Front desk coordinator jobs in Springfield, IL - 77 jobs
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Front Desk Coordinator
Patient Care Coordinator
Patient Access Representative
Patient Service Representative
Receptionist
Central Scheduler
Patient Coordinator
Patient Care Advocate
Front Desk Clerk
Patient Care Advocate (LPN)
Senior Medical Officer (Physician) In Atlanta, Georgia 4.5
Front desk coordinator job in Springfield, IL
The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care - from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Advocate are the energetic, curious explorer, part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes. Our PCA is responsible for developing a rapport, and delivering exceptional in-home services, helping coordinate care with the rest of the medical team, scheduling patient appointments with our team, specialist appointments and coordinating diagnostic tests, HEDIS gap closure, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records, and other tracking tasks. The successful candidate will love working with seniors and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Acts as a community resource for the patient
Completes support during Comprehensive Initial visit when needed.
Manage patient medical records as appropriate
Completes Drop in visits for unengaged patients or open HEDIS gaps
Answer patient non-clinical questions and explains the process
Ensures all appropriate patient documentation for non-clinical summaries are in the EMR.
Provide positive customer service and treat all patients and staff with respect
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings as directed by supervisor.
Complete non-invasive patient screenings, and testing.
Ability to clearly explain POCT to geriatric patients.
Escalate patient clinical concerns to APP, CD, CMD.
Support APP in ongoing panel management and quality of care efforts (e.g., HEDIS)
Utilize HEDIS tracking tools, meet and improve HEDIS STARS performance.
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
LPN Certification
Required Skills and Abilities:
2+ years of patient facing experience working for a healthcare practice or hospital
Current BLS card for healthcare providers or willing to obtain
EMR documentation experience preferred
High level of professionalism
Strong customer geriatric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Pay Range: $44k to $55k
Work Environment: 4 days in field, 1 day in office
Travel requirements: Travel is required locally. The role is a field-based role visiting patient homes.
Sponsorship Statement
WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Pay Transparency Statement
Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws
Safety-Sensitive Statement
This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana-including medical or recreational use-is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.
Drug Screening Requirement
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Background Check Statement
Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.
Equal Employment Opportunity (EEO) Statement
WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Americans with Disabilities Act
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at ***********************
At-Will Employment Statement
Employment with WellBe is at-will unless otherwise specified by contract. This does not constitute an employment contract.
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role
Job Description
The key functional responsibility of the FrontDeskCoordinator is to manage the first impression of the practice for all patients and guests. As the FrontDeskCoordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.
The FrontDeskCoordinator is responsible for welcoming all new and existing patients and guests to the practice. This may occur via frontdesk reception, telephone, email, etc. The FrontDeskCoordinator ensures efficient patient flow within the practice and maintains a full appointment schedule.
The FrontDeskCoordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service.
The FrontDeskCoordinator is responsible for maintaining the reception area in a way that is consistent with the practice's brand.
Responsibilities
Job Responsibilities:
Initiate an exceptional patient experience
Greet all patients and guests to the practice
Answer the telephone and direct incoming calls
Schedule appointments and maintaining a full appointment schedule
Keep the Optometrist(s) on schedule and maintaining efficient patient flow
Appointment confirmation and recall reminders
Receiving all incoming mail
Reports to management/leadership on the status of appointment schedule
Reports to management/leadership any patient challenges or complaints, likewise maintains and documents all patient testimonials
Perform other duties as required
Required Skills
Competencies:
Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.
Customer Orientation
The FrontDeskCoordinator should be patient focused and displays a desire work within the practice's brand values to deliver exceptional customer service.
Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.
Brand Championship
As the first point of contact, the FrontDeskCoordinator must consistently display behaviors that champion the brand value proposition of the practice.
Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.
Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.
Supervision
Under supervision of the Office Manager. Must be able to complete duties without close supervision.
Confidentiality
Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.
$28k-36k yearly est. 4d ago
Medical Receptionist/Patient Access Specialist (Front Desk and Call Center )
Springfield Clinic 4.6
Front desk coordinator job in Springfield, IL
If you have strong customer service skills-both over and the phone and in-person-this role is for you! As a Patient Access Specialist (PAS), you will play a vital role in ensuring seamless patient access by managing incoming calls, assisting patients as their first point of contact and coordinating clinic-wide communications across both our call center and frontdesk. Additionally, PAS team members support physicians and staff by handling daily schedules, answering phones, retrieving records, verifying patient information, scheduling appointments, processing charges and collecting payments.
Job Relationships
Reports to the Operations Manager
Principal Responsibilities
Answer all incoming calls, identify the need of the caller and take messages as required.
Check patients in, verify and update their information and register new patients as needed.
Collect co-pay and/or payment at time of service as required.
Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
Identify provider schedule capacity and analyze the availability for patient demand to maximize provider efficiency and schedule utilization.
Collaborate with onsite physicians and clinical staff to streamline scheduling efforts and provide seamless support to patients at their first point of contact.
Request future charts, add-ons, stat orders and other necessary documents. Pull charts in-office when required.
Compile office charts for appointments one day in advance.
Document patient requests to the office nurse through the Electronic Health Record (EHR).
Manage the office bump list, waitlist, routine correspondence and overdue orders for the assigned provider or provider group.
Monitor and process the Access Center list to ensure efficient scheduling and patient follow-up for the assigned provider or provider group.
Maintain a strong understanding of billing and insurance principles and practices.
Direct emergency calls to the office nurse or TeleNurse following established emergency procedures.
Adhere to patient service standards.
Uphold a positive attitude and professional demeanor in all interactions with patients and colleagues.
Take responsibility for ongoing education and ensure adherence to established workflow processes.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.
Education/Experience
High School graduate or GED required.
Knowledge, Skills and Abilities
MUST possess excellent customer service skills.
Proficient and accurate typing skills required.
Strength in deductive reasoning.
Ability to work under pressure with accuracy.
Excellent attendance in previous work environment.
Demonstrates intermediate computer skills and knowledge of computer software programs.
Effective verbal, written and interpersonal communication skills.
Working Environment
Office type environment requiring extended periods of sitting.
PHI/Privacy Level
HIPAA1
$30k-36k yearly est. Auto-Apply 60d+ ago
Hotel Front Desk Clerk
Springfield Lodging LLC
Front desk coordinator job in Springfield, IL
Job Description
The Country Inn & Suites in Springfield is currently seeking friendly individuals who enjoy providing excellent guest service. The FrontDesk associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous frontdesk service. The FrontDesk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Customer service experience is preferred, but not required.
SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good organizational skills, the ability to multitask and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
Must have the ability to maintain a positive and professional attitude when handling guest situations.
Must have a working knowledge of computers and basic math skills.
Customer service experience preferred, but not required.
ESSENTIAL FUNCTIONS:
Assists all guests in a professional and courteous manner.
Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.
Receives and processes telephone and walk-in reservations accurately.
Monitors the printer and fax machine to ensure prompt attention is given to documents received.
Maintains the cleanliness of the lobby area and performs laundry duties as needed.
Removes snow from hotel main entrance and sidewalks as needed.
Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager.
Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
Performs all other duties as assigned.
We offer flexible hours, competitive pay of $15 per hour, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family).
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
$15 hourly 16d ago
Central Scheduler
Taylorville Memorial Hospital
Front desk coordinator job in Jacksonville, IL
Min USD $17.14/Hr. Max USD $26.56/Hr. Under the supervision of the Patient Access Manager, and according to specified procedures, responsible for the efficient and orderly scheduling of patients for hospital services. Collection of patient data needed by the serving department to perform service. Ensure Practitioner ordered services are scheduled as directed by office staff and order/script. Responsible for verifying that the diagnosis provided and the testing ordered meet Medicare's Local Coverage Decisions (LCD) and National Coverage Decision (NCD), prior to the testing. Ensure data collection for scheduled services meet the requirements defined by the servicing department
Qualifications
Education:
* High school diploma or equivalent required
Experience:
* Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
* Previous medical scheduling experience highly desired
Other Knowledge/Skills/Abilities/Working Conditions-Physical Requirements & Atmosphere:
* Outstanding customer service skills
* Aptitude for detailed and accuracy a must
* Medical terminology
* Modern office environment.
* 80/95% Sedentary in high volume call center, calls are managed by an automated attendant
* Moderate to high stress due to urgency to reduce customer call wait times
* Moderate noise environment.
* May be subject to verbal abuse by patients
* Potential exposed to clinically infectious diseases
* Mild amount of walking is involved, both inter- and intra-departmental
Responsibilities
* Professionally and courteously interact with the general public, physicians and hospital personnel.
* Receive Physician orders for patient testing and ensures orders comply with Medicare's Local Coverage (LCD) and National Coverage Decision's (NCD).
* Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
* Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.
* Receive and interview incoming patients and/or relatives to obtain necessary information for scheduling walk-in testing.
* Coordinate and communicate necessary information to the Registration personnel to facilitate the pre-registration of scheduled patients.
* Communicate scheduling information to effected departments and physicians.
* Maintain computer system master files to optimize system/resource effectiveness.
* Coordinate and assist Financial Representative to ensure pre-certification/pre-authorizations are completed prior to service(s) being rendered.
* Provide excellent customer service to patients, visitors, physicians, hospital staff and co-workers.
* Keep supervisor informed of all potential problems.
* Displays a needs no reminder attitude.
* Ability to multitask and work in high call volume stressful environment.
* Coordinate with hospital staff to ensure patients are scheduled.
* Performs other related work as required or requested.
$17.1-26.6 hourly Auto-Apply 5d ago
Patient Experience Coordinator (Springfield)
TVG-Medulla
Front desk coordinator job in Springfield, IL
COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.
TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.
Job Description
Where Purpose Meets Growth. Where Passion Fuels Healing.
Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience -
we're looking for YOU.
At our clinic, we don't just care for patients - we champion them
.
As a
Patient Experience Coordinator
, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love!
WHO YOU ARE
You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive.
You're perfect for this role if you are:
Energetic, outgoing, and a team player
A clear communicator and compassionate listener
Detail-oriented and organized, even in a busy setting
Calm under pressure, with the ability to multitask
Inspired by wellness, movement, and human connection
Eager to grow into leadership, clinical training, or patient care roles over time
No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education.
WHY YOU'LL LOVE WORKING HERE
Full-time position with a flexible 4 or 5-day work week
Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months.
Clinics are open Monday-Thursday and Saturday mornings
Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location)
PTO, and holiday pay for select company holidays
Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K
Complimentary Chiropractic Care for you and your family
Profit Sharing Incentive Program
Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income
Ongoing mentorship and leadership development - we invest in YOU!
WHAT YOU'LL DO
Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out.
Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed!
Coach and guide patients through exercises and care plans, helping them feel confident and empowered.
Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events.
Collaborate with a high-energy team to create a positive, healing environment every day.
YOUR FUTURE STARTS HERE.
We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential.
Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of.
Apply
NOW
to become a
Patient Experience Coordinator
and help patients feel seen, heard, and healed - one visit at a time!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
$17-18 hourly 21h ago
Patient Care Coordinator
Smile Brands 4.6
Front desk coordinator job in Jacksonville, IL
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday-Thursday 8:00a-5:00pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* 1-2 years Dental or Medical insurance experience required
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$18-$21/hr
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
$18-21 hourly Auto-Apply 10d ago
Patient Care Coordinator
AEG Vision 4.6
Front desk coordinator job in Mount Zion, IL
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
$46k-58k yearly est. 19d ago
Patient Service Representative
Vitalskin Physician Management LLC
Front desk coordinator job in Decatur, IL
Seeking Qualified and Experience Patient Service Representatives
Do you have excellent Customer Service experience? Are you able to multitask? Committed to grow with a team? Join VitalSkin Dermatology, a modern and client focused practice in Decatur, Illinois.
Monday-Friday 7:15am - 5pm @ $19-$20 (Based on experience) Must be willing to travel to other Central Illinois locations
JOB SUMMARY
Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.
JOB RESPONSIBILITIES
Greet arriving patients, ensuring a welcoming and superior patient experience.
Assist patients with completing necessary forms and consents.
Adhere to patient confidentiality and records release policies.
Keep lobby and front reception area clean and organized.
Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
Manage the automated reminder system and complete required follow-up actions.
Register and create records for new patients in the practice management system.
Update patient demographic and contact information as needed.
Obtain and verify insurance and other financial information prior to visits.
Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.
Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
Utilize office equipment such as copiers and fax machines to transmit or prepare documents
Utilize the triage system for patient-related calls in accordance with procedures.
Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
Utilize office equipment such as copiers and fax machines to transmit or prepare documents.
Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
POSITION QUALIFICATIONS
Minimum Qualifications
High school graduate
Well-developed written and oral communication skills.
Demonstrates understanding of customer service principles.
Working knowledge of computer applications: word processing, medical office management, and spread sheet.
Preferred Qualifications
2 years customer service experience
Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs
VSD CORE VALUES
Having fun
. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.
Being a team
. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another - forming a strong family bond.
Being resilient.
We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.
Being accountable
. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.
Being courageous.
We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.
Being entrepreneurial
. We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.
$29k-35k yearly est. Auto-Apply 12d ago
Care Coordinator - Outpatient Services - Decatur, Illinois
Heritage Behavioral Health Center, Inc. 4.0
Front desk coordinator job in Decatur, IL
Care Coordinator - Outpatient Services
Salary:
High School or GED + 5 years' experience: $23.00/hour + every other Friday paid off
Bachelor's Degree: $25.00/hour + every other Friday paid off
Salary is based on education, experience, and licensure or certification
Schedule: Full-Time | Every other Friday off (paid wellness day) | Monday-Friday 8 am-5 pm
Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!
About Heritage Behavioral Health Center
We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold.
Why You'll Love Working Here:
Collaborative mission-driven work environment
Every other Friday off - paid wellness days
Competitive salaries aligned with state and national benchmarks
Loan forgiveness eligibility through NHSC
At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!
Your Role:
Care Coordinator - Outpatient Services
As a Care Coordinator - Community Support Heritage Behavioral Health Center in Decatur, Illinois, you will provide person-centered care coordination ensuring individuals accessing behavioral health services receive seamless, comprehensive, and ongoing support within their assigned program area. This position is responsible for tracking clients from their initial engagement in services through successful connection to all recommended treatments, ensuring continuity of care. The Care Coordinator collaborates closely with primary care teams, behavioral health providers, and community resources to facilitate timely follow-up and adherence to treatment plans, ultimately enhancing client outcomes. These positions will primarily work with our community support services teams.
Core Responsibilities:
Ensure clients are successfully connected to recommended services, including behavioral health treatment, primary care, specialty care, and community-based supports.
Conduct proactive follow-up with clients to monitor progress, identify barriers to care, and provide ongoing support.
Collaborate with primary care teams, behavioral health providers, and community partners to coordinate appointments and ensure adherence to treatment recommendations.
Educate clients and families on the importance of care continuity, self-advocacy, and available resources.
Assist clients in navigating healthcare and social service systems, addressing any obstacles to care access.
Participate in interdisciplinary team meetings to discuss client progress and ensure comprehensive service delivery.
Advocate for client needs and promote self-determination and empowerment.
Knowledge, Skills, and Abilities:
Knowledge:
Understanding of mental health diagnoses, recovery principles, and care coordination
Familiarity with local social service systems, healthcare resources, and benefits programs.
Skills:
Strong communication and interpersonal skills for engaging diverse populations.
Ability to build trust and maintain professional boundaries.
Organizational and time-management skills to handle multiple priorities in a dynamic environment.
Abilities:
Work independently while maintaining accountability.
Adapt to changing client needs and environments.
Use technology for documentation and communication effectively.
Demonstrate cultural competence and sensitivity to individual differences.
Qualifications
High School Diploma or equivalent plus 5 years of supervised mental health or social service experience
Bachelor's degree in social work, psychology, education, or human service field preferred
Minimum of 21 years of age
A valid driver's license, reliable means of transportation, and proof of automobile insurance.
Heritage also offers the following with this position:
Generous Time Off : Vacation, sick, personal, and holiday leave
Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement
Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
Retirement: 401k and Roth
Professional Growth: Tuition assistance and continuing education opportunities
Loan Forgiveness: Eligible through the National Health Service Corp
Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!
$23-25 hourly Auto-Apply 18d ago
Receptionist
Heritage Operations Group 3.9
Front desk coordinator job in Mount Pulaski, IL
Full Time Opening! We are seeking a Receptionist to join our team! This position will greet and direct visitors, answer incoming telephone calls, direct callers to the appropriate person, and assist with other administrative duties. Benefits: * Competitive compensation
* DailyPay
* Paid time off
* Paid holidays
* Health insurance for full-time employees
* Dental insurance for full-time employees
* Vision insurance for full-time employees
* Employer-paid life insurance for full-time employees
* Employee assistance program
* Voluntary benefit plans offered to full- and part-time employees
* Retirement plan
* Wellness program
* Free continuing education through Relias
* Great team to work alongside
* Further benefit details listed on total rewards guide
Qualifications:
* Must be highly motivated, energetic, and dependable
* Excellent communication and customer service skills
* Must work as a member of the team effectively, efficiently, and professionally
$25k-31k yearly est. 5d ago
Receptionist
Vonderlieth Living Center
Front desk coordinator job in Mount Pulaski, IL
Full Time Opening!
We are seeking a Receptionist to join our team! This position will greet and direct visitors, answer incoming telephone calls, direct callers to the appropriate person, and assist with other administrative duties.
Benefits:
Competitive compensation
DailyPay
Paid time off
Paid holidays
Health insurance for full-time employees
Dental insurance for full-time employees
Vision insurance for full-time employees
Employer-paid life insurance for full-time employees
Employee assistance program
Voluntary benefit plans offered to full- and part-time employees
Retirement plan
Wellness program
Free continuing education through Relias
Great team to work alongside
* Further benefit details listed on total rewards guide
Qualifications:
Must be highly motivated, energetic, and dependable
Excellent communication and customer service skills
Must work as a member of the team effectively, efficiently, and professionally
The Patient Access Specialist is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.
Job Relationships
Reports to the Operations Manager
Principal Responsibilities
Answer all incoming calls, identify the need of the caller and take messages as required.
Check patients in, verify patient information and update information/register new patients as needed.
Collect co-pay and/or payment at time of service as required.
Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization.
Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact.
Request future charts, add ons, stat, etc. Pull charts in office if required.
Compile office charts for appointments one day in advance.
Document patient requests to the office nurse through EHR.
Work Televox reports specifically for assigned provider / provider group.
Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group.
Work the Access Center Task list for assigned provider / provider group.
Maintain knowledge or experience in billing and insurance principles / practices.
Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.
Adhere to patient service standards.
Maintain a positive attitude and professional behavior in associations with patients and employees.
Responsible for continuing education and adhering to appropriate workflow processes.
Report any workflow problems/complaints to the Manager.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.
Education/Experience
High School graduate or GED preferred.
A minimum of one (1) year of medical office and/or phone experience preferred.
Knowledge, Skills and Abilities
Proficient and accurate typing skills required.
Knowledge of medical terminology is preferred.
Deductive reasoning.
Ability to work under pressure with accuracy.
Excellent attendance in previous work environment.
Demonstrates intermediate computer skills and knowledge of computer software programs.
Effective verbal, written and interpersonal communication skills.
Working Environment
Office type environment requiring extended periods of sitting.
PHI/Privacy Level
HIPAA1
$30k-36k yearly est. Auto-Apply 9d ago
Optical Receptionist
Vision Care Associates (C
Front desk coordinator job in Springfield, IL
Job Description
The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests. The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.
The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom. This may occur via frontdesk reception, telephone, email, etc.
The Optical Receptionist will check-in and check-out patients.
Responsibilities
Job Responsibilities:
Greet patients in a friendly fashion in person or by phone conversation
Direct patients to sign in at the reception counter
Coordinate phone inquiries and direct accordingly
Gather patient information that is not currently in the EHR (i.e. insurance cards)
Communicate with Patient to update about pending orders and/or direct to optician
Receive the doctor “handoff” and gather information needed to relay to the optician
File VSP patient's daily insurance orders on Eye-finity
Record all patient jobs going out to the labs to ensure tracking back up, in the event any materials get lost in process
Coordinate outgoing shipments via courier and FedEx, UPS….
Breakdown charts daily and distributes forms to appropriate departments
Enter all medical service charges in patient's ledger with accurate date and insurance ER coding
Accept all types of payments including cash, check, and credit cards
Be observant at all times to offer assist as needed and to prevent potential shoplifting
Perform other duties as required
Required Skills
Competencies:
Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.
Customer Orientation
The Optical Receptionist should be patient focused and displays a desire work within the practice's brand values to deliver exceptional customer service.
Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.
Brand Championship
As the first point of contact, the Optical Receptionist must consistently display behaviors that champion the brand value proposition of the practice.
Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.
Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.
Supervision
Under supervision of the Optical Manager. Must be able to complete duties without close supervision.
Confidentiality
Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.
$25k-32k yearly est. 21d ago
Front Lobby Receptionist
Taylorville Memorial Hospital
Front desk coordinator job in Decatur, IL
Min USD $15.50/Hr. Max USD $21.44/Hr. Evening Shift: 2:00 pm to 8:00 pm with an every other weekend rotation Greets visitors and patients to Decatur Memorial Hospital. Answers and refers telephone calls regarding patient inquires.
* Greets employees, patients and other visitors to department, answering questions, providing and assisting with directions, and making appropriate referrals.
* Answers telephone, taking messages, providing information or forwarding calls.
* Maintains frontdesk area in neat and orderly manner.
* Processes department mail
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Speaking - Talking to others to convey information effectively.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Time Management - Managing one's own time.
Speech Clarity - The ability to speak clearly so others can understand you.
Responsibilities
In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.
* Adaptability - Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
* Attendance and Punctuality - Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* Communications - Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
* Cooperation - Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
* Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
* Judgment - displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
* Problem solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
* Quality - Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
* Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
* Concentration - Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
* Supervision - ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.
$15.5-21.4 hourly Auto-Apply 19d ago
Patient Service Representative
Vitalskin Physician Management LLC
Front desk coordinator job in Decatur, IL
Job Description
Seeking Qualified and Experience Patient Service Representatives
Do you have excellent Customer Service experience? Are you able to multitask? Committed to grow with a team? Join VitalSkin Dermatology, a modern and client focused practice in Decatur, Illinois.
Monday-Friday 7:15am - 5pm @ $19-$20 (Based on experience) Must be willing to travel to other Central Illinois locations
JOB SUMMARY
Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.
JOB RESPONSIBILITIES
Greet arriving patients, ensuring a welcoming and superior patient experience.
Assist patients with completing necessary forms and consents.
Adhere to patient confidentiality and records release policies.
Keep lobby and front reception area clean and organized.
Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
Manage the automated reminder system and complete required follow-up actions.
Register and create records for new patients in the practice management system.
Update patient demographic and contact information as needed.
Obtain and verify insurance and other financial information prior to visits.
Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.
Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
Utilize office equipment such as copiers and fax machines to transmit or prepare documents
Utilize the triage system for patient-related calls in accordance with procedures.
Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
Utilize office equipment such as copiers and fax machines to transmit or prepare documents.
Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
POSITION QUALIFICATIONS
Minimum Qualifications
High school graduate
Well-developed written and oral communication skills.
Demonstrates understanding of customer service principles.
Working knowledge of computer applications: word processing, medical office management, and spread sheet.
Preferred Qualifications
2 years customer service experience
Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs
VSD CORE VALUES
Having fun
. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.
Being a team
. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another - forming a strong family bond.
Being resilient.
We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.
Being accountable
. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.
Being courageous.
We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.
Being entrepreneurial
. We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.
Min USD $17.14/Hr. Max USD $26.56/Hr. Under the supervision of the Patient Access Manager, and according to specified procedures, responsible for the efficient and orderly scheduling of patients for hospital services. Collection of patient data needed by the serving department to perform service. Ensure Practitioner ordered services are scheduled as directed by office staff and order/script. Responsible for verifying that the diagnosis provided and the testing ordered meet Medicare's Local Coverage Decisions (LCD) and National Coverage Decision (NCD), prior to the testing. Ensure data collection for scheduled services meet the requirements defined by the servicing department
Qualifications
Education:
* High school diploma or equivalent required
Experience:
* Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
* Previous medical scheduling experience highly desired
Other Knowledge/Skills/Abilities/Working Conditions-Physical Requirements & Atmosphere:
* Outstanding customer service skills
* Aptitude for detailed and accuracy a must
* Medical terminology
* Modern office environment.
* 80/95% Sedentary in high volume call center, calls are managed by an automated attendant
* Moderate to high stress due to urgency to reduce customer call wait times
* Moderate noise environment.
* May be subject to verbal abuse by patients
* Potential exposed to clinically infectious diseases
* Mild amount of walking is involved, both inter- and intra-departmental
Responsibilities
* Professionally and courteously interact with the general public, physicians and hospital personnel.
* Receive Physician orders for patient testing and ensures orders comply with Medicare's Local Coverage (LCD) and National Coverage Decision's (NCD).
* Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
* Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.
* Receive and interview incoming patients and/or relatives to obtain necessary information for scheduling walk-in testing.
* Coordinate and communicate necessary information to the Registration personnel to facilitate the pre-registration of scheduled patients.
* Communicate scheduling information to effected departments and physicians.
* Maintain computer system master files to optimize system/resource effectiveness.
* Coordinate and assist Financial Representative to ensure pre-certification/pre-authorizations are completed prior to service(s) being rendered.
* Provide excellent customer service to patients, visitors, physicians, hospital staff and co-workers.
* Keep supervisor informed of all potential problems.
* Displays a needs no reminder attitude.
* Ability to multitask and work in high call volume stressful environment.
* Coordinate with hospital staff to ensure patients are scheduled.
* Performs other related work as required or requested.
How much does a front desk coordinator earn in Springfield, IL?
The average front desk coordinator in Springfield, IL earns between $25,000 and $40,000 annually. This compares to the national average front desk coordinator range of $26,000 to $38,000.
Average front desk coordinator salary in Springfield, IL
$32,000
What are the biggest employers of Front Desk Coordinators in Springfield, IL?
The biggest employers of Front Desk Coordinators in Springfield, IL are: