Front desk lead job description

Lantern Hill is a luxurious 20-acre continuing care retirement community located in Union County, New Jersey in the borough of New Providence. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.

We are hiring a Front Desk, Communications Specialist for our award-winning community. This is an essential role within our community; you will often be the first person a resident or family member meets!
How you will make an impact:
Greet and direct our residents, visitors,/staff and handle questions and concerns efficiently.Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.Monitor all emergency pull cords for Independent Living residents Track status of resident involved in a situation, i.e. transported to a hospital, etc.Manage up to date lists of residents, alphabetically and by resident apartment Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and dates returning for Security purposes.Responsible for logging all resident packages and notifying residents of a package pick-up via notice in Cubbie hole, assuring all mail is dispatched through U.S. Mail at the end of each day, sorts and distributes all inter-office mail

What we offer:
Competitive benefits packages including medical, dental, vision, and PTO401k for all employees 18 and over. Company contribution up to 3% once eligible.Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.A "career for life" approach to professional and personal development for our greatest asset; our employees. State of the art community campuses, ongoing expansion plans, and design enhancements to ensure Erickson Senior Living continues to set the standard for senior living excellence.Free onsite parking at all of our communities and corporate offices

What you will need:
High school or GED.Receptionist experience required Excellent verbal skills Ability to multi-task

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Organize and lead front office employees. Provide the highest level of customer service to guests while assisting with the front office and reservations.
ESSENTIAL DUTIES AND RESPONSIBILITIES


Includes the following:

Assists with front desk check-in/out and reservation calls. Trains front office agents on hotel policies and procedures, property management system, and other hotel related systems. Prepares reports for management, as needed. Resolves guest complaints and disputes. Ensures exceptional guest service is provided to all guests. Performs all shift related duties. Maintains a close working relationship with management and employees. Performs other job-related duties as assigned.


SUPERVISORY/MANAGEMENT AUTHORITY


Lead and/or guide the work of other employees.


EDUCATION AND EXPERIENCE


High School Diploma or General Education Degree (GED) and a combination of 6 months of hotel and guest experience.


COMPETENCIES


Accountability -Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
Accuracy and Attention to Detail - Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Active Learning - Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately and use this knowledge for purposes of performance effectiveness self-development. Business Acumen - Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Cash and Receipts Management- Knowledge of cash and receipts management; ability to receive and manage currency, checks, credit card data, money orders, debit cards, and other forms of payment. Data Gathering and Reporting - Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. Employee Health and Safety - Knowledge of the procedures and programs in place in the organization to ensure employee safety (occupational health, fire safety and emergency response plan); ability to take appropriate and immediate actions in case of an emergency. Front Office - Knowledge of hospitality business operations and customer service activities; ability to oversee the daily operations of the front office, front desk, concierge, and bell staff. Guest Services - Knowledge of hospitality customer service activities provided for guests; ability to check guests in and out of lodging, and carry out related tasks, with the appropriate demeanor. Information Capture - Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Initiative - Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Listening - Knowledge of effective listening issues and techniques; ability to gather, clarify and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker. Maintaining Focus - Understanding of the importance of keeping sight of current responsibilities and ability to bring thoughts and tasks to completion. Service Excellence - Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Service Request Management Process (TCS)- Knowledge of the principles and methodology of customer request management; ability to apply the processes, activities and tools associated with managing customer requests. Teamwork - Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels. Customer Service Management - Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers. Delegation - Knowledge of the need to delegate tasks to others effectively; ability to motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.


OTHER REQUIREMENTS


Working knowledge of Microsoft Office products. Working knowledge of hotel property management systems.


WORK ENVIRONMENT


Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50lbs and standing for long periods of time.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Ops Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for a Procurement Desk Analyst to support us, RingCentral:
The Procurement Desk Analyst role will play a key role in daily transactions that will enable procurement of goods and services across the entire organization. The Analyst will be responsible for: intaking requisitions for supplier onboarding and management, purchase request validation and entry, reviewing contracts/order forms for completeness, submitting contracts/order forms for Legal review, liaising between internal departments and suppliers, and other related responsibilities. Alongside these tasks, Analyst will also assist the Accounts Payable team in PO-invoice matching and other procurement related activities as needed. This role is essential to the efficiency and success of the Procurement Operations function in our organization.
Responsibilities and Duties:
Managing intake request forms through ticketing system and following through to close of ticket.Confirming completion of contracts/order forms before submitting for PO and Legal review.Providing updates to business partners on the status of their Procurement and Legal request.Validating all contract objectives/goals are met for each category of spend.Liaising between internal and external stakeholders on items related to PO and contract requests.Onboarding and validation of suppliers/vendors in the ERP system (NetSuite).Aiding in general “digitization” of vendor onboarding and supplier PO to invoice process.Creating of Purchase Orders in NetSuite to ensure timely order submission. Must confirm all details on the supplier's quotations are correct and match with the Purchase Order details in the system, including: Description of Services, Contract start/end dates (service period), GL coding, Quantity, Total Amount.Identifying gaps in the Procurement Desk process to create more efficient processes.Managing and maintaining Vendor Master ensuring that vendor's records are up to date with modifications, categories, remittance details, deactivations, and audit compliance.Call/email supplier's bank representatives to verify the supplier's update to payment details to mitigate fraudulent activity.Sending follow up emails to Managers for Purchase Orders that are still pending approval.Updating Purchase Orders when there are changes on the quotation or other business requirements.Preparing the month-end review of all open Purchase Orders.Providing reporting metrics to other teams that leverage Purchase Order data.Assisting in special projects such as year-end Blanket PO process, approvals, and other ad-hoc projects.

To succeed in this role, you must have experience in:
Bachelor's Degree in Business Management, Accounting, Finance, Supply Chain or similar.Preferred system experience: NetSuite ERP, or similar ERP, Concur Technologies, FreshService, or similar ticketing service platform, DocuSign, or similar contract management software.Experience in creation of Purchase Orders and dealing with external suppliers.Experience in reviewing contracts and service agreements. Knowledge of general contract terms and conditions.Excellent teamwork, communication, critical-thinking and decision-making skills.

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily until further notice Comprehensive HMO package (medical and dental) Personal Time Off LeavesQuarterly Performance BonusEmployee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph

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