A front desk host operates the reception area of a hotel, motel, or resort. They are responsible for checking guests in and out, processing payments, addressing guest concerns, and communicating with other hospitality departments to ensure optimal guest satisfaction.
On top of these key duties, a front desk host's tasks may include assisting with reservations, managing gift cards, operating the switchboard, and assisting guests with special needs.
Since a front desk host is usually the first person that guests interact with, they have to be pleasant and professional as they play a huge role in guests' first impression of the hotel. Good grooming and a friendly attitude are a must. They must also have great communication skills to ensure guests' needs are properly met and interpersonal skills to maintain good relationships with other departments.
Moreover, a front desk host should be physically fit enough to stand for long periods.
A high school diploma is enough to qualify for the role of a front desk host. Still, a bachelor's degree in hospitality management or something similar can be a great advantage. Experience working the front desk or other customer service jobs may also be beneficial.