Front desk coordinator jobs in Palm Desert, CA - 114 jobs

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Greet and register patients in a friendly and service-oriented manner. Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. Collect and log all co-pays and fees Answer/transfer incoming phone calls. Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. Coordinate with the back-office staff for timely and effective care of patients Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrates ability to establish, nurture, and maintain cooperative working relationships. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service To Ensure Success In This Role, You Must Have: High School Diploma or GED Intermediate to advanced computer skills Strong multitasking and communication skills Experience providing exceptional customer service Medical terminology knowledge and recent medical/radiology office experience is preferred. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Care Coordinator Specialist (CCS) will conduct community education regarding opportunities to obtain health care services through affordable public programs and community health center services. They conduct public program enrollment and application assistance, as well as timely and thorough follow-up and assist the applicant to overcome barriers within the defined guidelines. As directed, participates in events, gives presentations and conducts one-on-one orientation. The CCS may assist with the new patient registration as part of the application process. They educate families and individuals as to the retention and utilization of benefits and educate families on the importance of preventive health. They participate in fairs and other community events. Supervisory Responsibilities: None Essential Duties/Responsibilities Demonstrate thorough knowledge of available public funded programs including but not limited to Covered California, Medi-Cal, MCAP, Family PACT, EWC, BCCTP, Sliding Fee, CPE, Presumptive Eligibility Programs and others as determined appropriate Conduct presentations at various community sites including at schools, churches, food banks, work sites, WIC offices, and other community-based organizations, and represent DAP Health at health fairs and community events as assigned. Conduct enrollment and application assistance for public programs, thoroughly assess low to moderate income families for qualifications, promote program application as an opportunity for healthcare coverage and assist with applications for the sliding fee scale Accurately complete patient registration when indicated for new patients, including demographic information and household assessment, and maintain accurate and current information in the practice management system when there are changes in eligibility Provide assistance and help families or individuals who face access, utilization/service,or retention (staying in the program) problems. Communicate effectively with program representatives and eligibility workers to identify an intervention that assists the applicant in the resolution of limiting barriers to eligibility. Assist applicants in resolving communication barriers regarding eligibility by conducting three-way phone calls, contacting the appropriate agency, and educating the applicant as to the required documentation Provide extensive follow-up/case management to confirm enrollments to programs, ensure utilization of services, and retention of benefits/coverage Facilitate access to healthcare services by informing the applicants of their benefits and services available to them Assist patients in understanding preventive health and facilitate coordination of appointments within the organization Assist families with health plan enrollment or transfer of primary physician Identify newborn infants that may be eligible for Medi-Cal and assist with expedited enrollment Submit reports of work completed on a daily, weekly, and/or monthly basis as requested by management Maintain monthly compliance on programs and Sliding Fee audits Perform other duties as assigned Qualifications Required Skills/Abilities Excellent oral and written communication skills Bilingual in Spanish/English preferred Demonstrated excellent interpersonal communication and presentation skills Understanding of diverse populations demonstrating compassion and understanding Excellent organizational skills in independently managing workload Attention to detail required for tracking cases and following up with clients on a timely basis Ability to multi-task and handle multiple cases Team player - willing to learn, assist, and help other team members as required Demonstrate genuine concern as to the health care and social wellbeing of all people Ability to use office equipment, i.e. copier, fax, credit card Ability to use the computer, spreadsheet, e-mail, internet, the practice management software, and others as trained to utilize Basic math skills and ability to handle cash Demonstrate thorough knowledge of all software programs and practice management system used to perform the above responsibilities Education and Experience Current CEC certification 1-2 years of experience in the health care or social service industry preferred Current BLS certification obtained through the American Heart Association or American Red Cross Working Conditions/Physical Requirements This position is on-site at a DAP Health clinic This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion, and talking Requires current and valid driver's license and current personal auto insurance Able to travel to DAP Health locations throughout San Diego and Riverside Ability to lift up to 50 pounds and move from place to place Ensures compliance with policies and procedures related to safe work practices

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Job DescriptionDescription: Our Company Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived. Job Summary: Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient comes across when entering the office. It is your responsibility to make LA CENTA's first impression. This is a very important position that should not be taken lightly! Job Duties and Responsibilities: Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries. Verifies insurance/eligibility information and ensures appropriate forms are signed and dated. Verifies patient demographics and insurance information when scheduling appointments. Communicates to patients when a physician is running behind schedule. Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived. Prepares lab requisition forms as requested by physicians Scans Radiology and Lab requisitions to patient files. Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Assist in the creation of new patient welcome packets. Other duties, as assigned. Requirements: Qualifications and Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required. HS Diploma / GED Required At least 1 year of front desk reception experience in a medical setting Ear Nose Throat & Allergy specialty clinic experience preferred Must be bilingual - fluent in both English and Spanish General knowledge of HIPAA Must be able to travel within our various Los Angeles based clinics Computer literate, ability to type at least 40 wpm Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: Sit for long periods at a time Use hands and fingers in repetitive motions, daily Ability to lift, push, pull up to 20 lbs. periodically Travel to clinic locations or sites as needed Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Here at LA CENTA we offer 100% employer paid medical HMO plan, voluntary dental, and voluntary vision insurance. Some perks include employee highlight incentives, paid time off and more! Come be a part of our growing organization and its opportunities for your career development! You will learn and develop alongside a team of professionals who aim to excel in the healthcare industry. Apply now! Equal Employment Opportunity LA CENTA is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.'

The Front Desk Agent is responsible for providing the highest quality guest service as it pertains to checking in/out of hotel guests; assisting guests with their luggage; taking hotel reservations; and answering guest questions in a gracious and professional manner. Demands accuracy with daily accounting procedures. Salary Rate: $18.00/hour Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the team member will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding. 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 3. Ability to accurately compute and manipulate mathematical calculations. 4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 5. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations. 6. Ability to work well under pressure and multitask. 7. High school graduate. 8. Punctuality and reliable attendance. 9. Interpersonal skills and the ability to work well with co-workers and guests. Essential Job Functions: • A warm personality, attentive, and presentable. • Committed to delivering high levels of customer service. • Responds courteously and efficiently to queries and problems from guests, and all staff. • Check-in and check-out hotel guests in a confident, professional, and friendly manner. Initiate upgrades offer and other upsell programs to maximize revenue • Direct guests to their rooms and provide information about resort amenities and events, such as restaurant and bar hours, wellness activities, etc... • Provide gracious and efficient guest communication. Calls and emails should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Provide luggage assistance to guests as needed in a friendly and efficient manner. • Review arrivals noting special requests and blocking rooms as necessary for VIP guests and group arrivals. • Complete all items as listed on shift checklists. • Ensure proper credit card procedures are followed to include credit card imprint and guest signature. • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. • Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. all room types, numbers, layout, décor, appointments and location. c. all room rates, special packages and promotions. d. daily house count and expected arrivals/departures. e. room availability status for any given day. f. scheduled daily group activities. • Communicate VIP arrivals to designated personnel for escort and delivery of amenities. • Take, record and relay messages accurately, completely, and legibly using ALICE system. • Accept and record wake-up call requests for Night Audit to complete • Communicate arrival guest information to designated departments/personnel (i.e., special requests, amenity deliver). • Meet with departing Guest Experience Host to review business status and follow-up items. • Provide Concierge service - fluent knowledge of local restaurants, unique events, city attractions, and guest amenities. • Knowledgeable of hotel fire and emergency procedures. • Encourage guest online engagement through conversation and Trip Advisor review card • Keep the front desk as well as lobby areas clean and well organized. Secondary Job Functions: • Assist with reservations/group sales/event requests and relay the information to the designated departments. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Prerequisites: • Excellent communication and listening skills. • Ability to work under pressure. • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. • Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills. • Must be flexible in working hours, including weekends, evenings and holidays. Desirable: • Previous guest relations training • Previous experience with automated property management system • Previous hotel experience Essential Physical Abilities: • Endure various physical movements throughout the work areas, such as reaching, bending, and stooping. • Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift. • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. #miramonte

Job DescriptionBenefits: Bonus based on performance Paid time off Health insurance Front Office Phone Specialist Ophthalmology Practice Be the Friendly First Voice of Our Eye Care Team! Are you a people person with a calm, professional phone presence and a passion for helping others? Our busy and respected Ophthalmology practice is looking for a Front Office Phone Specialist to join our team! What Youll Do: Answer incoming calls with warmth and professionalism Schedule and confirm patient appointments Provide basic information about services and procedures Direct calls to the appropriate departments Support front desk operations as needed What Were Looking For: Experience in a medical office or ophthalmology setting is a plus Excellent communication and customer service skills Ability to multitask in a fast-paced environment Friendly, patient, and detail-oriented Comfortable with electronic health records (EHR) and phone systems Why Join Us? Supportive, team-oriented environment Opportunities to learn and grow in the field of eye care Make a real difference in patients lives every day If you love helping people and want to be part of a caring, professional team, wed love to hear from you!

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren't quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? Qualifications: High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation: $17.50 - $17.50 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job DescriptionBenefits: Bonus based on performance Employee discounts Flexible schedule The Dental Receptionist will responsible for providing excellent customer service to patients and visitors as they enter the dental office. The role includes scheduling appointments, answering phone calls, updating patient records, collecting payments, and filing insurance claims. The Dental Receptionist must maintain a professional demeanor and provide a warm, welcoming atmosphere for all patients. Dental Receptionist Duties and Responsibilities Greet patients and visitors in a friendly and professional manner Schedule appointments and confirm upcoming appointments Manage patient records, update information, and file paperwork Collect payments for services rendered and file insurance claims Answer calls and respond to patient inquiries and provide information as needed Dental Receptionist Requirements and Qualifications Dentrix knowledge, Ins verification, post treatment plans Must have Previous experience in a dental office setting Excellent customer service and communication skills Able to multitask and prioritize tasks in a fast-paced environment Prefer Bilingual Spanish Dentrix Proficiency Back floor /X-ray knowledge, cross trained preferred

Pacific Dermatology Institute is a full-service dermatology group that offers medical, surgical, and cosmetic treatments to meet all of your skincare needs. Front Desk Receptionist: Pacific Dermatology Institute is looking for an energetic and friendly receptionist with experience providing administrative support and patient care service to patients and internal medical staff over the phone and in person. We've been growing rapidly for the last several years, we have 15 successful clinics currently and continuously growing, we are poised to be a dominant leader in our industry. We're looking for a high performer who thoroughly enjoys a challenge. Are you ready to be a part of a winning team and help grow this established and well-respected operation? Let's talk about a move-up in your career and bring your exceptional experience to this high performing company. If this describes you, we'd like to have a conversation with you today! Compensation: Hourly $22 - $26.88 Compensation will be commensurate with skills, Dermatological experience, and Education. Includes uniform scrubs, performance incentives, health benefits, vacation/PTO, and 401K with matching contribution. Job duties and Responsibilities Exemplifies and wholeheartedly believes in Pacific Dermatology Institute's Vision, Purpose and Goals Reports all potential employer liability issues and/or dissatisfied patient complaints to the Office Manager/Regional Director immediately Assists with patient scheduling and front desk operations Greets patients, vendors, pharmaceutical representatives, and other visitors to our medical offices and creates a welcoming atmosphere Checks in patient and distributes forms and the required paperwork. Reviews forms and paperwork to ensure required fields are completed appropriately and obtains patient identification and insurance information Check patients out in a timely, friendly manner ensuring each patient has the necessary information and future appointment information if needed Maintain patient confidentiality Provides outstanding professional phone communication; manages multi-line telephone system efficiently and seamlessly, minimizing hold times Maintains patient accounts by verifying insurance information and coordinates with relevant departments for payment and referral requirements Communicates with providers and medical assistants, keeps them abreast of schedule changes, patient details, and potential service delays Check work provided email daily and responds to emails in a timely fashion Efficiently utilizes the electronic medical record software to register new patients, schedule/cancel or create follow-up appointments for patients, as well as verifying current demographic information Ensure the waiting room environment remains quiet, calm, clean and welcoming Uphold the positive reputation of PDI treating visitors in a friendly, welcoming, and compassionate manner with the primary focus being patient confidentiality Update job knowledge by participating in educational opportunities; read professional publications, attend seminars, conferences and continuing education courses assigned by PDI. Maintain a clean driving record, a valid driver's license and evidence of valid auto insurance throughout employment lifecycle Responsible for maintaining and overseeing Lean standards (5S) Use of Microsoft Office Suite products, including but not limited to, Planner, OneNote, Outlook, Forms, Word, Excel and PowerPoint Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in multiple fast-paced professional medical clinics with multiple medical providers and supporting staff. Physical Demands The employee is required to stand and use both hands for typing for extended periods of time. Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must be able to lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days of work are Monday through Friday. Long hours and occasional evening and weekend work may be required as job duties demand. Travel This position requires up to 50% travel. Travel to multiple clinic locations, which are located throughout the Inland Empire and surrounding areas, will be required throughout the week, and at times on short notice. Qualifications Education and Experience High school diploma or equivalent Basic knowledge of medical terminology required At least one year of experience with the insurance authorization process, preferably in the Dermatology field. Working knowledge of ICD-10 and CPT coding (preferred) Basic knowledge of general administrative and clerical procedures Basic knowledge of Microsoft Word, Excel and Outlook Skills/Abilities Good problem solving and decision-making skills Excellent customer service and phone skills Strong organizational, judgment, communication and analytical skills Ability to multi-task and perform multiple priorities Excellent time management, organizational, communication, multitasking and teamwork skills Cooperative and professional behavior toward peers, providers and management Ability to promote a favorable image with co-workers, department members, providers and, insurance companies The ability to contribute in a team environment and/or independently, to provide excellent customer service Ability to thrive in a fast-paced environment and prioritize tasks based on importance Strong attention to detail, able to produce accurate and high-quality work Adaptability, able to adjust the approach to meet changing demands and situations including dealing with diverse people Typing skills (40 wpm) Ability to keep confidential patient information to oneself at all times, despite the temptation to share

Responsive recruiter Benefits: Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance 401(k) Opportunity for advancement AZURE PALM HOT SPRINGS is seeking experienced hospitality professionals with drive, enthusiasm and a professional demeanor to join our busy front desk. Full and part time positions available. Successful candidates will have 1-2 years' experience in a customer service position, preferably in hospitality. Essential Job Requirements Excellent customer service skills Professional dress and demeanor Ability to learn a variety of software systems - must be proficient in MS Office applications Ability to multi-task and change priorities at any moment Must be proficient in math and have business writing skills Must be able to communicate clearly in English-bilingual is a plus Be knowledgeable about Greater Palm Springs offerings for visitors Make reservations, check guests in and out, make spa reservations, process paymentswith accuracy Weekends and Holidays are required Ability to work with minimal supervision Attention to detail is a must Physical Duties While performing the duties of the position, employees may be required to stand for long periods of time, occasional lifting up to 40 lbs, complete duties and tasks quickly, and be briefly exposed to noise from groups on occasion. Azure Palm offers employee discounts, medical benefits after 90 days and vacation pay and retirement options for employees after 1 year of service. Wages consummate with abilities and drive! Compensation: $20.00 - $22.00 per hour About Us Majestically perched on Miracle Hill overlooking Mt San Jacinto and the Coachella Valley, AZURE PALM HOT SPRINGS offers the complete hot springs spa experience. Only 2 hours from Los Angeles, 15 minutes from Palm Springs and 35 minutes from Joshua Tree, AZURE PALM HOT SPRINGS is a new and different hot springs experience in Desert Hot Springs. Enter through the glass doors, beyond the spacious, sunlit lobby, massive date palms shade the courtyard and twinkling firepits. Mt. San Jacinto shimmers in the distance beyond an acre of lush desert landscape featuring fresh, free flowing hot mineral spring water spilling into private mineral tubs.

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. ESSENTIAL RESPONSIBILITIES Greet and welcome guests upon arrival. Execute the registration and checkout process at the front desk. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer all calls promptly correctly transfer all calls to appropriate departments. Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Front Desk Receptionist BFF Medical Wellness Clinic | Temecula, CA About BFF We're a membership-based functional medicine and aesthetics clinic redefining what accessible, proactive healthcare looks like. High standards. Warm vibes. Room to grow. Our patients aren't transactions-they're people on a health journey, and we're their partner every step of the way. At BFF, we believe in the power of relationships. We remember names. We notice when something's off. We celebrate wins. This isn't a sterile waiting room-it's a place where patients feel seen, valued, and supported. The Role We're looking for someone who understands that front desk isn't about checking boxes-it's about setting the tone for every patient's entire experience. You are the first face of BFF. The energy you bring, the warmth in your voice, the way you make someone feel the moment they walk through our doors-that's what defines us. This role is not for someone who operates on autopilot. We need a person who can read a room, adapt to different personalities, and turn a stressed-out patient into someone who feels heard and cared for. Someone who knows when to be playful and when to be professional. Someone who builds real connections-not just polite small talk. If you've ever worked in hospitality, you know what we mean. The front desk is hospitality. It's anticipating needs before they're spoken. It's remembering that Mrs. Rodriguez always runs five minutes late but is one of your most loyal members. It's knowing when to give someone space and when to check in. What You'll OwnHospitality & Patient Experience •Create a warm, welcoming environment from the moment patients arrive-greeting them by name whenever possible •Build genuine relationships with patients that make them feel like they're coming to see friends, not just a clinic •Stay composed and graceful under pressure-when patients are frustrated, you de-escalate with empathy, not defensiveness •Anticipate patient needs and proactively address concerns before they become problems •Represent BFF's brand values in every interaction-professional yet personable, efficient yet warm •Understand our membership model inside and out-and communicate its value with genuine conviction •Educate patients on the benefits of BFF membership: access to providers, health coaching support, monthly treatments, and deeply discounted add-ons •Know how our pricing compares to market rates (we're 40-70% below competitors) and share this confidently •Support retention by helping members see the ongoing value of their wellness journey with us •Convert interest into enrollment by matching services to patient goals-not through sales pressure, but through genuine alignment •Manage patient check-in and check-out with efficiency and accuracy •Schedule and confirm appointments, optimizing provider calendars to maximize patient access •Answer phones, texts, and emails with a polished, compassionate tone-responding promptly and professionally •Process payments, membership fees, and transactions accurately •Ensure all intake forms, consents, and documentation are complete and HIPAA-compliant •Maintain a clean, organized, and brand-forward reception area •Gather clear information about patient concerns and feedback-we need to understand why patients are happy or unhappy •Follow established protocols for handling common situations independently •Escalate appropriately-medical concerns to providers, complex issues to leadership-without unnecessary bottlenecks •Communicate proactively with clinical and administrative staff to ensure seamless patient flow •You're genuinely warm and relational. You light up when you see a familiar face. You ask about people's kids, their vacations, their goals. Connection isn't something you perform-it's who you are. •You stay composed under pressure. When things get hectic or a patient is upset, you don't match their energy. You stay grounded, listen, and find a path forward. •You're naturally adaptable. You can read the room. You know when to be lighthearted and when to be serious. You adjust your approach based on who's in front of you. •You believe in what we're building. You're excited about wellness, curious about our services, and proud to tell people why BFF is different. •You close loops and follow through. You don't let things fall through the cracks. If you say you'll call someone back, you do. Details matter to you. •You see leadership in your future. This role is a launching pad. We're growing fast and need people who want to grow with us. •Front desk, concierge, hospitality, or medical receptionist experience strongly preferred •Proven success in fast-paced, high-touch environments where relationships matter •Tech-comfortable: able to learn scheduling systems (Jane), EMR platforms, and digital payment tools quickly •Excellent verbal and written communication skills with impeccable phone presence •HIPAA awareness; CPR/BLS preferred or willingness to obtain •Bilingual (English/Spanish) is a strong plus •Training & Development: Deep training on our membership program, services, and patient experience playbooks •Expanded Scope: Take on coordinator responsibilities-events, reviews, inventory, onboarding new hires •Leadership Pathing: As we grow, advance into lead or front-office supervisor roles based on performance and mastery Membership ChampionFront Desk OperationsCommunication & EscalationYou'll Thrive Here If...QualificationsWhat Growth Looks Like Here BFF is not your average clinic. We're young, ambitious, and growing-with plans to open many more locations. That means opportunities that don't exist anywhere else. The Bottom Line We're not looking for someone who just answers phones and checks people in. We need someone who understands that every patient interaction is an opportunity to build loyalty, reinforce our value, and make someone's day a little better. If you're the kind of person who remembers names, stays calm when things get chaotic, and genuinely cares about making people feel welcome-we want to meet you. This is hospitality meets healthcare. And we need someone who can deliver both.

Job Description The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible. Leads play a crucial role in assisting patients by providing information, services, and support. Their responsibilities can encompass both clinical and administrative tasks depending on the role, such as aiding physicians with patient care and managing various clerical, environmental, and organizational duties. These can range from ensuring the security of medical records to maintaining medical supplies and performing preventive maintenance on equipment to ensure its proper functioning. The ideal Lead must possess exceptional organizational skills, work well within a team, and be able to effectively manage multiple priorities in a fast-paced medical office. Flexibility to work in different locations, as needed, is also required. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance. Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day. Processes patient payments correctly via either credit card or by cash and balance cash drawer daily. Schedule, reschedule and confirm patient appointments. Work within multiple websites to verify insurances for patient appointments. Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc. Manage assigned task lists. Work as a team with other co-workers to complete tasks. Updates and/or verifies all demographics and necessary paperwork before a patient is seen. Endeavors to keep patients on schedule and communicates with the back-office regarding delays. Assists ill or distraught patients as necessary. Troubleshoots problems or requests of patients. Maintains reception area and waiting room area in a neat and orderly condition. Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration. Any other duties or responsibilities the front office staff may be assigned. Lead responsibilities: Precept new employees using the provided orientation check list. Meet with the Office Manager weekly during precepting period to review weekly checklist and the new employee's progression. Manage patient complaints if Office Manager is not on site. Ensure the office is clean and organized. Participate in the organization and help lead any necessary or advised training sessions. Participate in planning, creating, and implementing new workflows related to role. Participate in the review of current training materials and recommend improvements and changes related to role. Be the point person for questions related to the role for others when the Office Manager is not available. Excellent leadership and motivational skills. Ability to plan, manage time and multitask effectively. Auditing Quality Control logs and Vaccine Inventory (MA only). Must be in good standing with no verbal, written or final corrective actions in the past 12 months. Ability to maintain confidentiality. Demonstrates Ranch Health's mission and values and leads by example. Manages office safety incidents when the office manager is not available. This includes patients, employees and providers. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: High school graduate or equivalent (GED). Minimum Experience Required: At least 2 years' experience within the company with excellent citizenship. Excellent attendance history. Successful completion of a medical front office program or on the job training with an emphasis on customer service. Minimum Knowledge and Skills Required: Bilingual Spanish is preferred. Understanding of principles and practices of the organization, planning, records management, and general administration. Dependability, adaptability, and confidentiality are necessary attributes. Ability to communicate effectively and congenially with patients and staff members in person, via email and over the phone. Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members. Ability to accept supervision and feedback. Basic office skills such as typing, transferring calls, faxing, etc. Organizational and problem-solving skills. Ability to work on the computer for long stretches of time. Ability to navigate and accurately input within the EMR system. Ability to accept supervision and feedback. Must be available M- F; hours based on business needs.

Job DescriptionBenefits: 401(k) matching Employee discounts Training & development Wellness resources Ideal Candidate: a very quick learner who can multitask with exceptional organization, a neat, professional presence, and excellent customer service & verbal communication. Were a fast-paced, patient-focused Wellness Center seeking a dynamic, self-motivated, and friendly Front Desk Receptionist to join our team. Youll be the first impression for clientskeeping schedules tight, communication clear, and the front desk running smoothly. What youll do Key Responsibilities: Warmly greet patients and ensure they feel welcome and comfortable Schedule/manage appointments and waitlists; confirm/reschedule as needed Handle calls, emails, and inquiries promptly and professionally Assist with intake forms and treatment/product questions Share service, promotion, and product information accurately Keep the front desk & lobby neat, organized, and stocked Facilitate smooth communication between patients and medical staff Process payments, update patient records, and protect confidentiality (HIPAA-compliant) Address patient concerns with patience and empathy; escalate when appropriate Learn new systems and products quickly; retain key info and SOPs Support daily operations and contribute to monthly team goals Required 1+ year in a fast-paced front desk or customer service role (medspa/medical preferred) Quick learning ability and strong multitasking under pressure Exceptional verbal and written communication; well-spoken and professional Outstanding organization, time management, and attention to detail Neat, polished, and reliable; positive, team-first mindset Comfortable with scheduling/POS software (or eager to learn) Flexibility for weekdays, some evenings, and weekends Preferred *Experience in medspa/wellness settings *Familiarity with EMR/EHR, payment reconciliation, and retail add-ons Benefits: Competitive hourly rate. Growth opportunities and skill development Service/product discounts Positive, supportive team culture

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate Range: The hourly rate for this position ranges from $16.50 to $18.50, depending on experience and qualifications.

(Temecula\/Menifee) A growing and busy Internal Medicine private practice seeking motivated Front Office Medical Assistants. We are seeking individuals who are dedicated team players, willing to cross train, work efficiently with positive energy, and have the ability to provide superb customer service. Prior medical office experience, computer skills with electronic medical records are a must. Duties include, but are not limited to: assist incoming phone calls, schedule patient office appointments, verify insurance benefits, order and maintain office supplies. Candidates must be flexible and reliable to work an assigned schedule, in either of our two locations, Temecula and Sun City. Business hours are Monday through Friday, 8:00am-5:00pm. Applicants that are Bilingual Spanish are a plus. We offer an excellent salary and benefit package including Paid Time Off, holidays, health, & dental benefits, as well as 401K. Front Office Medical Assistant, Internal Medicine (Temecula\/Menifee) Compensation: salary and benefit package including paid time off, holidays, health, dental, & prescription benefits, as well as 401K. Employment type: full\-time Job title: Medical Assistant\/Front Office Administrator Other opportunities: Back Office Medical Assistants, and Referrals Coordinators Benefits We offer an excellent salary and benefit package including Paid Time Off, holidays, health, dental, & prescription benefits, as well as 401K. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"50987327","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Medical"},{"field Label":"Work Experience","uitype":2,"value":"Prior medical office experience, computer skills with Microsoft Word\/Excel, electronic medical records are a must."},{"field Label":"City","uitype":1,"value":"Temecula"},{"field Label":"State\/Province","uitype":1,"value":"California"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"92590"}],"header Name":"Front Office Medical Assistant, Internal Medicine","widget Id":"313140000000072311","is JobBoard":"false","user Id":"313140000000083003","attach Arr":[],"custom Template":"5","is CandidateLoginEnabled":true,"job Id":"313140000002280011","FontSize":"12","google IndexUrl":"https:\/\/hospitalityspotlight.zohorecruit.com\/recruit\/ViewJob.na?digest=cOd7fmwSdddcZBaxv.wic LIvtDXLzNsQpnT8vumq5VM\-&embedsource=Google","location":"Temecula","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"kue3k9f8044db27e84498aca9c1e10182b8ea"}

Job Description Are you the One? If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you! Key Responsibilities Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times. The ideal candidate will be: Multi-task, detail-oriented, and remain service-centric. Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books. Manage time effectively. Assist with guest issues with professionalism in maintaining a hospitable attitude. Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes. What are we looking for? To fulfill this role successfully, you must possess the following: Well-groomed and professional appearance. Effective communication skills. Good listener. Emphatic and tolerant. Rational, prudent, and practical. Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must stand for eight hours, bend, stretch, and reach. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required. Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. What we are looking for in YOU and YOUR skillset! Pay Range $15 - $18 depending on experience Driven to climb the company ladder! Possess a winning attitude! ‘Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! (This position is NOT management and does not supervisor other employees) Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY This posting is placed on behalf of Fenton Chiropractic of California, a professional corporation that provides chiropractic services as The Joint Chiropractic clinics. The Joint Corp. provides management and other non-clinical services to Fenton Chiropractic of California

Job Description Front Desk Receptionist BFF Medical Wellness Clinic | Temecula, CA About BFF We're a membership-based functional medicine and aesthetics clinic redefining what accessible, proactive healthcare looks like. High standards. Warm vibes. Room to grow. Our patients aren't transactions-they're people on a health journey, and we're their partner every step of the way. At BFF, we believe in the power of relationships. We remember names. We notice when something's off. We celebrate wins. This isn't a sterile waiting room-it's a place where patients feel seen, valued, and supported. The Role We're looking for someone who understands that front desk isn't about checking boxes-it's about setting the tone for every patient's entire experience. You are the first face of BFF. The energy you bring, the warmth in your voice, the way you make someone feel the moment they walk through our doors-that's what defines us. This role is not for someone who operates on autopilot. We need a person who can read a room, adapt to different personalities, and turn a stressed-out patient into someone who feels heard and cared for. Someone who knows when to be playful and when to be professional. Someone who builds real connections-not just polite small talk. If you've ever worked in hospitality, you know what we mean. The front desk is hospitality. It's anticipating needs before they're spoken. It's remembering that Mrs. Rodriguez always runs five minutes late but is one of your most loyal members. It's knowing when to give someone space and when to check in. What You'll OwnHospitality & Patient Experience •Create a warm, welcoming environment from the moment patients arrive-greeting them by name whenever possible •Build genuine relationships with patients that make them feel like they're coming to see friends, not just a clinic •Stay composed and graceful under pressure-when patients are frustrated, you de-escalate with empathy, not defensiveness •Anticipate patient needs and proactively address concerns before they become problems •Represent BFF's brand values in every interaction-professional yet personable, efficient yet warm •Understand our membership model inside and out-and communicate its value with genuine conviction •Educate patients on the benefits of BFF membership: access to providers, health coaching support, monthly treatments, and deeply discounted add-ons •Know how our pricing compares to market rates (we're 40-70% below competitors) and share this confidently •Support retention by helping members see the ongoing value of their wellness journey with us •Convert interest into enrollment by matching services to patient goals-not through sales pressure, but through genuine alignment •Manage patient check-in and check-out with efficiency and accuracy •Schedule and confirm appointments, optimizing provider calendars to maximize patient access •Answer phones, texts, and emails with a polished, compassionate tone-responding promptly and professionally •Process payments, membership fees, and transactions accurately •Ensure all intake forms, consents, and documentation are complete and HIPAA-compliant •Maintain a clean, organized, and brand-forward reception area •Gather clear information about patient concerns and feedback-we need to understand why patients are happy or unhappy •Follow established protocols for handling common situations independently •Escalate appropriately-medical concerns to providers, complex issues to leadership-without unnecessary bottlenecks •Communicate proactively with clinical and administrative staff to ensure seamless patient flow •You're genuinely warm and relational. You light up when you see a familiar face. You ask about people's kids, their vacations, their goals. Connection isn't something you perform-it's who you are. •You stay composed under pressure. When things get hectic or a patient is upset, you don't match their energy. You stay grounded, listen, and find a path forward. •You're naturally adaptable. You can read the room. You know when to be lighthearted and when to be serious. You adjust your approach based on who's in front of you. •You believe in what we're building. You're excited about wellness, curious about our services, and proud to tell people why BFF is different. •You close loops and follow through. You don't let things fall through the cracks. If you say you'll call someone back, you do. Details matter to you. •You see leadership in your future. This role is a launching pad. We're growing fast and need people who want to grow with us. •Front desk, concierge, hospitality, or medical receptionist experience strongly preferred •Proven success in fast-paced, high-touch environments where relationships matter •Tech-comfortable: able to learn scheduling systems (Jane), EMR platforms, and digital payment tools quickly •Excellent verbal and written communication skills with impeccable phone presence •HIPAA awareness; CPR/BLS preferred or willingness to obtain •Bilingual (English/Spanish) is a strong plus •Training & Development: Deep training on our membership program, services, and patient experience playbooks •Expanded Scope: Take on coordinator responsibilities-events, reviews, inventory, onboarding new hires •Leadership Pathing: As we grow, advance into lead or front-office supervisor roles based on performance and mastery Membership ChampionFront Desk OperationsCommunication & EscalationYou'll Thrive Here If...QualificationsWhat Growth Looks Like Here BFF is not your average clinic. We're young, ambitious, and growing-with plans to open many more locations. That means opportunities that don't exist anywhere else. The Bottom Line We're not looking for someone who just answers phones and checks people in. We need someone who understands that every patient interaction is an opportunity to build loyalty, reinforce our value, and make someone's day a little better. If you're the kind of person who remembers names, stays calm when things get chaotic, and genuinely cares about making people feel welcome-we want to meet you. This is hospitality meets healthcare. And we need someone who can deliver both.