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The differences between front desk managers and managers on duty can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a front desk manager, becoming a manager on duty takes usually requires 2-4 years. Additionally, a front desk manager has an average salary of $40,802, which is higher than the $37,423 average annual salary of a manager on duty.
The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a manager on duty are customer service, safety procedures, and payroll.
| Front Desk Manager | Manager On Duty | |
| Yearly salary | $40,802 | $37,423 |
| Hourly rate | $19.62 | $17.99 |
| Growth rate | - | 18% |
| Number of jobs | 54,551 | 318,375 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Average age | 47 | 46 |
| Years of experience | 6 | 4 |
A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.
A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.
Front desk managers and managers on duty have different pay scales, as shown below.
| Front Desk Manager | Manager On Duty | |
| Average salary | $40,802 | $37,423 |
| Salary range | Between $27,000 And $59,000 | Between $26,000 And $52,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Maryland |
| Best paying company | RH | Cisco |
| Best paying industry | Hospitality | Retail |
There are a few differences between a front desk manager and a manager on duty in terms of educational background:
| Front Desk Manager | Manager On Duty | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Cornell University | University of Southern California |
Here are the differences between front desk managers' and managers on duty' demographics:
| Front Desk Manager | Manager On Duty | |
| Average age | 47 | 46 |
| Gender ratio | Male, 31.4% Female, 68.6% | Male, 47.3% Female, 52.7% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 11.5% Asian, 9.6% White, 63.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 8% | 11% |