO or Denti-Cal—and we use Open Dental software.
Position Highlights:
Location: Carlsbad, CA
Schedule:
Monday, Tuesday, Thursday: 8:00 AM – 5:00 PM
Wednesday: 7:00 AM – 1:00 PM
Every other Friday: 7:00 AM – 12:00 PM
Additional admin hours available during non-patient time
Practice Type: General Dentistry
Employment Type: Full-time
What We’re Looking For:
A fast learner who thrives in a busy environment
Someone outgoing, friendly, and personable – a true “people person” who gets along with everyone
Strong attention to detail and excellent organizational skills
Dental front office experience is a plus, but we’re willing to train the right candidate
Familiarity with Open Dental is a big bonus
Responsibilities Include:
Greeting and checking in patients with a warm and professional attitude
Scheduling and confirming appointments
Verifying insurance and understanding PPO plans
Collecting co-pays and handling financial transactions
Answering phones and managing patient communication
Assisting with administrative tasks as needed
Compensation:
Compensation is based on experience and current knowledge.
If you’re a team player who’s passionate about providing a great patient experience and excited to grow with a dedicated dental office, we’d love to meet you!
Benefits:
Dental
401k
PTO
Compensation:
$25-$29/hour
Front Desk / Reservations
Front Desk Coordinator Job 2 miles from National City
Job DescriptionSalary: $18.00 per hour
The Rambler Motel is excited to have open its doors to the modern traveler! With our throw-back groovy retro style, we are currently seeking an energetic, talented team member who is ready to provide our customers a completely amazing far out experience!
In return, we offer competitive wages, generous benefits to qualified employees and a beautiful, positive working environment, caring and attentive management personnel along with generous food, entertainment and hotel discounts at all Eat, Drink and Sleep operated locations in San Diego, Lake Havasu and Bakersfield.
We are hiring someone who is capable of performing the duties of Front Desk & Reservations or Night Auditor. Candidates should have an excellent phone voice and be confident on the phone. We are looking for people who go above and beyond and make it their mission to offer every guest a superb experience.
Required Qualifications:
* At least 1 year of hospitality experience preferably in a hotel environment with previous front desk, reservations, or night audit experience
* Computer literate
* Flexible availability
* Excellent verbal, written and phone communication
* Friendly and helpful disposition
Preferred Qualifications:
* Previous experience with RoomMaster software
* Accounting background
Example of Duties (this is a sampling and not an all-inclusive list):
* Reservations and guest check-in using hotel management software
* Have/Maintain knowledge about all aspects of the local scene all around San Diego County. Provide information of the San Diego & Chula Vista area to guests such as directions, dining suggestions, and area highlights.
* Establish contacts with local venues to ensure the best service for all of our guests
* Provide information and answer questions about local area attractions and things to do
* Coordinate all guest requests for special arrangements or services in a courteous and efficient manner
* Attend to immediate needs of VIPs upon arrival and follow through with attention throughout their stay
* Recognize all return guests and know their special requests
* Check-in & check-out guests, and answer the phones with a pleasant demeanor
* Have an understanding of hotel services offered for the modern traveler
* Ability to multitask in a high profile, high traffic environment
* Team oriented and self-motivated; able to work unsupervised
* Assist guests with luggage, if necessary
* Willingly perform other reasonable tasks and duties as assigned by management
If this sounds like you, we want to meet you! Please reply to this ad with your resume / cover letter and salary requirements or stop by our location at 225 Bay Blvd Chula Vista, CA. 91910 to fill out an employment application. This venue is operated by Eat.Drink.Sleep Hospitality Management Company.
The Rambler Motel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Rambler Motel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Front Desk Agent (Experience Ambassador) - Floating Shift
Front Desk Coordinator Job 10 miles from National City
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located in Gaslamp Quarter San Diego. This is a floating shift that will be scheduled opening, closing, and overnight, so open availability is required.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Serve as the first point of contact between guests and the organization
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued
Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
Resolve disputes promptly with the goal of achieving customer satisfaction
Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
Answer, record, and process all calls, messages, requests, questions, or concerns
Run daily reports, identify any special requests, and check reports for accuracy
Protect the property and its residents by monitoring who comes in and out of the premises
Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
Manage building access for guests, residents, and authorized vendors using key system technology
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
Develop and maintain positive working relationships among building staff
Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
Work on special projects as deemed necessary by management
Perform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred
A minimum of one year of experience working in hospitality or customer service industry required
Multifamily experience preferred
Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
Computer savvy with the capacity to learn and master multiple software systems
Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
Proactive decision-making and problem-solving skills
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
PATIENT SERVICES COORDINATOR
Front Desk Coordinator Job 10 miles from National City
Job Description
Pearl Mini-IVF, one of the top fertility practices in the RMA Network is currently seeking a hard-working, reliable and motivated person for our front desk role in our San Diego location. The Front Desk Patient Services Coordinators will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a Full-Time position Monday-Friday 7:30am-3:30pm with occasional weekends.
The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients.
Essential Functions and Accountabilities:
Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient’s care team to coordinate total patient care.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.
Academic Training:
High School Diploma or equivalent (GED) -
required
Associate’s degree –
a plus
Area:
Administrative Management or other related field
Position Requirements/Experience:
1+ years practical experience working in a similar position
Experience in a patient-facing role - preferred
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Technical Skills:
Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR’s) preferred.
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
#HP
Monday - Friday 7:30am-3:30pm
Front Desk Receptionist
Front Desk Coordinator Job 10 miles from National City
Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nations leading oncology practices.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Due to company growth we are looking to add Medical Receptionists to our team!
The right candidate must have a pleasant professional personality and have the ability to multi-task. This position requires the use of good judgment and the ability to follow established office guidelines.
Successful candidates will possess the following characteristics:
Professional courteous interactions with patients and co-workers
Excellent computer skills
Superior customer service skills
Ability to interact with sensitive/emotional patients
Excellent written and oral communication skills
Work well in team environment
Excellent communication and organizational skills
Proactive
Experience in a multi provider office
Responsibilities:
Greet visitors
Answering high volume multi-line phones promptly
Scheduling patient appointments
Checking in/out patients
Paging physicians
Collecting copays
Patient reminder calls
Position is full-time, 8:30 - 5:00 pm, Monday - Friday
Visit our Career page to apply. ************************
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Registration Coordinator
Front Desk Coordinator Job 10 miles from National City
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.
Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
Schedule, reschedule and confirm patient appointments.
Work within multiple websites to verify insurances for patient appointments.
Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
Manage assigned task lists.
Work as a team with other co-workers to complete tasks.
Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
Assists ill or distraught patients as necessary.
Troubleshoots problems or requests of patients.
Maintains reception area and waiting room area in a neat and orderly condition.
Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
Any other duties or responsibilities the front office staff may be assigned.
Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.
Minimum Education required:
High school graduate or equivalent (GED).
Minimum Experience Required:
Successful completion of a medical front office program or on the job training with an emphasis on customer service.
Minimum Knowledge and Skills Required:
Bilingual Spanish is preferred.
Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
Basic office skills such as typing, transferring calls, faxing, etc.
Organizational and problem-solving skills.
Ability to work on the computer for long stretches of time.
Ability to navigate and accurately input within the EMR system.
Ability to accept supervision and feedback.
Locations may vary depending on where the need is for coverage.
Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.
Travel Percentage: 10-30%
Work Authorization: Must be authorized to work in the United States.
This position is full-time, Monday through Friday, from 8:00 AM to 5:00 PM. Please note that hours may vary based on business needs, and occasional overtime may be required. Flexibility is essential to support operational demands.
Front Desk Coordinator -SM
Front Desk Coordinator Job 32 miles from National City
div class="job-preview-details" divpstrong JOB TITLE/strong: Front Desk Coordinator/ppstrong STATUS: /strong Non-Exempt/Hourly/ppstrong TYPE: /strong On-Campus Position / 10:00 am to 7:00 pm/ppstrong REPORTS TO: /strong Office Manager / Campus Director/ppstrong PURPOSE/strong/pp The Front Desk Coordinator is responsible for providing outstanding customer service to all potential and current students and guests by creating a warm and welcoming environment. Maintaining a neat and organized Lobby and appearance is critical to maintaining our professional image. The Front Desk Coordinator is expected to remain current on all campus operations as it relates to answering questions of potential and current students as well as guests and coworkers. The Front Desk Coordinator is a significant on-campus role as it serves to be the first impression to those who enter or call the Lobby./ppbr//ppstrong JOB RESPONSIBILITIES:/strong/ppem This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed in this role./em/pp· Serve as the first point of contact by greeting, welcoming, and directing all guests and students appropriately/pp· Coordinate all Front Desk activities/pp· Answer all phone calls and respond to emails as appropriate/pp· Provides administrative support to managers and/or directors to assist in the daily workflow of Campus operations/pp· Receives and distributes deliveries accurately/pp· Facilitates communication throughout the Campus as needed/pp· Maintain a clean and orderly Lobby/pp· Additional duties as assigned by Office Manager / Campus Director/ppbr//ppstrong EDUCATION/QUALIFICATIONS/COMPETENCIES:/strong/pp· Two years' administrative support experience/pp· Expert skill level of prioritizing, multi-tasking, and meeting deadlines through strong time management/pp· Must be able to work well under pressure while staying organized, calm, and professional/pp· Superior communication and customer service skills/pp· Ability to maintain highly confidential information/pp· Non-negotiables include a positive attitude, the desire to help others, a self-driven nature, confident, and results-oriented/pp· Be able to effectively collaborate with other team members to meet daily, weekly, monthly, and quarterly campus objectives/pp· Other necessary character traits include being a team player and having the ability to communicate effectively both verbally and written/pp· Always behave in a professional manner in way of appearance, demeanor, and attitude/pp· Consistently display the highest levels of integrity in all that is done/ppbr//ppstrong PHYSICAL REQUIREMENTS/ WORKING CONDITIONS/strong/ppem The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/em/pulli Must be able to remain in a stationary position for prolonged periods of time/lili Can independently move objects up to 25 lbs./lili Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions/lili Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others/lili Must be able to occasionally function in activities that include walking, bending, squatting, and reaching/li/ulpbr//ppstrong CULTURE OF CARE/strong/pp Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:/pp· Creating a sense of community in all interactions and communications with students/pp· Identifying problem areas and offering assistance/pp· Opening up safe conversations for cooperative solutions/pp· Holding students to standards and goals that will ultimately make them successful in their careers/ppbr//p/div
div class="job-listing-header"Salary Description/div
div$19.00 to $23.00 Per Hour/div
/div
Front Office/Scheduling Coordinator
Front Desk Coordinator Job 10 miles from National City
Job Description
San Diego Dental Group is a dental practice that provides exceptional dental care services to its patients. The practice has a team of experienced and highly skilled doctors who are committed to delivering top-notch dental treatments.
Currently, our practice is seeking a
Front Office/
Scheduling Coordinator
for our practice in San Diego, CA! The ideal candidate will demonstrate great communication both verbal and written, excellent customer skills both in person and over the phone, exemplary problem-solving ability, and be a growth and advancement minded individual. As a scheduling coordinator, you must also be proficient with Microsoft office, Dentrix and related software!
Duties/Responsibilities
Schedule appointments and confirm patient appointments
Maintain patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations
Coordinate, integrate, and represent all facets of patient services
Meet and greet patients and make them feel welcomed and relaxed
Communicate with patients regarding scheduling options
Coordinate patient flow
Requirements/Qualifications
Prior Dental Scheduling Experience (2-3 years)
Ability to be adaptable to new practice processes
High school diploma or equivalent
Benefits
Healthcare, Dental, and 401K.
PTO, Paid Holidays, Sick Leave, and Bonus (Monthly and Annual)
Compensation
$22 - $26/hr (Dependent on Experience)
Does this sound like your perfect role? We invite you to apply with your most up to date resume!
Dental Front Office Assistant
Front Desk Coordinator Job 22 miles from National City
Job Description
Looking for a part time front office assistant for private state of the art Del Mar Practice. Must have Dentrix experience and at least 2-5 yrs dental background. The position has the potential to being full time depending on your productivity and the practice.
Skills:
General Practice
Treatment Planning
Dentrix Ascend
Billing
Claims/Appeals
Insurance
Scheduling
Compensation:
$25-$30/hour
Medical Front Office Receptionist -Part time
Front Desk Coordinator Job 10 miles from National City
Part Time Medical Scheduler/ Front Office Receptionist needed for busy Foot and Ankle Specialist Office. Great opportunity to join an upscale and fast-paced medical office. *** Mission Valley area - San Diego
Part Time: Monday-Friday 8:00 a.m. -12:00 p.m.
Busiest days are Tuesdays and Thursday 8:30 a.m. -5pm
Wednesdays and Fridays half days 8:30a .m. - 12:30 p.m.
Float Position
Pay: $20.00 - $21.00 per hour DOE
Front Office Medical Receptionist Responsibilities
Assist with overflow of front office duties
Filing, Copying
Prepare office visits and paperwork for the next day
Answering high volume phones
Greeting patients, checking patients in / out , collecting copays,
Help enter patient demographics into the EMR
scanning documents into the EMR (Athena) Attaching copies of Insurance cards into the EMR
Help schedule appointments
Previous experience as a one of the following required:
Front Office, Check In, Patient Registration, Surgery Scheduler, Referral or Authorization Coordinator
Duties:
Greet patients upon arrival and check in according to protocol
Enter and update all patient demographics
Insurance verification and collection of co-pays
Take detailed and accurate messages
Assist check out with scheduling diagnostic imaging studies and coordinate lab work
Scheduling Specialist - Interventional Radiology - La Jolla
Front Desk Coordinator Job 10 miles from National City
Required Qualifications:
Must possess excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.
Preferred Qualifications:
2 or more years of experience in a customer service or healthcare/medical office environment.
Previous scheduling experience.
Experience with Epic.
This is a Part-Time position (40 hours per pay period) with a varied shift schedule located at our Scripps Memorial Hospital in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2025.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting Scripps Memorial Hospital La Jolla as a Scheduling Specialist in the Interventional Radiology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Responding to customer billing and payment inquires as needed.
Mentoring and training staff on departmental procedures.
Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
Medical Office Receptionist/Practice Coordinator
Front Desk Coordinator Job 28 miles from National City
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in behavioral health.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Benefits:
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Compensation: $20.25 - 21.25/hour
Location: 351 Santa Fe Dr STE 200, Encinitas, CA 92024
Duties/Responsibilities:
Operational Excellence:
* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support
* Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
* High School or equivalent required, associates/bachelor's degree preferred.
* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
LifeStance Health (NASDAQ: LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual's lived experiences.
Learn more at *******************