Top Front Desk Manager Skills

Below we've compiled a list of the most important skills for a Front Desk Manager. We ranked the top skills based on the percentage of Front Desk Manager resumes they appeared on. For example, 25.3% of Front Desk Manager resumes contained Front Desk as a skill. Let's find out what skills a Front Desk Manager actually needs in order to be successful in the workplace.

The six most common skills found on Front Desk Manager resumes in 2020. Read below to see the full list.

1. Front Desk

high Demand
Here's how Front Desk is used in Front Desk Manager jobs:
  • Direct front desk/customer service staff to achieve optimal productivity with delegation of tasks.
  • Managed front desk including appointment scheduling and process payment transactions
  • Front Desk responsibilities included all patient communications.
  • Interviewed/hired/trained/Scheduled all Front Desk staff.
  • Managed a team of Front Desk Associates and established protocols/procedures in an exclusive and private upscale family health and fitness environment.
  • Managed a staff of seven front desk agents to ensure a quality guest experience upon check-in and check-out of the hotel.
  • Managed Front Desk operations of a 79-room boutique hotel including Registration, Reservations, PBX, Valet and Customer Service Representatives.
  • Directed overall operation of the front desk and front office services including reservations, switchboard operators, concierge and guest services.
  • Assisted in hiring and training process of new employees, which included improving customer service skills of all front desk employees.
  • Evaluated the front desk clerks, ensuring that they meet the hotel standards of service and, responsible for staff scheduling.
  • Oversee all operations for the front desk Maintain all end of day, end of month financial closing Generate invoices and credits
  • Manage the front desk operations including guest registration, room assignments, and checkout procedures to ensure excellent customer service.
  • Assumed authority for the hotel in the absence of the Front Desk Manager and managed all operations within the hotel.
  • Hired as a Resort Assistant Manager and was promoted to the position of the Front Desk Manager after one year.
  • Oversee the front desk and surrounding departments including programs, transportation, overnight security, gift shop, and spa.
  • Manage day-to-day operations for all aspects of the front office areas - front desk, bell services and concierge services.
  • Employed by the Department of Conference Services as a Senior Secretary and the Front Desk Manager of a student dormitory.
  • Coordinated with spa assistant manager and spa director on marketing strategies, improving spa services and front desk efficiency.
  • Ensured staff was trained in all aspects of the front desk, and that they worked as a team.
  • Directed an efficient operation; served as the Main Office Front Desk Manager for a world renowned retina surgeon.

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2. Customer Service

high Demand
Here's how Customer Service is used in Front Desk Manager jobs:
  • Improved guest experience by providing top-notch customer service that increased repeat business; built and maintained long-lasting business relationships.
  • Handled administrative and reception duties including sales, customer service, data entry, database/records management internet research and.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in problem solving.
  • Determine and plan numerous innovative projects to improve customer service, accountability, processing and budgeting.
  • Outlined and communicated job responsibilities, performance expectations, customer service standards and company policies/guidelines.
  • Generated revenue through effective sales and excellent customer service to potential and existing members.
  • Served as liaison between outside advertising vendors and management while giving outstanding customer service
  • Provided outstanding customer service to new/existing patients, and develop patient retention plans.
  • Combined excellent verbal and communication skills with a genuine affection for customer service.
  • Greeted patients, provided quality customer service via telephone and face-to-face interaction.
  • Received numerous awards on outstanding customer service training and skills performed.
  • Managed conflicts and challenging situations and provided excellent customer service.
  • Managed membership operations; oversaw all aspects of customer service.
  • Assisted event coordinator with execution and customer service of events.
  • Provide exceptional customer service and demonstrate great management skills.
  • Provided superb and discrete customer service for discriminating clientele.
  • Practiced customer service etiquette to guarantee patron's satisfaction.
  • Received numerous priority club ribbons for excellent customer service.
  • Demonstrate excellent customer service, communication and leadership skills.
  • Provided excellent customer service and escalated concerns as needed

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3. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Front Desk Manager jobs:
  • Achieved hotel's highest-ever guest satisfaction ratings by creating and implementing training programs and policies/procedures for an innovative Guest Response program.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Facilitated communication between departments and shifts, especially pertaining to guest satisfaction and dispersed daily financial summaries to management.
  • Worked with the General Manager in everyday hotel operations to achieve optimum guest satisfaction, profitability, and efficiency.
  • Oversee front desk operation including scheduling personnel and keeping within a budged allotment of hours without sacrificing guest satisfaction.
  • Forecast labor needs to adhere to budget requirements while insuring guest satisfaction and associate availability.
  • Collaborated with various departments hotel-wide to enhance levels of communication and guest satisfaction.
  • Developed and implemented plans to achieve established goals related to guest satisfaction scores.
  • Developed departmental systems, policies and procedures to ensure efficiency and guest satisfaction.
  • Implemented appropriate service recovery guidelines in order to guarantee total guest satisfaction.
  • Analyze guest satisfaction data and develop/implement plans to achieve established goals.
  • Keep in communication with housekeeping and maintenance to ensure guest satisfaction.
  • Collaborated with maintenance and housekeeping to insure Guest satisfaction.
  • Provided quality customer service and guest satisfaction during shift.
  • Implement service recovery guidelines to ensure guest satisfaction.
  • Ensured guest satisfaction by demonstrating excellent customer service.
  • Key contributor of managing associate and guest satisfaction.
  • Monitored guest satisfaction and resolved any issues immediately.
  • Implemented policies to increase productivity and guest satisfaction.
  • Maintained maximum guest satisfaction levels and reservation accuracy.

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4. Room Availability

high Demand
Here's how Room Availability is used in Front Desk Manager jobs:
  • Review Future Rooms Availability Forecast and use this information effectively in order to maximize room availability.
  • Monitored room availability using Profit Manager and Choice Advantage.
  • Update company website and online room availability websites.
  • Monitor room availability using Hilton's computer program.
  • Controlled the room availability in high-occupancy periods.
  • Monitored room availability using Check Inn software.
  • Monitored room availability using Choice advantage.
  • Monitored room availability using SynXis PMS.
  • Monitored room availability using visual matrix.
  • Monitored room availability using Fosse Software.
  • Monitored room availability using ChoiceAdvantage.
  • Coordinate room availability with housekeeping.
  • Monitored room availability using NiteVision.
  • Review room availability status, room blockage and special request on a daily basis through working closely with reservation manager.
  • Used computer to update room availability, check guests in and out, and to keep record of guests accounts.
  • Managed the front desk staff, made the weekly schedule, and communicated with housekeeping regarding room availability and cleanliness.
  • Collaborated with department heads at weekly meetings concerning front desk changes, scheduled events, and projected room availability.
  • Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
  • Keep records of room availability and guests' accounts, manually or using On Que computer operating system.
  • Checked daily status of room availability and tracked all turn down, vacant, and unclean rooms.

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5. Office Staff

high Demand
Here's how Office Staff is used in Front Desk Manager jobs:
  • Coordinate all Rehabilitation Specific expos and arrange all office staff travel itineraries and expense reimbursements.
  • Supervised front office staff including managing hotel intermittently when general manager was absent.
  • Execute day-to-day operations of hotel, including: supervision of housekeeping, security, kitchen, maintenance, and office staff.
  • Monitored performance of the front office staff including hiring, training, scheduling, daily task assignment, and performance evaluation.
  • Assisted front office staff with patient scheduling, collected co-pays, answered phones, filed and audited patient paperwork.
  • Managed entire front office staff including Front Desk staff, Telephone Operators, Bell Service, Valet and Concierge.
  • Ensured the front office staff were properly trained to standards and could carry out the operations of each department.
  • Review Front Office staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Review group resume to ensure all front office staff is up to date with arrival and in-house groups.
  • Manage day-to-day operations and assignments of front office staff; schedule, plan, and assign work.
  • Provide leadership, training, and guidance to Front Office staff ensuring consistent quality service is provided.
  • Trained, supervised and supported office staff, including receptionists, security guards and call center agents.
  • Supervised, trained and assisted the front office staff in registration and servicing of lodge guests.
  • Managed front office staff of 5 while maintaining all sales & marketing for an 87-room resort.
  • Train, supervise and support office staff, including receptionists and sales staff, schedule shifts.
  • Trained all front office staff in the delivery of guest service in line with hotel standards.
  • Developed and motivated front office staff ensuring consistent, safe and high quality standards of service.
  • Supervised and managed front office staff; collected payments and recorded funds and expenditure data.
  • Implemented new time efficient processes to streamline communications between office staff and front desk personnel.
  • Created training manuals and schedules for the front office staff on a yearly basis.

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6. Night Audit

high Demand
Here's how Night Audit is used in Front Desk Manager jobs:
  • Performed hotel operations including night audit, accounting, inventory control, building maintenance and office management.
  • Front Desk* Customer Check-in/Check-out* Night Audit* Inspected Rooms* Booked Reservations* Prepared and Set-up Continental Breakfast* General Maintenance
  • Generated and organized night audit pack and prepared a detailed review of activity for General Manager.
  • Developed night audit team to understand financial reporting and deliver quality and accurate reports.
  • Process computerized night audit procedures.
  • Conducted night audit procedures including end-of-day credit card terminal audits, credit card discrepancies, and preparation of daily audit reports.
  • Front desk manager, night auditor, day and evening shifts daily paper work, schedule for front desk and maids.
  • Worked up from night audit to manage front desk, went into sales and helped with group bookings and wedding parties.
  • Supervised staff: Assistant Front Office Manager, Front Office Supervisor, Guest Service Agents, Bellmen, and Night Auditors.
  • Check in guests, prepare breakfast, check out guests, make new reservations, update reservations, run night audit.
  • Front desk duties, hospitality hostess, night audit, reservations, conference arrangements, banquets, and bicycle rentals.
  • Implemented new central reservation system and new front desk computerized cash register after brand change and new night audit procedures.
  • Checked customers in and out, balanced daily ledger, made deposits, completed night audit paperwork, collected rooms fees
  • Replaced the night auditor on multiple occasions when night shift was understaffed due to an associate being let go unexpectedly.
  • Answer phones, night audit, paperwork, reservations specialist, customer service, count cash drawers, group sales
  • Started as a desk clerk, actually as a night auditor, and worked my way up to management.
  • Manage a team of currently 21 employees, overseeing front desk agents, night auditors, bellman and security.
  • Performed general office duties, such as: ordered and maintained office/hotel supplies, night audit paperwork and payroll.
  • Checked in and checked out guests, handled customer requests and complaints, deposits, night audit of hotel.
  • Compile and analyze daily sales and revenue numbers during the night audit process for the President and executive team.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Front Desk Manager jobs:
  • Answered and directed phone calls and messages to appropriate staff within the facility including membership counselors, billing, and trainers.
  • Managed hundreds of phone calls daily both from patients, hospitals, doctor's offices, and other medical facilities.
  • Managed daily administrative tasks and served as receptionist, greeted visitors, took dining reservations and fielded all phone calls.
  • Managed the front desk, greeted visitors, supervised admissions, answered phone calls and directed and guided researchers.
  • Answer phone calls, register patient with an account to have access in the community center, etc.
  • Answered phone calls, filed paperwork, made copies, sent/received faxes, and scanned any required documents.
  • Answered phone calls, helped patients fill out paperwork, translated, and helped maintain the facility clean.
  • Managed the front office, received phone calls for facility as well as all community nurses and aids.
  • Answer an average of 30-40 phone calls every 2 hours and respond to high flow of emails daily.
  • Screened all phone calls, greeted incoming guests, and oversaw security of property during overnight shifts.
  • Handled phone calls from customers asking questions for our in store service and service for mobile repairs.
  • Supervised students' security within the dormitories, answered phone calls and assisted both students and parents.
  • Answered and directed phone calls, operated closed circuit monitoring system, and assisted residents as needed.
  • Responded to emails and phone calls for reservations and inputting those reservations into the computer systems.
  • Make payment reminder phone calls, prepared the daily cash and check deposits for the hotel.
  • Answered, screened, and directed inbound phone calls made to the university's main switchboard.
  • Fielded and directed incoming phone calls and settled customer disputes related to refunds and policy.
  • Monitored the phone calls coming to the facility and answered to all questions and concerns.
  • Answered all incoming phone calls and accepted reservations while transferring other calls to appropriate recipients.
  • Handle incoming hotel phone calls and sales calls routing them appropriately and delivering messages accordingly.

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8. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Front Desk Manager jobs:
  • Processed guest reservations to include computation and collection of payment, as well as verification/processing of credit card transactions.
  • Computed and collected payment and verify credit card transactions during registration.
  • Handled daily bookkeeping, including cash and credit card transactions and bank deposits; inspected supplies and reordered stocks when necessary.
  • Process all financial transaction, including the verification and processing of credit card transactions in accordance with company policies and procedures.
  • Clean and maintain the shop, book appointments, handle cash and credit card transactions and maintain Micros system i.e.
  • Greeted guests, and completed check in and check outs, while maintaining accurate cash and credit card transactions.
  • Reconciled and balanced end of day cash, credit card transactions, and incoming reservations without immediate supervision.
  • Review daily cash and credit card transactions, from front desk and all direct billed companies.
  • Correct handling of cash and credit card transactions and daily balancing and then weekly/monthly audit reporting.
  • Process cash and credit card transactions, monitor accuracy of charges and make adjustments as needed.
  • Handled all cash and credit card transactions- balanced the register at the end of every shift.
  • Handled daily cash, check and credit card transactions along with daily deposits to the bank.
  • Front desk duties including check-in/out of guests, night audit, cash and credit card transactions.
  • Maintained and balanced the cash drawer, checks written, and all credit card transactions.
  • Handled payroll for front desk employees, the register, and all credit card transactions.
  • Compare credit card transactions against our online auditing tools to prevent any form of fraud.
  • Received, stored, and maintained accurate records of all cash and credit card transactions.
  • Receive payments, issue receipts, and complete credit card transactions for guest.
  • Review all paperwork including cash and credit card transactions and room rate adjustments.
  • Welcomed incoming customers, processed point-of-sale cash and credit card transactions.

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9. Staff Members

high Demand
Here's how Staff Members is used in Front Desk Manager jobs:
  • Provided comprehensive secretarial and clerical support to 20+ center staff members and management.
  • Supervised day-to-day operations, trained and managed approximately 5-6 staff members.
  • Delegated, monitored and evaluated assigned responsibilities of staff members.
  • Managed a 3 shift, 24 hour operation with 20 staff members, with an annual income of 20 million dollars.
  • Prepared revenue and occupancy reports * Reviewed daily front office work and activity reports * Oversaw and trained new staff members
  • Assisted students and gym members with food/beverage purchases, equipment rentals, and reservations and coordinated duties with other staff members
  • Greet and direct visitors to appropriate staff members, provide customer service, open/close duties, and oversee school bookstore.
  • Greeted the public and referred them to appropriate staff members; answered phone, routed calls, and took messages.
  • Oversee and train a team of 15 staff members and the overall operation of the front office operation.
  • Handled all scheduling of 25 Front Office and Concierge staff members along with budget planning and control duties.
  • Manage the Front Office area consisting of 15 staff members which include Front Desk Agents and PBX Operators.
  • Supervised up to 12 staff members and 2 supervisors including their hiring, training and performance review.
  • Monitored 5 housekeeping and laundry staff members, scheduled workers, as well as performed housekeeping duties.
  • Supervised and administered schedules for 9 FT and 3 PT staff members, plus an assistant manager.
  • Managed hotel operations, payroll and schedule for over 12 staff members while maintaining operations budget.
  • Managed 8-12 front desk staff members at an upscale health and fitness center on Long Island.
  • Assist staff members with preparing breakfast, cleaning lobby, laundry and other duties as needed.
  • Scheduled and conducted payroll for staff members and trained them on company procedures to ensure efficiency.
  • Interviewed, hired, trained and scheduled 13 staff members; reported to General Manager.
  • Interviewed, hired, and trained staff members, assigned duties, and schedule shifts.

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10. Data Entry

high Demand
Here's how Data Entry is used in Front Desk Manager jobs:
  • Maintained and reconciled account receivables, facilitated data entry using QuickBooks, posted deposits.
  • Position included data entry requiring attention to detail and facility with computer software systems.
  • Complete supporting paperwork and data entry as required by Salon management.
  • Performed general office filing, typing, and data entry reservations while reconciling daily cash receipts and hotel room charges.
  • Ended as a front desk manager which included: scheduling, bank duties, inventory, ordering and data entry.
  • Performed all aspects of office duties (emailing, scheduling, filing, organizing, data entry, etc.)
  • Greet clients, answer telephones, schedule appointments, computer data entry for client information, check clients in/out.
  • Handled & resolved all guest related issues, performed data entry for hotel, and balanced company sales.
  • Maintain client records, data entry, inventory, sales transactions, and sales of products and services.
  • Review and correct all data entry on a daily basis to ensure that all data is entered properly.
  • Train and supervise new employees in customer services, cashiering, telephone procedures and computer data entry.
  • Performed word processing, data entry and other miscellaneous office duties as delegated by the Operations Manager.
  • Perform data entry for new client profiles and update existing ones in membership database (QuickBooks).
  • Perform administrative support tasks, such as copying, faxing, filing, and data entry.
  • Front Desk Management duties-Data Entry, made Reservations, completed Accounts Receivable, Payroll, Employee Scheduling
  • Performed basic office duties, including data entry, editing and proofing, filing, etc.
  • Perform all necessary steps to accurately take personal and group blocked reservations by data entry.
  • General office duties to include management of calls, data entry, reports and files.
  • Performed accurate and rapid data entry to ensure all guests requests were noted precisely.
  • Ensured proper data entry in computer system which included all personal and billing information.

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11. Customer Complaints

high Demand
Here's how Customer Complaints is used in Front Desk Manager jobs:
  • Developed strong product knowledge * Organized all customer requests and developed appropriate schedules * Managed customer complaints * Maintained a professional atmosphere
  • Hired, scheduled and trained all new hires-AR-Scheduled small events-Preformed check-in and check-out procedures-Handled customer complaints-Ordered all office and breakfast items
  • Guaranteed positive customer experiences and resolved all customer complaints, directed calls to appropriate individuals and departments.
  • Resolved customer complaints in a manner which promoted positive customer relations and supported companies brand experience.
  • Liaised between local hospital management and corporate regarding policy, technical support, and customer complaints.
  • Resolved customer complaints in a manner which promoted positive customerrelations3.
  • Handled customer complaints and updated senior management through detailed reports.
  • Received customer complaints and handled according to company policy.
  • Coordinated customer service policies and resolved customer complaints.
  • Provided customer satisfaction and follow-up on customer complaints.
  • Assured guest satisfaction and resolved customer complaints.
  • Handled customer complaints with minimal managerial help.
  • Handled Customer complaints timely and efficiently.
  • Managed resolutions to all customer complaints.
  • Documented and addressing customer complaints.
  • Responded to customer complaints and requests
  • Managed end to end processes for the hotel up to including resolving customer complaints to training team members on performance expectations.
  • Take responsibility for all customer complaints and see that they were handled to make for a better stay at the hotel.
  • Managed, updated client accounts and contracts; addressed customer complaints; maintained gym schedule for usage; performed administrative/managerial duties.
  • Handled over 50 customer complaints on case-by-case basis, formally contacting customers along with customer care to rectify each situation.

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12. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Desk Manager jobs:
  • Called clients to confirm upcoming appointments and consistently followed all required protocols for scheduling appointments.
  • Monitored the front desk activities including scheduling appointments.
  • Developed and installed a system for scheduling appointments.
  • Greet clients, scheduling appointments/surgeries, receiving payments, cashing out and printing financial reports at the end of each day.
  • Created the brides wedding day experience by scheduling appointments, ordering catering and setting up reception area for the bridal party.
  • Managed patient needs and performed front desk duties including answering phones, scheduling appointments, accounts payable, processing referrals.
  • Handle the tasks of scheduling appointments for clients as well as make courtesy calls to remind them of upcoming appointments.
  • Served as the face of the business while handling customer inquiries, scheduling appointments, and providing general information.
  • Managed the day to day operations of the front desk such as scheduling appointments and correspondence with clients.
  • Assisted clients with scheduling appointments for their personal training sessions, as well as checking them in.
  • Worked part-time as Front Desk Manager, checking in/out patients, scheduling appointments, answering phones.
  • Cash handling, bank deposits, scheduling appointments, inventory control of supplies and products.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments.
  • Assisted the management office in scheduling and rescheduling appointments with residents and vendors.
  • Helped with front desk, answering phones, scheduling appointments and verifying appointments.
  • Worked in Spa scheduling appointments, managing staff, scheduling staff.
  • Followed up in scheduling appointments for physical therapy and doctors.
  • Front Desk Associate - Responsibilities included answering telephones, scheduling appointments for the Spa, Pilates Studio & Trainers sessions.
  • Maintained retail portion of salon through inventory control Managed schedule and payroll for all employees Addressed all customer concerns beyond scheduling appointments
  • Assisted patients with insurance billing, payment posting, collections, Assisted with scheduling appointments, pre-vision testing.

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13. Daily Operations

high Demand
Here's how Daily Operations is used in Front Desk Manager jobs:
  • Developed several key financial spread sheets utilized for primary daily operations for cash control, night deposits, and inventory management.
  • Developed and maintained record management systems to store and process data such as personnel activities and information of daily operations.
  • Maintained the daily operations and revenue enhancements necessary to keep a competitive Dental office viable.
  • Performed an array of administrative and clerical functions in support of daily operations.
  • Supervised daily operations, implemented departmental objectives, policies and procedures.
  • Executed daily operations of money handling and overall salon production.
  • Oversee daily operations reviewing maintenance logs and housekeeping operations and revenue
  • Oversee all other daily operations of a rehabilitation practice.
  • Managed daily operations including ordering inventory and daily financial reports
  • Resolved customer and third-party conflicts and monitored daily operations.
  • Executed daily operations of security cameras.
  • Conducted audits of daily operations.
  • Directed the daily operations of the front desk, ensuring that front desk communications met the standards for maximum guest satisfaction.
  • Handle daily operations* Enroll and charge families for classes* Reports* Balance cash register* Manage and schedule for a staff of 14 people
  • Assist the previous general manager and owners in the daily operations of the hotel portion of a full service property.
  • Supervised front desk daily operations, closing operations of restaurant and bar and hired, trained, and scheduled clerks.
  • Provided keen oversight in managing the daily operations of the front desk through close collaboration with the Front Office Director.
  • Lead staff member at front desk, responsible for daily operations, while providing excellent customer service to all patrons.
  • Assisted in over seeing all aspects of the hotels daily operations including the kitchen, maintenance and housekeeping departments.
  • Provided direct leadership in managing daily operations of the Front Desk, Bell Services, and Guest Relations Department.

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14. Bank Deposits

high Demand
Here's how Bank Deposits is used in Front Desk Manager jobs:
  • Job Responsibilities:Checked the Customers In & OutHandled Reservations by PhoneLight Housekeeping DutiesDelivered Bank DepositsCustomer ServiceAssigned Rooms & Tasks for Housekeeping
  • Performed bank deposits, attended interdepartmental meetings.
  • Job duties include scheduling for the Front Desk, Nursery, and Nutrition Bar, daily cash reconciliation and Bank deposits.
  • Performed daily hotel duties, answering phones, filing documents, responding to guest's emails and preparing bank deposits.
  • Prepared and managed the daily opening/closing procedures, nightly bank deposits, and Human Resources new hire and termination packages.
  • Check in and out of guest, Nightly and monthly audits, daily bank deposits* Payroll, weekend manager rounds
  • Balance the cash drawer on a daily basis, made bank deposits, filed client records and counted inventory.
  • Facilitate store opening and closing activities which include employee scheduling, counting cash registers and making daily bank deposits.
  • Created schedules for coworkers Ordered supplies and paid vendors Made bank deposits Assisted in the training of new employees.
  • Utilized QuickBooks to managed inventory of 1000+ supplement products, customer invoices and payments, and bank deposits.
  • Prepare and respond to all correspondence, prepare bank deposits, and oversee daily office and employee scheduling.
  • Managed database, ran reports, audits, and assisted with accounts receivable and bank deposits.
  • Job Description: Responsible for employee scheduling, bank deposits, and handling customer inquires/concerns
  • Assisted business manager with accounts receivables, checks, balances and daily bank deposits.
  • Register guest, Answer telephones, post guest charges, bank deposits and reports.
  • Prepared and balanced daily cash/revenue sheets, bank deposits, reconciled merchant statements.
  • Calculated hours for payroll, drafted expense reports, and made bank deposits.
  • Balanced sales drawers and prepared bank deposits; prepared sales reports for management.
  • Handled account receivables, answered telephone, scheduled group bookings, bank deposits.
  • Prepared daily bank deposits, picked-up x-rays and reports from other medical offices.

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15. Room Hotel

average Demand
Here's how Room Hotel is used in Front Desk Manager jobs:
  • Weekend manager of guest relations for a 134 guest room hotel with conference facilities, indoor pool, lounge and restaurant.
  • Manage and supervise a staff of eight in an eighty-room hotel ensuring that guests receive the best service possible.
  • Assist in various capacities from Operations to Sales to Accounts Payable within a 122 room hotel and meeting space.
  • Managed staffing, training, and scheduling of 10 in a 24-hour front desk in a 168-room hotel.
  • Manage Front Desk Staff for 990 guest room and 85 meeting/ball room hotel and convention center.
  • Managed a staff of 18 employees from a 230 room Hotel and 16 Banquet spaces.
  • Developed detailed business plan with $3 million renovation plan for this 125 room hotel.
  • Served as first point of contact for at 350-room hotel property with diverse international clientele.
  • Direct leadership responsibilities for concierge and bell stand departments of the 420 room hotel.
  • Managed a team of 40 Front Office associates at a 582 room hotel.
  • Forecast weekly occupancy of 98-room hotel and adjusted room and rate inventory.
  • Supervised standard operation of an 850 room hotel and staff of 18.
  • Managed day-to-day operations at the Front Desk of an 807-room hotel.
  • Manage guest services and sales functions for a 130 room hotel.
  • Performed concierge services for a 3.5 star, 303-room hotel.
  • Front Desk Manager/Assistant General Manager at a 91 room hotel.
  • Headed daily front office operations of a 130 room hotel.
  • Managed daily activities of a 950 guest room hotel/conference center.
  • Performed concierge services for a 3-star, 112-room hotel.
  • Addressed and resolved all issues in a 2400-room hotel.

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16. Office Supplies

average Demand
Here's how Office Supplies is used in Front Desk Manager jobs:
  • Performed managerial functions related to verification of audit accuracy, performing bank deposits, and maintaining inventory of office supplies.
  • Procured general office supplies and maintained current inventory data.
  • Ordered office supplies and technological equipment.
  • Handle purchase orders for all supplies used by the front office including office supplies, branded items and ?room keys.
  • Greeted members and non-members, scanned membership cards, answered the phone, EFT clear-ups, and ordered office supplies.
  • Keep inventory of medical, office supplies and medications, and coordinated scheduling of all new orders and instruments.
  • Supervised 4 staff members and performed clerical and clinical staff scheduling, ordering of office supplies, paycheck distribution.
  • Supervised monthly and weekly orders for technician supplies, office supplies, as well as products for clients.
  • Inventoried and ordered office supplies, food and beverages, increased sales by 18% in two months.
  • Order office supplies and monitored inventory, created monthly reports and financial reports for clinic in excel.
  • Performed inventory duties for all office supplies; liaised with purchasing agent for ordering of supplies.
  • Distributed mail, ordered office supplies, receive and keep fax log, managed office equipment.
  • Ordered uniforms, maintained inventory for pro shop, and all office supplies for entire facility.
  • Contacted vendors and maintained inventory levels of retail, salon, an office supplies.
  • Ordered all office supplies as well as maintaining breakfast area stocked at all times.
  • Order stylist supplies, retail products, office supplies, and boutique retail products.
  • Ordered office supplies as needed within a budget, managing resources effectively.
  • Order and maintain an inventory of office supplies while staying within budget.
  • Ordered office supplies as well as other supplies for entire center.
  • Placed order for office supplies, create and update company forms.

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17. Telephone Calls

average Demand
Here's how Telephone Calls is used in Front Desk Manager jobs:
  • Responded to incoming telephone calls and personal inquiries, carefully booking and confirming reservations.
  • Answered departmental telephone calls as expected while using correct telephone etiquette.
  • Answered telephone calls and relayed messages accurately.
  • Handle customer service telephone calls from guests seeking to make or cancel hotel reservations and other identified request for assistance.
  • Post charges, such those for room, liquor, food, and telephone calls, to ledgers by computer.
  • Job responsibilities included: Operated telephone calls by answering, providing information, taking messages, and scheduled appointments.
  • Answered incoming telephone calls, determined purpose of callers and forwarded them to the appropriate person or department.
  • Screened all telephone calls on ten lines, assessing nature of call and routed to correct individual.
  • Screened telephone calls, determined priority matters and directed them to the appropriate personnel for response.
  • Provide proficient Customer Service to all walk-in customers as well as via all telephone calls.
  • Handled telephone calls, scheduled court time and lessons as necessary, managed vendor/maintenance requests.
  • Assist customers by answering telephone calls, directions, and placing child in appropriate class.
  • Answered department telephone calls within 1-2 rings, using correct salutations and telephone etiquette.
  • Answered all telephone calls within 2 rings with the proper salutations and professional etiquette.
  • Answered questions, took difficult telephone calls and analyzed the front desk budget.
  • Answered telephone calls in a proactive and high-paced customer service based environment.
  • Answered telephone calls, communicate with personnel or other franchise as needed.
  • Front desk: Answer all incoming telephone calls and handle accordingly.
  • Maintained Screened telephone calls and inquiries and directed them as appropriate.
  • Respond to telephone calls, emails and personnel requests for support.

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18. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Front Desk Manager jobs:
  • Generated weekly schedules and performed regular interviews for new talent.
  • Completed weekly schedules to include labor and productivity reports.
  • Prepare weekly revenue reports, schedule staff up-date meetings, enter staff's weekly schedules and coordinate for BEO events.
  • Processed payroll, maintained employee records, distributed weekly schedules, and delegated responsibilities to assigned team members.
  • Create the weekly schedules for the 6 tennis courts online as well as on paper.
  • Work on creating weekly schedules for employees, help do payroll and call in payroll.
  • Created weekly schedules, provided performance feedback, and built strong cooperative teams.
  • Prepared weekly schedules for employees to ensure proper coverage in each department.
  • Trained all new employees, interview job candidates and produced weekly schedules.
  • Hire and train new front desk staff and create weekly schedules.
  • Write weekly schedules for all team members and staff.
  • Created weekly schedules for staff and managed housekeeping schedules.
  • Complied weekly schedules based on hotel demands and forecast.
  • Completed all weekly schedules for the staff and doctors.
  • Created weekly schedules for the front desk staff.
  • Created weekly schedules for all receptionists and assistants.
  • Created and maintained associates' weekly schedules.
  • Manage weekly schedules for front desk staff.
  • Organized weekly schedules for front desk employees.
  • Prepare weekly schedules, monthly departmental reports.

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19. Special Requests

average Demand
Here's how Special Requests is used in Front Desk Manager jobs:
  • Act as manager on duties for the hotel, dealing with complaints, problem solving, disturbances, and special requests.
  • Corresponded with travel agents and group contacts to work through special requests, room blocks, discounts and deposit guarantees.
  • Create efficient housekeeping list daily, Review reports such as credit limit, special requests, and guest assistance.
  • Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Responded to special requests with unique needs and followed up with the guest or vendor to ensure satisfaction.
  • Supervised, trained, and evaluated personnel, handled all guest relations, reservations, and special requests.
  • Check accommodations, make sure any special requests are carried out accordingly, and greet guests upon arrival.
  • Handled any guest concerns, special requests or needs, and provided an excellent front desk atmosphere.
  • Coordinate wedding and other large group contracts, negotiate rates, provide tours and facilitate special requests.
  • Coordinated and organized tours, transportation, private cars, reservations and special requests for hotel guests.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Respond to guest needs, special requests, complaints and alert the appropriate manager as needed.
  • Handled special requests, conference & meeting room reservations and assisted French speaking international guests.
  • Tracked daily occupancy information such as arrivals, departures, special requests and guest appreciation.
  • Resolved customer related issues and completed special requests to ensure the satisfaction of our customers.
  • Greet and register guests as well as fulfill any special requests like meetings and transportation.
  • Reviewed daily arrivals, VIP's, special requests, group needs, rooms assignments.
  • Monitored the handling of group arrivals, special guests and guests with special requests.
  • Assist the General Manager by handling special requests, group blocking and GSS monitoring.
  • Oversee phone reservations and room assignments while fulfilling special requests and needs of guest.

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20. Hotel Policies

average Demand
Here's how Hotel Policies is used in Front Desk Manager jobs:
  • Ensured adherence to hotel policies and established operating procedures.
  • Maintain an orderly lobby area and a have a thorough understanding of facilities, front desk operations, and hotel policies.
  • Implemented and enforced hotel policies and house rules while still upholding the hotel's commitment to hospitality and guest satisfaction.
  • Greet and register guest, answer inquires pertaining to hotel policies and services, and resolve occupants complaints.
  • Monitored front desk, making sure all associates complied with hotel policies, practices, and regulations.
  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
  • Create and monitor schedules, assure staff adherence to and maintenance of hotel policies and standards.
  • Recruited and trained new front desk associates in all hotel policies and procedures and everyday activities.
  • Assisted with hired, trained new employees with computer software, customer services and hotel policies.
  • Ensured effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Make sure that they to the guidelines set in the employee handbook and hotel policies.
  • Trained, supervised, developed and counseled employees according to hotel policies and procedure.
  • Computed guest billing and collected all expected room payments as required by hotel policies.
  • Hired and trained new front desk associates in proper hotel policies and procedures.
  • Checked billing instructions and guest credit for compliance with hotel policies.
  • Trained all front desk staff on guest services and hotel policies.
  • Supervised 6-10 employees to ensure adherence to hotel policies and procedures.
  • Maintained up-to-date knowledge of hotel policies regarding payments and returns.
  • Assisted in creating and implementing hotel policies and procedures.
  • Maintain hotel policies, services, and assigned reports.

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21. PBX

average Demand
Here's how PBX is used in Front Desk Manager jobs:
  • Skilled as a PBX phone operator while providing excellent customer service with customers checking in and out of the facility.
  • Served as hotel concierge, PBX, in house reservations, and occasional porter in addition to front desk responsibilities.
  • Supervised entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
  • Monitored Front Desk, PBX, and Concierge Staff performance to ensure that employees followed hotel procedures and policy.
  • Implement company programs and manage the operations of the front desk, office PBX, concierge and transportation.
  • Certified, and highly proficient with the Hotel PBX phone system and software systems OnQ and Choice Advantage.
  • Operate PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
  • Hired and trained new employees, handled daily arrivals, departures, reservations, and multiple PBX lines.
  • Managed all front desk operations including Housekeeping, Security, PBX, and Valet during graveyard hours.
  • Oversee all areas of the Front Office Operations which included: Front Desk, PBX and Bellmen.
  • Managed an integrated staff of 55 front desk and PBX agents in a 950 room luxury resort.
  • Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
  • Assist the Night Manager & handle PBX in taking and placing wake-up calls, as needed.
  • Set wake up calls and transmitted telephone messages, by using 20-line switchboard (PBX).
  • Managed weekly payroll and created work schedules for both PBX and guest services departments.
  • Maintain budgeted hours for PBX, Front Desk, and Front Office Supervisors.
  • Developed comprehensive training program for Front Desk, Reservations, and PBX.
  • Managed Front Desk, PBX, Bell Staff and Concierge departments.
  • Oversee PBX and Front Office staff in a 1,004-resort style property.
  • Coordinate front desk, reservation, guest service and PBX.

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22. GM

average Demand
Here's how GM is used in Front Desk Manager jobs:
  • Contacted representatives from respective market segments to solicit business for the hotel.
  • Researched internet for marketing segments and up-coming military contracts.
  • Implemented resolutions using appropriate discretion and judgment.
  • Verified applications and professional judgments.
  • Assist Guest Services Manager and GM with Accounts Receivable invoices, Hilton Advance Purchase Reports, and Hilton Honors Reward Reimbursements.
  • Direct oversight of the Fuel Bar and Gear Shop, including submitting orders to the GM/AGM, restocking, and inventory.
  • Optimize revenue growth and profitability for my location under my oversight and maintain standards of excellence in all business segments.
  • Worked directly with the Assistant GM regarding scheduling, talent reviews and the selection process of new talent members.
  • Assisted GM with scheduling, hiring, and was responsible for all front desk functions and guest service.
  • Obtained hands-on experience in exercising discretion, judgment, and proposal about transaction problems and inquiries.
  • Promoted to manager while GM was out of country, was responsible for the entire property.
  • Perform MOD Duties, liaison to departments and report daily events/problems to HM and GM.
  • Work with the GM regarding ways to improve Front Desk and Kid's Club operations.
  • Work with General Manager (GM) to manage/process cancellations and strive to retain members.
  • Managed front desk employees and acted as General Manager when GM wasn t available.
  • Work closely with GM to ensure daily, weekly, monthly goals are met.
  • Traveled to sister property in Jacksonville, FL for a week as Interim GM
  • Generated all reports and vouchers required for the GM's review and approval.
  • Fulfilled requirements successfully as Manager on Duty in absence of GM of Hotels.
  • Complete any/and all other tasks provided by either the Operational manager or GM.

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23. VIP

average Demand
Here's how VIP is used in Front Desk Manager jobs:
  • Served as a point of escalation for guest problem resolution and managed all VIP special guests and execution of requests.
  • Conducted daily briefings to front desk staff, informing them of all activities, group and VIP arrivals.
  • Handled VIP guest services with a high quality of expertise and skill with complete customer service satisfaction.
  • Work with VIP Services in order to comp guest room, meals and other amenities.
  • Oversee the setting up of the house as well as per-registration of VIP's.
  • Work as part of Seneca Niagara Casino and Hotel's VIP Services Department.
  • Created a new template for VIP welcome cards, that are still used.
  • Provide outstanding customer service focusing on relationship building with repeat guests and VIPs.
  • Focused on VIP's, repeat and loyal guests from the company.
  • Assist Guest Relations in greeting, assigning and escorting VIP guests.
  • Checked accommodations for VIP, and special guests carried out accordingly.
  • Meet and greet important clients, visitors and VIP's.
  • Handled all VIP amenities for incoming dignitaries and CEO's.
  • Created and executed checklist outlining preparation for VIP guests.
  • Oversee daily house availability and occupancy and VIP arrivals.
  • Build professional relationships with top guests and VIP's.
  • Provided concierge services to international VIP guests.
  • Assign VIP guest rooms and monitor amenities.
  • Escorted VIPs to their rooms when necessary.
  • Assigned suites for VIP arrivals suites.

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24. Customer Relations

average Demand
Here's how Customer Relations is used in Front Desk Manager jobs:
  • Listened to and resolved client complaints by demonstrating excellent customer relations skills and communicating proactive solutions.
  • Provided the highest level of customer service by demonstrating skills/competence and building quality customer relationship.
  • Key Holder, Reservation Specialist, Auditing, Hospitality Specialist, Housekeeping, Customer Relations
  • Developed and maintained strong customer relationships to ensure customer satisfaction and repeat business.
  • Recognized for ability to build strong customer relationships with repeat and referral business.
  • Solved customer relations issues and excelled to achieve high customer service satisfaction.
  • Recognized for providing superior customer service and developing customer relationships.
  • Handled customer relations with members- updating information and billing issues.
  • Delivered outstanding customer service by developing customer relationships and loyalty.
  • Maintained excellent customer satisfaction through effective customer relations.
  • Created customer relationships and maintained customer retention.
  • Managed customer relations with outstanding commendations.
  • Conducted sales calls and emails regularly to gain new clientele and continue customer relationships & satisfaction.
  • Gained in-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions.
  • Developed large corporate accounts, assisted with promotions, and enhanced customer relationships to grow business.
  • Attend to various jobs on the property that required a tender touch within customer relations.
  • Provided customer relations, coordinated job duties to housekeeping and maintenance for services and repairs.
  • Recruited, trained & motivated employees on hotel policies, systems and customer relations.
  • 2003-2004Promoted to sales because of my ability to communicate and improve customer relations.
  • Maintained good customer relations, effective problem solving to ensure 100% guest satisfaction

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25. Special Events

average Demand
Here's how Special Events is used in Front Desk Manager jobs:
  • Coordinated special events including designing marketing materials, planning and execution.
  • Assisted with initiating and executing special events and promotional activities.
  • Maintained inter-department communications on special events and guest requirements.
  • Managed end of the day reports, posting services for multiple departments in Jonas Software and collect monies for special events.
  • Managed food delivery for 100+ guests for special events Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Promoted to assist in all Special Events, the development and implementation of all of our celebrity and business events.
  • Supervised staff, processed reservations, created and sold custom golf vacations* Administered group dinners, special events, and weddings
  • Coordinate group activities, birthday parties and other special events to ensure a timely and high standard of execution.
  • Organized and coordinated special events such as National Night Out, Fun Days, and Teen Nights.
  • Coordinated, marketed, and set-up special events, ensuring all facets of the event went smoothly.
  • Worked with the Santa Fe Tourism Association to promote conventions and special events at the hotel properties.
  • Provided accurate information regarding health club procedures, services, schedules, policies, and special events.
  • Promoted the on-site restaurant and hotel amenities, as well as local attractions and special events.
  • Accept and process payments for membership dues, programs, contributions, special events, etc.
  • Coordinated and led special events for guests including parties and weekly tours of all NYC neighborhoods.
  • Aided in the arrangement of Special Events, organizing guest lists, menus and the venue.
  • Manage the executive and team calendars for business meetings, special events and attendance tracking.
  • Maintain and update knowledge on all facilities, sale packages, and special events.
  • Corresponded with guests via phone and email, confirming reservations and special events.
  • Assisted Dining Manager with special events - weddings, wine festivals, off-site functions

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26. Medical Records

average Demand
Here's how Medical Records is used in Front Desk Manager jobs:
  • Reviewed physician notes to obtain necessary clarifications where necessary and ensure signatures are on all medical records.
  • Evaluated data and entered information into the Electronic Medical Records software.
  • Coordinated successful transition from paper charts to Electronic Medical Records.
  • Managed all incoming medical records and credentialing requests.
  • Maintained and updated Electronic Medical Records
  • Maintain an organized and comprehensive filing system with documentation of accurate medical records, purchases, reports, and tracking logs.
  • Performed clerical tasks such as photocopying, faxing, uploading, mailing, sorting/distributing patient's medical records.
  • Work with practice management and electronic medical records software as well as set up new updated system.
  • Handled confidential medical records and personal data for patients, and maintained compliance with HIPAA guidelines.
  • Fax out medical records to other doctors' offices, legal offices or insurance adjusters.
  • Process admissions, prepare medical records, and assemble agreement packets for new patients.
  • Faxed medical records for patients as needed to other doctor office clinics.
  • Retrieve, deliver and track Medical Records from a variety of sources.
  • Transmit correspondence and medical records by mail, e-mail, and fax.
  • Screen and prioritize a high volume of calls and manage medical records.
  • Manage referrals to outside providers as well as all medical records request
  • Managed medical records, organized all patient files for the physician.
  • Implemented electronic medical records, payroll and time clock systems.
  • Created new patient charts and obtained medical records for them.
  • Located, checked in & pulled medical records for patients.

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27. Maintenance Staff

average Demand
Here's how Maintenance Staff is used in Front Desk Manager jobs:
  • Contacted housekeeping or maintenance staff when guests report problems
  • Coordinated activities between housekeeping and maintenance staff.
  • Managed Housekeeping and maintenance staff.
  • Managed 8-10 employees and supervisors including housekeeping supervisor, front desk clerks, night-duty clerks, and maintenance staff.
  • Prepared daily guest reports to assign rooms, insured proper billing of guests, managed housekeeping and maintenance staff.
  • Supervised hotel property including its 70 rooms, 10 housekeepers, and 3 maintenance staff members.
  • Managed housekeeping and maintenance staff to ensure proper care of guest rooms and grounds.
  • Manage all housekeeping and maintenance staff to ensure patrons an excellent stay and return.
  • Work closely with GM to recruit, train and oversee Housekeeping and Maintenance staff.
  • Supervised housekeeping staff and maintenance staff & reported their work hours to the manager.
  • Contacted housekeeping and maintenance staff when guests reported problems or had special requests.
  • Communicate with the Maintenance staff regarding guest room and public area maintenance issues.
  • Communicate with housekeeping or maintenance staff when a guest reports a problem.
  • Allocated duties to front desk staff, housekeeping and maintenance staff.
  • Maintained weekly work schedule for front desk and maintenance staff.
  • Worked closely with housekeeping and maintenance staff.
  • Supervised facility cleaning and maintenance staff C. Opened facility each morning
  • Supervised 25 Front Office, Housekeeping and Maintenance staff; hiring, training, scheduling, coaching, counseling and safety.
  • Process guest arrivals and departures, including all necessary payments Contact housekeeping or maintenance staff when guests report problems.
  • Handled all guest and hotel issues Oversaw the night maintenance staff and front desk staff.

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28. High Volume

average Demand
Here's how High Volume is used in Front Desk Manager jobs:
  • Accommodated a high volume of various clienteles for a rapidly expanding company facilitated the development of new associates.
  • Managed scheduling to ensure adequate staffing during high volume holiday season.
  • Provided excellent customer service in a high volume multitasking environment.
  • Supervised the front desk, hired and trained new hostesses, ensured smooth operation of high volume meal service.
  • Filed all patient records, handled cash box, customer service, and answered high volume of calls daily.
  • Managed daily office activities, carry out filing and data entry, and answer high volume telephones.
  • Receive and screen high volume of internal and external communications to include email and U.S. mail correspondence.
  • Tasked to monitor and manage a high volume of customer contacts in a timely and thorough manner.
  • Provided scheduling, check in/ check out service for patients at a high volume Dermatology practice.
  • Front desk duties, scheduling, deescalating disgruntled guests, handling high volume bookings and events.
  • Managed fast-paced high volume medical office as a Front Desk Manager for all five locations.
  • Key member within a high volume orthodontic office where friendly customer service is my priority.
  • Checked guests in/out, handled high volume of cash transactions, and marketed hotel services.
  • Handle high volume of calls on multiple lines in a professional & courteous manner.
  • Work front desk shifts when needed and provide assistant during high volume times.
  • Handled a high volume of phone calls, customer traffic, and sales.
  • Answered phones at a high volume and responded to email or fax inquiries.
  • Managed high volume incoming & outgoing calls in a high volume medical office.
  • Managed front desk and served as MOD in a high volume fitness facility.
  • Perform customer service functions including sales and scheduling for high volume health Club.

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29. New Members

average Demand
Here's how New Members is used in Front Desk Manager jobs:
  • Process new/renew membership applications, verify that all information is accurate and up-to-date.
  • Generated new marketing and customer retention ideas and established new membership contracts.
  • Scheduled and conducted fitness orientation appointment with new members.
  • Registered new members and updated preexisting membership accounts
  • Implemented and supported the company programs and promotions to aide in generating new sales leads for optimum new membership growth.
  • Manage the front desk answering phone calls, signing up new members, and promoting our gear and fitness classes.
  • Answered an average of 15 calls per day addressing new membership inquiries, classroom scheduling and providing new equipment information.
  • Provided customer service to members: handled billing and account issues, explained online class reservation process to new members.
  • Scheduled as a personal trainer to new members in order to familiarize them with the equipment to minimize injury.
  • Focused efforts on membership relations, recruitment of new members and building a clientele for spa and personal training.
  • Involved with sales to new members and working with all members to insure there account stays active.
  • Sign up new members, sales, maintenance, answer phones and help organize Illinois bodybuilding events.
  • Recruited and maintained new membership, while servicing current members as well as their families and friends.
  • Recruited and trained new members of the guest service/sales team to ensure constant growth and numbers.
  • Review and explain membership agreement, and rate plans to new members at time of signing.
  • Schedule tours of the facility for parents and new members to assist in their orientation process.
  • Obtained qualified leads through company sponsored marketing, set appointments, and enrolled new members.
  • Assisted new members with tours, selection and planning of nutritional supplements, dietary information.
  • Created in-house company literature for the sales staff to use for generating new memberships.
  • Reviewed and authorized new club contracts with verification of identity on the new members.

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30. Guest Accounts

low Demand
Here's how Guest Accounts is used in Front Desk Manager jobs:
  • Investigate or analyze out-of-balance situations with guest accounts.
  • Collected payments for rooms and board; complied reports relevant to guest accounts, receipts and vouchers both manually and electronically.
  • Negotiated prices, terms of sales and service agreements for Government Agencies as well as other Major guest accounts.
  • Monitored records of room availability and guest accounts using computer reports or manually when the system was down.
  • Posted charges for rooms to guest accounts using hotel computer program and delivered before checkout.
  • Maintain guest accounts, guest checks, master accounts, vouchers, and gift certificates.
  • Checked daily credit record, no show reports, guest accounts, receipts and vouchers.
  • Managed guest accounts using Visual One PMS, balance credit card machine and cash drawer.
  • Completed a daily audit of guest accounts to ensure that all fees are covered.
  • Keep records of guest accounts, meeting room accounts, and direct bill accounts.
  • Compile and revise daily record sheets, guest accounts, receipts, and vouchers
  • Post charges and payments to guest accounts, as needed for extended stay.
  • Verified the accuracy of guest accounts by balancing each department's revenue.
  • Posted charges to guest accounts and makes adjustments and corrections as necessary.
  • Settle guest accounts that include all credit card and cash transactions.
  • Manage all guest accounts and transactions including account adjustments and credits.
  • Managed cash and credit transactions, and properly settled guest accounts.
  • Coordinate with auditors to rectify all guest accounts upon checkout.
  • Handled guest accounts, memberships, bookings, and transactions.
  • Post charges to guest accounts and process payments on accounts.

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31. Inventory Control

low Demand
Here's how Inventory Control is used in Front Desk Manager jobs:
  • Managed all aspects of inventory control of material merchandise which included product verification, ordering, display and distribution.
  • Assist Inventory management on monitoring room inventory and perform task of inventory control.
  • Handled cash/credit sales * Developed inventory controls * Managed hairstylists schedules
  • Maintained consistent inventory control with shipments incoming and outgoing.
  • Managed rates and inventory controls depending on occupancy.
  • Monitored inventory and perform tasks of inventory control.
  • Maximized occupancy through strict room inventory control.
  • Hired, trained and supervised 5 customer service staff in sales, cashiering, problem solving, inventory control and schematics.
  • Command of OnQ Property Management System, including: reservations, trouble-shooting, room inventory control and Accounts Receivable.
  • Ensured proper inventory controls, worked with Sales and Reservations to ensure maximum selling potential and house balance.
  • Instituted a more efficient system for managing the purchasing and inventory control of supplies and retail products.
  • Inventory control of hotel, office, and breakfast supplies, ordering and strict monitoring of shrinkage.
  • Handled sales tracking and reporting, inventory control, invoicing, supply orders and employee payroll.
  • Inventory control for the fully stocked continental breakfast to the evening wine and goodies too.
  • Prepare purchase orders, weekly employee schedule, inventory control reports, sales leads etc.
  • Inventory control including supply ordering for all departments, processing invoices with attention to detail.
  • Processed all invoices for billing, Accounts Receivable, Inventory Control and Ordering.
  • Cashier, pricing, inventory control, creating displays, booking appointments.
  • Handled cash, entered receipts, and performed inventory control.
  • Experienced in spheres of inventory control and cashier management.

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32. Insurance Companies

low Demand
Here's how Insurance Companies is used in Front Desk Manager jobs:
  • Scheduled appointments, contacted Insurance companies for verification of vehicle insurance and payment collection while reviewing and updating insurance information.
  • Created referrals and obtained authorizations from insurance companies, obtained electronic referrals, and reviewed billing statements with patients.
  • Verify and obtain authorizations as required by insurance companies dependent upon plan coverage for all patients.
  • Validate patient's benefits and eligibility with various insurance companies.
  • Verify patient coverage with medical and auto insurance companies.
  • Negotiated fee schedules with participating insurance companies.
  • Call medical/dental insurance companies to verify benefits.
  • Worked closely with personal insurance companies to ensure client benefits, as well as organizing and maintaining personal injury case files.
  • Organize and maintain all active customer files as well as the different body shops and insurance companies we worked with.
  • Verified private and commercial insurance companies, as well as called Medicare, and Medicaid to obtain benefit information.
  • Posted payments made by insurance companies or patients; verified closing of bills or balances needed to paid.
  • Increased revenue by 45% annually through increased communication and methodical follow up with insurance companies and patients.
  • Reconciled patient accounts, managed patient files, communicated with insurance companies regarding payments, and refunds.
  • Called various insurance companies and transferred all information into patient charts, then in the computer.
  • Prepared and submitted insurance claims and posted payments from clients and insurance companies to correct accounts.
  • Work with various insurance companies to facilitate filing claims, authorizations, and appeals for treatment.
  • Process phone, fax and email request from patients, hospitals, insurance companies, etc.
  • Supervised eight employees, worked closely with vendors, state agencies, owners and insurance companies.
  • Handled billing of patients and insurance companies, as well as collections of payments owed.
  • Process special orders, bill clients and follow up with insurance companies for reimbursement.

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33. Room Rates

low Demand
Here's how Room Rates is used in Front Desk Manager jobs:
  • Participate in financial activities such as the setting of room rates, preparing financial books, and auditing the financial books.
  • Handled guest check-in and out, audited credit card reports, room rates, and food and beverage reports.
  • Keep updated spreadsheets of all adjustments to food & parking for groups that had included in their room rates.
  • Optimized occupancy through providing hotel tours and negotiating room rates for groups or extended stay customers.
  • Used revenue projection reports to set daily and future room rates and improved customer retention levels.
  • Managed daily occupancy, room rates, guest charges, guest check in and check out.
  • Coordinated closely with the reservations and group sales departments to increase occupancy at best room rates.
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments.
  • Established and monitored weekly room rates including monitoring competitors' rates and offers.
  • Optimized room rates through a variety of means to gain ADR and occupancy.
  • Determined corporate, walk, distressed room rates, including packages and discounts.
  • Configured room rates accordingly based on occupancy, competition, and events.
  • Control room rates and selling through hotel reservation and outside reservation sources.
  • Assisted in financial decisions about room rates, budgeting, fund allocation.
  • Communicate Check-in, Check-out, Room Rates, % Transient Tax.
  • Welcome and register guests; offer them services and room rates.
  • Increased hotel revenue by negotiating room rates to achieve maximum occupancy.
  • Participate in financial activities such as setting of room rates.
  • Identify potential group room rates and manage their group information.
  • Assisted in financial decisions about room rates.

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34. Group Sales

low Demand
Here's how Group Sales is used in Front Desk Manager jobs:
  • Interviewed prospective clientele to determine appropriate service and prepared group sales contracts
  • Staff management/ scheduling - Group sales and hotel marketing - Interviewing/hiring/training - Customer service / NPS scores - Cash management and budgeting
  • Managed front desk of hotel, audits, reports, inventory, made schedule, guest reception and managed group sales
  • Integrate Destinations West with Beaver Village Condominiums systems and operations during company expansion while maintaining front desk and group sales.
  • Experienced working front desk, reservations, reservations supervisor, Group sales, corporate accounts, wine and golf packages...
  • Supervised Customer Service Representatives, organized group sales, handled customer service issues, helped Manager with payroll.
  • Improved group sales procedures by training front desk staff on correct use of property management system.
  • Generated over $200 thousand in revenue from Group Sales in less than six months.
  • Led corporate initiatives to increase group sales and increased revenues by 10 %.
  • Assisted in housekeeping and banquets as well as group sales whenever needed.
  • Track potential leads in group sales and any local area events.
  • Fielded all Group Sales inquiries and maintained 280 Groups in 2010.
  • Scheduled and arranged room blocks and accommodations for group sales.
  • Managed all reservations including group sales and all online bookings.
  • Prepared contracts, negotiated terms of group sales and bookings.
  • Executed group sales agreements; coordinated meeting room rentals.
  • Group Sales* Earned Pinnacle award for excellent customer service.
  • Managed Front Desk Operations, Deposits, and Group Sales/Functions
  • Served as group sales representative and record keeper.
  • Coordinate group sales and motel marketing efforts.

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35. Guest Registration

low Demand
Here's how Guest Registration is used in Front Desk Manager jobs:
  • Maintained accurate records including cash flow sheets, direct bill accounts, credit card payments, guest registration and reservation cards.
  • Hire and train new hires on procedures of guest registration, billing, and in-house procedures for services for guest.
  • Answered inquiries regarding hotel services, guest registration, travel directions and gave shopping, dining and entertainment recommendations.
  • Maintained efficient guest registration and check out service resulting in an exceptional guest experience.
  • Used property management system for guest registration, checkout, and reservations.
  • Answer inquiries regarding hotel services, guest registration, and travel directions.
  • Assisted with guest registrations, complaints, and requests as necessary.
  • Help check in/out guest registrations, fulfilled needs of guests.
  • Processed reservations, guest registrations, and checkouts.
  • Process guest registration and collecting payment.
  • Oversee and participate in guest registration.
  • Adjusted guest registration and accounts.
  • Processed guest registration, payments, and room assignments and issued room keys.
  • Opened new property Reservations Scheduling Sales & Marketing Guest registration Customer service
  • Managed front desk operations to include: Guest Registration New Guest tours Scheduled employees hours Coodinate with club manager

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36. Marriott

low Demand
Here's how Marriott is used in Front Desk Manager jobs:
  • Incorporated Marriott's concept of Wowing guests while maintaining outstanding professionalism.
  • Developed understanding of various computer programs through the Marriott scheduling systems.
  • Developed, executed monthly/quarterly/annual sales strategy for 2 Marriott Corporate properties.
  • Respond to and handles guest problems and complaints to ensure guest satisfaction and guest retention while meeting Marriott standards.
  • Utilize and promote the Marriott reward program which provides added benefits and value to staying at Marriott Hotels.
  • Improved existing procedures and guest satisfaction by continual training, responses to guest cards, and Marriott mission.
  • Conducted audits Front Desk Associates and AYS Agents daily to ensure Marriott Standards are met for QA audits.
  • Relocated as part of development team to transform a franchised hotel into a Marriott International Corporate holding.
  • Review and trained all associates to be prepared in a daily basics for the annual Marriott Inspection.
  • Developed, scheduled and executed on site sales promotions for new Marriott property in Boston Area.
  • Motivated, coached, counseled and disciplined all team members according to Marriott Hotel standards.
  • Assisted on Task Force during the conversation of the Canton, Ohio Marriott, 2002.
  • Negotiated rates, oversaw all hotel transactions, and promoted the Marriott Rewards program.
  • Manage hiring and training of front desk associates and uphold to Marriott standards.
  • Set the standard for providing superior customer service based on the Marriott standard.
  • Awarded 2012 Superstar at the Louisville Marriott Downtown, staff voted award.
  • Attended to details of service and presentation for Marriott Rewards members.
  • Completed the Hotel Excellence Training Program for Travel Agents By Marriott.
  • Manage Administrative, Clerical Functions and Front Desk Operations of Marriott Hotel
  • Inspected suites daily to ensure strict compliance to Marriott standards.

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37. Reception Area

low Demand
Here's how Reception Area is used in Front Desk Manager jobs:
  • Maintained reception area, greeted clientele, provided pricing information regarding services.
  • Maintained reception area for a professional clean and organized environment.
  • Maintain overall organization of the reception area.
  • Maintain professional appearance to reception area.
  • Promote program participation of members and project a positive and pleasant image of the front reception area at all times.
  • Perform coding of diagnoses and procedures, opening the office in the morning, and maintaining the reception area.
  • Comfort patients and guardians by anticipating patients' anxieties; answering patients' questions, while maintaining reception area.
  • Undertake regular inspections in the reception area, hall area, kitchen areas, and outside areas.
  • Performed duties such as taking care of plants and straightening magazines to maintain lobby and reception area.
  • Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information.
  • Greet all incoming visitors, sign them into the Company reception area and give them security badges.
  • Applied leadership skills to oversee all phases of efficient administrative management of front desk and reception areas.
  • Maintain, clean and organize the reception areas, studio equipment and dance studio as needed.
  • Manage the reception area, prepare correspondence, and actively respond to requests for information.
  • Managed front reception area by cleaning and organizing desk and rest of shop.
  • Ensured a neat and clean reception area at all times was maintained.
  • Managed the front reception area and provided coverage on phones when needed.
  • Unlock doors and maintain cleanliness at front desk and reception area.
  • Maintained a neat and clean reception area and conference rooms.
  • Tidy and maintain the reception area and all conference rooms.

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38. Bookkeeping Activities

low Demand
Here's how Bookkeeping Activities is used in Front Desk Manager jobs:
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits and how much money is made daily.
  • Performed bookkeeping activities, such as balancing cash accounts, computing bills and collecting payments.
  • Perform Bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Perform bookkeeping activities, such as balancing accounts, and keeping records.
  • Recorded guest comments and complaints, Performed bookkeeping activities, such as balancing accounts, billing and nightly audits.
  • Performed bookkeeping activities including but not limited to: balancing all accounts and conducting daily audits.

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39. POS

low Demand
Here's how POS is used in Front Desk Manager jobs:
  • Reviewed selected management and administrative initiatives proposed for consistency and compatibility with the hotel's General Manager's objectives.
  • Work experience answering phones taking reservations checking guest in and out doing daily deposits also do laundry assisting general manager
  • Fostered positive working environment by proactively encouraging front desk staff through constant feedback and incentives.
  • Facilitated positive patient experience with friendly attitude, efficient paperwork processing and timely check-out procedures.
  • Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Function as primary liaison to customers and ensured a consistently positive customer experience.
  • Assisted with preliminary and post-operative care and client evaluations.
  • Maintained customer profiles to build relationships and information repositories.
  • Deliver positive experiences through high quality customer care.
  • Interviewed and recommended potential applicants for open positions.
  • Safeguarded company assets and performed monetary deposits.
  • Deposited insurance checks and maintained accounts receivables.
  • Facilitated financial proposals for patient procedures.
  • Processed all deposits and daily balances
  • Bank deposit preparation and recording.
  • Complete evaluations with all Front Desk staff to determine strengths, areas of improvement, and possible advancement within the company.
  • Resolved any and all customer questions, concerns, and queries about the resort; always maintaining a positive guest experience.
  • Maintained all copiers, fax machines, postage machine in home office and notified proper person when in need of maintenance.
  • Functioned as primary contact, ensured a positive customer experience, handled multiple phone lines, scheduled reservations and collected fees.
  • Schedule staff on weekly rotation as well as hold group meetings for staff weekly to provide updates necessary for their positions.

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40. Staff Scheduling

low Demand
Here's how Staff Scheduling is used in Front Desk Manager jobs:
  • Performed operational duties, which included staff training, interdepartmental communications, and staff scheduling.
  • Prepared staff scheduling, verifying insurance benefits/eligibility, and handling revenue.
  • Trained staff - inter-departmental communications and staff scheduling.
  • Developed staff scheduling and conducted inventory.
  • Coordinated staff scheduling and appropriate coverage.
  • Check in guest, membership registration, equipment rentals, studio tours, staff scheduling, cleaning and maintenance.
  • Initiated monthly meetings with front staff concerning groups, prioritize guests' needs and staff scheduling.
  • Front desk duties, reservations, daily reports, staff scheduling, & guest services.
  • Front desk duties including customer scheduling, accounts receivable/payable, phone system, staff scheduling.
  • Train front desk staff on policies and procedures and finalize front desk staff scheduling.
  • Maintained front staff scheduling to ensure adequate coverage at all times.
  • Managed staff scheduling for over 35 maintenance workers and housekeepers weekly.
  • Provided staff training * In charge of inter-department communications and staff scheduling
  • Maintained guest and salon records, including staff scheduling and inventory.
  • Coordinated staff scheduling, hours, job duties and managed payroll.
  • Staff scheduling, mentoring, coaching, counseling and documentation.
  • Staff scheduling, and worked any shift as needed.
  • Performed staff scheduling, and various administrative duties.
  • Coordinate staff scheduling decisions and changes when needed.
  • Maintained staff scheduling and time off request forms.

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41. Room Revenue

low Demand
Here's how Room Revenue is used in Front Desk Manager jobs:
  • Maximize room revenue and occupancy expectations by utilizing current in-house and new arrival data.
  • Balanced Forecasting Management Systems and Operations Audit System to ensure room revenues balanced.
  • Maximized room revenue and occupancy.
  • Directed all activities of guest relations, reservations, accounts receivable, and generated monthly and quarterly room revenue reports.
  • Ensured the ultimate service experience for our guest through feedback and follow through while maximizing room revenue and occupancy.
  • Increased Room revenue $900,000 in one year with the implementation of technology tools, Yield management and marketing.
  • Motivate and grow room revenue by providing leads for vacation sales, monitoring calls, and tracking results.
  • Train Guest Service Agents in techniques to achieve high guest service levels as well as maximizing room revenue.
  • Implemented a front desk agent incentive program which helped increase room revenue as well as increase employee morale.
  • Orchestrated the hotel on sold out nights, increasing overall occupancy and room revenues for 2006.
  • Monitored profit and loss in order to increase room revenue and generate additional room rental sales.
  • Provided efficient and friendly service to all guests while maximizing room revenue and occupancy.
  • Maximize hotel room revenues and achieve revenue growth and revenue per available room goals.
  • Balance and audit for accurate room revenues, cashier reports and telephone inventories.
  • Tracked room revenues, occupancy percentages, and other front desk operating statistics.
  • Created guest reservations and maintained room inventories that maximized room revenue.
  • Generated 100% increase in room revenue during Toronto Film Festival.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Generated over $90,000 in additional room revenue for 2011.
  • Maximized room revenue and occupancy with the revenue manager.

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42. Front Office Personnel

low Demand
Here's how Front Office Personnel is used in Front Desk Manager jobs:
  • Facilitated regularly scheduled meetings of front office personnel.
  • Managed all front office personnel operations.
  • Train, cross-train, and retrain front office personnel, including procedure changes and special rate programs.
  • Oversee Front Office personnel and ensure delivery of quality customer service in a luxury hotel environment.
  • Assisted with the management of front office personnel such as staff training and shift scheduling.
  • Selected and trained front office personnel and lead retraining and cross-training initiatives for existing staff.
  • Review of possible candidates for the guest service position and selected front office personnel.
  • Trained all front office personnel, ordered hotel supplies, maintained master key control.
  • Supervised all front office personnel and ensured proper completion of all front office duties.
  • Perform and assist front office personnel and departments at peak periods.
  • Train, cross -train, and retrains all front office personnel.
  • Develop employee morale and ensure training of Front Office personnel.
  • Managed, scheduled and trained shift and front office personnel.
  • Hire, train and cross-train all front office personnel *.
  • Managed, trained and supervised Front Office personnel.
  • Managed day-to-day activities of all front office personnel.
  • Manage daily activity of front office personnel.
  • Trained all front office personnel.
  • Prepare monthly reports and budget for front office department.rains, cross trains, and retrains all front office personnel.
  • Manage all elements of the Front Office Train and constantly evaluate front office personnel Resolve guest problems efficiently and graciously

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43. A/R

low Demand
Here's how A/R is used in Front Desk Manager jobs:
  • Adjusted invoices, A/R posting, balanced ledger and traced charges and charge back on a daily basis.
  • Carried out general ledger functions, including account analysis and reconciliation, A/R, A/P and Payroll.
  • Included member file accounting, sales, A/R and database auditing for over 5,000 clients.
  • Direct corporate billing, A/P, A/R Auditing and variance analysis Internal Auditing.
  • Assist with general accounting functions; maintain journals and handle A/P and A/R.
  • Processed A/R, A/P, invoices, payroll, and inventory reports.
  • Managed A/P, A/R, cash reconciliation, payroll and tracking reports.
  • Maintained A/R billing and files, Groups and Meeting Rooms contracts.
  • Set up direct-billing accounts (A/R) and verify direct-billing applications5.
  • Assist with A/R, including setting up new direct bill accounts.
  • Handled A/R, A/P, collections, and general accounting procedures.
  • Processed A/P and A/R and payroll weekly and personnel records.
  • Managed, filed and collected for A/R of the hotel.
  • Completed A/R cycles and billing for wholesalers and tour operators.
  • Processed A/P & A/R for Colony Cove Association.
  • Settle guest account and A/R auditing reviews.
  • Post debits and credits to A/R accounts4.
  • Organized front desk systems including A/R.
  • Handled all A/R accounts and Payroll.
  • Input Accounts Receivable (A/R), Accounts Payable (A/P), invoices, and payroll (QuickBooks) *.

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44. Monthly Reports

low Demand
Here's how Monthly Reports is used in Front Desk Manager jobs:
  • Implemented and maintained motivational programs to ensure customer and employee loyalty Generated monthly reports of divisional achievements.
  • Generated monthly reports of occupancy and profit percentages/expenses for each owner.
  • Provided detailed monthly reports and updates to upper management.
  • Answer phones and transfer calls to the customer's rooms did weekly and monthly reports, made nightly money deposit.
  • Prepared daily, weekly, and monthly reports as required by the General Manager and Corporate Office.
  • Prepared and reviewed monthly reports, front desk budget, weekly shift schedules and inventory control reports.
  • Calculated daily, weekly, and monthly reports for taxes, services, and payroll.
  • Greeted patients, verified insurance, handled billing, ran weekly and monthly reports.
  • Completed daily, weekly, and monthly reports on time and in correct fashion.
  • Prepare and provide various daily, weekly and monthly reports for management.
  • Compile daily and monthly reports; update CDT Codes and fee schedules.
  • Compiled data and prepare monthly reports and statements for accounts receivable.
  • Prepared monthly reports for the general manager and corporate office.
  • Help Prepare monthly reports and budget for front desk department.
  • Run daily /monthly reports and research all past due accounts.
  • Assist the General Manager with monthly reports and closing statics.
  • Generate delinquent account monthly reports for fitness center owners.
  • Prepare monthly reports and budget for marketing department.
  • Completed weekly and monthly reports using Sales Pro.
  • Created all monthly reports and yearly audits.

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45. Daily Activities

low Demand
Here's how Daily Activities is used in Front Desk Manager jobs:
  • Supervised daily activities for luxury condominium building such as maintaining visitor logs and coordinating receipt of personal and commercial deliveries.
  • Monitored daily activities of customer service support team.
  • Perform responsibilities of hiring, training, evaluating, counseling, scheduling and supervising the daily activities of front desk staff.
  • Directed, monitored, and supported all front desk staff to ensure the proper flow of the hotel's daily activities.
  • Manage the daily activities of Front Desk team members, to ensure quality service is maintained in accordance with Ramada standards.
  • Manage and supervise the daily activities and operations of a 4 star reception division and the Resort and conference center.
  • Provided leadership to manage the staff in daily activities such as creating memberships, product orders and coordinating small events.
  • Manage a staff of 10+ including hiring, training, scheduling, progressive discipline, and daily activities.
  • Plan and coordinate the daily activities of the front office staff ensuring proper coverage at all times.
  • Provided updates to Front Office Manager, General Manager and other department heads to support daily activities.
  • Worked closely with management to plan and coordinate daily activities and the flow of over 600 residents.
  • Inform all front office staff of daily activities, VIP arrivals, group activity etc.
  • Assign and manage daily activities of Front Desk staff to ensure quality service and operations.
  • Keep staff abreast of daily activities, group and VIP arrivals and recurring accommodations.
  • Inform all front desk staff of daily activities, groups, and special request.
  • Managed all daily activities, balanced and closed out all daily activities.
  • Managed employees on daily activities in order for the facility to function.
  • Coordinate stylists, assistants and clients by managing daily activities and scheduling.
  • Assisted with the grand opening of Start-up Company and managed daily activities.
  • Coordinate daily activities with hotel management team on a daily basis.

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46. Powerpoint

low Demand
Here's how Powerpoint is used in Front Desk Manager jobs:
  • Handled hotel of 500 rooms by managing front office, Comfortable using Microsoft Excel, PowerPoint, Word and Visual One.
  • Well-versed in Windows, Email, and Microsoft Office: Word, Excel, PowerPoint.
  • Compiled spreadsheets, PowerPoint projects and other materials for client meetings.
  • Created material for meetings using PowerPoint and Excel presentations.
  • Used PowerPoint to create training slides.
  • Devised and crafted bulletins, fliers and powerpoints to be displayed around the student center to advertise up-coming student activities.
  • Full capability of Microsoft outlook, word, excel, and powerpoint.
  • Skilled in Microsoft Word, Excel, PowerPoint, Ect.
  • Established weekdays and weekends RACK rates Computer Microsoft Word Microsoft PowerPoint
  • Experience and skills Microsoft Word, Excel, PowerPoint, Medical Manager, MicroMd, eClinicalworks & Centricity

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47. Room Assignments

low Demand
Here's how Room Assignments is used in Front Desk Manager jobs:
  • Supervised all front desk operations and reservations including cashiering, reservations, and room assignments to maximum occupancy.
  • Provided Customer ServiceOverseen phone reservations and room assignments.
  • Recorded incoming reservations and managed guest room assignments.
  • Managed room assignments for contracted airline staff and ensured wake up calls were set and transportation arranged according to flight schedules.
  • Resolved problems arising from guests' complaints, reservations and room assignments as well as unusual requests and inquiries.
  • Oversee phone reservations and room assignments, greet and registers guests and fulfills requests for special services.
  • Maintained an inventory of vacancies, reservations and room assignments to guarantee all guest requests are fulfilled.
  • Assisted guests with their room assignments, room change, reservations, wake-up calls, shuttle arrangement.
  • Provide guests with appropriate room assignments, room keys, and directions to the rooms.
  • Maintained and took inventory of new and old vacancies, reservations and room assignments.
  • Complete Guest reservation, registration, room assignments, and Guest checkout.
  • Provide physical security for guests and the hotel by controlling room assignments.
  • Coordinated reservations and room assignments for check-ins and outbound guests.
  • Oversee and make phone reservations and room assignments.
  • Managed room assignments and registration of guests.
  • Take phone reservations and room assignments.
  • Confirmed reservation in system and reviewed all noted information.Maintain an inventory of vacancies, reservations, and room assignments.

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48. Company Policies

low Demand
Here's how Company Policies is used in Front Desk Manager jobs:
  • Evaluate the performance of associates and provide appropriate feedback and ensure associates follow company policies and operational procedures.
  • Assisted in implementing and communicating company policies and standards as well as provide excellent customer service.
  • Trained staff and ensured implementation of proper company policies and procedures.
  • Recruit, train, and manage all employees in accordance with company policies and procedures for human resource management.
  • Processed payments and refunds according to company policies, procedures, and prepared close of business cash activities.
  • Elevated clubs guest-satisfaction with swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Trained all new hires and brought them up to speed with company Policies and Procedures.
  • Trained employees on varies company policies and procedures and the utilization of the computer.
  • Supervised cash and bank handling procedures with all associates in adherence to company policies.
  • Assigned duties to associates and observed performance to ensure adherence to company policies.
  • Maintain compliance to all company policies and state regulations throughout all operations.
  • Complied with all company policies and maintained high standards of guest relations.
  • Ensured that all associates adhered to all departmental & company policies5.
  • Ensured that company policies and audit procedures are strictly adhered to.
  • Trained and oriented new employees and enforced company policies.
  • Implement and monitor compliance with company policies and procedures.
  • Created new procedures to better implement company policies.
  • Performed audits and insured compliance to company policies.
  • Check in and checkout guests in a professional efficient manner.Adheres to all safety and company policies.

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49. Facebook

low Demand
Here's how Facebook is used in Front Desk Manager jobs:
  • Monitored the hotel's Facebook page, creating awareness of promotions and events for both our guests and employees.
  • Update members through Facebook and Constant Contact emails for events and schedule changes.
  • Managed the hotel's Facebook, Twitter, and other online presences.
  • Organized all large group events, managed company website and Facebook page.
  • Market gym through company website, Facebook, and Twitter.
  • Created and maintained the company s Facebook Page.
  • Manage and maintain Facebook homepage for the Florist.
  • Worked closely with the IT Department in updating social media networks (Facebook and Twitter) to assist in marketing campaigns.
  • Photographed martial arts classes promotional material and contributed to marketing projects (facebook, twitter, business website).
  • Assisted in the creating of ideas for advertising of shop through social media such as Facebook and Instagram.
  • Controlled all social media accounts, (Facebook, Instagram, Twitter, and Yelp)..
  • Branded salon and spa by utilizing media resources such as Facebook, Twitter, and Instagram
  • Spearheaded a Facebook promotional/marketing campaign * Created a cultural and social events NYC blog;
  • Engaged gym members by monitoring Facebook and Instagram while promoting sales and benefits.
  • Check email, Facebook and voicemail daily to make reservations.
  • Created and maintain accounts for Facebook and Pinterest.
  • Handle all marketing included but not limited to Facebook posts, emails, flyers, mailings , designing brochures etc.
  • Trained models in proper form and technique before taking photographs for our newspaper ads, facebooks photos, and website.
  • Enhanced our media connections through Facebook, twitter, instagram, pinterest, and our blog.
  • Advertise via social media (Facebook, Instagram, Craigslist, etc.)

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50. Financial Transactions

low Demand
Here's how Financial Transactions is used in Front Desk Manager jobs:
  • Developed and administered annual budgets and handled financial transactions as well as foreign exchange conversion and transaction exposure.
  • Managed all in-house financial transactions and performed accounts receivable duties including invoicing, discrepancies and reconciliations.
  • Maintain procedures for financial transactions, monies security, guest security and emergency procedures.
  • Processed financial transactions; managed receivables and collected on delinquent accounts.
  • Managed with bankers, insurers and solicitors regarding financial transactions.
  • Coordinated weekly financial transactions to ensure funds were properly deposited.
  • Assisted owner with the day-to-day compilation of financial transactions
  • Completed financial transactions related to resort charges.
  • Executed customer payments and financial transactions.
  • Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security.
  • Analyzed, monitored and reported all the financial transactions at Rio Sport and Health Club.
  • Verified and balanced entries and records of financial transactions of various shifts during the day.
  • Obtained business and sales experience tending to the everyday financial transactions of the club.
  • Verified and balanced entries and records of daily financial transactions using Room Master software.
  • Assure all financial transactions are completed within the guidelines established by the corporate office.
  • Maintain complete knowledge of point of sale and manual accountability for all financial transactions.
  • Handled daily financial transactions, as well as business accounts payable and receivable.
  • Operated a custom billing program to manage financial transactions for the company.
  • Process all financial transactions, in accordance with company policies and procedures.
  • Maintained procedures for security of money, credit, and financial transactions.

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20 Most Common Skill for a Front Desk Manager

Front Desk29.5%
Customer Service17%
Guest Satisfaction12.3%
Room Availability6.9%
Office Staff5%
Night Audit4.3%
Phone Calls3.4%
Credit Card Transactions3.4%

Typical Skill-Sets Required For A Front Desk Manager

RankSkillPercentage of ResumesPercentage
1
1
Front Desk
Front Desk
25.3%
25.3%
2
2
Customer Service
Customer Service
14.6%
14.6%
3
3
Guest Satisfaction
Guest Satisfaction
10.6%
10.6%
4
4
Room Availability
Room Availability
5.9%
5.9%
5
5
Office Staff
Office Staff
4.3%
4.3%
6
6
Night Audit
Night Audit
3.7%
3.7%
7
7
Phone Calls
Phone Calls
2.9%
2.9%
8
8
Credit Card Transactions
Credit Card Transactions
2.9%
2.9%
9
9
Staff Members
Staff Members
2.5%
2.5%
10
10
Data Entry
Data Entry
1.8%
1.8%
11
11
Customer Complaints
Customer Complaints
1.6%
1.6%
12
12
Scheduling Appointments
Scheduling Appointments
1.5%
1.5%
13
13
Daily Operations
Daily Operations
1.4%
1.4%
14
14
Bank Deposits
Bank Deposits
1.3%
1.3%
15
15
Room Hotel
Room Hotel
1.3%
1.3%
16
16
Office Supplies
Office Supplies
1%
1%
17
17
Telephone Calls
Telephone Calls
0.9%
0.9%
18
18
Weekly Schedules
Weekly Schedules
0.8%
0.8%
19
19
Special Requests
Special Requests
0.8%
0.8%
20
20
Hotel Policies
Hotel Policies
0.8%
0.8%
21
21
PBX
PBX
0.7%
0.7%
22
22
GM
GM
0.6%
0.6%
23
23
VIP
VIP
0.6%
0.6%
24
24
Customer Relations
Customer Relations
0.6%
0.6%
25
25
Special Events
Special Events
0.6%
0.6%
26
26
Medical Records
Medical Records
0.6%
0.6%
27
27
Maintenance Staff
Maintenance Staff
0.5%
0.5%
28
28
High Volume
High Volume
0.5%
0.5%
29
29
New Members
New Members
0.5%
0.5%
30
30
Guest Accounts
Guest Accounts
0.5%
0.5%
31
31
Inventory Control
Inventory Control
0.5%
0.5%
32
32
Insurance Companies
Insurance Companies
0.5%
0.5%
33
33
Room Rates
Room Rates
0.5%
0.5%
34
34
Group Sales
Group Sales
0.5%
0.5%
35
35
Guest Registration
Guest Registration
0.4%
0.4%
36
36
Marriott
Marriott
0.4%
0.4%
37
37
Reception Area
Reception Area
0.4%
0.4%
38
38
Bookkeeping Activities
Bookkeeping Activities
0.4%
0.4%
39
39
POS
POS
0.4%
0.4%
40
40
Staff Scheduling
Staff Scheduling
0.4%
0.4%
41
41
Room Revenue
Room Revenue
0.4%
0.4%
42
42
Front Office Personnel
Front Office Personnel
0.4%
0.4%
43
43
A/R
A/R
0.4%
0.4%
44
44
Monthly Reports
Monthly Reports
0.4%
0.4%
45
45
Daily Activities
Daily Activities
0.4%
0.4%
46
46
Powerpoint
Powerpoint
0.4%
0.4%
47
47
Room Assignments
Room Assignments
0.4%
0.4%
48
48
Company Policies
Company Policies
0.4%
0.4%
49
49
Facebook
Facebook
0.4%
0.4%
50
50
Financial Transactions
Financial Transactions
0.3%
0.3%

16,945 Front Desk Manager Jobs

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