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Front desk manager skills for your resume and career

Updated January 8, 2025
4 min read
Front desk manager example skills
Below we've compiled a list of the most critical front desk manager skills. We ranked the top skills for front desk managers based on the percentage of resumes they appeared on. For example, 16.1% of front desk manager resumes contained front desk operations as a skill. Continue reading to find out what skills a front desk manager needs to be successful in the workplace.

15 front desk manager skills for your resume and career

1. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how front desk managers use front desk operations:
  • Performed managerial responsibilities, including supervising and overseeing all front desk operations, interviewing prospective employees, and current employee evaluations.
  • Supervised all front desk operations and reservations including cashiering, reservations, and room assignments to maximum occupancy.

2. Reservations

Here's how front desk managers use reservations:
  • Closed hotel operations by successfully relocating 453 future guest reservations by direct connections with neighborhood hotels.
  • Managed condominium and timeshare ownership within resort to include collection of maintenance fees and ownership reservations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk managers use customer service:
  • Improved guest experience by providing top-notch customer service that increased repeat business; built and maintained long-lasting business relationships.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in problem solving.

4. Guest Service

Here's how front desk managers use guest service:
  • Monitored and analyzed the payroll for accounting to ensure minimum effectiveness toward guest services while realizing full profit potential.
  • Managed day to day hotel operations maximizing profitability and ensuring delivery of superior guest service and reservation functions.

5. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how front desk managers use room availability:
  • Review Future Rooms Availability Forecast and use this information effectively in order to maximize room availability.
  • Monitored room availability using Profit Manager and Choice Advantage.

6. Customer Satisfaction

Here's how front desk managers use customer satisfaction:
  • Managed desk and employees delegating as necessary, also responsible for cash management and ensuring customer satisfaction during check-in/out process.
  • Oversee a variety of tasks including office operations, accounting, customer satisfaction and emergency procedures among others.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front desk managers use payroll:
  • Performed all administrative functions and ensured records, paperwork, schedules and payroll remained up-to-date and filed appropriately.
  • Prepared team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

8. Guest Relations

Here's how front desk managers use guest relations:
  • Maintained guest relationships with fortune 500 company executives to meet all expectations while using our corporate facility.
  • Performed quality control inspections and procedures in accordance with four-star hotel guest relations.

9. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk managers use night audit:
  • Performed hotel operations including night audit, accounting, inventory control, building maintenance and office management.
  • Front Desk* Customer Check-in/Check-out* Night Audit* Inspected Rooms* Booked Reservations* Prepared and Set-up Continental Breakfast* General Maintenance

10. Guest Complaints

Here's how front desk managers use guest complaints:
  • Resolved any guest complaints within property and corporate guidelines.
  • Reduced guest complaints and accelerated positive online review stats.

11. Guest Satisfaction

Here's how front desk managers use guest satisfaction:
  • Achieved hotel's highest-ever guest satisfaction ratings by creating and implementing training programs and policies/procedures for an innovative Guest Response program.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

12. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how front desk managers use scheduling appointments:
  • Provided service to our patients such as scheduling appointments, verifying insurance eligibility, balancing patient accounts and confirming appointments.
  • Called clients to confirm upcoming appointments and consistently followed all required protocols for scheduling appointments.

13. Guest Registration

Here's how front desk managers use guest registration:
  • Maintained accurate records including cash flow sheets, direct bill accounts, credit card payments, guest registration and reservation cards.
  • Hire and train new hires on procedures of guest registration, billing, and in-house procedures for services for guest.

14. Inventory Control

Here's how front desk managers use inventory control:
  • Managed all aspects of inventory control of material merchandise which included product verification, ordering, display and distribution.
  • Assist Inventory management on monitoring room inventory and perform task of inventory control.

15. Room Revenue

Here's how front desk managers use room revenue:
  • Maximize room revenue and occupancy expectations by utilizing current in-house and new arrival data.
  • Balanced Forecasting Management Systems and Operations Audit System to ensure room revenues balanced.
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List of front desk manager skills to add to your resume

Front desk manager skills

The most important skills for a front desk manager resume and required skills for a front desk manager to have include:

  • Front Desk Operations
  • Reservations
  • Customer Service
  • Guest Service
  • Room Availability
  • Customer Satisfaction
  • Payroll
  • Guest Relations
  • Night Audit
  • Guest Complaints
  • Guest Satisfaction
  • Scheduling Appointments
  • Guest Registration
  • Inventory Control
  • Room Revenue
  • Computer System
  • Customer Complaints
  • PBX
  • POS
  • Guest Rooms
  • Hotel Policies
  • Hotel Services
  • Excellent Guest
  • Telephone Calls
  • Bank Deposits
  • Hotel Guests
  • Guest Issues
  • Marriott
  • Hotel Operations
  • Guest Problems
  • VIP
  • Credit Card Transactions
  • Fine Dining
  • Financial Reports
  • Front Desk Associates
  • Facebook
  • Room Assignments
  • Guest Accounts
  • Administrative Tasks
  • Room Rates
  • Room Hotel
  • Group Reservations
  • Guest Reservations
  • Exceptional Guest
  • Financial Transactions
  • Multi-Line Phone System
  • HR
  • PowerPoint
  • Staff Scheduling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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