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Front desk lead resume examples from 2025

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
5 min read
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How to write a front desk lead resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in front desk lead-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the front desk lead position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
  2. Include as many relevant hard or technical front desk lead skills as possible for each job you apply to.
  3. Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
These five steps should give you a strong elevator pitch and land you some front desk lead interviews.

Here are example skills to include in your “Area of Expertise” on a front desk lead resume:

  • Reservations
  • Patients
  • Guest Service
  • Phone Calls
  • Guest Satisfaction
  • Booking
  • Team Work
  • Strong Customer Service
  • Payroll
  • POS
  • Night Audit
  • Appointment Scheduling
  • CPR
  • Room Availability
  • Guest Accounts
  • Guest Issues
  • Front Desk Operations
  • Computer System
  • Guest Complaints
  • PBX
  • Credit Card Transactions
  • Guest Rooms
  • Insurance Verification
  • Hotel Services
  • Excellent Guest
  • Membership Sales
  • Room Rates
  • Room Assignments
  • Telephone Calls
  • Customer Complaints

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write front desk lead experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from front desk lead resumes:

Work history example #1

Referral Coordinator

In Demand

  • Coded ICD- 10 and CPT for diagnosis and procedure type.
  • Managed and maintained servers for testing for SQL and Oracle under Windows.
  • Coordinated Program business development and delivery operations, scheduling, communications, preparation of materials and documentation of results.
  • Assisted Safety Manager in implementing Safety Procedures per HH-60G contractual requirements.
  • Verified and restructured schedules to show impact of weather delays, owner delays and subcontractor schedule slippage using Primavera Project Planner.

Work history example #2

Front Desk Lead

Hyatt

  • Prepared team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
  • Recommended improved procedures and products to management.
  • Worked with our partners and with other Hyatt hotels and residences to help our loyalty program guests with travel services.
  • Motivated, coached, counseled and disciplined all team members according to Marriott Hotel standards.
  • Recognized for being a Top Up-Seller, resulting in increased monthly revenues for Hyatt.

Work history example #3

Travel Agent

U-Haul

  • Maintained close working relationships with U-Haul staff and personnel.
  • Maintained close working relationships with U-Haul staff and personnel while also assisting customers with their moving and storage needs
  • Secured and Scheduled reservations for U-Haul trucks, trailers, towing devices, storage units, and hitches.
  • Answered phones to provide quotes and reservations for rental of U-haul equipment.
  • Answered phones for various U-Haul stores Answered questions regarding products and services Made reservations for U-Haul equipment when requested by customers

Work history example #4

Front Desk Agent

Planet Fitness

  • Handled the billing procedures each month in a quick and timely matter.
  • Demonstrated excellence in service in hospitality utilizing invaluable interpersonal communication.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from front desk lead resumes:

High School Diploma

2012 - 2012

Highlight your front desk lead certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your front desk lead resume:

  1. Certified Medical Office Manager (CMOM)
  2. Registered Medical Assistant

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