What is a Front Desk Manager

Front desk managers, also called front office managers, supervise and train the front desk employees and oversee reservations at various hotels and resorts. Excellent customer service and good communication skills are vital to this type of job. Front desk managers must ensure that company policies and standards are followed. These professionals may also have administrative duties, such as managing budgets, coordinating work schedules, and monitoring staff performance.

Education requirements often depend on the hiring company and role. Front office management may only require some formal training, an associate's degree, or a bachelor's degree. Large hotel chains prefer front desk manager trainees who have a bachelor's or master's degree in business or hospitality management. Some hotels frequently promote qualified candidates from within; a degree and relevant experience might be enough.

Typically, more than eighty percent of front desk managers employed in the hotel and lodging industry, in health clubs or medical offices, earn an average salary of $42,864 per year.

There is more than meets the eye when it comes to being a Front Desk Manager. For example, did you know that they make an average of $17.85 an hour? That's $37,136 a year!

Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.

What Does a Front Desk Manager Do

There are certain skills that many Front Desk Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Integrity and Interpersonal skills.

Learn more about what a Front Desk Manager does

How To Become a Front Desk Manager

If you're interested in becoming a Front Desk Manager, one of the first things to consider is how much education you need. We've determined that 46.8% of Front Desk Managers have a bachelor's degree. In terms of higher education levels, we found that 3.3% of Front Desk Managers have master's degrees. Even though most Front Desk Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Front Desk Manager. When we researched the most common majors for a Front Desk Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Front Desk Manager resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Front Desk Manager. In fact, many Front Desk Manager jobs require experience in a role such as Cashier. Meanwhile, many Front Desk Managers also have previous career experience in roles such as Sales Associate or Customer Service Representative.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$37,136
Average Salary
0
Job Openings
59,919
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Front Desk Manager Career Paths

Front Desk Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Front Desk Manager resume.

resume icon

Average Salary for a Front Desk Manager

Front Desk Managers in America make an average salary of $37,136 per year or $18 per hour. The top 10 percent makes over $60,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$37,136
Find Your Salary Estimate
How much should you be earning as an Front Desk Manager? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Front Desk Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Front Desk Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Front Desk Manager Resume

At Zippia, we went through countless Front Desk Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Front Desk Manager Resume Examples And Templates

Front Desk Manager Demographics

Front Desk Manager Gender Statistics

female

65.1 %

male

31.0 %

unknown

4.0 %

Front Desk Manager Ethnicity Statistics

White

64.4 %

Hispanic or Latino

18.1 %

Black or African American

9.8 %

Front Desk Manager Foreign Languages Spoken Statistics

Spanish

58.0 %

French

10.2 %

Portuguese

4.8 %
Job Openings

Find the best Front Desk Manager job for you

0 selections
0 selections

Front Desk Manager Jobs You Might Like

Show More Front Desk Manager Demographics

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Front Desk Manager resume.

resume icon

Front Desk Manager Education

Front Desk Manager Majors

28.5 %

Front Desk Manager Degrees

Bachelors

46.8 %

Associate

22.5 %

High School Diploma

19.1 %

Check Jobs That Match To Your Education

None
High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Front Desk Managers

1. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

4. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Ball State University

Muncie, IN • Private

In-State Tuition
$9,896
Enrollment
15,529

10. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845
Show More Front Desk Manager Education Requirements
Job Openings

Find the best Front Desk Manager job for you

0 selections
0 selections

Front Desk Manager Jobs You Might Like

Online Courses For Front Desk Manager That You May Like

IT service operations and Service Desk management
udemy
4.2
(544)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

Service Desk and ITIL Fundamentals
udemy
4.2
(253)

Learn Service Desk and ITIL processes and service functions. Fundamentals to Manage IT Services...

Help Desk Analyst
udemy
4.3
(314)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

Show More Front Desk Manager Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Front Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of Front Desk Managers listed Guest Service on their resume, but soft skills such as Communication skills and Integrity are important as well.

  • Guest Service, 16.2%
  • Customer Service, 15.2%
  • Front Desk Operations, 14.9%
  • Communication, 6.1%
  • Room Availability, 4.8%
  • Other Skills, 42.8%
  • See All Front Desk Manager Skills

12 Front Desk Manager RESUME EXAMPLES

Best States For a Front Desk Manager

Some places are better than others when it comes to starting a career as a Front Desk Manager. The best states for people in this position are New York, New Jersey, Connecticut, and Massachusetts. Front Desk Managers make the most in New York with an average salary of $54,104. Whereas in New Jersey and Connecticut, they would average $48,804 and $48,526, respectively. While Front Desk Managers would only make an average of $48,466 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Front Desk Manager Jobs:
410
Highest 10% Earn:
$83,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Front Desk Manager Jobs:
1,339
Highest 10% Earn:
$92,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. West Virginia

Total Front Desk Manager Jobs:
186
Highest 10% Earn:
$69,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Front Desk Managers

How Do Front Desk Manager Rate Their Jobs?

Working as a Front Desk Manager? Share your experience anonymously.
Do you work as a Front Desk Manager?
Rate how you like work as Front Desk Manager. It's anonymous and will only take a minute.

Front Desk Manager Videos