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The differences between front desk managers and reservations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a reservations manager. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $40,802 average annual salary of a front desk manager.
The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.
| Front Desk Manager | Reservations Manager | |
| Yearly salary | $40,802 | $73,697 |
| Hourly rate | $19.62 | $35.43 |
| Growth rate | - | - |
| Number of jobs | 54,551 | 14,447 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.
A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.
Front desk managers and reservations managers have different pay scales, as shown below.
| Front Desk Manager | Reservations Manager | |
| Average salary | $40,802 | $73,697 |
| Salary range | Between $27,000 And $59,000 | Between $48,000 And $111,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | RH | Creative Discovery Museum |
| Best paying industry | Hospitality | - |
There are a few differences between a front desk manager and a reservations manager in terms of educational background:
| Front Desk Manager | Reservations Manager | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Cornell University | Cornell University |
Here are the differences between front desk managers' and reservations managers' demographics:
| Front Desk Manager | Reservations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.4% Female, 68.6% | Male, 28.6% Female, 71.4% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |