Front desk manager vs guest service supervisor

The differences between front desk managers and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a guest service supervisor. Additionally, a front desk manager has an average salary of $40,802, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Front desk manager vs guest service supervisor overview

	Front Desk Manager	Guest Service Supervisor
Yearly salary	$40,802	$34,413
Hourly rate	$19.62	$16.54
Growth rate	-	-4%
Number of jobs	54,551	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Front desk manager vs guest service supervisor salary

Front desk managers and guest service supervisors have different pay scales, as shown below.

	Front Desk Manager	Guest Service Supervisor
Average salary	$40,802	$34,413
Salary range	Between $27,000 And $59,000	Between $27,000 And $42,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	RH	NBCUniversal
Best paying industry	Hospitality	Retail

Differences between front desk manager and guest service supervisor education

There are a few differences between a front desk manager and a guest service supervisor in terms of educational background:

	Front Desk Manager	Guest Service Supervisor
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front desk manager vs guest service supervisor demographics

Here are the differences between front desk managers' and guest service supervisors' demographics:

	Front Desk Manager	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 31.4% Female, 68.6%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk manager and guest service supervisor duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Front desk manager vs guest service supervisor skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Front Desk Manager
Front Desk Manager vs Guest Service Supervisor

Updated January 8, 2025

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