Front desk coordinator jobs in Rochester, MN - 88 jobs

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient.Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure. . Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. DOS must be able to push/pull up to 75 pounds on occasion. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Qualifications High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire. Exemption Status Nonexempt Compensation Detail $21.13 - $29.63 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday - 8-hour shift - Rotation - 6 am - 5 pm Evening Monday - Friday - 2 pm - 10:30 pm Weekend Schedule Saturday - 8 am - 5 pm Sunday - 8 hrs shift (7 am - 4 pm) International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna

Park Dental Apollo is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management. Starting Salary: $23.50 - $26.50 per hour #PDEE Responsibilities Preferred Qualifications Proficient with Microsoft Office, typing and data entry skills Ability to multi-task in a fast-pace work environment Professional customer service Effective communicator and team player Dental insurance knowledge is a plus Work Schedule Mon 7:30AM-6:15PM, Tues-Thurs 7:30AM-5:15PM Company Information Benefits Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too! About Park Dental Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology. "Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team "Like" our Park Dental careers page on Facebook for the latest updates about Park Dental! Park Dental is an equal opportunity employer.

Salary: $16.00 to $22.82 DOE ABOUT US: Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties. At HVMHC, we recognize the importance of work-life balance and offer flexible scheduling to support our employees' needs. We are committed to professional growth and prioritize internal promotions whenever possible. For team members pursuing licensure, we provide free clinical supervision to help you achieve your goals. Additionally, we utilize Eleos, an augmented intelligence software, to assist with case note documentationallowing our staff to focus more on client care. We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services. POSITION DESCRIPTION TITLE: Receptionist PROGRAM: All JOB SUMMARY: Greet all people who are calling and/or coming into the reception area of Hiawatha Valley Mental Health Center. Verify client information at each visit, including insurance information, and update in computer as needed; collect client payments; schedule/reschedule clients. Work cooperatively, efficiently, and effectively with both client and staff to ensure needs of clients/Hiawatha Valley Mental Health Center are met. JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Greet and assist clients. Transfer calls to the appropriate staff/department. Verify client address, phone number and billing sources, updating records as necessary. Copy insurance cards. Collect and record client payments. Notify clinicians of arrival of clients in timely manner. Schedule and reschedule appointments as needed, let clinician know about appointment changes. Fill in for other receptionist(s) at satellite offices as needed. Typing/word processing and sending correspondence for clinicians as needed. Verify client insurance benefits by appropriate system via internet or phone. Assist Intake with paperwork, as needed. PHYSICAL REQUIREMENTS FOR POSITION: Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be required. NON-ESSENTIAL FUNCTIONS: Perform other duties as assigned by the Office Manager. EQUIPMENT USED: Microsoft Office (Word, Excel and Outlook programs), billing/schedules/clinical software, 10-key calculator, personal computer, laser printer, copier, fax machine, postage meter, telephone/cell phone, multi-line phone system. JOB QUALIFICATIONS AND REQUIREMENTS: Prior receptionist experience, preferably with multi-line phone system. Good communication skills. Ability to work independently. Ability and knowledge to operate and use computers and word processing software in Windows environment. Must be able to maintain confidentiality. Must possess a vehicle valid drivers license and a willingness to travel as needed to organization locations throughout SE MN. WORK ENVIRONMENT: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence anddiscrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites. SUPERVISED BY: Office Manager SUPERVISES: None POSITION DESIGNATION: Non-exempt, Full-Time This job description is subject to change at any time. EMPLOYEE BENEFITS: We are proud to offer a comprehensive benefits package designed to support your well-being, professional development, and financial security: Paid Time Off & Leave Paid Leave Time: Begins accruing at 4.46 hours per paycheck, with 16 hours available upon hire (prorated for PT employees). Holidays: 8 paid holidays, plus 2 floating holidays (prorated for PT employees). Additional Paid Leave: Up to 10 days of jury duty leave Up to 5 days of bereavement leave 1 personal day per year Professional Development Support Up to $2,000 tuition reimbursement Up to $1,500 for continuing education Health & Wellness Benefits Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance offered for employees working between 30-40 hours per week. 20% YMCA membership discount OR $50 fitness reimbursement per year Retirement Savings Retirement plan with employer match of 50% match up to 6%, for employees working between 20-40 hours per week. EEO STATMENT: Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. APPLICATION PROCESS: A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form.

1.0 FTE - Day Shift Starting Pay - $20.40 to $24.98 (Based on Experience) At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. * Medical Insurance * Paid Time Off * Dental Insurance * Vision Insurance * Basic Life Insurance * Tuition Reimbursement * Employer Paid Short-Term Disability and Long-Term Disability * Adoption Assistance Plan Qualifications: * Prior computer experience required * Knowledge of medical terminology preferred * General knowledge of Accounts Receivable preferred * BLS certification Job Responsibilities: * Greets visitors to the department in a professional and friendly manner. * Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic. * Monitors monthly update of MN Healthcare Programs. * Identifies primary care providers. * Answers patient questions, including billing, and provides directional needs. * Schedules and verifies patient appointments. * Collects patient payments and co-pays at each visit. * Works closely with clinicians and nursing staff. * Attends education and training seminars. * Orders and stocks department supplies. * Performs internal and external patient referrals. * Other duties as assigned.

The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient.Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure. . Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. DOS must be able to push/pull up to 75 pounds on occasion. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

Company DescriptionJobs for Humanity is partnering with Mayo Clinic to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Mayo Clinic Job DescriptionWhy Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities Domitilla 5D (Do5D) is a 19 bed Long-Term Stay Unit (LSU) for stable to discharge patients awaiting transitional care needs in the community. The LSU employs an innovative staffing model including RNs, LPNs, PCAs, Nurse Technicians (NTs), and HUCs. The LSU allows staff to establish patient relationships and collaborate with the multidisciplinary team members in the dismissal planning process. The model of care includes reduced assessment frequency and has a focus on patient autonomy, recovery, and readiness for discharge. This unique and innovative unit offers individual and group care interventions to increase opportunities for socialization and patient engagement. The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs. Qualifications High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required. Additional Qualifications: Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays. Internal applicants should attach their three most recent performance appraisals. License or Certification: Maintains certifications/licensure per work unit requirements. Exemption Status Nonexempt Compensation Detail $20.64 - $29.12 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Sunday - Saturday; Day/Evening, 8-hour shifts Weekend Schedule Every other weekend International Assignment Yes Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Angela Roberts

Position Type: Part time Compensation: $18 per hour Schedule: Monday, Wednesday, & Friday, 3:00pm - 11:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. About Us: Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization. About the job: We're seeking a Part Time Front Desk Representative to join our team at Broadway Plaza in Rochester, MN. The Front Desk Representative will support the business by exceeding guest expectations through timely, professional service and assisting with various daily tasks. What you'll be doing: Assisting guests with luggage/groceries/travel Patrolling the building, monitoring cameras and acting immediately to any fire call that comes through the Simplex system Assisting check-ins with all the knowledge of appliances, locations of services and transportation Answering after hours phone calls, taking information about upcoming reservations or quotes and relaying the information to the on call staff member Valet parking for VIP guests Maintaining clean entrance and lobby areas Keeping up to date logs on valet parking, activity and packages Other duties as assigned Supervisory Responsibilities This position does not have any supervisory responsibilities. May provide cross-training to staff. About you: What you'll bring: High School diploma/GED Must have a valid driver's license What we are looking for: Excellent verbal communication skills Active listening skills and ability to give full attention and understand what guests are asking Bi-lingual is preferred Confidence, enthusiasm and a strong dedication to the job and company Basic computer knowledge and willingness to learn Customer focused approach to problem solving Work Environment: Usual office working conditions. This position will have desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to use their hands. The employee must have the ability to use a computer keyboard and mouse and the ability to dial, answer, and talk on a telephone. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. Ability to lift up to 30 pounds; boxes, documents and/or other items. Benefits & Perks: What's in it for you: Benefits listed out in a bulleted list Competitive Pay Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Paid Volunteer and Charitable Match Program Tuition Reimbursement Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program The Fine Print: Work Authorization: The employee must be legally authorized to work in the United States. EEO Statement: Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice. Employment Verification: In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. Background Checks: Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results. Reside is a drug-free workplace. *Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Kahler Inn & Suites, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring part time positions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. Responsibilities Greet and welcome guests upon arrival and departure Check guests in and out efficiently and accurately Manage reservations via phone, email, and in-person Handle guest inquiries, requests, and complaints promptly and professionally Process payments and manage the cash drawer Provide information about the hotel, available rooms, rates, and amenities Coordinate with housekeeping and maintenance staff to ensure guest satisfaction Maintain a neat and organized front desk area Adhere to all hotel policies, procedures, and safety guidelines Qualifications High school diploma or equivalent Previous experience in a customer service role, preferably in the hospitality industry Proficiency with hotel management software (e.g., OPERA, Protel) is a plus Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work a flexible schedule, including nights, weekends, and holidays Professional appearance and demeanor Ability to stand for extended periods Benefits: Competitive pay Health, dental, and vision insurance Paid time off Opportunities for career advancement and professional development Compensation Range: The compensation for this position is $17.00/hour to $17.50/hour based on qualifications and experience. What we offer: Competitive starting wages Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants

Kahler Inn & Suites, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring part time positions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. Responsibilities Greet and welcome guests upon arrival and departure Check guests in and out efficiently and accurately Manage reservations via phone, email, and in-person Handle guest inquiries, requests, and complaints promptly and professionally Process payments and manage the cash drawer Provide information about the hotel, available rooms, rates, and amenities Coordinate with housekeeping and maintenance staff to ensure guest satisfaction Maintain a neat and organized front desk area Adhere to all hotel policies, procedures, and safety guidelines Qualifications High school diploma or equivalent Previous experience in a customer service role, preferably in the hospitality industry Proficiency with hotel management software (e.g., OPERA, Protel) is a plus Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work a flexible schedule, including nights, weekends, and holidays Professional appearance and demeanor Ability to stand for extended periods Benefits: Competitive pay Health, dental, and vision insurance Paid time off Opportunities for career advancement and professional development Compensation Range: The compensation for this position is $17.00/hour to $17.50/hour based on qualifications and experience. What we offer: Competitive starting wages Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants

At Triple Shift Entertainment we're proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the front of house area. The front desk attendant will serve as our guests' first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests. Pay Range: $11.20- $14/hour Responsibilities: Greeting, welcoming, and directing guests with Spirit Show Excellence by maintaining a positive attitude, remaining focused on customer needs. Manage the scheduling of bowling lanes and equipment. Educate guests on lane availability, pricing, and any ongoing promotions. Respect. Assist guests in selecting appropriate equipment, such as shoes. Process lane reservations, walk-in requests, and lane assignments Handle cash and electronic payments Answer customer inquiries via phone, email, or in-person Maintain a clean and organized desk area Manage equipment cleaning and organization (i.e., shoes) Removes chipped and cracked bowling balls from racks as needed. Removes bowling balls from ball return and returns to ball racks. Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures Promote an atmosphere of teamwork by assisting co-workers. Use Courage to communicates customer concerns and complaints to manager on duty. Other duties as assigned. *This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC. Requirements Previous customer service experience. Excellence in interpersonal and communication skills Familiar with cash handling and point-of-sales systems. Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays. Excellent time management and the ability to prioritize tasks. 401k Information:You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.Benefits:Please copy and paste the links below into your browser to view information on benefits offered to eligible employees-Employee Premiums link - Benefit Premiums Benefits Guide 2026 link - Benefits Guide 2026

Job DescriptionBenefits: Employee discounts Free uniforms Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Lake Winona Manor .60 FTE, 48 hours Bi-weekly 12 Hour shifts, primary 7am-7pm, 8am-4:30pm on assigned Saturdays Weekends: Every 4th Holidays: Occasionally The Health Unit Coordinator (HUC) is responsible for processing provider orders, scheduling appointments, maintaining resident records, providing general clerical duties for Lake Winona Manor, and assisting professional nursing personnel in the coordination care. Interacts frequently with providers, vendors and support staff to ensure seamless resident care. The Health unit coordinator is integral in setting up and keeping maintenance of electronic medical records. Essential Duties & Responsibilities: Accurately and efficiently processes provider orders and entry into the electronic medical record. Communicates high-priority orders and/or situations to the licensed nurses in a timely manner. Supports and facilitates the scheduling, forms, and clinical notes with Physicians and associate-level providers on a continuous manner. Interacts frequently with providers and the interdisciplinary team to ensure accuracy of resident orders and information. Coordinates appointments, transportation and transfer of necessary health records with other departments and/or facilities. Acts as a first contact for residents, families, and visitors on the unit. Displays professional and courteous treatment during all interactions. Coordinates resident/visitor flow into the unit assuring resident privacy and confidentiality. Maintains an orderly environment in the nursing station using lean principles and supplies the desk areas with the necessary supplies. Is constantly vigilant to the safety needs of the resident, taking precautions as warranted and communicating concerns to the Licensed Nurse in a timely manner. Participates in and supports continuous improvement initiatives. Assists with unit needs as directed by nursing personnel. Supports the Physicians and associate-level providers continuously. Demonstrates safe and effective resident care support. Completes all mandatory training as required by Winona Health. Verbalizes role in various public address codes. Demonstrates exceptional communication skills in both clinical processes and daily unit interactions. Skills and Experience: Required: Completion of Medical Secretary or HUC or LPN program Preferred: Experience as Medical Secretary or HUC Microsoft Word, Excel, Outlook and Electronic Medical Records Physical Demands: Light Work Work activities that require lifting up to 20lb rarely, 15# occasionally, and 10# frequently. Push/pull 20# of frequent basis and 40# on rare basis. Light work generally exceeds the physical demand requirements for those for sedentary work. The work activities may include working in bending or stooping positions on an occasional basis and/or rarely squatting or kneeling Physical Requirements: May lift and carry supplies that weigh between 10-15lb and max of 20lb May push/pull carts on frequent basis with force of 20lb (included are laundry carts, office supply carts (Rubbermaid carts=12-15lb), vacuum cleaner, meal carts) May occasionally push/pull patients/residents in wheelchair for short distance of less than 25 feet. May assume reaching ranges frequently between vertical heights of 20-36” in either sitting or standing position to complete work activities. Reaching to retrieve items from storage may require occasional reaching at vertical heights of 18-20” and 40-72”. May assume frequent reaching to the front and side and occasional reaching above shoulder height while working in either sitting or standing positions. May require light to moderate grip or pinch force to complete work activities. Work Environment: This is a fast-paced environment with multi-tasking, prioritizing and frequent interruptions. Continuous interpersonal communication is required with staff, volunteers and the general public. Required Work Schedule: Generally 12 hour shifts from 7am-7pm on weekdays. Rotation of every 4th Saturday 8-4:30pm. Hours may vary according to the staffing needs of the department. May be required to work some weekday holidays. No major holidays. Internal Applicant Policy: It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers and position reclassifications. Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications. Disclaimer: Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.

The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient.Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure. . Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. DOS must be able to push/pull up to 75 pounds on occasion. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

1.0 FTE - Day Shift Starting Pay - $20.40 to $24.98 (Based on Experience) At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. * Medical Insurance * Paid Time Off * Dental Insurance * Vision Insurance * Basic Life Insurance * Tuition Reimbursement * Employer Paid Short-Term Disability and Long-Term Disability * Adoption Assistance Plan Qualifications: * Prior computer experience required * Knowledge of medical terminology preferred * General knowledge of Accounts Receivable preferred * BLS certification Job Responsibilities: * Greets visitors to the department in a professional and friendly manner. * Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic. * Monitors monthly update of MN Healthcare Programs. * Identifies primary care providers. * Answers patient questions, including billing, and provides directional needs. * Schedules and verifies patient appointments. * Collects patient payments and co-pays at each visit. * Works closely with clinicians and nursing staff. * Attends education and training seminars. * Orders and stocks department supplies. * Performs internal and external patient referrals. * Other duties as assigned.

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team. You will be responsible for coordinating the details of the patient's visit by: • Serving as a direct contact and resource to the patient • Preparing the patient for their appointment by performing check-in procedures and rooming for providers • Collecting patient vitals and completing pre-examination record information • Scheduling follow-up appointments • Managing the flow of patient material • Communicating scheduling delays or changes • Assist with wayfinding • Performing additional direct patient care duties as needed Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist: ******************************************* Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operations Specialist in the internal Opportunity Marketplace. Required Qualifications : High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree. Additional Qualifications : • Excellent communication and interpersonal skills • Superior customer service skills • Desire to work in team environment • Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. • Problem solving and decision-making skills • Ability to multi-task and prioritize • Adaptable to change Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire. ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to help patients.

ABOUT US: Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties. At HVMHC, we recognize the importance of work-life balance and offer flexible scheduling to support our employees' needs. We are committed to professional growth and prioritize internal promotions whenever possible. For team members pursuing licensure, we provide free clinical supervision to help you achieve your goals. Additionally, we utilize Eleos, an augmented intelligence software, to assist with case note documentation-allowing our staff to focus more on client care. We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services. POSITION DESCRIPTION TITLE: Receptionist PROGRAM: All JOB SUMMARY: Greet all people who are calling and/or coming into the reception area of Hiawatha Valley Mental Health Center. Verify client information at each visit, including insurance information, and update in computer as needed; collect client payments; schedule/reschedule clients. Work cooperatively, efficiently, and effectively with both client and staff to ensure needs of clients/Hiawatha Valley Mental Health Center are met. JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Greet and assist clients. Transfer calls to the appropriate staff/department. Verify client address, phone number and billing sources, updating records as necessary. Copy insurance cards. Collect and record client payments. Notify clinicians of arrival of clients in timely manner. Schedule and reschedule appointments as needed, let clinician know about appointment changes. Fill in for other receptionist(s) at satellite offices as needed. Typing/word processing and sending correspondence for clinicians as needed. Verify client insurance benefits by appropriate system via internet or phone. Assist Intake with paperwork, as needed. PHYSICAL REQUIREMENTS FOR POSITION: Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be . NON-ESSENTIAL FUNCTIONS: Perform other duties as assigned by the Office Manager. EQUIPMENT USED: Microsoft Office (Word, Excel and Outlook programs), billing/schedules/clinical software, 10-key calculator, personal computer, laser printer, copier, fax machine, postage meter, telephone/cell phone, multi-line phone system. JOB QUALIFICATIONS AND REQUIREMENTS: Prior receptionist experience, preferably with multi-line phone system. Good communication skills. Ability to work independently. Ability and knowledge to operate and use computers and word processing software in Windows environment. Must be able to maintain confidentiality. Must possess a vehicle valid driver's license and a willingness to travel as needed to organization locations throughout SE MN. WORK ENVIRONMENT: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites. SUPERVISED BY: Office Manager SUPERVISES: None POSITION DESIGNATION: Non-exempt, Full-Time This job description is subject to change at any time. EMPLOYEE BENEFITS: We are proud to offer a comprehensive benefits package designed to support your well-being, professional development, and financial security: Paid Time Off & Leave Paid Leave Time: Begins accruing at 4.46 hours per paycheck, with 16 hours available upon hire (prorated for PT employees). Holidays: 8 paid holidays, plus 2 floating holidays (prorated for PT employees). Additional Paid Leave: Up to 10 days of jury duty leave Up to 5 days of bereavement leave 1 personal day per year Professional Development Support Up to $2,000 tuition reimbursement Up to $1,500 for continuing education Health & Wellness Benefits Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance offered for employees working between 30-40 hours per week. 20% YMCA membership discount OR $50 fitness reimbursement per year Retirement Savings Retirement plan with employer match of 50% match up to 6%, for employees working between 20-40 hours per week. EEO STATMENT: Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. APPLICATION PROCESS: A background check is as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form.

Lake Winona Manor .60 FTE, 48 hours Bi-weekly 12 Hour shifts, primary 7am-7pm, 8am-4:30pm on assigned Saturdays Weekends: Every 4th Holidays: Occasionally The Health Unit Coordinator (HUC) is responsible for processing provider orders, scheduling appointments, maintaining resident records, providing general clerical duties for Lake Winona Manor, and assisting professional nursing personnel in the coordination care. Interacts frequently with providers, vendors and support staff to ensure seamless resident care. The Health unit coordinator is integral in setting up and keeping maintenance of electronic medical records. Essential Duties & Responsibilities: * Accurately and efficiently processes provider orders and entry into the electronic medical record. Communicates high-priority orders and/or situations to the licensed nurses in a timely manner. * Supports and facilitates the scheduling, forms, and clinical notes with Physicians and associate-level providers on a continuous manner. * Interacts frequently with providers and the interdisciplinary team to ensure accuracy of resident orders and information. * Coordinates appointments, transportation and transfer of necessary health records with other departments and/or facilities. * Acts as a first contact for residents, families, and visitors on the unit. Displays professional and courteous treatment during all interactions. * Coordinates resident/visitor flow into the unit assuring resident privacy and confidentiality. * Maintains an orderly environment in the nursing station using lean principles and supplies the desk areas with the necessary supplies. * Is constantly vigilant to the safety needs of the resident, taking precautions as warranted and communicating concerns to the Licensed Nurse in a timely manner. * Participates in and supports continuous improvement initiatives. * Assists with unit needs as directed by nursing personnel. * Supports the Physicians and associate-level providers continuously. * Demonstrates safe and effective resident care support. * Completes all mandatory training as required by Winona Health. * Verbalizes role in various public address codes. Demonstrates exceptional communication skills in both clinical processes and daily unit interactions. Skills and Experience: Required: * Completion of Medical Secretary or HUC or LPN program Preferred: * Experience as Medical Secretary or HUC * Microsoft Word, Excel, Outlook and Electronic Medical Records Physical Demands: Light Work * Work activities that require lifting up to 20lb rarely, 15# occasionally, and 10# frequently. Push/pull * 20# of frequent basis and 40# on rare basis. Light work generally exceeds the physical demand requirements for those for sedentary work. The work activities may include working in bending or stooping positions on an occasional basis and/or rarely squatting or kneeling Physical Requirements: * May lift and carry supplies that weigh between 10-15lb and max of 20lb * May push/pull carts on frequent basis with force of 20lb (included are laundry carts, office supply carts (Rubbermaid carts=12-15lb), vacuum cleaner, meal carts) * May occasionally push/pull patients/residents in wheelchair for short distance of less than 25 feet. * May assume reaching ranges frequently between vertical heights of 20-36" in either sitting or standing position to complete work activities. Reaching to retrieve items from storage may require occasional reaching at vertical heights of 18-20" and 40-72". * May assume frequent reaching to the front and side and occasional reaching above shoulder height while working in either sitting or standing positions. * May require light to moderate grip or pinch force to complete work activities. Work Environment: This is a fast-paced environment with multi-tasking, prioritizing and frequent interruptions. Continuous interpersonal communication is required with staff, volunteers and the general public. Required Work Schedule: Generally 12 hour shifts from 7am-7pm on weekdays. Rotation of every 4th Saturday 8-4:30pm. Hours may vary according to the staffing needs of the department. May be required to work some weekday holidays. No major holidays. Internal Applicant Policy: It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers and position reclassifications. Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications. Disclaimer: Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team. You will be responsible for coordinating the details of the patient's visit by: • Serving as a direct contact and resource to the patient • Preparing the patient for their appointment by performing check-in procedures and rooming for providers • Collecting patient vitals and completing pre-examination record information • Scheduling follow-up appointments • Managing the flow of patient material • Communicating scheduling delays or changes • Assist with wayfinding • Performing additional direct patient care duties as needed Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist: ******************************************* Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operations Specialist in the internal Opportunity Marketplace. Required Qualifications : High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree. Additional Qualifications : • Excellent communication and interpersonal skills • Superior customer service skills • Desire to work in team environment • Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. • Problem solving and decision-making skills • Ability to multi-task and prioritize • Adaptable to change Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire. ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to help patients.

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Boston, MA. You will be managing a client's referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client's business contract. You will provide onsite customer service and be a resource to a client's clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions. Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups. *Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic. **This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications for Laboratory Referral Specialist I: You must have a high school diploma/GED and 3 years of relevant work experience. Qualifications for Laboratory Referral Specialist II: You must have a bachelor degree or an associate degree with 1 year of relevant experience. Additional Qualifications / Application Requirements DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor. You must include a resume to be considered for this position, cover letter preferred/optional. Internal applicants must attach their three most recent performance appraisals to be considered for this position. Bachelor's degree and previous laboratory experience preferred. Must be capable of multi-tasking and performing in a fast-paced and customer focused environment. Excellent communication skills and ability to work closely with others is essential. Must maintain a high level of confidentiality handling results, patient information and business interactions. Organized and capable of prioritizing work with limited oversight. Must possess good human relations skills and be able to communicate effectively both orally and in written form. Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.