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Become A Front Desk Host

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Working As A Front Desk Host

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • $20,745

    Average Salary

Example Of What A Front Desk Host does

  • Use effective communication skills with residents and other staff.
  • Front Desk Host at high volume resort hotel.
  • Review arrivals, noting special requests and blocking rooms as necessary for VIP members and group check-ins.
  • Answered and direct phone calls from students to desired locations.
  • Take and serve guests orders, bussing tables, running food orders, and processing payments.
  • Displayed the Hyatt brand standard by greeting guests in a friendly and time efficient manner.
  • Answer all guest questions to the best of my ability Usage of a POS systems
  • Provided front of house services to hotel guests in a fast paced environment.
  • Welcomed guests to the property, and was responsible for providing quality guest service throughout guests stay.
  • Take and prepare to-go orders.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Communicated with server and hostess to assure efficient seating, table utilization and customer service.
  • Front Desk Host and Concierge for leading boutique hotel company, Joie de Vivre.
  • Hosted and supervised special events and birthday parties.
  • Book individual and group hotel reservations.
  • Host Birthday Parties, Supervise kids jumping, check guests in
  • Maintain a pleasant appearance in lobby and oversee dining area, patio, and lounge to ensure customer satisfaction
  • Maintain the cleanliness of front desk area.
  • Created and booked reservations for incoming guests through our Hyatt database system.
  • Communicated VIP arrivals to designated personnel for escort and delivery of amenities.

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How To Become A Front Desk Host

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Front Desk Host jobs

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Top Skills for A Front Desk Host

CustomerServiceFrontDeskAreaPhoneCallsGreetingGuestsSafetyAssistsGuestsBirthdayPartiesQualityGuestServiceTo-GoOrdersCommunicationSkillsPOSSpecialEventsHighVolumeCustomerSatisfactionOverallGuestSatisfactionVIPHyattAuditHotelGuestsTelephoneCalls

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Top Front Desk Host Skills

  1. Customer Service
  2. Front Desk Area
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate the ability to deliver superior customer service.
  • Insured cleanliness and organization of front desk area and conducted merchandise inventory.
  • Answered and direct phone calls from students to desired locations.
  • Displayed the Hyatt brand standard by greeting guests in a friendly and time efficient manner.
  • Obtained knowledge and certification in Basic Food Safety, Proper Vending Techniques and Food Law of the state of Florida.

Top Front Desk Host Employers