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Become A Front Desk Receptionist

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Working As A Front Desk Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $30,640

    Average Salary

What Does A Front Desk Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Front Desk Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Front Desk Receptionist jobs

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Average Length of Employment
Clerical Associate 3.1 years
Lead Receptionist 2.8 years
Nurse Receptionist 2.4 years
Front Desk Lead 2.2 years
Front Office Clerk 2.2 years
Desk Operator 2.1 years
Desk Clerk 2.0 years
Office Assistant 2.0 years
Receptionist 1.9 years
Front Desk Staff 1.7 years
Front Desk Clerk 1.7 years
Front Desk Agent 1.6 years
Desk Attendant 1.6 years
Desk Receptionist 1.6 years
Desk Worker 1.5 years
Front Desk Host 1.5 years
Front Desk Worker 1.4 years
Top Employers Before
Cashier 15.0%
Server 4.5%
Internship 4.0%
Hostess 3.4%
Waitress 3.3%
Manager 2.3%
Volunteer 2.2%
Top Employers After
Cashier 10.3%
Server 5.5%
Internship 3.8%
Manager 2.8%
Waitress 2.5%
Hostess 2.1%

Front Desk Receptionist Demographics

Gender

Female

83.3%

Male

14.6%

Unknown

2.1%
Ethnicity

White

74.0%

Hispanic or Latino

17.1%

Asian

6.8%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

68.9%

French

6.2%

Chinese

2.5%

Russian

2.4%

Mandarin

2.2%

Arabic

2.2%

Portuguese

2.0%

Italian

2.0%

German

1.8%

Hindi

1.7%

Cantonese

1.4%

Japanese

1.2%

Vietnamese

1.0%

Tagalog

0.9%

Urdu

0.8%

Korean

0.7%

Polish

0.7%

Swedish

0.6%

Hmong

0.5%

Amharic

0.4%
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Front Desk Receptionist Education

Schools

University of Phoenix

15.7%

Northern Virginia Community College

7.2%

Miami Dade College

7.1%

Liberty University

5.2%

Palm Beach State College

5.1%

Broward College

4.6%

Kaplan University

4.6%

University of Central Florida

4.5%

Houston Community College

4.4%

Ultimate Medical Academy - Clearwater

4.4%

Ashford University

4.4%

Montgomery College

4.3%

Florida International University

4.1%

Southern New Hampshire University

4.0%

Valencia College

3.6%

College of Southern Nevada

3.6%

Georgia State University

3.6%

Anne Arundel Community College

3.5%

Everest Institute

3.3%

Strayer University

2.8%
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Majors

Business

20.0%

Health Care Administration

10.4%

Medical Assisting Services

8.0%

Psychology

7.6%

Nursing

7.5%

Criminal Justice

5.9%

General Studies

4.9%

Communication

4.0%

Accounting

3.5%

Liberal Arts

3.0%

Biology

3.0%

Cosmetology

2.9%

Kinesiology

2.8%

Education

2.7%

Dental Assisting

2.5%

Hospitality Management

2.4%

Management

2.4%

English

2.3%

Nursing Assistants

2.1%

Medical Technician

2.1%
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Degrees

Other

39.6%

Bachelors

29.5%

Associate

16.5%

Certificate

6.7%

Masters

3.9%

Diploma

2.6%

License

0.8%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Front Desk Receptionist Salaries

Job Title Company Location Start Date Salary
Front Desk Receptionist Stella Adler Studio of Acting Los Angeles, CA Sep 01, 2015 $31,305
Front Desk Candlewood Suites Bismarck Bismarck, ND Mar 01, 2015 $20,682
Front Desk BHI Hospitality, LLC Bismarck, ND Apr 01, 2015 $19,430
Front Desk Red Roof Inn Dickinson Dickinson, ND Apr 12, 2015 $19,430

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Top Skills for A Front Desk Receptionist

FrontDeskAreaCustomerServiceSkillsPhoneCallsAppointmentSchedulingDataEntryMedicalRecordsCreditCardTransactionsCleanReceptionAreaPatientInformationMulti-LinePhoneSystemFrontOfficeInsuranceInformationPatientAppointmentsNightAuditCheck-InOfficeSuppliesPatientChartsTelephoneCallsInsuranceCompaniesCommunicationSkills

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Top Front Desk Receptionist Skills

  1. Front Desk Area
  2. Customer Service Skills
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Maintained waiting areas, office files and front desk area in an organized, neat manner.
  • Provided excellent customer service skills.
  • Delivered office documents to multiple offices, answered phone calls, and set appointments with agents.
  • Served managers in administrative functions, appointment scheduling, and data entry.
  • Completed assigned tasks and performed data entry.

Top Front Desk Receptionist Employers

Front Desk Receptionist Videos

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

The Hotel - A Day in the Life at the Front Desk

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