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Front desk/office manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical front desk/office manager skills. We ranked the top skills for front desk/office managers based on the percentage of resumes they appeared on. For example, 20.3% of front desk/office manager resumes contained patients as a skill. Continue reading to find out what skills a front desk/office manager needs to be successful in the workplace.

15 front desk/office manager skills for your resume and career

1. Patients

Here's how front desk/office managers use patients:
  • Coordinated treatment plans with patients including insurance estimates and financing if applicable.
  • Scheduled appointments and explained procedures to patients for surgeries and diagnostic imaging.

2. Appointment Scheduling

Here's how front desk/office managers use appointment scheduling:
  • Manage a medical office in areas of medical record management, filing, appointment scheduling, insurance eligibility and verification.
  • Covered office managerial related duties including: administrative/clerical work, client appointment scheduling, employee scheduling, and general accounting practices.

3. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how front desk/office managers use front desk operations:
  • Managed Front Desk Operations which included cash and credit card transactions, and sales for the pro shop.
  • Assisted in managing staff, all front desk operations and office procedures for this busy radiology practice.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk/office managers use customer service:
  • Insured guest satisfaction through properly trained staff- emphasizing on customer service and professionalism.
  • Provided excellent customer service by way of professionalism, competence and positive attitude.

5. Reservations

Here's how front desk/office managers use reservations:
  • Verify all transactions processed for future reservations.
  • Answer phones and make/cancel/modify reservations for guests.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front desk/office managers use payroll:
  • Processed documentation and worked closely with payroll department to coordinate benefits.
  • Hired, trained, forecasting, budgeting, P&L critique, scheduling, hours and payroll and quality guest service

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7. Insurance Verification

Here's how front desk/office managers use insurance verification:
  • Helped with any insurance verification or insurance issues that may have come through.
  • Provided insurance verification and prepped charts for all four offices.

8. Financial Reports

Here's how front desk/office managers use financial reports:
  • Compiled financial reports and presented financial data at monthly and annual Board of Directors meetings.
  • Implement Continuous Improvement guidelines to measure performance of business operations, prepare monthly financial reports and manage internal credentialing verification.

9. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how front desk/office managers use credit card:
  • Verified and swipe credit cards for authorization using electronic acceptance methods.
  • Balance nightly deposits and complete credit card processing

10. Patient Appointments

Here's how front desk/office managers use patient appointments:
  • Coordinated patient appointments with other dental and medical providers.
  • Schedule patient appointments* File insurance* Daily reports* Patient accounts

11. Office Operations

Here's how front desk/office managers use office operations:
  • Managed daily office operations and performed office equipment maintenance as needed.
  • Achieved monthly and yearly budget goals for the Front Office operations.

12. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk/office managers use night audit:
  • Collected payments, room deposits, computed bills regarding in-room movies, telephone, and restaurant to prepare for night audit.
  • Maintained total accounts reconciliation on nightly basis during the night audit shift.

13. Office Equipment

Here's how front desk/office managers use office equipment:
  • Managed shared office equipment and supply inventory.
  • Used all office equipment: Copy machine, 10 line phone system, fax machine and calculator.

14. Insurance Claims

Here's how front desk/office managers use insurance claims:
  • Scheduled appointments and validated insurance claims.
  • Negotiated insurance claims, handled billing and accounts payable and other administrative tasks.

15. EMR

Here's how front desk/office managers use emr:
  • Imported and exported all patient data into the EMR from hospitals and other qualified health care providers.
  • Update any information in EMR if any information is changed.
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List of front desk/office manager skills to add to your resume

Front desk/office manager skills

The most important skills for a front desk/office manager resume and required skills for a front desk/office manager to have include:

  • Patients
  • Appointment Scheduling
  • Front Desk Operations
  • Customer Service
  • Reservations
  • Payroll
  • Insurance Verification
  • Financial Reports
  • Credit Card
  • Patient Appointments
  • Office Operations
  • Night Audit
  • Office Equipment
  • Insurance Claims
  • EMR
  • Patient Accounts
  • Bank Deposits
  • Patient Care
  • Travel Arrangements
  • Insurance Benefits
  • DR
  • Guest Satisfaction
  • Insurance Payments
  • Insurance Coverage
  • Computer System
  • Administrative Tasks
  • Patient Demographics
  • Insurance Eligibility
  • Patient Charts
  • HIPAA
  • Office Procedures
  • Patient Scheduling
  • Patient Payments
  • Accounts Receivables
  • Multi-Line Phone System
  • HR
  • Medicaid
  • Guest Complaints
  • Insurance Billing
  • Medical History
  • Patient Flow
  • Office Policies
  • EOB
  • Telephone Calls
  • QuickBooks
  • Medical Billing
  • CPT
  • EHR
  • Customer Complaints
  • Guest Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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