Front Desk Coordinator
Front Desk Coordinator Job In Vancouver, WA
Job Title: Front Desk Coordinator
Salary: $20-$25 per hour
Hours: M-F, 8am-5pm
Duration: 3 month contract with potential for extension or conversion
Job Description:
LHH Recruitment is looking for a friendly and organized Front Desk Coordinator to join our client's team in Vancouver, WA. The ideal candidate will be the first point of contact for their clients and visitors, providing exceptional customer service and ensuring smooth operations at the front desk. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Greet and welcome clients, visitors, and employees with a warm and professional attitude.
Answer and direct phone calls, taking messages and providing information as needed.
Manage the front desk area, ensuring it is clean, organized, and presentable at all times.
Schedule and coordinate appointments, meetings, and conference room bookings.
Handle incoming and outgoing mail, packages, and deliveries.
Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
Provide support to other departments as needed, including assisting with special projects and events.
Maintain confidentiality and handle sensitive information with discretion.
Qualifications:
1+ years of experience as Front Desk Coordinator, Receptionist, Administrative Assistant, or in a similar role.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Professional appearance and demeanor.
Ability to work independently and as part of a team.
High level of customer service and interpersonal skills.
Education:
High school diploma or equivalent required; additional education or certification in office administration is a plus.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave
required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **************************************
The Company will consider qualified applicants with arrest and conviction records.
From
Patient Access Representative
Front Desk Coordinator Job In Portland, OR
US-OR-PORTLAND Type: Regular Full-Time Good Samaritan Medical Ctr campus
You are the first face that patients see, and you set the tone for a personable, positive experience. In short, you are the face of Legacy.
As we strive to fulfill our mission of making life better for others, we need caring and capable individuals to assist patients in every aspect of their health care journey. As a Patient Access Representative, you will use your strong communication and interpersonal skills to collect insurance and other information from patients, help patients and families determine financial responsibilities, collect co-payments, and obtain required legal documentation for state and federal compliance regulations. Your ability to create accurate medical and financial records will benefit patients as well as medical professionals and staff.
Responsibilities
The Patient Access Representative is the primary non-clinical contact for all hospital-based patient visits. Greets, registers, checks-in and admits patients depending on scope and service line. Key duties include the collection of demographics, medical providers involved in the patient's care, medical decision makers, the verification of insurance/benefits, and determination of financial responsibilities. Assists patients and their families in determining active insurance coverage and provides information on accessing financial and insurance resources. Offers self-pay information and discounts as appropriate. Collects appropriate copayments, co-insurances, deposits and payments. Works in collaboration with most Revenue Cycle departments and each hospital's units/departments to create accurate medical and financial records. Collects and provides required legal documentation to meet State and Federal compliance regulations.
Qualifications
Education:
High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
Experience:
A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.
Skills:
Effective written and verbal communication skills.
Critical thinking and problem-solving skills required.
Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
Demonstrated effective interpersonal skills which promote cooperation and teamwork.
Ability to withstand varying job pressures and organize/prioritize related job tasks.
Ability to perform multiple tasks at the same time.
Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.
Ability to deal with people in emergent and/or stressful situations.
Ability to identify alternative means of communication as needed.
Ability to adapt to change.
Keyboard skills and ability to navigate electronic systems applicable to job functions.
Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases.
Demonstrated understanding of complex collection issues.
Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred.
Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred.
Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines.
Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status.
Ability to enroll patients into Presumptive Medicaid services - which entails a detailed questionnaire with the patient to determine eligibility
Knowledge of medical terminology.
LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action.
Equal Opportunity Employer/Vet/Disabled
Compensation details: 21.45-30.66 Hourly Wage
PI51e3c83e2e64-26***********9
Scheduler - Northwest Spine & Pain Surgery Center
Front Desk Coordinator Job In Wilsonville, OR
Scheduler - Northwest Spine & Pain Surgery CenterJOB_DESCRIPTION.SHARE.HTML
CAROUSEL_PARAGRAPH
JOB_DESCRIPTION.SHARE.HTML
Wilsonville, Oregon
Northwest Spine and Pain Surgery Center
Healthcare Delivery
Regular
Full-time
1
USD $18.00/Hr.
USD $23.00/Hr.
35110
Job Description Overview
Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:
We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
The new SCA Health represents who we are today and where we are going-and the growing career opportunities for YOU.
Responsibilities
Responsible for scheduling all outpatient surgeries and procedures as requested by the physician or the physician's office staff.
Responsible for obtaining and adding patient demographics and insurance information into the billing system.
Responsible for contacting payers to verify patient benefits and obtain necessary authorization.
Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services.
Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager.
Responsible for capturing complete and accurate clinical, demographic and insurance information on patients scheduled at the surgery center.
Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases.
Responsible for communicating any potential scheduling conflicts to the Director of Nursing.
Promptly communicates any patient problems to the Business Office Manager and/or Director of Nursing.
Maintains positive communications with the medical staff members and their office personnel.
Responsible for tracking cancellations.
Responsible for monitoring and maintaining and releasing block time.
Responsible for preparing daily bank deposits for monies received at the surgery center.
Cross-training to cover the front desk for lunches, breaks, and extended absences of the Receptionist/Admitting Clerk. The Scheduler shall also be cross trained in medical records, chart preparation, collections, and patient account advocacy duties.
Perform other clerical duties as directed by the Business Office Manager.
Qualifications
High school diploma or GED required
Minimum one (1) year scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office
Attendance
Punctuality
Ability to meet deadlines
USD $18.00/Hr. USD $23.00/Hr.
PIa96d58e865d3-26***********9
Medical Receptionist (Tigard)
Front Desk Coordinator Job In Tigard, OR
2022 Top Workplace
WE DO URGENT CARE DIFFERENTLY
On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success
Medical Front Desk Receptionist - The Medical Front Desk Receptionist is a highly skilled customer service representative who plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.
Education and/or Experience Requirements:
1+ years of customer service in person-to-person work environments, preferred
1+ years experience with medical administrative duties preferred
Computer skills/literacy, required
Medical terminology knowledge is strongly preferred
Opportunities To Learn & Grow:
This patient-facing position is an excellent first step into healthcare
Opportunities to take on a Medical Assistant Apprenticeship program available
Costs are covered by AFC!
Pay and Benefits:
$20 - $24.00+ / hour Depending on Years of Experience
Monthly performance-based bonus
Full-Time Benefits Eligible
401k at 1 year, with a 3% Employer Contribution
3 Weeks Paid Time Off
AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics
Schedule: Full-time, ~40 hrs/week. Shifts are set schedules; looking for a candidate to work with our back half team
Wednesday - Saturday. Hours = Wednesday 1:00pm - 8pm, Thursday-Friday 8am - 8pm, Saturday 9am - 6pm
One on-call shift a month in addition to regular schedule is required
Location: Tigard Clinic: 11675 SW Pacific Hwy, Tigard, OR 97223
In addition to regular scheduled shift, we require sign up for one on-call shift a month. Reliable transportation is a must, as the location for on-call could be at any of our clinic locations:
OREGON Clinic Locations:
- Northeast Portland (97213)
- Cedar Mill (97229)
- Tigard (97223)
- Oregon City (97045)
- Beaverton (97005)
- Hillsboro (97123)
WASHINGTON Clinic Locations:
- Vancouver/Camas (98684) - coming soon!
What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining a calm and collected demeanor are important attributes.
Essential Functions/Major Responsibilities:
Greet and acknowledge patients with a warm and friendly demeanor
Provide appropriate forms upon check-in and completing patient registration in EMR
Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
Answering calls and resolving needs or directing them to the appropriate department
Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
Responsible for the setup and close-out of the cash drawer
Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
All other duties as assigned by the Clinic Manager.
Exhibit Company Core Values:
Commitment - Commitments are clearly made and met
Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
Excellence - Excellence in everything we do
Celebrate - Celebrate wins - both small and large
Trust - Trust builds teamwork through vulnerability and respect
Safety & Wellbeing
Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Dental Front Desk Receptionist
Front Desk Coordinator Job In Portland, OR
Job Description
Are you looking for a gratifying position where you help others? Do you want to work alongside a kind and friendly team? Bridgeport Smiles Family Dentistry is currently hiring a Dental Front Desk Receptionist to join our Tigard, OR office full-time. This position earns $20.00 - $26.00/hour, depending on experience. Plus, we offer our entry-level Dental Front Desk Receptionists the following benefits:
401(k)
Office vacation
Paid time off (PTO)
Health insurance and in-house dental
Think this is the customer service opportunity you've been looking for? Keep reading to find out!
YOUR IMPACT AS A DENTAL FRONT DESK RECEPTIONIST
This full-time position typically works Tuesday - Friday, making every weekend a 3-day weekend!
In this entry-level position, you play a crucial role in keeping our patients happy and our office running smoothly. Prioritizing excellent customer service, you cheerfully greet patients when they call or visit our practice and take care of their needs. From scheduling appointments and processing payments to updating insurance files and following up on claims, you set our patients up to have an easy time receiving terrific oral health care. You take pride in helping so many people and feel great about your tremendous impact!
ABOUT BRIDGEPORT SMILES FAMILY DENTISTRY
At Bridgeport Smiles Family Dentistry, we offer patients of all ages exceptional dental care that puts smiles on their faces! As a locally owned business, we pride ourselves on being the neighborhood headquarters for all things dental. Our skilled and friendly team can handle it all, from routine cleanings and checkups to implants and emergency treatments. We're not just dentists; we're caretakers who support every client's overall health and well-being. We first opened our doors in 2009, and we're excited to continue our mission of bringing more smiles to the community!
Our amazing team members are at the core of our success, and we're ready to bring new talent aboard. To thank our employees for all they do, we offer excellent wages, great benefits, and a supportive work environment. However, what really makes the job great is our patients. We have a fantastic, loyal clientele that has stuck with us for years, and we've been lucky enough to watch some patients grow from children to adults. Join us and learn what it means to love where you work!
OUR IDEAL DENTAL FRONT DESK RECEPTIONIST
Excellent customer service skills
Ability to effectively use Eaglesoft software
Does this sound like you?
Cheerful and friendly
Team player and eager to help
Organized and detail-oriented
If so, this could be the job you're looking for!
READY TO JOIN US?
If you think you'd be a great fit for this entry-level job, we need you. Apply today to join our amazing team as a Dental Front Desk Receptionist!
Location: 97224
Job Posted by ApplicantPro
Front Office
Front Desk Coordinator Job In Camas, WA
Job Description
State Farm Agency, located in Camas, WA, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities include but not limited to:
Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage incoming calls.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Provide excellent customer service.
You will receive:
Base Pay plus bonus
Valuable experience
Growth potential/Opportunity for advancement within my office
Ideal Candidate:
Must be willing to obtain Property and Casualty insurance license.
Must be willing to obtain Life and Health insurance license.
Strong phone contact handling skills and active listening.
Comfortable with making outbound calls.
Genuinely excited to help customers.
Patient, empathetic, and passionately communicative; loves to talk.
Ability to empathize with and advocate for clients when necessary.
Strong Problem-solving skills
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Medical Front Desk Coordinator- Barnes Road
Front Desk Coordinator Job In Portland, OR
Job Description
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Front Desk Receptionist
Front Desk Coordinator Job In Portland, OR
Role: Front Desk Receptionist / Scheduler Reports
Supervisor: Front Desk Supervisor
Employment: Hourly (non-exempt), 1.0 FTE, full-time
Schedule: Monday - Friday; 8:30am - 5:00pm (rotating)
Salary: $20-22/hr DOE
Location: Both our SE Portland and Clackamas Locations
Travel: Some local travel may be required to meet staffing needs.
POSITION SUMMARY:
Our Front Desk Receptionists are considered “The Face of Quest”, representing our clinic in a cheerful and professional manner. The primary job function for this position is to create an environment that allows clients to feel welcomed, supported, and cared for, while also supporting the staff at Quest through our administration and communication.
We achieve this by being thorough and quick with our intake and scheduling processes, communicating clearly and kindly to all we encounter, and supporting our behavioral health and medical teams with daily tasks and processes. The perfect candidate will be someone who cares deeply about professional and respectful communication. Our Front Desk Team works in tandem all day, so we are looking for someone who can work effectively on a close-nit team.
DAY TO DAY RESPONSIBILITIES:
Act as clinic wide support staff for all programs including: Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.
Requires the flexibility to work at both our Clackamas and Multnomah locations
Provide excellent customer service in a professional setting
Develop and maintain a comprehensive understanding of the intake process across all departments
Communicate with other agencies on behalf of Quest Center clients
Answer multi-line phones and direct calls to the appropriate location
Check clients in for appointments
Schedule appointments both for in person and virtual appointments
Process incoming/outgoing mail
Utilize SOP systems to process supplement and payment transactions accurately
Open and/or close the clinic
Make reminder calls
Prepare paperwork for the next day's appointments, including legal documents and insurance forms
Be a liaison for the clinic. Maintain knowledge of the services that are provided at the clinic and be able to answer general questions for prospective clients
Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA)
Perform project-based assignments
Collborate with the rest of the Front Desk Team teammembers
Traveling Dental Front Office (Clackamas & Woodburn)
Front Desk Coordinator Job In Happy Valley, OR
Job DescriptionBenefits:
401(k)
Competitive salary
Health insurance
Vision insurance
Looking for a fabulous front desk person for out dental office. Must be willing to travel between Woodburn and Clackamas a couple days a week to help enter in payments and evaluate claims. Knowledge of medical billing is a must.
Responsibilities include but are not limited to:
-Managing schedules
-Treatment planning and preauths of dental treatments
-Insurance breakdown
-Fee negotiation with insurances
-Entering in insurance payments and understanding OOP calculations for patients
- Setting up and managing hygiene recalls
- Sending claims and statement
Must know basic medical insurance billing and Dentrix
Please send resume with references and requested hourly wage
Front desk receptionist/Concierge
Front Desk Coordinator Job In Portland, OR
Job Description
People taking care of people, that's who we are and what we do at Cogir Senior Living!
What to expect...
Cogir Senior Living is hiring a friendly, organized, and outgoing Front Desk Concierge in our premier, brand-new retirement community, Cogir of Tigard.
As the first point of contact with our residents, families, visitors, and guests, the concierge is an important part of our brand and has a dynamic role in their community. This position will support the community by providing front desk coverage and representing the community at an extraordinary level by consistently being pleasant and helpful to everyone walking through the doors.
If you seek a highly rewarding career where you can make a difference every day and are driven by a passion for serving others, look no further and apply today!
What Cogir has to offer you?
Competitive wages, training, and opportunities to learn new skills and grow.
An inclusive, positive work environment where everyone has a voice.
Heath, Dental, Vision, and Life insurance for qualifying employees.
Pay on demand.
401K Plan with company match.
Paid Vacation, sick leave, and holiday pay.
Employee Assistance Program.
Generous Employee Referral Bonus Program.
Free meals at work and more!
What will you do as a Concierge?
Answer a multi-line telephone.
Greet all families, residents, and guests with a smile.
Ensure all outside vendors, families, and residents check in and out.
Direct / answer resident and vendor questions or inquiries to the appropriate person.
Schedule transportation.
Support management and their request with tasks and/or projects.
Order office supplies.
Complete work order requests.
Enter all data entries as assigned.
If you have these qualifications, we'd love to chat:
Positive team player attitude and love working with people!
High School Diploma or equivalent.
Previous front desk, customer service, or administrative experience is preferred.
Knowledge of various computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist our residents, visitors, and team members.
Friendly, assertive, outgoing, multitasked, and organized.
Excellent communication skills.
Previous experience working in Independent Living (IL), Assisted Living (AL), Memory Care (MC), or Senior Living is a plus!
About COGIR Management USA:
COGIR Management USA, headquartered in Scottsdale, manages 90 senior living communities across 11 states and continues to grow. We are proud to be a leader in the senior housing industry, providing an exceptional quality of care, amenities, and team culture where our residents and team members thrive.
Our common goal is to make a positive difference in the lives of our residents today and in the future. Our team identity is based on three pillars: Human Focus, Creativity, and Excellence. We offer a unique lifestyle approach to our living situation and are a company committed to continuing to improve.
Apply today and become part of the COGIR Family!
Job Posted by ApplicantPro
Front Desk Receptionist
Front Desk Coordinator Job In Lake Oswego, OR
Job DescriptionLooking for an enthusiastic individual, who is a team player to join the Olson Pediatrics Front Desk Team in November! We are looking for a team member who wants to work on the weekends, evenings from 4p-6p, and help cover sick/vacation time during the week. The Front Desk Receptionist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients and processing payments after treatment. See below for a list of duties/responsibilities:
Greeting patients professionally both in person and on the phone
Checking in patients, including collecting co-pays, updating demographics, and insurance information
Quickly answering or properly referring questions and issues
Scheduling and/or rescheduling appointments, while optimizing provider schedules and patient satisfaction with efficient scheduling
Notifying nurses of patient arrivals
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Processing in-coming faxes
Preparing Bright Future Questionnaires for next day Well Child Checks
Data Entry of patient demographics, insurance information, contacts, and pharmacy
Scan patient paperwork
Medical record reconciliation, updating patients immunization record
Assisting with sorting and deliver of staff mail
Make copies of forms and patient handouts for clinic staff
Pick up and clean patient waiting room
Other administrative tasks assigned by Front Desk Supervisor
Salary: $18.00 - $22.00 per hour
Benefits: Paid Time Off, Health Insurance, and 401(k)
Schedule: 8 hour shift, Monday thru Friday
Front Desk Receptionist (age 18+) Referral
Front Desk Coordinator Job In Portland, OR
| Our Mission: Clackamas Service Center (CSC) is an inclusive, "one-stop" community center for individuals and families seeking food relief and resources for improved health, dignity, and stability. The Front Desk Receptionist acts as a member liaison, connecting members to CSC services they are seeking. This volunteer plays an important role in facilitating the delivery of critical services to housed and unhoused community members. By building trusting relationships with members, the Front Desk Receptionist not only helps build community but improves the health of our neighbors.
As a Front Desk Receptionist, you will be the first point of contact for our members. We are looking for kind, patient volunteers who enjoy interacting with community members. This position will mostly entail managing our mail service, including sorting mail, keeping track of mail agreements and handing out mail to our members during services. All shifts take place between the hours of 10:00 am - 3:00 pm, Tuesday through Thursday.
**This is great opportunity if you can:**
- Sign members up for grocery
- Sort and hand out mail
- Answer the door and answer questions as they come up
- Help track number of visitors to the clothing room
**Desired Knowledge, Skills, and Abilities:**
- Lived or professional experience with marginalized populations, or passion to learn
- Effective communication skills, including the ability to interact well with the organization's community of staff, volunteers, members, and guests
- Second language abilities are welcome
The Front Desk Receptionist is an ideal position for individuals who are interested in learning about community resources and social services in a mission-driven organization. Volunteers can expect to broaden their understanding of community needs, existing income gaps, and the significance of connecting our neighbors to essential services and resources. If you are looking for a rewarding volunteer experience in a fast-paced environment, CSC is for you.
**Opportunity Requirements:**
* Volunteers must be **18** **years of age or older** to participate in this opportunity.
**Click on "Express Interest" below if you are interested in helping out!**
****This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.**
****Please note, your hours may not be recorded in your Hands On Greater Portland account since this is a partner-managed opportunity.**
Age Minimum (with Adult): 18+ , Minimum Age:18+
Portland, OR, 97206
Front Desk Receptionist
Front Desk Coordinator Job In Longview, WA
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.
We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.
Job Description
Role - Front Desk Receptionist
Location- Olympia, WA
Position - 1
Required Skills:
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Customer service attitude
Preferred Skills:
Experience with online booking system (i.e., Magnet)
Responsibilities
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Perform clerical tasks
Maintain reception area
Answer phone calls
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Monitor and submit orders for office supplies to OneTeam
Support with Magnet booking
Receiving and sorting mail
Assist with catering orders
Additional Information
All your information will be kept confidential according to EEO guidelines.
Medical Receptionist I
Front Desk Coordinator Job In Portland, OR
Job Details Portland, OR $18.13 - $25.71 HourlyDescription
At WHA, we're a team, passionate about humanizing healthcare. We're inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we're here to support that journey with personalized, culturally competent care and knowledge.
We are looking for a friendly and compassionate person to welcome and greet patients, schedule appointments, collect co-pays and answer phones.
*This is a 40 hr/wk position, Monday-Friday, with some evenings and weekends required.
Qualifications
DUTIES
Greets patients and visitors in person or on the telephone, answers or refers questions to the appropriate recipient.
Records and collects co-pays, deposits, and account payment and prints receipts.
Notifies clinical or other appropriate WHA staff of patient's arrival.
Obtains records, performs data entry, verifies and updates personal, health, billing and insurance information.
Scans and updates insurance information into patient's account.
Examines patient's electronic medical record and demographics for required information for the next day appointments. Notes missing information, co-pays, or balances due on patient account per WHA guidelines. Collects the necessary information when patient arrives for their appointment.
Ensures reception area and waiting room are clean and neat.
QUALIFICATIONS
High school diploma or GED required
Ability to multi-task and prioritize efficiently
Customer service experience required, medical office experience preferred
Knowledge of keyboarding, data entry and basic computer skills, including Microsoft Office products
Excellent people skills a must!
Benefits: Medical/Vision, Dental/Orthodontia, 401(k), Employer Paid Long Term Disability Insurance, Employer Paid Life & Accidental Death & Dismemberment Insurance, Employer Paid Maternity Leave, Voluntary Short Term Disability Insurance, Voluntary Life Insurance, Voluntary Long Term Care, Flexible Spending Medical, Dependent Care, & Transportation Accounts, Paid Time Off & Holidays, Life Balance, Employee Assistance Program, Childbirth Education Classes & Breastfeeding Support
Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience to ensure your offer is reflective of all directly related and equivalent experience. Please be specific with dates of positions, skills, and educational experiences related to the job you are applying for within your application materials.
Women's Healthcare Associates, LLC is an equal opportunity employer.
Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
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Oregon Family Leave Act
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Patient Access Representative
Front Desk Coordinator Job In Portland, OR
US-OR-PORTLAND Type: Supplemental Emanuel Medical Ctr campus
You are the first face that patients see, and you set the tone for a personable, positive experience. In short, you are the face of Legacy.
As we strive to fulfill our mission of making life better for others, we need caring and capable individuals to assist patients in every aspect of their health care journey. As a Patient Access Representative, you will use your strong communication and interpersonal skills to collect insurance and other information from patients, help patients and families determine financial responsibilities, collect co-payments, and obtain required legal documentation for state and federal compliance regulations. Your ability to create accurate medical and financial records will benefit patients as well as medical professionals and staff.
Please note that the schedule for this position is variable and may include working day, evening and overnight shifts.
Responsibilities
The Patient Access Representative is the primary non-clinical contact for all hospital-based patient visits. Greets, registers, checks-in and admits patients depending on scope and service line. Key duties include the collection of demographics, medical providers involved in the patient's care, medical decision makers, the verification of insurance/benefits, and determination of financial responsibilities. Assists patients and their families in determining active insurance coverage and provides information on accessing financial and insurance resources. Offers self-pay information and discounts as appropriate. Collects appropriate copayments, co-insurances, deposits and payments. Works in collaboration with most Revenue Cycle departments and each hospital's units/departments to create accurate medical and financial records. Collects and provides required legal documentation to meet State and Federal compliance regulations.
Qualifications
Education:
High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
Experience:
A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.
Skills:
Effective written and verbal communication skills.
Critical thinking and problem-solving skills required.
Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
Demonstrated effective interpersonal skills which promote cooperation and teamwork.
Ability to withstand varying job pressures and organize/prioritize related job tasks.
Ability to perform multiple tasks at the same time.
Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.
Ability to deal with people in emergent and/or stressful situations.
Ability to identify alternative means of communication as needed.
Ability to adapt to change.
Keyboard skills and ability to navigate electronic systems applicable to job functions.
Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases.
Demonstrated understanding of complex collection issues.
Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred.
Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred.
Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines.
Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status.
Ability to enroll patients into Presumptive Medicaid services - which entails a detailed questionnaire with the patient to determine eligibility
Knowledge of medical terminology.
LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action.
Equal Opportunity Employer/Vet/Disabled
Compensation details: 21.97-29.75 Hourly Wage
PI01dd4b9292ed-26***********7
Medical Receptionist (Beaverton)
Front Desk Coordinator Job In Beaverton, OR
2022 Top Workplace
WE DO URGENT CARE DIFFERENTLY
On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success
Medical Front Desk Receptionist - The Medical Front Desk Receptionist is a highly skilled customer service representative who plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.
Education and/or Experience Requirements:
1+ years of customer service in person-to-person work environments, preferred
1+ years experience with medical administrative duties preferred
Computer skills/literacy, required
Medical terminology knowledge is strongly preferred
Opportunities To Learn & Grow:
This patient-facing position is an excellent first step into healthcare
Opportunities to take on a Medical Assistant Apprenticeship program available
Costs are covered by AFC!
Pay and Benefits:
$20 - $24.00+ / hour Depending on Years of Experience
Monthly performance-based bonus
Full-Time Benefits Eligible
401k at 1 year, with a 3% Employer Contribution
3 Weeks Paid Time Off
AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics
Schedule: Full-time, ~40 hrs/week. Shifts are set schedules; looking for a candidate to work with our back half team Wednesday - Saturday.
Hours = Wednesday 1:00pm - 8pm, Thursday-Friday 8am - 8pm, Saturday 9am - 6pm
One on-call shift a month in addition to regular schedule is required
Location: Beaverton Clinic located at 14278 SW Allen Blvd, Beaverton, OR 97005
In addition to regular scheduled shift, we require sign up for one on-call shift a month. Reliable transportation is a must, as the location for on-call could be at any of our clinic locations:
OREGON Clinic Locations:
- Northeast Portland (97213)
- Cedar Mill (97229)
- Tigard (97223)
- Oregon City (97045)
- Beaverton (97005)
- Hillsboro (97123)
WASHINGTON Clinic Locations:
- Vancouver/Camas (98684) - coming soon!
What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining a calm and collected demeanor are important attributes.
Essential Functions/Major Responsibilities:
Greet and acknowledge patients with a warm and friendly demeanor
Provide appropriate forms upon check-in and completing patient registration in EMR
Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
Answering calls and resolving needs or directing them to the appropriate department
Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
Responsible for the setup and close-out of the cash drawer
Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
All other duties as assigned by the Clinic Manager.
Exhibit Company Core Values:
Commitment - Commitments are clearly made and met
Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
Excellence - Excellence in everything we do
Celebrate - Celebrate wins - both small and large
Trust - Trust builds teamwork through vulnerability and respect
Safety & Wellbeing
Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Front Office
Front Desk Coordinator Job In Camas, WA
Job Description
State Farm Agency, located in Camas, WA, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities include but not limited to:
Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage incoming calls.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Provide excellent customer service.
You will receive:
Base Pay plus bonus
Valuable experience
Growth potential/Opportunity for advancement within my office
Ideal Candidate:
Must be willing to obtain Property and Casualty insurance license.
Must be willing to obtain Life and Health insurance license.
Strong phone contact handling skills and active listening.
Comfortable with making outbound calls.
Genuinely excited to help customers.
Patient, empathetic, and passionately communicative; loves to talk.
Ability to empathize with and advocate for clients when necessary.
Strong Problem-solving skills
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Front Desk Receptionist
Front Desk Coordinator Job In Longview, WA
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.
We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.
Job Description
Role – Front Desk Receptionist
Location- Olympia, WA
Position – 1
Required Skills:
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Customer service attitude
Preferred Skills:
Experience with online booking system (i.e., Magnet)
Responsibilities
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Perform clerical tasks
Maintain reception area
Answer phone calls
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Monitor and submit orders for office supplies to OneTeam
Support with Magnet booking
Receiving and sorting mail
Assist with catering orders
Additional Information
All your information will be kept confidential according to EEO guidelines.
Patient Access Representative
Front Desk Coordinator Job In Gresham, OR
US-OR-GRESHAM Type: Supplemental Mount Hood Medical Center campus
You are the first face that patients see, and you set the tone for a personable, positive experience. In short, you are the face of Legacy.
As we strive to fulfill our mission of making life better for others, we need caring and capable individuals to assist patients in every aspect of their health care journey. As a Patient Access Representative, you will use your strong communication and interpersonal skills to collect insurance and other information from patients, help patients and families determine financial responsibilities, collect co-payments, and obtain required legal documentation for state and federal compliance regulations. Your ability to create accurate medical and financial records will benefit patients as well as medical professionals and staff.
Responsibilities
The Patient Access Representative is the primary non-clinical contact for all hospital-based patient visits. Greets, registers, checks-in and admits patients depending on scope and service line. Key duties include the collection of demographics, medical providers involved in the patient's care, medical decision makers, the verification of insurance/benefits, and determination of financial responsibilities. Assists patients and their families in determining active insurance coverage and provides information on accessing financial and insurance resources. Offers self-pay information and discounts as appropriate. Collects appropriate copayments, co-insurances, deposits and payments. Works in collaboration with most Revenue Cycle departments and each hospital's units/departments to create accurate medical and financial records. Collects and provides required legal documentation to meet State and Federal compliance regulations.
Qualifications
Education:
High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
Experience:
A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.
Skills:
Effective written and verbal communication skills.
Critical thinking and problem-solving skills required.
Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
Demonstrated effective interpersonal skills which promote cooperation and teamwork.
Ability to withstand varying job pressures and organize/prioritize related job tasks.
Ability to perform multiple tasks at the same time.
Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.
Ability to deal with people in emergent and/or stressful situations.
Ability to identify alternative means of communication as needed.
Ability to adapt to change.
Keyboard skills and ability to navigate electronic systems applicable to job functions.
Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases.
Demonstrated understanding of complex collection issues.
Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred.
Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred.
Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines.
Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status.
Ability to enroll patients into Presumptive Medicaid services - which entails a detailed questionnaire with the patient to determine eligibility
Knowledge of medical terminology.
LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action.
Equal Opportunity Employer/Vet/Disabled
PI5ab2f217c0f8-26***********2
Medical Receptionist (Oregon City)
Front Desk Coordinator Job In Oregon City, OR
2022 Top Workplace
WE DO URGENT CARE DIFFERENTLY
On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success
Medical Front Desk Receptionist - The Medical Front Desk Receptionist is a highly skilled customer service representative who plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.
Education and/or Experience Requirements:
1+ years of customer service in person-to-person work environments, preferred
1+ years experience with medical administrative duties preferred
Computer skills/literacy, required
Medical terminology knowledge is strongly preferred
Opportunities To Learn & Grow:
This patient-facing position is an excellent first step into healthcare
Opportunities to take on a Medical Assistant Apprenticeship program available
Costs are covered by AFC!
Pay and Benefits:
$20 - $24.00+ / hour Depending on Years of Experience
Monthly performance-based bonus
Full-Time Benefits Eligible
401k at 1 year, with a 3% Employer Contribution
3 Weeks Paid Time Off
AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics
Schedule: Full-time, ~40 hrs/week. Shifts are set schedules; looking for a candidate to work with our back half team Wednesday - Saturday.
Hours = Wednesday 1:00pm - 8pm, Thursday-Friday 8am - 8pm, Saturday 9am - 6pm
One on-call shift a month in addition to regular schedule is required
Location: Oregon City Clinic - 397 Warner Milne Rd, Oregon City, OR 97045
In addition to regular scheduled shift, we require sign up for one on-call shift a month. Reliable transportation is a must, as the location for on-call could be at any of our clinic locations:
OREGON Clinic Locations:
- Northeast Portland (97213)
- Cedar Mill (97229)
- Tigard (97223)
- Oregon City (97045)
- Beaverton (97005)
- Hillsboro (97123)
WASHINGTON Clinic Locations:
- Vancouver/Camas (98684) - coming soon!
What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining a calm and collected demeanor are important attributes.
Essential Functions/Major Responsibilities:
Greet and acknowledge patients with a warm and friendly demeanor
Provide appropriate forms upon check-in and completing patient registration in EMR
Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
Answering calls and resolving needs or directing them to the appropriate department
Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
Responsible for the setup and close-out of the cash drawer
Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
All other duties as assigned by the Clinic Manager.
Exhibit Company Core Values:
Commitment - Commitments are clearly made and met
Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
Excellence - Excellence in everything we do
Celebrate - Celebrate wins - both small and large
Trust - Trust builds teamwork through vulnerability and respect
Safety & Wellbeing
Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.