A front desk host operates the reception area of a hotel, motel, or resort. They are responsible for checking guests in and out, processing payments, addressing guest concerns, and communicating with other hospitality departments to ensure optimal guest satisfaction.
On top of these key duties, a front desk host's tasks may include assisting with reservations, managing gift cards, operating the switchboard, and assisting guests with special needs.
Since a front desk host is usually the first person that guests interact with, they have to be pleasant and professional as they play a huge role in guests' first impression of the hotel. Good grooming and a friendly attitude are a must. They must also have great communication skills to ensure guests' needs are properly met and interpersonal skills to maintain good relationships with other departments.
Moreover, a front desk host should be physically fit enough to stand for long periods.
A high school diploma is enough to qualify for the role of a front desk host. Still, a bachelor's degree in hospitality management or something similar can be a great advantage. Experience working the front desk or other customer service jobs may also be beneficial.
What is a Front Desk Host?
What Does a Front Desk Host Do
There are certain skills that many front desk hosts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, interpersonal skills and organizational skills.
How To Become a Front Desk Host
If you're interested in becoming a front desk host, one of the first things to consider is how much education you need. We've determined that 47.4% of front desk hosts have a bachelor's degree. In terms of higher education levels, we found that 1.9% of front desk hosts have master's degrees. Even though some front desk hosts have a college degree, it's possible to become one with only a high school degree or GED.
Front Desk Host Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of barista you might progress to a role such as teacher eventually. Later on in your career, you could end up with the title account manager.
Average Salary for a Front Desk Host
What Am I Worth?
Top Skills For a Front Desk Host
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 28.0% of front desk hosts listed front office on their resume, but soft skills such as integrity and interpersonal skills are important as well.
Choose From 10+ Customizable Front Desk Host Resume templates
Zippia allows you to choose from different easy-to-use Front Desk Host templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Front Desk Host resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Front Desk Host Demographics
Front Desk Host Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among front desk hosts, 57.9% of them are women, while 42.1% are men.
- The most common race/ethnicity among front desk hosts is White, which makes up 53.8% of all front desk hosts.
- The most common foreign language among front desk hosts is Spanish at 36.4%.
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How Do Front Desk Host Rate Their Jobs?
Top Front Desk Host Employers
Most Common Employers For Front Desk Host
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Academy of Art University | $41,846 | $20.12 | 4 |
| 2 | Hyatt Hotels | $34,773 | $16.72 | 58 |
| 3 | Marriott International | $32,194 | $15.48 | 19 |
| 4 | The Cheesecake Factory | $31,707 | $15.24 | 47 |
| 5 | The Walt Disney Company | $31,396 | $15.09 | 24 |
| 6 | Best Western | $31,006 | $14.91 | 5 |
| 7 | Hilton | $30,816 | $14.82 | 9 |
| 8 | Hyatt Place Waikiki Beach | $30,672 | $14.75 | 32 |
| 9 | Bob Evans Restaurants | $30,054 | $14.45 | 4 |
| 10 | Darden Restaurants | $30,009 | $14.43 | 6 |