Front desk host job description

Job DescriptionWe are currently looking for someone to work 15 hours a week. These shifts would include two night shifts during the week and one weekend afternoon of your choosing!

The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks

into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi task between answering phone calls, making a Retro Smoothies and assisting customers. Ideal candidates for the Front Desk position will possess the following:
A positive upbeat personality. Effective ability to communicate with customers, coworkers and managers. The ability to multitask. Customer service oriented. Punctual, responsible and detail oriented. CPR/AED training preferred. Prior experience in a retail setting is preferred.


Responsibilities of the Front Desk include but not limited to:


Greeting and checking in members as they come in. Resolving customer issues in an effective manner. Membership sales and retention. Following up with prospects. Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc. Ensuring a safe and clean health club environment for members and staff. Opening and closing the facility if scheduled. Following company policies and procedures.


All Front Desk employees are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. Front Desk staff should be well groomed and neat.

Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Employees should not count money until all members have left the facility and the doors are locked.

Schedule: Part-time (Overnight) 16hrs, Saturday and Sunday 10PM-6AM
Starting pay: $15/hr

FirstService Residential provides full-service, professional association management services to more than 8,500 properties encompassing over 1.6 million residential units across 22 U.S. states and three provinces in Canada.

Why FirstService? We invest in our team members, offering career training resources, employee referral bonuses and ample opportunity for growth, alongside a full benefits package (medical, dental, vision, 401k, PTO, etc).

What sets us apart? We are passionate about being the best at what we do. That passion has made us the industry leader in residential community and building management. Our values are the foundation upon which FirstService Residential is built and serve to guide each of us every day. Our associates - the heart and soul of our company - share these values.

READY TO JOIN OUR TEAM? Here are the details of your next rewarding career with FirstService Residential.

POSITION SUMMARY:The front desk person works independently, and without direct supervision. Possesses strongcommunication, telephone, and customer service skills. Detailed oriented and able to multitask.Meets and greets residents; checks guests and service providers in/out. Able to understand andreact to emergency response and access control procedures; monitors and operates electronicsecurity control systems; and accurately maintains daily logs, records and forms.

POSITION RESPONSIBILITIES:· Demonstrates excellent customer service, communication and time management skills.· Monitors Emergency Response System.· Greets and directs Residents, guests and invitees.· Monitors and controls Electronic Security Control Systems.· Responds to emergency situations in a timely and efficient manner.· Monitors and controls access to the building.· Maintains daily log, records and forms.· Resolves and follows-up on all complaints/issues.· Maintains a safe and secure environment throughout the building/property(s).· May be assigned other duties by the on-site property manager.· Follows safety procedures and maintains a safe work environment.· Other duties as required.OPERATING SKILLS, KNOWLEDGE & ABILITIES:Education/Training:· High school diploma or equivalency preferred.· College level courses in business or hospitality preferred.Experience/Knowledge:· Two (2) to three (3) years of business experience preferred.· Computer literacy: command of information system hardware/software is preferred.· Effective written and verbal communication skills.· Multiple language fluency is desirable.· Strong customer service, communication and interpersonal skills required.Special Requirements:· Ability to lift 30 - 50 lbs.· Work in an upright standing or sitting position for long periods of time· Handle, finger, grasp and lift objects and packages· Communicate, receive and exchange ideas and information by means of the spoken andwritten word· Ability to quickly and easily navigate the property/building as required to meet the jobfunctions· Complete all required forms.· Ability to work extended hours and weekends based on project requirement.· Ability to respond to emergencies on a timely manner.The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of the job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

Job DescriptionWe are seeking individuals who will make a lasting first impression on our guests, embody the hotel through their high energy personality, and someone who is ready to curate experiences. If you are a perfectionist, enjoys meeting new people, have the will to learn, and likes to work in a fast - paced environment, this could be the position for you. The Epicurean Front Desk Agent is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services.
Be part of an established, incredible hotel to work for -
we have been recognized as “Best in Travel” in Trip Advisor’s 2021 Travelers’ Choice Awards!

Essential Functions



Assign and escort the guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique Assist guests to their rooms Assist with guest luggage Provide room quotes and upsell to the guest when possible Ability to interact with guests and share hotel knowledge using personalization such as using the guest name Responsible to know all functions to showcase the hotel to each guest Maintain guest confidentiality Share knowledge of featured wine Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond Maintain knowledge of hotel and brand rewards Provide local information for shopping, dining, nightlife, and recreational destinations Receive, store, and deliver luggage and mail Run errands for guests Make travel arrangements for guests to include sightseeing and other tours Assist with coordination between Housekeeping and Front Desk Verify charges/collect payment from guests for room stays Respond to guest inquiries Follow scheduled shifts and follow break and lunch requirements Report any suspicious activity or unusual items in the room Report any irregular behavior from guests in public areas and or in room Ability to take initiative and handle assignments with limited supervision Follow all hotel policies and procedures as outlined in the team member handbook Maintain cleanliness and order of work area


Hotel Performance
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.


Qualification Standards

Education & Experience
High School diploma or higher Previous hospitality experience preferred Excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology e.g. tablets, iPads


Physical Demands
Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 40 lbs Ability to communicate clearly Corrected vision to normal range Ability to work long hours as needed


Mental Demands
Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the office, the hotel, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary


Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.