Front Desk
Front desk receptionist job in Virginia Beach, VA
City, State:Virginia Beach, Virginia
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Auto-ApplyFront Desk Night Auditor (Part-Time)
Front desk receptionist job in Virginia Beach, VA
from 11pm-7am
Are you a night owl who enjoys creating a welcoming environment and keeping things running smoothly behind the scenes? Join our team as a Part-Time Night Auditor, where you'll play a key role in ensuring exceptional guest experiences and the accuracy of our daily financial operations.
Compensation: $16.00 per hour
Location: 424 Atlantic Avenue, Virginia Beach VA 23451
What You'll Do
As the Night Auditor, you'll be the friendly face that greets guests during the overnight hours and the detail-oriented professional who ensures our records are accurate. Your responsibilities will include:
Welcoming and assisting guests with check-ins, check-outs, and general inquiries.
Handling guest issues promptly and courteously.
Answering and directing phone calls to the right departments.
Performing nightly audit functions such as reconciling transactions, maintaining key logs, filing registration cards, and preparing audit reports.
Supporting special projects and maintaining resort safety standards.
____________________________________________________________________________________________
Requirements
What We're Looking For
We're seeking someone who is both guest-focused and detail-driven. The ideal candidate has:
Previous hotel or resort front desk and customer service experience.
Strong communication and multitasking skills in a fast-paced environment.
Proficiency with basic computer systems (word processing, internet-based software).
A high school diploma or GED, plus 1-3 months of related experience/training (or an equivalent combination).
Flexibility to work overnight, 3rd shift, including weekends and holidays.
______________________________________________________________________________________________
Why You'll Love It Here
Be part of a team that values professionalism, hospitality, and teamwork.
Build valuable skills in guest services, financial reporting, and resort operations.
Enjoy a supportive environment where your role makes a direct impact on guest satisfaction and resort success.
If you're ready to bring your hospitality skills to the overnight shift and thrive in a role that balances guest service with attention to detail, we'd love to hear from you!
Apply today to join our team as a Night Auditor.
Salary Description $16/hr
Part-Time Front Desk Coordinator - Virginia Beach, VA
Front desk receptionist job in Virginia Beach, VA
Front Desk Coordinator - Part-Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic's sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds
Office management or marketing experience is a plus
Schedule
This role requires open availability on week days and weekends.
Compensation and Benefits
Starting pay: $16.50 per hour
Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Auto-ApplyFront Desk Receptionist Beauty Spa
Front desk receptionist job in Virginia Beach, VA
Job DescriptionAbout the Role: Join our vibrant team at Vogue Lashes & Spa as a Front Desk Receptionist! In this dynamic role, you will be the first point of contact for our clients, ensuring a warm and welcoming atmosphere while managing daily operations in our beauty spa.
Responsibilities:
Greet clients with a friendly and professional demeanor upon arrival.
Manage appointment scheduling and confirmations for various beauty services.
Answer phone calls and respond to inquiries with accurate information.
Process payments and maintain accurate financial records.
Maintain a clean and organized reception area to enhance client experience.
Assist with inventory management and product sales.
Coordinate with beauty professionals to ensure timely service delivery.
Handle client feedback and resolve issues to ensure satisfaction.
Requirements:
High school diploma or equivalent; experience in a beauty or spa environment preferred.
Excellent communication and interpersonal skills with a customer-focused attitude.
Proficient in using scheduling software and basic computer applications.
Strong organizational skills and ability to multitask in a fast-paced environment.
Professional appearance and demeanor that reflects the spa's brand.
Ability to work flexible hours, including evenings and weekends.
Previous experience in a receptionist role is a plus.
Passion for the beauty industry and a desire to help clients feel their best.
About Us:
Vogue Lashes & Spa has been a beloved destination in Virginia Beach, VA for over eight years, offering exceptional beauty services that keep our clients coming back for more. Our dedicated team is passionate about providing top-notch experiences, making both clients and employees proud to be part of our spa family.
Our Mission
To enhance the natural beauty of our guests by artistry, expertise, and innovation.
Job Types: Full-time, Part-time
Pay Structure: Hourly + Commission from Product Sales
Expected hours: 40 per week
Work Locations: Virginia Beach - Sandbridge, Virginia Beach - Oceanfront, Virginia Beach - Marina Shores, Virginia Beach - Town Center, Virginia Beach - Little Neck, Virginia Beach - Kempsville
Front Desk Receptionist
Front desk receptionist job in Virginia Beach, VA
Job DescriptionStep Into Your Next Career at Modern Eyes Optometry: Front Desk Receptionist Are you a natural communicator with a keen interest in helping others? Modern Eyes Optometry is excited to invite you to join our team as a Front Desk Receptionist in Virginia Beach, VA!
Benefits & Perks:
No weekend hours - Enjoy a Work-Life Balance!
No late nights - office closes at 5:30 PM
Complimentary vision care and eyewear/contacts
A focus on quality patient care, not high volume
What We Offer:
A positive, close-knit team environment where collaboration and patient care come first.
Leadership that values your work-life balance and encourages your personal and professional growth.
The chance to make a meaningful impact on our patients' experience every single day.
Whether you're looking to grow your skills or begin a rewarding journey in the optical industry, this is the perfect opportunity to build a career you'll love.
Take the first step-apply today to join Modern Eyes Optometry as our Front Desk Receptionist!ResponsibilitiesAs the Front Desk Receptionist, you'll be the first point of contact, setting the tone for an exceptional optical journey. Your responsibilities will include:
Warm Welcomes: Greet and assist patients with a beaming smile, making every visit memorable from the moment they step in.
Efficient Coordination: Seamlessly manage appointments, inquiries, and patient flow to ensure a smooth and streamlined experience.
Optical Guru: Educate patients on our eyewear offerings, guiding them through frame selections and lens options with enthusiasm.
Administrative Brilliance: Handle phone calls, emails, and paperwork with precision, maintaining an organized and efficient front desk.
Patient Empathy: Demonstrate genuine care and understanding, creating a welcoming atmosphere that extends beyond just great vision.
Required Skills
High School Diploma or GED required.
1-3 years prior optical experience preferred, but not required.
Adaptable and flexible with the ability to multitask.
Self-motivated and detail oriented.
Interest in healthcare.
Strong communication skills.
Must present a professional appearance.
Front Desk Receptionist
Front desk receptionist job in Virginia Beach, VA
Our Front Desk Receptionists are the face of the company and have a huge impact on the pace and environment of our office. You will be the first and last impression for all of our patients and potential new patients. We are looking for individuals with contagious personalities, desire to improve, and a passion for health and wellness!
So, who are we looking for?
Someone that looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
You provide the greatest care and best attitude with our patients.
Someone with the following qualities:
Positive attitude
Ability to multi-task and be flexible
Excellent customer service
Time management and organization skills
Attention to Detail
Quality Focus
Each day you will:
Welcome and greet patients and visitors in person or on the telephone
Answer or refer inquiries
Optimizes patients' satisfaction, provider time, and treatment room utilization
Schedule appointments in person or by telephone
Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Record and update financial information, record and collect patient charges, control past due payments
Help patients in distress by responding to emergencies
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains operation by following policies and procedures
Medical Office Receptionist
Front desk receptionist job in Chesapeake, VA
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.00 - $20.00/hour, plus quarterly bonus/incentive potential
Location: 816 Greenbrier Circle Suite 100 Chesapeake, VA 23320
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
#LI-BM1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Auto-ApplySeeking Front Desk Agents!
Front desk receptionist job in Virginia Beach, VA
The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve.
Job Description
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements:
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Qualifications
Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required
• Computer experience required.
• Customer Services experience preferred.
Physical requirements:
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Additional Information
We are located at 5700 Atlantic Ave Virginia Beach, VA 23451.
All your information will be kept confidential according to EEO guidelines.
Background Check Requirements
:
• Must be able to pass a background check pertaining to job requirements, duties and functions.
Front Desk Agent- The Sitio Boutique Property at Atlantic Park
Front desk receptionist job in Virginia Beach, VA
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
General Responsibilities
Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
Support room inspections, room assignments, and readiness coordination with Housekeeping.
Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
Execute AM/PM checklist tasks with attention to detail and pride in presentation.
Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful
Physical Requirements:
Must be able to bend, stoop, squat and stretch to fulfill tasks
Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
Must be able walk, stand and exert well placed mobility for up to eight (8) hours
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Medical Front Desk- Chesapeake Office
Front desk receptionist job in Chesapeake, VA
Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Now Hiring a Patient Care Specialist who is a positive team player and enjoys assisting patients.
We are looking for positive personalities to join our Front Desk Staff. We offer a full benefits package including, Medical Insurance, Dental, Vision and participation in 401K. Starting earning PTO today! If your looking to joining a team and provide excellent patient care, apply now!
Our patient care specialist must be customer service minded--register patients, prepare the office for the day, & schedule patient appointments. Job location is for our Chesapeake Office. Full Benefit package available!
Must have a minimum of one year of experience in a medical office setting
Familiarity with scheduling and rearranging appointments
Pleasant speaking voice and demeanor
Neat, professional appearance.
Strong written and verbal communication skills required
ENT and Allergy experience a plus.
Must be available 7am - 4 pm / 8-5pm Monday - Friday, and have reliable transportation.
We have offices in Chesapeake, Virginia Beach, and Suffolk, and you may be required to cover these locations as needed.
Compensation: $17.00 per hour
Auto-ApplyMedical Office Specialist
Front desk receptionist job in Norfolk, VA
The Medical Office Specialist is responsible for executing key front-end revenue cycle functions, including patient registration, insurance verification and authorization coordination. This position is integral to both patient care and provider support, ensuring efficient clinic operations, regulatory compliance, and high-quality service delivery, while working collaboratively with clinical and administrative teams to uphold departmental expectations, meet performance goals, and maintain compliance with performance goals/standards and HIPAA regulations.
Responsibilities
Perform pre-registration and post-registration tasks, ensuring complete and accurate patient demographic and insurance information.
Verify insurance eligibility and benefits using payer portals and internal systems.
Initiate and manage prior authorizations for services, procedures, and referrals, including submission of medical necessity documentation.
Track and follow up on pending authorizations to ensure timely approvals and prevent delays in care.
Enter and maintain accurate records of registration, eligibility, and authorization activities in compliance with performance goals/standards, departmental protocols, and defined quality metrics (KPIs) related to front-end revenue cycle functions.
Process all non-clinical orders placed by providers, including referrals, imaging, and specialist consults.
Ensure all required documentation is complete and compliant with payer guidelines.
Coordinate with external providers and facilities to facilitate timely and accurate referral fulfillment.
Track referral status and turnaround times to support departmental performance goals.
Maintain accurate logs and documentation to support compliance and reporting requirements.
Educate patients on insurance coverage, co-pays, deductibles, and out-of-pocket responsibilities.
Provide information on available payment plans, financial assistance programs, and departmental billing policies.
Serve as a liaison between patients and billing staff to resolve financial inquiries and support payment arrangements.
Document financial counseling interactions and patient decisions in accordance with compliance and quality standards.
Answer and triage incoming calls using a multi-line phone system, ensuring prompt, courteous, and professional communication.
Route calls appropriately to clinical or administrative staff based on patient needs.
Provide accurate information regarding appointments, insurance, referrals, and financial services.
Document call interactions and follow-up actions in the electronic health record (EHR) system.
Monitor call queues and voicemail messages to ensure timely response and resolution.
Track call metrics and contribute to performance improvement initiatives related to patient access and satisfaction.
Perform other duties as assigned by the supervisors and/or Physicians.
Qualifications
Required: Computer literacy/proficiency, HIPAA regulations and patient confidentiality, ability to multitask in a fast paced environment, attention to detail, effective verbal and written communication, maintain professionalism under pressure, problem solving/critical thinking, and empathy.
Preferred: Computer literacy/proficiency in EHR platform EPIC, insurance platforms, and Microsoft Office; Knowledgeable in de-escalation techniques.
Location : Location US-VA-Norfolk
Auto-ApplyFront Desk - Medical office - Day shift, M-F, full benefits, 401k matching!
Front desk receptionist job in Portsmouth, VA
Company: Tidewater Eye Centers Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor Location: This position is located in Portsmouth, VA and may require travel to satellite offices. We pay mileage! A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
* Answer phones (both external and internal); assure prompt, courteous service at all times
* Practice urgency at all times with patients' time, as well as Doctor's time and schedule
* Manage patient flow in the office
* Knowledge of common fees charged for common visits and collect correct payments
* Complete daily reconciliations / close day / countdown cash drawer
* General office duties and cleaning to be assigned by manager
QUALIFICATIONS
* Ability to interact with all levels of employees in a courteous, professional manner at all times
* Desire to gain industry knowledge and training
* Demonstrates initiative in accomplishing practice goals
* Ability to grow, adapt, and accept change
* Consistently creating a positive work environment by being team-oriented and patient-focused
* Commitment to work over 40 hours to meet the needs of the business
* Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
* Minimum Required: High school diploma or general education degree (GED)
* Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
* Minimum Required: None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
Perks:
* Full Benefits Package - Medical, Vision, Dental and Life Insurance
* 401k + Employer Matching
* Paid Time Off and Paid Holidays
* Paid Maternity Leave
* Optical Education Reimbursement
* Competitive Base Pay
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyVeterinary Receptionist at Strawbridge Animal Care
Front desk receptionist job in Virginia Beach, VA
Job Description
We are a dynamic, fast paced, 6 doctor general practice veterinary hospital that also cares for minor emergency patients. We are proud to practice high quality medicine that is current and constantly updated to fit the evolving standards of veterinary medicine. We believe strongly in developing our team to strengthen their skills and always be learning!
We offer: general practice surgery, dental cleanings and extractions, therapeutic laser, digital radiology (including dental), ultrasound, tonometry, a client app that makes communication faster and more efficient, wellness plans, and so much more!
Because we accept walk-ins and minor emergencies, we can be very busy at times!
Benefits Include: health insurance, 401K with matching, pet service discounts, paid time off, a uniform allowance, CE allowance for licensed employees, and more!
Our receptionist job duties & skills include:
- Handle lab samples as needed
-Answer phone calls and be comfortable managing more than 1 phone line at a time.
-Multitasking is a must!
-Be a source of education for staff and clients
-Client follow up phone calls
-Schedule appointments
- Other duties as needed
-Maintain a positive and professional attitude!
Training available for any skills as needed.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $12.50 - $13.50/hour.
About Strawbridge Animal Care: We are proud to be a practice that values our team and the excellent medicine that we practice. Together we work hard to ensure that our patients have the highest quality of care that we can provide.
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Front Desk Agent
Front desk receptionist job in Manteo, NC
Full-time Description
Responsible for welcoming guests through check in and out of hotel including via a kiosk, receiving payment, correcting account and reservation discrepancies, and creating and canceling reservations. The Agent will assist guests with social recommendations and reservations as well as with luggage, if requested, and other miscellaneous requests.
ESSENTIAL DUTIES
Check In and Out Services
Presents and receives completed registration card, assigns rooms, and informs guests of room location and rate.
Key enters information such as room numbers and messages.
Files checkout registration cards daily.
Updates guest accounts and presents checks to guests.
Corrects inaccuracies and discrepancies on guest accounts.
Posts charges to guest accounts.
Completes daily bucket and high balance checks and files check in cards.
Checks groups and tours in and out.
Be familiar with the physical layout of the Hotel, including guest rooms and their locations, facilities, and amenities in order to confidently sell Hotel to prospective guests.
Updates all guest profiles with correct billing information, preferences, special requests, etc.
Other Guest Services
Reports any guest concerns or comments to the Front Office Manager and Assistant Manager.
Takes on the spot reservations.
Effectively communicate using interdepartmental communication system
Provides Concierge services to guests when needed
Investigates guest charges to resolve guest complaints.
Checks messages and mail
Book guest reservations for individuals via telephone, email or fax from within the hotel in accordance with Thompson standards and reservations scripts.
Up-sell rooms where possible according to established procedures to maximize revenues.
Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest room, upon request
Arrange mail, message and parcel delivery to guest
Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction during their stay
Assists guests with transportation needs, as requested
Reconciliation
Balances cash daily.
Deposits cash in safe and float in safety deposit box.
Ensures all billing and paperwork is done in accordance with Accounting standards
Cash Handling
Exchanges currency.
Accepts advance deposits for guests checking in and posts the advance to guests' accounts.
Making change and balancing their bank.
RESPONSIBILITIES AND AUTHORITIES:
Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
Handles guest complaints promptly and professionally.
Reports guest concerns or comments to the Front Office Manager or Assistant Front Office Manager.
Establish and develop long term customer relationships providing value and profitability
Enhancing our guests stay by creating a welcoming, upscale atmosphere
Requirements
Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Hospitality Diploma or Degree
Minimum 6 months customer service experience
Knowledge: Hospitality or customer service
Skills: Must have excellent interpersonal skills and enjoy working with people.
Enthusiastic, punctual, and dedicated to the job.
License: Not required
Physical: Must be able to stand for long periods at a time
Must be able to lift up to 50 lbs.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.
Salary Description $16-17 hourly
Front Desk Agent Part Time
Front desk receptionist job in Norfolk, VA
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Physician responsibilities include Exert physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; Endure various physical movements throughout the work areas; Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
Front Desk Agent (Part-Time)
Front desk receptionist job in Norfolk, VA
Essential Functions • Greet and welcome guests upon arrival, ensuring a warm and friendly first impression. • Register guests into the computer system, verifying reservation details and processing payments. • Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel's services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers
Skills and Abilities
• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.
Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs.
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace
Front Desk - Medical office - M-F, no weekends, full benefits, national growth opportunities
Front desk receptionist job in Norfolk, VA
Company: Virginia Eye Consultants Job Title: Patient Coordinator Department: Ophthalmology Reports To: Patient Coordinator Supervisor Location: This is a full-time position located in Norfolk, VA and does require occasional travel to satellite offices in Virginia Beach, Suffolk, and Hampton. We pay mileage!
SUMMARY
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients' time, as well as Doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
QUALIFICATIONS
Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
Minimum Required: High school diploma or general education degree (GED)
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
Minimum Required: None
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyPart-Time Front Desk Coordinator - Chesapeake, VA
Front desk receptionist job in Chesapeake, VA
Job Description
Front Desk Coordinator - Part-Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic's sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds
Office management or marketing experience is a plus
Schedule
This role requires open availability on week days and weekends.
Compensation and Benefits
Starting pay: $16.50 per hour
Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
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Front Desk Receptionist
Front desk receptionist job in Virginia Beach, VA
Step Into Your Next Career at Modern Eyes Optometry: Front Desk Receptionist Are you a natural communicator with a keen interest in helping others? Modern Eyes Optometry is excited to invite you to join our team as a Front Desk Receptionist in Virginia Beach, VA! Benefits & Perks: No weekend hours - Enjoy a Work-Life Balance! No late nights - office closes at 5:30 PM Complimentary vision care and eyewear/contacts A focus on quality patient care, not high volume What We Offer: A positive, close-knit team environment where collaboration and patient care come first.
Leadership that values your work-life balance and encourages your personal and professional growth.
The chance to make a meaningful impact on our patients' experience every single day.
Whether you're looking to grow your skills or begin a rewarding journey in the optical industry, this is the perfect opportunity to build a career you'll love.
Take the first step-apply today to join Modern Eyes Optometry as our Front Desk Receptionist!
Medical Office Receptionist
Front desk receptionist job in Chesapeake, VA
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
* Belonging: We cultivate a space where everyone can show up as their authentic self.
* Empathy: We seek out diverse perspectives and listen to learn without judgment.
* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
* One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.00 - $20.00/hour, plus quarterly bonus/incentive potential
Location: 816 Greenbrier Circle Suite 100 Chesapeake, VA 23320
Duties/Responsibilities:
Operational Excellence:
* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
* Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
* High School or equivalent required, associates/bachelor's degree, preferred.
* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.