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Become A Front Desk Manager

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Working As A Front Desk Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $44,410

    Average Salary

What Does A Front Desk Manager Do

A Front Desk Manager coordinates the front desk personnel and ensures quality customer service. They ensure that the company’s policies and security requirements are met.

How To Become A Front Desk Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Front Desk Manager jobs

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Front Desk Manager Career Paths

Front Desk Manager Demographics

Gender

  • Female

    67.5%
  • Male

    30.7%
  • Unknown

    1.8%

Ethnicity

  • White

    78.3%
  • Hispanic or Latino

    12.3%
  • Asian

    7.0%
  • Unknown

    1.9%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    57.0%
  • French

    11.1%
  • Portuguese

    3.9%
  • Russian

    3.6%
  • Arabic

    2.9%
  • German

    2.7%
  • Chinese

    2.6%
  • Mandarin

    2.2%
  • Italian

    2.0%
  • Hindi

    1.9%
  • Korean

    1.7%
  • Japanese

    1.7%
  • Polish

    1.0%
  • Gujarati

    0.9%
  • Turkish

    0.9%
  • Cantonese

    0.9%
  • Carrier

    0.9%
  • Tagalog

    0.9%
  • Dutch

    0.7%
  • Urdu

    0.7%
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Front Desk Manager

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Real Front Desk Manager Salaries

Job Title Company Location Start Date Salary
Front Desk Manager Ashford TRS Sapphire VI LLC Langhorne, PA May 01, 2016 $69,056
Front Desk Manager Old Oaks Country Club Inc. NY Sep 25, 2015 $60,507
Front Desk Manager Old Oaks Country Club Inc. NY Sep 26, 2015 $60,507
Hotel Front Desk Manager Bal Harbour Hotel LLC Bal Harbour, FL Mar 23, 2015 $58,000
Hotel Front Desk Manager W San Francisco San Francisco, CA Jan 12, 2016 $57,000
Front Desk Manager Shamin Hotels VA Jul 10, 2015 $56,763
Hotel Front Desk Manager Hudson Sheraton Corporation New York, NY Apr 02, 2011 $55,127
Hotel Front Desk Manager The Sheraton Hotels of New York New York, NY Apr 02, 2011 $55,127
Hotel Front Desk Manager The St. Regis New York Operating LLC New York, NY Sep 11, 2011 $55,000
Front Desk Manager Hilton Worldwide Inc. New York, NY Jan 10, 2013 $55,000
Hotel Front Desk Manager W South Beach Miami Beach, FL Apr 04, 2016 $55,000
Front Desk Manager Hilton Worldwide Inc. New York, NY Oct 01, 2013 $55,000
Hotel Front Desk Manager HST Union Square LLC New York, NY May 21, 2012 $55,000
Front Desk Manager Old Oaks Country Club Inc. NY Sep 25, 2014 $53,227
Front Desk Manager Hotel Chandler LLC New York, NY Jan 15, 2015 $50,000
Front Desk Manager Sun Hill Properties, Inc. (Ls Angeles) CA Oct 01, 2012 $50,000
Front Desk Manager Sun Hill Properties, Inc. (Los Angeles) CA Oct 01, 2012 $50,000
Front Desk Manager Marina District Development Corporation Atlantic City, NJ Oct 01, 2011 $49,379
Manager Front Desk Shree Vaibhav Laxmi, LLC DBA Comfort Suites Hood River, OR Jun 02, 2008 $48,776
Front Desk Manager Stanford New York, LLC New York, NY Sep 26, 2011 $48,711
Front Desk Manager TGA II, LLC New York, NY Apr 28, 2011 $48,001
Front Desk Manager Deer Crest Janna LLC Park City, UT Nov 07, 2014 $48,000
Front Desk Manager The Inn at Key West Key West, FL Oct 01, 2011 $43,827
Hotel Front Desk Manager The Westin St. John Resort & Villas Mar 01, 2010 $43,000
Front Desk Manager Clay Hotel Management Corp. Miami Beach, FL May 02, 2010 $42,474
Front Desk Manager Clay Hotel Management Corp. Miami Beach, FL Feb 01, 2010 $42,474
Hotel Front Desk Manager Georgetown Suites, LLC Washington, DC Sep 17, 2014 $42,182
Front Desk Manager Old Oaks Country Club Inc. NY Sep 26, 2011 $42,000
Hotel Front Desk Manager Sheraton Fort Lauderdale Beach Hotel Fort Lauderdale, FL Dec 06, 2009 $41,642

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Top Skills for A Front Desk Manager

FrontDeskOperationsCustomerServiceSkillsRoomAvailabilityPayrollFrontOfficeStaffNightAuditCreditCardTransactionsPhoneCallsEnsureGuestSatisfactionSuperviseGuestComplaintsGuestServiceDataEntryCustomerComplaintsDailyOperationsBankDepositsCustomerSatisfactionStaffMembersOfficeSuppliesGuestIssues

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Top Front Desk Manager Skills

  1. Front Desk Operations
  2. Customer Service Skills
  3. Room Availability
You can check out examples of real life uses of top skills on resumes here:
  • Managed Front Desk operations of a 79-room boutique hotel including Registration, Reservations, PBX, Valet and Customer Service Representatives.
  • Voted by clients as favorite employee due to excellent customer service skills.
  • Review the daily room availability and inform staff.
  • Managed department purchases, expenses, deposits and payroll.
  • Interviewed and hired front office staff.

Top Front Desk Manager Employers

Front Desk Manager Videos

Tips on Landing a Front Desk Manager Job : Job Placement & Interview Advice

The Hotel - A Day in the Life at the Front Desk

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

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