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Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations.Education
Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.
Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.
At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.
Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.Work Experience in a Related Occupation
Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.Licenses, Certifications, and Registrations
Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.Advancement
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.Important Qualities
Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.
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Hispanic or Latino12.3%
Black or African American0.5%
Front Desk Manager
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University of Phoenix19.4%
Johnson & Wales University8.0%
University of Central Florida6.0%
Florida International University6.0%
Southern New Hampshire University4.6%
Northern Virginia Community College4.4%
University of Southern Mississippi3.5%
Illinois State University3.5%
Northern Arizona University3.5%
University of Nevada - Las Vegas3.3%
Appalachian State University3.3%
University of Arizona3.3%
University of Houston3.2%
Anne Arundel Community College3.2%
Michigan State University3.0%
Miami Dade College2.9%
Front Desk Manager
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|Job Title||Company||Location||Start Date||Salary|
|Front Desk Manager||Ashford TRS Sapphire VI LLC||Langhorne, PA||May 01, 2016||$69,056|
|Front Desk Manager||Old Oaks Country Club Inc.||NY||Sep 25, 2015||$60,507|
|Front Desk Manager||Old Oaks Country Club Inc.||NY||Sep 26, 2015||$60,507|
|Hotel Front Desk Manager||Bal Harbour Hotel LLC||Bal Harbour, FL||Mar 23, 2015||$58,000|
|Hotel Front Desk Manager||W San Francisco||San Francisco, CA||Jan 12, 2016||$57,000|
|Front Desk Manager||Shamin Hotels||VA||Jul 10, 2015||$56,763|
|Hotel Front Desk Manager||Hudson Sheraton Corporation||New York, NY||Apr 02, 2011||$55,127|
|Hotel Front Desk Manager||The Sheraton Hotels of New York||New York, NY||Apr 02, 2011||$55,127|
|Hotel Front Desk Manager||The St. Regis New York Operating LLC||New York, NY||Sep 11, 2011||$55,000|
|Front Desk Manager||Hilton Worldwide Inc.||New York, NY||Jan 10, 2013||$55,000|
|Hotel Front Desk Manager||W South Beach||Miami Beach, FL||Apr 04, 2016||$55,000|
|Front Desk Manager||Hilton Worldwide Inc.||New York, NY||Oct 01, 2013||$55,000|
|Hotel Front Desk Manager||HST Union Square LLC||New York, NY||May 21, 2012||$55,000|
|Front Desk Manager||Old Oaks Country Club Inc.||NY||Sep 25, 2014||$53,227|
|Front Desk Manager||Hotel Chandler LLC||New York, NY||Jan 15, 2015||$50,000|
|Front Desk Manager||Sun Hill Properties, Inc. (Ls Angeles)||CA||Oct 01, 2012||$50,000|
|Front Desk Manager||Sun Hill Properties, Inc. (Los Angeles)||CA||Oct 01, 2012||$50,000|
|Front Desk Manager||Marina District Development Corporation||Atlantic City, NJ||Oct 01, 2011||$49,379|
|Manager Front Desk||Shree Vaibhav Laxmi, LLC DBA Comfort Suites||Hood River, OR||Jun 02, 2008||$48,776|
|Front Desk Manager||Stanford New York, LLC||New York, NY||Sep 26, 2011||$48,711|
|Front Desk Manager||TGA II, LLC||New York, NY||Apr 28, 2011||$48,001|
|Front Desk Manager||Deer Crest Janna LLC||Park City, UT||Nov 07, 2014||$48,000|
|Front Desk Manager||The Inn at Key West||Key West, FL||Oct 01, 2011||$43,827|
|Hotel Front Desk Manager||The Westin St. John Resort & Villas||Mar 01, 2010||$43,000|
|Front Desk Manager||Clay Hotel Management Corp.||Miami Beach, FL||May 02, 2010||$42,474|
|Front Desk Manager||Clay Hotel Management Corp.||Miami Beach, FL||Feb 01, 2010||$42,474|
|Hotel Front Desk Manager||Georgetown Suites, LLC||Washington, DC||Sep 17, 2014||$42,182|
|Front Desk Manager||Old Oaks Country Club Inc.||NY||Sep 26, 2011||$42,000|
|Hotel Front Desk Manager||Sheraton Fort Lauderdale Beach Hotel||Fort Lauderdale, FL||Dec 06, 2009||$41,642|
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