Front desk manager resume examples from 2025
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How to write a front desk manager resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in front desk manager-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These tips will help you demonstrate why you are the perfect fit for the front desk manager position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a front desk manager resume:
- Front Desk Operations
- Reservations
- Customer Service
- Guest Service
- Room Availability
- Customer Satisfaction
- Payroll
- Guest Relations
- Night Audit
- Guest Complaints
- Guest Satisfaction
- Scheduling Appointments
- Guest Registration
- Inventory Control
- Room Revenue
- Computer System
- Customer Complaints
- PBX
- POS
- Guest Rooms
- Hotel Policies
- Hotel Services
- Excellent Guest
- Telephone Calls
- Bank Deposits
- Hotel Guests
- Guest Issues
- Marriott
- Hotel Operations
- Guest Problems
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write front desk manager experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great front desk manager resumes:
Work history example #1
Assistant Manager
Dollar Tree
- Moved to new position as a stocker, received raise(13/2014).
- Assisted store manager and assistant manager in store operation procedures Provided customer service Merchandise store Prepared daily deposits
- Audited funds for registers and made deposits daily.
- Adhered to all policies and procedures including safety guidelines.
- Established excellent communication with customers, vendors, and employees.
Work history example #2
Housekeeper Supervisor
Holiday Inn Express
- Addressed guest issues/complaints with careful communication and active listening to accomplish positive outcomes.
- Organized and divided dirty rooms for housekeepers.
- Managed 10 housekeepers in daily hotel functions.
- Managed all housekeepers, 7 in total, checked and logged all 289 rooms, laundry occasionally
- Operated department in accordance to all OSHA requirements.
Work history example #3
Executive Assistant
Kelly Services
- Optimized warehouse production through proactive communication.
- Created internal and external correspondence, presentations including graphs, databases and spreadsheets utilizing Word, PowerPoint and Excel.
- Created and conducted PowerPoint presentations for conferences/seminars.
- Produced presentation documents using MS PowerPoint, created spreadsheets using MS Excel.
- Filed inbound and outbound communications.
Work history example #4
Front Desk Supervisor
Comcast
- Worked independently to process payments of: cash, checks and credit cards; ensuring daily deposits were accurate.
- Coordinated the creation and administering of the current policies and procedures for the newly established Guest Service department.
- Processed and reconciled biweekly US payroll using ADP and ECCA.
- Managed 7-12 direct reports below me, front desk / PBX personnel.
- Prepared and distributed payroll for staff of 31 direct reports.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from front desk manager resumes:
High School Diploma
2008 - 2008
High School Diploma
2011 - 2011
Highlight your front desk manager certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
Here are some of the best certifications to have on front desk manager resumes:
- Certified Management Accountant (CMA)
- Certified Hospitality and Tourism Management Professional (CHTMP)
- Certified Front Desk Manager (CFDM)
- Certified Manager Certification (CM)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Medical Office Manager (CMOM)
- Certified Property Manager (CPM)
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Certified Clinical Medical Assistant (NHA)
- Certified Revenue Management Executive (CRME)