Front desk office assistant resume examples from 2025
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How to write a front desk office assistant resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in front desk office assistant-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some front desk office assistant interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a front desk office assistant resume:
- Front Desk
- Patients
- Customer Service
- Phone Calls
- Data Entry
- Appointment Scheduling
- Patient Appointments
- Insurance Verification
- Word Processing
- Telephone Calls
- Multi-Line Phone System
- Office Equipment
- Clerical Support
- HIPAA
- Computer System
- Credit Card
- Administrative Tasks
- Insurance Coverage
- Vital Signs
- Patient Care
- Direct Calls
- EMR
- Office Operations
- Insurance Eligibility
- PowerPoint
- Transferring Calls
- Insurance Benefits
- Office Procedures
- Insurance Claims
- Patient Insurance
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write front desk office assistant experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from front desk office assistant resumes:
Work history example #1
Clerical/Administrative Assistant
Verizon
- Supported managers and supervisors in the attendance discipline process by researching company policies and procedures to compose letters for disciplinary action.
- Prepared PowerPoint presentations for management distribution.
- Inputted payroll for 4 manager groups using company in-house system- CTLR (Common Time Labor Reporting).
- Analyzed and prepared sales data and associated metrics and developed presentations for executive-level sales review meetings.
- Screened and directed incoming calls and emails and initiated phone calls and telephone/video conferences.
Work history example #2
Leasing Consultant
FPI Management
- Checked email consistently as well as posted daily internet ads.
- Maintained internet accuracy for marketing efforts using CraigsList.
- Posted charges and concessions to resident ledgers using YARDI operating system.
- Analyzed occupancy crisis and drafted new protocol to improve efficiency of communication and scheduling between leasing and maintenance teams.
- Attained proficiency in Property Solutions and Yardi, assisting with weekly reports and generating lease renewals.
Work history example #3
Human Resources Clerk
Columbia University
- Verified and completed I-9 Verification Forms for US and Non-US employee.
- Applied payroll and mathematical knowledge to investigate discrepancies.
- Maintained training schedule and conducted end-user training curriculum on new personnel actions application in PeopleSoft.
- Prepared new employee orientation packets; processed payroll documentation for new employees; completed quarterly reports for new hires and terminations.
- Prepared adjunct appointment letters for payroll each semester, which required coordination with multiple academic departments.
Work history example #4
Front Desk Office Assistant
H&R Block
- Proposed new services offered and insured client confidentiality towards private information while maintaining a friendly attitude.
- Filed and tracked customer records Entered all customer data into tax database
- Prepared documents for Tax preparers by entering information in Company s database.
- Verified signatures on statewide initiative petitions against Secretary of State's voter registration database.
- Developed and implemented a form of communication which resulted in increased company efficiency and productivity.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Certificate in psychology
Pennsylvania State University, Main, PA
2012 - 2013
High School Diploma
2008 - 2008
Highlight your front desk office assistant certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your front desk office assistant resume:
- Medical Assistant
- Certified Nurse Assistant (CNA)
- Dental Assistant (RDA)
- Microsoft Office Specialist: Expert (Office 365 and Office 2019)
- Certified Medical Administrative Assistant (CMAA)
- Nationally Certified Medical Office Assistant (NCMOA)
- Word 2010 Certification
- Certified Medical Interpreter - Spanish (CMI)