Front desk coordinator jobs in Wichita Falls, TX - 21 jobs

Red River Hospital is the leading provider of inpatient and outpatient behavioral healthcare in Wichita Falls, TX. Our treatment services & specialized programs address drug and alcohol addiction and co-occurring mental illness. Red River Hospital has been a leader in behavioral healthcare for over 40 years, providing superior healthcare treatment to the people, communities, and military installations we serve. We are a private inpatient 96 bed acute psychiatric facility dedicated to the treatment of behavioral health and substance abuse services. Located in Wichita Falls, Texas, Red River Hospital provides mental health and substance abuse treatment to the following populations: Dedicated military personnel Adults Seniors Adolescents (ages 12 through 17) Our excellent staff is committed to the continuous improvement of behavioral healthcare by providing treatment opportunities that promote individual, family, and community wellness. As a team, we are dedicated to providing high quality, outstanding care and attending to the individual needs of each patient and their family in a caring and compassionate manner. Serving Northern Texas and Southern Oklahoma Our location in Wichita Falls allows for convenient access to residents of nearby Texas cities like Burkburnett as well as South Oklahoma cities like Lawton. Call the number below to begin the process of healing. Mission, Vision & Values Mission: To provide superior comprehensive behavioral healthcare and substance abuse services to the people, communities, and hospitals we serve. Vision: To be the behavioral healthcare provider and employer of choice. Values: Integrity, respect, excellence. ESSENTIAL FUNCTIONS: Perform general clerical duties assigned in accordance with the office procedures of the facility. Answer and transfer telephone calls or take messages. Sort and deliver incoming mail and send outgoing mail. Schedule appointments and receive visitors. Provide general information to staff, clients or the public. Type, format or edit routine memos or other reports. Copy, file and update paper and electronic documents. Prepare and process bills and other office documents. Collect information and perform data entry. OTHER FUNCTIONS: Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: High School diploma or equivalent. WORK SCHEDULE: There are no guaranteed hours for this position; however, the ideal candidate for this position should have availability: 7:00am - 11:00pm Monday - Friday 7:00am - 7:00pm Saturday and Sunday

Greet and assist patients and provide exceptional customer service in person and over the phone. Ensure that all patient information, appointments, and follow-ups are accurate, complete, and timely. Collects co-pay and patient payments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Communicate and treat patients in a professional, honest, fair, and respectful manner at all times. Maintain HIPAA required and all other confidentiality while working with confidential matters on a daily basis. Collect payments from patients for processing. Explain to patients' terms for repayment structures, payment policies, and insurance coverage. Answer any questions patients may have about their account. Check patients in when arriving for appointments. Enter payer information into established software system accurately and completely. Manage various types of paperwork and other clerical duties. Answer and make phone calls to address patient inquires and schedule appointments. Resolve any issues regarding the patient's account. Document insurance information, personal information, payment methods, and other important patient information accurately and appropriately communicate that information. Retrieve status information from payer websites. Communicate with third party payers to obtain current account status information. Complete accounts receivable and other various reports. Register patients for laboratory and x-ray services. OTHER SIGNIFICANT REQUIREMENTS: Maintain confidentiality on a daily basis. Work well with other employees. Perform other functions and tasks as assigned. WHY EHD? PEOPLE FIRST Our staff is our most valued asset. Electra Hospital District operates eleven businesses that work as a team to provide complete continuity of care for our patients. We know that people make the difference and consider our team members the best in the business. BENEFITS & COMPENSATION It takes the best of the best to provide superior patient care. Our employees make a difference in our quality care, and we reward them for their dedication. We offer competitive, market-driven compensation and benefit plans. CULTURE & SUPPORT We believe that the best patient care comes from happy employees. At Electra Hospital District, we strive to create a family culture with open lines of communication. A dedicated employee appreciation committee provides year-round fun at all our locations. Qualifications EDUCATION: High school diploma or equivalent required. EXPERIENCE: Two years of medical reception or patient account experience required. PERSONAL JOB-RELATED SKILLS: Computer and basic mathematical skills to be able to calculate figures and amounts. Must possess excellent customer service skills. Effective oral and written communication skills. Familiar with operating computers and ability to utilize computer systems. LICENSURE, REGISTRY, CERTIFICATIONS: N/A PHYSICAL AND MENTAL REQUIREMENTS: Duties of the position require intermittent walking, sitting, and standing. Long periods of sitting required. Some bending, stooping, and reaching is required with the lifting/carrying of items on occasion up to 25 pounds. The ability to comprehend and follow written and verbal instructions.

Summary: To act as receptionist and telephone operator by relaying incoming customers and calls to the appropriate person by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Answers multi-line telephone system, takes accurate messages and relays telephone calls in an efficient manner. Greets, screens and directs incoming customers and vendors in a professional manner. Operates standard office equipment including: photocopy machine facsimile machine computer and printer typewriter multi-line telephone system Collects money and credit cards for payment of goods and services from customers and places in cash drawer. Prepares/Creates contracts and motor vehicle paperwork for sales personnel and/or managers on computer daily. Types and files various correspondences and other documentation as required. Maintains a professional office environment and promotes a positive image for the company. Monitors facsimile machine, direct incoming documents to appropriate individuals and sends documents via facsimile as requested. Performs other related duties as assigned. 12. Experience in the automotive field preferred Skills: Interpersonal Skills Oral Communication Skills Written Communication Skills Reading Skills Computer Literacy Keyboard Skills Telephone Etiquette Customer Relations Customer Service Diplomacy Professionalism Filing Math Aptitude Organization Time Management Quickbooks Proficient preferred

Coordinate appointments for new and current customers to help maintain business in the Service Department. Essential Functions Answer incoming phone calls and schedule appointments for vehicle maintenance and repairs Initiate outgoing phone calls to customers for follow-up, schedule confirmations, and status updates for their vehicles Greet customers and offer assistance Coordinate with the staff to assist with the customer's vehicle needs Miscellaneous administrative tasks Pre-Hire Requirements Valid TX DL and acceptable driving record, acceptable background review, and negative drug screen Education and Experience Required High school diploma or the equivalent Basic math, reading and writing skills Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form Must be able to deal with problems involving several concrete variables in or from standardized situations Strong mental aptitude Strong verbal communication skills Strong personal initiative Ability to use a computer and 10 key calculator Physical Requirements: Frequent standing, walking, sitting, grasping/gripping, writing/typing, finger dexterity, working in a confined space, eye/hand/foot coordination, hearing, speaking and vison (beyond arms length). Occasionally bending/stooping/squatting, climbing stairs/ladders, pushing/pulling, reaching above shoulders and lift/carry 1-25lbs. Working Conditions The employee will work indoors or outdoors in a professional auto shop office environment. While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.

Referral Coordinator Full-Time, Mon - Friday 8:00am -5:00pm High school diploma or GED Knowledge of medical terminology Good computer skills and knowledge Exceptional communication and customer service skills Responsible for pre-certification and referrals Keeps supervisor abreast of any concerns or problems Work in a manner that facilitates excellent customer service, teamwork, and optimum results within the Clinics of North Texas, LLP Insurance and detailed Medical Terminology experience preferred EHR experience preferred

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR xGhqLq7WsD

Summary of Essential Functions Knowledgeable of the insurance information required to properly process insurance claims and ensure prompt payment. Knowledgeable of hospital policies and procedures, Joint Commission standards and HIPPA Privacy Practices as related to the Admissions department. Fully versed in all aspects of the Insurance Verification, collections and duties. Educational Requirements The formal education normally associated with complete satisfactory performance in this job is a high school diploma or equivalent (One year college course work preferred with an emphasis in business preferred). A minimum of two years of related experience in either a business setting or customer service setting is required. Must be able to communicate effectively in English, both verbally and in writing. CHAA Certification within 1 year Qualifications/Knowledge/Skills/Abilities: Ability to listen and display professionalism and confidentiality Customer service experience and strong communication skills required Must be diplomatic and persistent to achieve positive results while dealing with diverse population (physicians, inter/intradepartmental health care professionals, as well as patients, families and/or significant others and community resource contacts.) Ability to communicate effectively and courteously Must have the ability to organize, prioritize work according to written or verbal instructions using organizational skills and sound judgment Admitting, insurance, collections and medical terminology are desired. Previous admitting/registration experience is desired. Past collection and insurance experience is desired. Requires the use of office equipment, such as computer terminals, telephones, copiers, fax machines, credit card payment processing, and ability to work in multiple computer programs simultaneously. Flexible hours/scheduled according to needs of the department. Ability to work under pressure and multi-task in a fast paced and at times stressful environment. Must be able to evaluate insurance eligibility responses and use critical thinking skills to appropriately act upon information regarding coverage needs, payment options or to seek out additional resources. Physical Requirements Requires eye-hand coordination and manual dexterity. Requires corrected vision and hearing to normal range. Must distinguish the difference between numbers and symbols. On occasion may require some lifting up to 20 pounds. Duties and Responsibilities Coordinates work duties in instances of sick calls or high volumes for the Insurance Verification team. Develops and maintains educational resources for staff reference books or training materials. Is the point of contact for account issues related to insurance verification or patient price estimates. Serves as the project lead for the implementation of projects and assignments within Insurance Verification. Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures. Utilizes all applicable scripting to ensure consistency within the patient experience. Consistently document actions taken or received on each account by inputting in the hospital system Makes every effort to minimize the loss of reimbursement for lack of notification, lack of authorization or denied days due to lack of continuing authorization or insurance verification. Documents all follow up done in the AMPFM system notes. Conducts a thorough search of patient name against the Eclipsys Master Patient Index (EMPI) in order to eliminate the risk of duplicating or making errors in selecting the correct patient or establishing a new Medical Record Number (MRN). Follows policy and procedures that govern the naming conventions, search practices and notification of changes to the MPI core data elements. Utilizes all systems available to verify information provided by patients/families. Evaluates insurance verification responses to ensure coverage for services by utilizing electronic systems. Utilizes critical thinking skills to evaluate patient needs based on eligibility responses. Inputs third party payer information, according to what plan is considered primary payer, secondary payer, etc. Establishes the correct assignment of payer based on coordination of benefits. Meets expectations regarding performance for departmental and individual metrics for registration accuracy, point of service collections, patient experience, registration productivity, account write offs, denials and rejections. The target must be achieved in order to meet performance expectations. Works with Utilization Review department and physician's offices to ensure that clinical requirements are obtained. Enters all benefits and pre-cert information in the account notes as instructed. Provides efficient documentation of time and person whom talked to when obtaining benefits and pre-certification data when applicable. Based on benefit information obtained from the patient's insurance company, creates an accurate good faith estimate letter. Utilizes all available resources to obtain CPT & Procedure Codes i.e. CPT/Procedure Code books, websites, Medical Records Coding Help Line ect. Quotes patient's co-share responsibility (co-payments, deductibles, & out of pocket amounts) to patient, negotiates payment options that lead towards compliance and minimizes collection expenses. Provides assistance applications according to hospital policy and regulatory requirements. Will follow established procedure to ensure that all Medicare regulatory requirements are met such as Medicare Secondary Payer Questionnaire (MSPQ) are collected and accurately entered into the registration system. Will insure that Medicare A and/or Medicare B, along with any other applicable coverage, are shown in the correct position(s) on the Insurance Plan Screen in Eclipsys, and if not, to make the appropriate corrections. Completes special assignments completely and in a timely manner, is quick to assist, demonstrates ability to work under deadlines and pressure. Works with Management in a positive manner when reporting trouble accounts. Performs all other tasks/responsibilities as necessary.

Receptionist Job Responsibilities: Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications systems. About Us: Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference. Benefits We Offer: Some work schedule flexibility available Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered Paid vacations 401K plan with match Free Parking Receptionist Job Duties: Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Answers all phone calls and ensures those calls get properly taken care of. Directs visitors by maintaining employee and department directories; giving instructions. Creates a welcoming and friendly environment in the dealership showroom. Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Receptionist Skills and Qualifications: Telephone Skills Verbal Communication Microsoft Office Skills Listening, Professionalism Customer Focus Organization Informing Others Handles Pressure Phone Skills Supply Management

What you'll do... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. What You'll Bring to the Team: * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. What You'll Bring to the Team: * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility * Medical, Dental, Vision insurance * 401(k) * Associate assistance program * Employee discounts * Referral program * Early access to earned wages for hourly associates (outside of CA) * Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility * Paid Time Off * Paid holidays * Company provided life insurance * Adoption benefit * Disability (short and long term) * Flexible Spending Accounts * Health Savings Account * Optional life and dependent life insurance * Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan * Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. * Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. * Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. * May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace. What it takes to be a Receptionist at Brookdale: Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. Incumbent is responsible for providing advisory and technical assistance to Veterans and beneficiaries who come to the medical center seeking medical care, experiencing problems or requesting information. The incumbent is also responsible for coordinating all administrative activity in the immediate area and to provide support and assistance to the professional staff. The duties of a Medical Support Assistant may include, but are not limited to: * First line customer service representative. Greet and provide guidance to stakeholder at the outpatient clinics and hospital. * Medical Support Assistant is responsible for the processing of hospital admissions, clinic appointments, registration of patients entering workload data and validation. * Assists with managing consults, recall reminders, view alerts, mod sheets and encounters for assigned specialty clinics. Performs duties to capture increase through Insurance Capture Buffer (ICB), Patient Check-IN (PCI), Consult Toolbox, Consult Tracking Manager (CTM+), My HealtheVet (in-person authentication/secure messaging), patient updates and demographic changes. Ensure all consults are resolved within seven days and encounters are resolved daily. Each section will be responsible for providing guidance on scheduling within their section. * On a weekly basis, summarizes the most frequent problems within the immediate area. * Assists both the Veteran and appropriate professional staff in coordinating scheduled procedures and return appointments. * Schedules appointments and provides information regarding unit, clinic and hospital policies, procedures and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns. Maintains and monitors patient appointment schedules for the unit/clinic and communicates delays in scheduled appointments to the appropriate staff and patients. * Monitor both clinic and operating room utilization. Make necessary adjustments to support the needs of the clinic. Schedule, cancel and reschedule a great variety of exams and procedures. Facilitate the scheduling of procedures and testing performed by other services. Contact next day appointments and no-shows. Oversee the daily processing of patients for inpatient and outpatient appointment and procedures. Review audio reminder cancellation and reschedule reports. * Provide a detailed daily report to the Medical Administration Service leadership to include missed opportunities, consults, encounters, unsigned notes and orders and any other clinic issues that arise. * Perform administrative follow-up actions * Participate in team meetings to manage and plan patient care. Independently share information and collaborate with the medical team to assure continuity of care. Set priorities and deadlines. Estimate and report on expected milestones for completion of tasks. Communicate team success in performance goals and report progress to the supervisor. * Monitor the status on progress of work and make adjustments in accordance with established priorities. Obtain assistance from their supervisors as needed for major issues or problems that arise. * Safeguard sensitive information against unauthorized disclosures Work Schedule: Full time; to include nights, weekends and overnight shifts. Work schedule will be determined upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not required

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Summary of Essential Functions Knowledgeable of the insurance information required to properly process insurance claims and ensure prompt payment. Knowledgeable of hospital policies concerning all admissions and registrations. Fully versed in all aspects of the admitting office and the emergency room functions and duties. Knowledgeable and obtain legal forms mandated by law. Educational Requirements High School Diploma or equivalent. Must be able to communicate effectively in English, both verbally and in writing. Qualifications/Knowledge/Skills/Abilities: Clerical skills and background is needed to perform the functions of the job. Admitting, insurance, collections and medical terminology are helpful. Clerical abilities (typing, spelling, and communication). Previous admitting/registration experience is helpful and desired. Past collection and insurance experience is desired. Must type 40 wpm and good clerical, communication, spelling, and public relation skills are required. Requires the use of office equipment, such as computer terminals, telephones, copiers, 10 key calculators and other various office equipment. Having patience and understanding is a must. Flexible hours/scheduled according to needs of the department. Ability to work under pressure and stress. Physical Requirements Requires eye-hand coordination and manual dexterity. Requires corrected vision and hearing to normal range. Must distinguish the difference between numbers and symbols. On occasion may require some lifting up to 20 pounds. Will be required to assist patients to their rooms, by walking, pushing in a wheelchair or calling nursing to assist. Duties and Responsibilities Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures to satisfy displeased customers. Conducts a thorough search of patient name against the Eclipsys Master Patient Index (EMPI) in order to eliminate the risk of duplicating or making errors in selecting the correct patient or establishing a new Medical Record Number (MRN). Follows policy and procedures that govern the naming conventions, search practices and notification of changes to the MPI core data elements. Utilizes all systems available to verify information provided by patients/families. This includes collecting a copy of the patients(s) or guarantor's drivers' license(s) and insurance card(s). Inputs third party payer information, according to what plan is considered primary payer, secondary payer, etc. Establishes the correct assignment of payer based on COB training materials. The department sets performance targets associated with write offs, denials and rejections. The target must be achieved in order to meet performance expectations. To provide the highest possible customer service, patients are preregistered 2 working days to 2 weeks in advance of appointment/admission date daily. Contacts insurance company(ies) and notifies them of the patient's admission within next business day of admission and/or in accordance with Payer's contracted guidelines. Works with Utilization Review department and physician's offices to ensure that clinical requirements are obtained. Enters all benefits and pre-cert information in the account notes as instructed. Provides efficient documentation of time and person whom talked to when obtaining benefits and pre-certification data. Based on benefit information obtained from the patient's insurance company, creates an accurate good faith estimate letter. Utilizes all available resources to obtain CPT & Procedure Codes i.e. CPT/Procedure Code books, websites, Medical Records Coding Help Line ect. Provides patient/family with information on advanced directives, patient rights, consent for treatment, and obtains appropriate signatures. Prepares necessary patient packets and completes charts. Scans insurance cards, patient identification cards, and other admitting documents. Quotes patient's co-share responsibility (co-payments, deductibles, & out of pocket amounts) to patient, negotiates payment options that lead towards compliance and minimizes collection expenses. Provides assistance applications to all patients with no or inadequate funding. Documents receipts of funds from patient and gives copy to patient at time of transaction. Files receipt of funds in department files. Reconciles petty cash count and reports overage/shortage to supervisor daily. Will follow established procedure to ensure that Medicare Secondary Payer Questionnaire (MSPQ) are collected and accurately entered into the registration system. Will insure that Medicare A and/or Medicare B, along with any other applicable coverage, are shown in the correct position(s) on the Insurance Plan Screen in Eclipsys, and if not, to make the appropriate corrections. Completes special assignments completely and in a timely manner, is quick to assist, demonstrates ability to work under deadlines and pressure. Works with Management in a positive manner when reporting trouble accounts. Performs all other tasks/responsibilities as necessary.

What you'll do... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. What You'll Bring to the Team: * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. What You'll Bring to the Team: * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Responsibilities Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace. Qualifications What it takes to be a Receptionist at Brookdale: Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Advanced Medical Support Assistant(s) are assigned to the following sections: Primary Acute Care Teams (PACT), various Specialty Clinics, Nursing Service or Inpatient Care. The Advanced Medical Support Assistant(s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: * Reviews patient records, physician orders/consults, completing basic eligibility review for Community Care benefits * Processes and manages consults through the life cycle of the consult, following relevant directives, guidelines, and SOPs regarding scheduling practices, initiation of authorizations, communications with patients and providers. * Functions as a liaison between the VA, the community provider, the veteran, and Third-Party Administrator (TPA). Receives and responds to incoming telephone calls to the department, secure messages, incoming/outgoing faxes, referral management platforms, and other forms of internal/external communications. * Completes varied assignments which are complex and detailed in nature, requiring coordination with the self-directed team members, team coordinator, administrative and clinical staff within the medical center and with community providers. * Establishes and maintains good relations with veterans, their families, and others to promote an understanding of hospital system/activities, rules of eligibility and create an atmosphere conducive to quality care. * Troubleshoots questions/concerns from local providers, hospitals, Veterans, expanded members of the health care team, and various stakeholders. Incumbent is expected to communicate well, both orally and in writing, and provide quality customer service to internal and external stakeholders. * Acts as receptionist and communications' coordinator for the DOM or inpatient units, receiving numerous visits, telephone calls and messages from patient's families, friends and co-workers. Capable of handling each visitor or caller promptly and courteously, in accordance with provisions of the Privacy and Release of Information Act of 2002. * Processes Beneficiary Travel Claims, including Ambulance Bills, as needed. * Coordinates and schedules appointments for the DOM and inpatient units timely and accurately. This includes making appointments, processing Return to Clinic orders, cancelling appointments. * Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows: a. All appointments will be made with the patient's input, either in person or by phone. They may require a high level of coordination to avoid patients having to make multiple trips around the medical center whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled with mandated clinic timeframes. c. Daily reviews of the active and pending consults for accuracy and disposition. * Participates in morning huddles on the DOM and inpatient units when requested. receiving data on the daily census. This may include admissions, discharges, room changes, etc. * The incumbent is expected to handle all interactions with courtesy, professionalism, and diplomacy. It is expected that he/she will demonstrate flexibility amid changing priorities and/or critical deadlines. The incumbent is expected to meet the needs of customers while supporting VA missions. Work Schedule: Full time; Work schedule will be determined upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Travel: Not Required. Financial Disclosure Report: Not required

Summary of Essential Functions Knowledgeable of the insurance information required to properly process insurance claims and ensure prompt payment. Knowledgeable of hospital policies concerning all admissions and registrations. Fully versed in all aspects of the admitting office and the emergency room functions and duties. Knowledgeable and obtain legal forms mandated by law. Educational Requirements High School Diploma or equivalent. Must be able to communicate effectively in English, both verbally and in writing. Qualifications/Knowledge/Skills/Abilities: Clerical skills and background is needed to perform the functions of the job. Admitting, insurance, collections and medical terminology are helpful. Clerical abilities (typing, spelling, and communication). Previous admitting/registration experience is helpful and desired. Past collection and insurance experience is desired. Must type 40 wpm and good clerical, communication, spelling, and public relation skills are required. Requires the use of office equipment, such as computer terminals, telephones, copiers, 10 key calculators and other various office equipment. Having patience and understanding is a must. Flexible hours/scheduled according to needs of the department. Ability to work under pressure and stress. Physical Requirements Requires eye-hand coordination and manual dexterity. Requires corrected vision and hearing to normal range. Must distinguish the difference between numbers and symbols. On occasion may require some lifting up to 20 pounds. Will be required to assist patients to their rooms, by walking, pushing in a wheelchair or calling nursing to assist. Duties and Responsibilities Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures to satisfy displeased customers. Conducts a thorough search of patient name against the Eclipsys Master Patient Index (EMPI) in order to eliminate the risk of duplicating or making errors in selecting the correct patient or establishing a new Medical Record Number (MRN). Follows policy and procedures that govern the naming conventions, search practices and notification of changes to the MPI core data elements. Utilizes all systems available to verify information provided by patients/families. This includes collecting a copy of the patients(s) or guarantor's drivers' license(s) and insurance card(s). Inputs third party payer information, according to what plan is considered primary payer, secondary payer, etc. Establishes the correct assignment of payer based on COB training materials. The department sets performance targets associated with write offs, denials and rejections. The target must be achieved in order to meet performance expectations. To provide the highest possible customer service, patients are preregistered 2 working days to 2 weeks in advance of appointment/admission date daily. Contacts insurance company(ies) and notifies them of the patient's admission within next business day of admission and/or in accordance with Payer's contracted guidelines. Works with Utilization Review department and physician's offices to ensure that clinical requirements are obtained. Enters all benefits and pre-cert information in the account notes as instructed. Provides efficient documentation of time and person whom talked to when obtaining benefits and pre-certification data. Based on benefit information obtained from the patient's insurance company, creates an accurate good faith estimate letter. Utilizes all available resources to obtain CPT & Procedure Codes i.e. CPT/Procedure Code books, websites, Medical Records Coding Help Line ect. Provides patient/family with information on advanced directives, patient rights, consent for treatment, and obtains appropriate signatures. Prepares necessary patient packets and completes charts. Scans insurance cards, patient identification cards, and other admitting documents. Quotes patient's co-share responsibility (co-payments, deductibles, & out of pocket amounts) to patient, negotiates payment options that lead towards compliance and minimizes collection expenses. Provides assistance applications to all patients with no or inadequate funding. Documents receipts of funds from patient and gives copy to patient at time of transaction. Files receipt of funds in department files. Reconciles petty cash count and reports overage/shortage to supervisor daily. Will follow established procedure to ensure that Medicare Secondary Payer Questionnaire (MSPQ) are collected and accurately entered into the registration system. Will insure that Medicare A and/or Medicare B, along with any other applicable coverage, are shown in the correct position(s) on the Insurance Plan Screen in Eclipsys, and if not, to make the appropriate corrections. Completes special assignments completely and in a timely manner, is quick to assist, demonstrates ability to work under deadlines and pressure. Works with Management in a positive manner when reporting trouble accounts. Performs all other tasks/responsibilities as necessary.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Advanced Medical Support Assistant(s) are assigned to the following sections: Primary Acute Care Teams (PACT), various Specialty Clinics, Nursing Service or Inpatient Care. The Advanced Medical Support Assistant(s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: * Reviews patient records, physician orders/consults, completing basic eligibility review for Community Care benefits * Processes and manages consults through the life cycle of the consult, following relevant directives, guidelines, and SOPs regarding scheduling practices, initiation of authorizations, communications with patients and providers. * Functions as a liaison between the VA, the community provider, the veteran, and Third-Party Administrator (TPA). Receives and responds to incoming telephone calls to the department, secure messages, incoming/outgoing faxes, referral management platforms, and other forms of internal/external communications. * Completes varied assignments which are complex and detailed in nature, requiring coordination with the self-directed team members, team coordinator, administrative and clinical staff within the medical center and with community providers. * Establishes and maintains good relations with veterans, their families, and others to promote an understanding of hospital system/activities, rules of eligibility and create an atmosphere conducive to quality care. * Troubleshoots questions/concerns from local providers, hospitals, Veterans, expanded members of the health care team, and various stakeholders. Incumbent is expected to communicate well, both orally and in writing, and provide quality customer service to internal and external stakeholders. * Acts as receptionist and communications' coordinator for the DOM or inpatient units, receiving numerous visits, telephone calls and messages from patient's families, friends and co-workers. Capable of handling each visitor or caller promptly and courteously, in accordance with provisions of the Privacy and Release of Information Act of 2002. * Processes Beneficiary Travel Claims, including Ambulance Bills, as needed. * Coordinates and schedules appointments for the DOM and inpatient units timely and accurately. This includes making appointments, processing Return to Clinic orders, cancelling appointments. * Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows: a. All appointments will be made with the patient's input, either in person or by phone. They may require a high level of coordination to avoid patients having to make multiple trips around the medical center whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled with mandated clinic timeframes. c. Daily reviews of the active and pending consults for accuracy and disposition. * Participates in morning huddles on the DOM and inpatient units when requested. receiving data on the daily census. This may include admissions, discharges, room changes, etc. * The incumbent is expected to handle all interactions with courtesy, professionalism, and diplomacy. It is expected that he/she will demonstrate flexibility amid changing priorities and/or critical deadlines. The incumbent is expected to meet the needs of customers while supporting VA missions. Work Schedule: Full time; Work schedule will be determined upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Travel: Not Required. Financial Disclosure Report: Not required

Summary of Essential Functions Knowledgeable of the insurance information required to properly process insurance claims and ensure prompt payment. Knowledgeable of hospital policies and procedures, Joint Commission standards and HIPPA Privacy Practices as related to the Admissions department. Fully versed in all aspects of the Insurance Verification, collections and duties. Educational Requirements The formal education normally associated with complete satisfactory performance in this job is a high school diploma or equivalent (One year college course work preferred with an emphasis in business preferred). A minimum of two years of related experience in either a business setting or customer service setting is required. Must be able to communicate effectively in English, both verbally and in writing. CHAA Certification within 1 year Qualifications/Knowledge/Skills/Abilities: Ability to listen and display professionalism and confidentiality Customer service experience and strong communication skills required Must be diplomatic and persistent to achieve positive results while dealing with diverse population (physicians, inter/intradepartmental health care professionals, as well as patients, families and/or significant others and community resource contacts.) Ability to communicate effectively and courteously Must have the ability to organize, prioritize work according to written or verbal instructions using organizational skills and sound judgment Admitting, insurance, collections and medical terminology are desired. Previous admitting/registration experience is desired. Past collection and insurance experience is desired. Requires the use of office equipment, such as computer terminals, telephones, copiers, fax machines, credit card payment processing, and ability to work in multiple computer programs simultaneously. Flexible hours/scheduled according to needs of the department. Ability to work under pressure and multi-task in a fast paced and at times stressful environment. Must be able to evaluate insurance eligibility responses and use critical thinking skills to appropriately act upon information regarding coverage needs, payment options or to seek out additional resources. Physical Requirements Requires eye-hand coordination and manual dexterity. Requires corrected vision and hearing to normal range. Must distinguish the difference between numbers and symbols. On occasion may require some lifting up to 20 pounds. Duties and Responsibilities Coordinates work duties in instances of sick calls or high volumes for the Insurance Verification team. Develops and maintains educational resources for staff reference books or training materials. Is the point of contact for account issues related to insurance verification or patient price estimates. Serves as the project lead for the implementation of projects and assignments within Insurance Verification. Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures. Utilizes all applicable scripting to ensure consistency within the patient experience. Consistently document actions taken or received on each account by inputting in the hospital system Makes every effort to minimize the loss of reimbursement for lack of notification, lack of authorization or denied days due to lack of continuing authorization or insurance verification. Documents all follow up done in the AMPFM system notes. Conducts a thorough search of patient name against the Eclipsys Master Patient Index (EMPI) in order to eliminate the risk of duplicating or making errors in selecting the correct patient or establishing a new Medical Record Number (MRN). Follows policy and procedures that govern the naming conventions, search practices and notification of changes to the MPI core data elements. Utilizes all systems available to verify information provided by patients/families. Evaluates insurance verification responses to ensure coverage for services by utilizing electronic systems. Utilizes critical thinking skills to evaluate patient needs based on eligibility responses. Inputs third party payer information, according to what plan is considered primary payer, secondary payer, etc. Establishes the correct assignment of payer based on coordination of benefits. Meets expectations regarding performance for departmental and individual metrics for registration accuracy, point of service collections, patient experience, registration productivity, account write offs, denials and rejections. The target must be achieved in order to meet performance expectations. Works with Utilization Review department and physician's offices to ensure that clinical requirements are obtained. Enters all benefits and pre-cert information in the account notes as instructed. Provides efficient documentation of time and person whom talked to when obtaining benefits and pre-certification data when applicable. Based on benefit information obtained from the patient's insurance company, creates an accurate good faith estimate letter. Utilizes all available resources to obtain CPT & Procedure Codes i.e. CPT/Procedure Code books, websites, Medical Records Coding Help Line ect. Quotes patient's co-share responsibility (co-payments, deductibles, & out of pocket amounts) to patient, negotiates payment options that lead towards compliance and minimizes collection expenses. Provides assistance applications according to hospital policy and regulatory requirements. Will follow established procedure to ensure that all Medicare regulatory requirements are met such as Medicare Secondary Payer Questionnaire (MSPQ) are collected and accurately entered into the registration system. Will insure that Medicare A and/or Medicare B, along with any other applicable coverage, are shown in the correct position(s) on the Insurance Plan Screen in Eclipsys, and if not, to make the appropriate corrections. Completes special assignments completely and in a timely manner, is quick to assist, demonstrates ability to work under deadlines and pressure. Works with Management in a positive manner when reporting trouble accounts. Performs all other tasks/responsibilities as necessary.