Top Front Desk Receptionist Skills

Below we've compiled a list of the most important skills for a Front Desk Receptionist. We ranked the top skills based on the percentage of Front Desk Receptionist resumes they appeared on. For example, 14.8% of Front Desk Receptionist resumes contained Front Desk as a skill. Let's find out what skills a Front Desk Receptionist actually needs in order to be successful in the workplace.

The six most common skills found on Front Desk Receptionist resumes in 2020. Read below to see the full list.

1. Front Desk

high Demand
Here's how Front Desk is used in Front Desk Receptionist jobs:
  • Managed telephone and front desk reception within a high-volume environment.
  • Front desk receptionist to large environmental engineering firm.
  • Front desk/ Server/ Translator/Event Planner and Organizer
  • Handled medical front desk in computerized and manual scheduling, and health/insurance records supervision, including main carriers and Medicaid's.
  • Front desk receptionist; handled reservations, check-ins, designing and preparing menus, creating website pages, cashiering, etc.
  • Front desk: Greeted patients, verified insurances, created and maintained patient files, handles coding and medical insurance forms.
  • Opened and closed the front desk shifts based on a strict set of procedures in a timely and efficient manner.
  • Face of the front desk: Great patients, scheduling, finances, forms, patient education and building relationships.
  • Front Desk Greeted and assisted guests in busy, fast paced hotel located in renowned Lake Tahoe recreational area.
  • Front Desk; Assists in the delivery of health care and patient care management by performing various office duties.
  • Front desk receptionist - responsibilities included processing tuition payments, setting appointments, mailing, filing, taking minutes.
  • Performed front desk duties, posting patient & insurance payments, charge reviews, claim submission, and claim follow-up
  • Maintained store's cleanliness, including: lobby, front desk area, hallway, vanity area and bathroom.
  • Worked in multiple areas in the restaurant, including cashier, server, front desk host and overnight cleaning.
  • Front Desk Receptionist, Schedule Patients, Confirm Appointments, Assist with Consultations, File and Create New Charts
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet guest, check patients in on care tracker, maintain all needed paperwork for front desk checking.
  • Front Desk duties include answering the telephone, making coffee for members, and answering face-to-face member questions.
  • Front desk responsibilities included data entry, phone, mail, petty cash fund, and payroll entry.
  • Front Desk position, my duty at this fitness job was to attend customers by selling memberships.

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2. Customer Service

high Demand
Here's how Customer Service is used in Front Desk Receptionist jobs:
  • Provided friendly customer service by greeting members and answering calls regarding gym information; acknowledge by management for great communication skills.
  • Provided customer service to all residents; updated contact information and provided all information to social services on a daily basis
  • Contributed to increasing customer service satisfaction by completing daily plans submitted by the managerial team.
  • Provided world-class customer service and administrative support in a demanding auto body shop environment.
  • Administered world class customer service while maintaining key relationships with vendors and medical community.
  • Performed all aspects of Customer Service to include reception and confirming scheduled appointments.
  • Provide customer service by answering phones & managing other staff/event programmers as necessary.
  • Developed highly empathetic client relationships and earned reputation for exceeding customer service.
  • Provide outstanding customer service and satisfaction ensuring all patients feel welcome.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Processed transactions for services and products while providing superior customer service.
  • Train and supervise temporary employees in day-to-day customer service activities.
  • Demonstrated better customer service through confidence working completely by myself.
  • Regulated guest satisfaction, maintaining a five-star customer service rating.
  • Provide exceptional customer service to current and potential members.
  • Provided additional information and customer service when necessary.
  • Maintained Customer Service scores above company standards.
  • General administrative and customer service duties.
  • Demonstrated friendly and professional customer service.
  • Displayed great professionalism and customer service.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Front Desk Receptionist jobs:
  • Serve as a liaison between patient and medical support staff through answering phone calls, emails, and patient portal requests.
  • Scanned people into the gym, answered phone calls, rang up food, drinks and apparel at the cash register.
  • Handle standard office management duties; compiling university program documents; faxing, filing, receiving phone calls; redirecting student inquiries
  • Used overhead paging system to make announcements, sound medical emergency codes, and alert parties to visitors and/or phone calls.
  • Greet and assist gym members with questions, directions, equipment instruction as well as answer and handle phone calls professionally.
  • Answer phone calls, leaving voice mails, confirming appointments, checking in patients, scheduling patients, sanitizing equipment,
  • Answered an average of phone calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greet patients, check out patients, schedule future appointments and testing, verify patient information and answer phone calls.
  • Scheduled patient appointments, processed payments and filed insurance benefits, managed patient charts, answered and directed phone calls.
  • Prepare demand letters on past due loans, help assist customers through email and phone calls along with walk-in customers.
  • Greet patients, answer phone calls, make appointments, verify various insurances, filing, keep office organized.
  • Answered and collected phone calls, faxes, written and verbal messages, while communicating with visitors and residents.
  • Answered phone calls, scheduled clients for classes, took care of payments, opened and closed the gym.
  • Generate emails, handle resident's package(s), and manage phone calls and follow up requests.
  • Schedule appointment, give out visitors pass, answer phone calls, and file and turn in paper work
  • Started in back office helping with Data Entry, filing folders, answering phone calls, making appointments.
  • Answer phone calls, Check customers in and out, make sure everything went well during my shift.
  • Handled all phone calls in a prompt and professional manner, and routed all calls to the physicians.
  • Checked in patients, answered multiple phone calls, made insurance checks, co-payments, customer service, translation
  • Answered, screened and forwarded 100-150 incoming phone calls a day while providing basic information when needed.

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4. Insurance Companies

high Demand
Here's how Insurance Companies is used in Front Desk Receptionist jobs:
  • Submitted accurate prior authorizations to numerous insurance companies including but not limited to Michigan Medicaid for a wide variety of procedures.
  • Manage authorizations of insurance coverage for services rendered as well as follow-up communications with insurance companies regarding patient benefits and eligibility.
  • Verify dental insurance when needed through Provider Portals, or calling dental insurance companies to ensure accurate benefits and eligibility.
  • Validated all insurance data entry to insure billing codes were entered properly for reimbursement from insurance companies.
  • Maintained routine communication with various insurance companies in order to verify insurance coverage for patient treatment.
  • Provided CAQH with necessary information in order for doctor to become participating provider with insurance companies.
  • Called insurance companies for benefits/eligibility, claims issues, authorization and follow up outstanding unpaid claims.
  • Processed insurance claims accurately and efficiently collecting data from insurance companies, patients and staff.
  • Communicated with insurance companies to verify and validated insurance information - collected co-payments.
  • Collaborate with insurance department and insurance companies for patient prior authorization and billing.
  • Call insurance companies to obtain authorization for treatment, medical records and diagnostics
  • Review medical records for accuracy and completion as required by insurance companies.
  • Contacted insurance companies for verification of coverage for services and procedures.
  • Verified insurance and communicated with insurance companies on claims and authorizations.
  • Scheduled appointments and verified patient eligibility and benefits with insurance companies.
  • Communicate daily with physicians and insurance companies to obtain procedure authorizations.
  • Contacted insurance companies regarding patient's eligibility and claim status.
  • Verified vision insurances and obtained authorizations from various insurance companies.
  • Confirm appointments and get referral information from insurance companies.
  • Worked with insurance companies in verifying eligibility and benefits.

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5. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Front Desk Receptionist jobs:
  • Performed front desk duties including- -Answering phone calls-Booking appointments-Checking in clients/ cashier-Appointment Scheduling/ Payroll Processing-Salon assistant including assisting with clients i.e.
  • Answer telephones, appointment scheduling/confirmation, processing/documenting co-pays, making referral appointments and sending documentation to providers, office machinery proficient
  • Managed front desk responsibilities and assisted veterinarian with examinations, medicine administration, prescriptions, and appointment scheduling.
  • Provided support with daily activities including patient registration, appointment scheduling, telephone coverage and patient referrals.
  • Maintained doctor's appointments calendar, responsible for patient registration, appointment scheduling and confirmation.
  • Synchronized the appointment settling procedures which resulted in attaining an error free appointment scheduling mechanism.
  • Gather patient demographics and insurance information via phone or web registration to complete appointment scheduling.
  • Filed insurance-pulled and filed charts-made treatment plans-reviewed treatment with parents-appointment scheduling-calling and verifying insurance
  • Maintained schedule for eight physicians and two nurse practitioners to ensure proper appointment scheduling
  • Managed client appointment scheduling, including utilizing Psych Advantage program for tracking appointments.
  • Front Desk/reception, appointment scheduling, hygiene coordination, treatment plan coordination
  • Managed office schedule including appointment scheduling, rescheduling and reminders.
  • Managed weekly appointment scheduling for rotating physicians and patients.
  • Front office receptionist, appointment scheduling, and insurance verification
  • Maintained appointment scheduling daily both manually and electronically.
  • Performed accounts receivable duties and appointment scheduling.
  • Coordinated all office personnel appointment scheduling.
  • Sign patients in-out Insurance verification Appointment scheduling and daily confirmation prior to appointment Answer phone calls Call in Doctors Consults Filing
  • Assisted in Chart preparation, Filing, Coding, Appointment scheduling, collection of Co-pays/Payments and heavy inbound phone volume.
  • Handle all incoming phone calls, mail, paper work, office supply orders, appointment scheduling and medication.

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6. Patient Care

high Demand
Here's how Patient Care is used in Front Desk Receptionist jobs:
  • Performed managerial duties such as contacting and registering service providers for medical equipment to improve working conditions and enhance patient care.
  • Do non-repetitive difficult and specialized duties involving recognized methodologies utilized in a patient care needing tremendously great skill.
  • Managed communication between therapists and Primary Care Physicians to provide optimum patient care and satisfaction.
  • Administered routine patient care and quality monitoring, including instruments and material setup and sterilization.
  • Gathered and analyzing requirements while maintaining a high standard of administrative patient care.
  • Corresponded with Physician offices to obtain proper authorizations for patient care.
  • Transcribed physician orders and entering information into computerized patient care system.
  • Document patient care provided according to policy and procedure guidelines.
  • Maintain constant communication with therapist and providers regarding patient care.
  • Provide excellent patient care by providing exceptional customer service.
  • Access Web Tracking for verification of patient care eligibility.
  • Corresponded with specialists to coordinate necessary patient care.
  • Answered questions regarding services in-office procedures and patient care
  • Provide excellent patient care, assist Spanish speaking patients, incoming outgoing calls, organize next day patient chart, medical records
  • Answer phones, scheduled appointments, time management, patient care and service, operated a computer and made payment transactions
  • Manage the flow of patients, working with five physicians, which to optimize the level of patient care.
  • Enter codes for patient charges to their account, apply payments, and keep up with patient care protocols.
  • Maintained new referral tracking system that improved patient care, identified and resolved problem of delays in patient treatment.
  • Fast paced clinic in which I was required to assist Nurses, doctors and laboratory tech with patient care.
  • Provided excellent patient care by performing therapeutic ultrasound therapy, hot and cold treatments, and electronic tissue massage.

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7. Data Entry

high Demand
Here's how Data Entry is used in Front Desk Receptionist jobs:
  • Learned data entry and analysis skills while also utilizing small-group communication skills to effectively evaluate findings with team.
  • Perform data entry of patient demographic and insurance information and assist with new patient registration.
  • Verified insurance policies and patients information and status; heavy data entry
  • Performed front desk operations including scheduling and patient related data entry.
  • Performed data entry and management of Excel spreadsheets of moderate complexity
  • General customer service and data entry of patient information.
  • Provided insurance verification, data entry and billing support.
  • Generated reports after data entry, inventory management.
  • Performed data entry and weekly inventory checks/restocking.
  • Performed data entry duties entering/updating patients.
  • Performed monthly inventory and data entry.
  • Filed documents and performed data entry
  • Input company Data Entry into database
  • Prepare all phoned or faxed in orders from retail customers and builders for data entry; enter orders into the system.
  • Job Requirements: Answering phones, scheduling, confirmation calls, data entry, collect co-pays, accounts receivable and payable.
  • Greet clients, customer service, answer phones, filing, data entry, prepare basic and individual tax returns and payroll
  • Job Duties: Greet patients, schedule appointments, accept payments, complete data entry, answer phones and take messages.
  • Checked in patients, ensured accurate data entry of medical information and facilitated the post visit check out for evening clinic.
  • Performed data entry, billing, diagnostic test's and follow up appointments, surgery scheduling and other clerical duties.
  • Performed general secretarial duties, including-meeting scheduling, appointment set up, faxing and filing, data entry and mailing.

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8. Medical Records

high Demand
Here's how Medical Records is used in Front Desk Receptionist jobs:
  • Utilized Athena electronic medical records software to enter patient demographics, appointment information, and chief complaints.
  • Released medical records, assessed patients and documented medical history, reviewed paperwork and data entry.
  • Transcribed dictated medical records as deemed necessary for each individual patient and provided by individual therapists.
  • Checked in patients checked out patients verified insurance kept daily deposits medical records scheduling office schedules
  • Manage front office responsibilities, including appointment setting, daily maintenance and coordinating medical records.
  • Created new medical records and retrieves existing medical records by gathering appropriate record folders and contents
  • Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  • Screen and distribute incoming electronic Medical Records and prescription faxes to appropriate office personal.
  • Requested medical records, verified insurance and maintained charts by overseeing billing information.
  • File and ensured medical records security and conduct specialized functions and projects.
  • Scheduled appointments, registered patients and maintained up-to-date personal and medical records.
  • Input patient demographics and medical records into electronic medical records.
  • Compiled and maintained patient medical records documenting condition and treatment.
  • Faxed all necessary progress notes/medical records to appropriate clinics.
  • Operate office software applications to maintain medical records.
  • Filed/sorted patient charts and processed medical records requests.
  • Called hospitals/clinics to obtain any necessary medical records.
  • Processed insurance information and maintained accurate medical records.
  • Enter patient information on electronic medical records.
  • Maintain Scheduling system and electronic medical records.

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9. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Front Desk Receptionist jobs:
  • Monitored room availability using Opera Processed credit card transactions during the checkout process.
  • Reconcile credit card transactions and balance inventory.
  • Process credit card transactions proficiently.
  • Handle cash and credit card transactions, inventory, answering phones, laundry duties, and recording lost and found items.
  • Used computer software to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  • Handle cash and credit card transactions, make sure all sales match at end of shift before closing the day.
  • Balanced cash drawer and credit card machine, prepared cash deposit and closed out credit card transactions each day.
  • Process cash and credit card transactions for co payments and complete cash drawer accountability at end of each shift.
  • Assist in daily front desk activities as needed, such as handling cash, and credit card transactions.
  • Verified gym membership, conducted cash and credit card transactions, sold merchandise and gave tours of gym.
  • Utilized internal accounting software to balance expenses, credit card transactions, and cash on a daily basis.
  • Operated computer to check in/out guests and a cash register for cash, check and credit card transactions.
  • Maintain organized work space and keep track of all cash, check, and credit card transactions.
  • Handle Petty Cash, Credit Card transactions and receive payments for funeral services and cemetery property.
  • Completed cash, check, and credit card transactions using QuickBooks and reconciled end-of-day reports.
  • Processed cash, checks, and credit card transactions in excess of $2,500 daily.
  • Checked customers in and out of the hotel, Processed cash and credit card transactions.
  • Reconcile credit card transactions, code expenses to the appropriate G/L account and costing-dimension codes.
  • Maintain and manage guest accounts by posting charges and handling cash and credit card transactions.
  • Cashier /Customer Service- Greeted customers completed cash and credit card transactions receipts refunds and credits.

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10. Office Supplies

high Demand
Here's how Office Supplies is used in Front Desk Receptionist jobs:
  • Handled mail, scheduled appointments/meetings, emailed/faxed correspondence, ordered office supplies and provided other administrative support services to staff.
  • Keep medical office supplies adequately stocked by anticipating inventory needs, and motoring office supplies.
  • Assisted other personnel with administrative support while overseeing office supplies, inventory and ordering.
  • Typed documents ordered office supplies and provided administrative support to staff.
  • Ordered office supplies and performed general office equipment maintenance.
  • Ordered office supplies/ Distributed mail/ Documented new business.
  • Maintain inventory of kitchen/office supplies.
  • Performed a wide array of administrative duties including printing, faxing, copying, scheduling and ordering and distributing office supplies.
  • Maintain front office and organize clientele files * Provide customer service and Purchase office supplies * Operate Microsoft Office Programs
  • Order office supplies, stationary, equipment, medical devices, manage phone calls & distribute to authorize personnel.
  • Input data new listings, make brochures, train new employees, order office supplies, schedule weekly tour.
  • Maintain and route publications, assist in the ordering, receiving, stocking and distribution of office supplies.
  • Greeted and directed both Clients and potential clients answered all incoming calls, Responsible for ordering office supplies.
  • Performed all clerical duties: filing, typing, mailing, copying, and ordering all office supplies.
  • Order office supplies, post new job openings, sort, open, distribute all incoming mail.
  • Generate and process purchase requisitions, office supplies, protocols/testing materials, test equipment, and inventory.
  • Coordinated the repair and maintenance of office supplies, and provided administrative services for the Office Manager.
  • Opened and closed office, maintained entire office, including cleanliness and ordering of office supplies.
  • Maintained inventory of office supplies as well as ordering supplies, and maintenance of office equipment.
  • Assisted with maintaining office supplies and also maintain up keep with office equipment and troubleshooting equipment.

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11. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Desk Receptionist jobs:
  • Managed clerical and administrative duties including scheduling appointments, assisting clients, faxing, photocopying, filing and managing office documentation.
  • Provided receptionist support for customers including scheduling appointments, filling patient prescriptions and orders, taking messages and scheduling appointments.
  • Performed all administrative/clerical duties including answering busy phones, scheduling appointments, filing, verifying insurance, processing of co-payments.
  • Perform clerical and administrative tasks by collecting patient demographics, process requests for medical records and scheduling appointments.
  • Performed daily front desk operations including scheduling appointments, processing payments, giving consultations and office organization.
  • Maintained excellent customer care while checking patients in and scheduling appointments for follow up examinations.
  • Phoned insurances to verify patient eligibility, answering of incoming calls, scheduling appointments.
  • Experienced in greeting/assisting visitors, scheduling appointments, and handling administrative and clerical duties.
  • Interact with customer regarding scheduling appointments, obtaining contact information and selling products.
  • Check in/out of patients entailing copay/balance collections, scheduling appointments, chart pulling/filling/prep.
  • Answered approximately 70-telephone calls daily, providing information and scheduling appointments.
  • Well-versed in greeting visitors, scheduling appointments and verifying insurances.
  • Provided general reception duties, including scheduling appointments.
  • Coordinate scheduling appointments for patients and surgical procedures.
  • Front desk receptionist: scheduling appointments for pediatrics office
  • Organized products and scheduling appointments.
  • Demonstrated responsibility for scheduling appointments.
  • Major responsibilities include answering incoming calls, scheduling appointments, checking emails, and voice mail systems responding to patient request.
  • Perform administrative tasks such as taking phone calls, payment intake, credit history reviews, scheduling appointments and follow ups.
  • Organized the schedules of multiple technicians, as well as managed clients through scheduling appointments and distributing reminder services via telephone.

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12. Reception Area

high Demand
Here's how Reception Area is used in Front Desk Receptionist jobs:
  • Assisted in running an efficient and organized reception area in a busy physical therapy facility.
  • Maintained the responsibilities of reception area, well organized, Ensure courteous telephone communication.
  • Maintained office reception area for sanitary purposes, and re-stocked reading literature for customers.
  • Managed front desk reception area for approximately three immigration attorneys and three paralegals.
  • Maintained reception area for neatness with attention to security among professional appearance.
  • Experience of maintaining reception area with relevance to cleanliness and organization.
  • Assisted in maintaining reception area and organization of the salon environment.
  • General office duties-mail, hospital bills, cleaning/organizing reception area.
  • Maintain a professional reception area, organize patient education materials.
  • Performed other various receptionist duties and maintained reception area.
  • Provide detailed administrative duties relative to the Reception area.
  • Coordinated meetings and controlled inventory relevant to the reception area
  • Managed reception area and scheduled appointments.
  • Managed and Maintained reception area.
  • Organized and supervised reception area.
  • Maintained cleanliness of the reception area
  • Developed a warm, inviting and clean reception area to greet clients and members and escort them to the appropriate party.
  • Perform duties such as maintaining the reception area by watering the plants, keeping it clean, and replenishing the refreshments.
  • Schedule meetings and conference rooms, Ensure reception area is tidy, Coordinate mail flow in and out of office.
  • Manage the reception area and incoming phone calls while making sure the clinic is running smoothly as patients are seen.

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13. Check-In

high Demand
Here's how Check-In is used in Front Desk Receptionist jobs:
  • Established accurate accounts for each guest upon check-in according to their requirements and ensured guest paperwork or documentation was filed appropriately.
  • Greeted customers in professional manner and facilitated check-in and check-out process as appropriate.
  • Greeted members and authorized access to facility through computer check-in system.
  • Managed check-in desk, interacting and assisting approximately one hundred members.
  • Learned hotel facilities and amenities and communicate important ones during check-in.
  • Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
  • Monitored incoming inquiries and ensured proper check-in procedures were followed.
  • Front desk responsibilities of insurance verification and check-in of patients.
  • Utilized multiple applications to successfully welcome Guests and check-in accordingly
  • Coordinated meetings, performed patient check-in and verified insurance.
  • Maintained cleanliness and check-in/check-out efficiency in Front Office/Lobby.
  • Handled all check-in and check-out processing professionally.
  • Monitor check-ins to identify delinquent accounts.
  • Monitored room availability using Check-Inn.
  • Meet with, welcome, and check-in members and guests, and update member's account in person and on phone.
  • Recognized insurance companies and policies resulting in the ability to know requirements to complete scheduling, check-in, and check-out.
  • Key responsibilities included receiving inbound phone calls, creating and managing customer reservations as well as customer check-in and checkout.
  • Provided attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Greet, check-in, check-out, give paperwork to, take payments from, and schedule appointments with patients.
  • Prepared and processed check-in and check-out of patients making sure charts, insurance and payments are accurate and complete.

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14. Telephone Calls

high Demand
Here's how Telephone Calls is used in Front Desk Receptionist jobs:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Answered telephone calls, entered Data, completed referrals, received authorizations, verified patients insurance eligibility.
  • Represented the company by professionally greeting visitors and promptly answering telephone calls to reflect a professional image.
  • Manage receptionist area, including greeting visitors, responding to telephone calls and scanning identification information.
  • Managed telephone calls, routing to appropriate party when necessary and answering guest related questions accordingly.
  • Assisted and handled corporate traffic for executive offices, received/placed telephone calls, screening/directing as appropriate.
  • Performed various clerical duties including answering telephone calls and completing computer work as needed.
  • Answered department telephone calls within 2Fostered strong working relationships with all hotel departments.
  • Obtain client information by answering telephone calls, interview customers and verify information.
  • Attended to telephone calls requesting pricing and room availability.
  • Answered department telephone calls using correct salutations.
  • Greeted visitors, responded to telephone calls and in-person requests for information about the school's meal plans and or events.
  • Direct and handle telephone calls and fax messages, input patient information into the database, distributed sample pharmaceuticals as prescribed.
  • Receive telephone calls, assist guests in making reservations, enter information into computer system, and ensure guest satisfaction.
  • Direct telephone calls, calling patients the day before to remind the session, fax document, filing patient charts.
  • Receive telephone calls and provide relevant information, schedule and confirm appointments Process requests for medical records following HIPAA regulations.
  • Monitor and answer a high volume of incoming telephone calls while concurrently responding to in-person inquiries from clients and colleagues.
  • Performed clerical tasks, collect patients' demographic data, collecting payments, receive telephone calls and provide relevant information.
  • Manage front desk reception area ensuring all walk-ins and telephone calls are handled professionally and directed to the needed parties.
  • Take at least 25 telephone calls a day and respond to inquiries put forth by callers or direct them accordingly.

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15. Sort

average Demand
Here's how Sort is used in Front Desk Receptionist jobs:
  • Sorted and prepared incoming mail for internal delivery.
  • Sorted mail and distributed to designated departments.
  • Sorted mail and delivered accordingly.
  • Received and sorted daily mail/deliveries.
  • Front desk agents provide many guest services, working in the lobby or reception area of resorts and other accommodation facilities.
  • Checked guests in and out of the resort while making sure to accommodate them and resolve any issues during their stay.
  • Perform a variety of daily clerical duties, such as sorting and filing correspondence, distributing receipts and organizing other records.
  • Answered/transferred telephone calls; sorted mail; assisted people with their needs and gave tours of the Job Corps campus
  • Pick up mail in the morning opened and sorted the mail then delivered to the correct person or department.
  • File and sort credit card payment receipts, client information, and stylist commissions at end of the shift.
  • Assist students with item loans and returns, sort and categorize inventory, and answer all library related queries.
  • Answered multiple phone lines, filed charts, scheduled lab appointments, sorted mail and various other office duties.
  • Copied and scanned documents; sorted mail, received payments, kept the waiting room and patient rooms tidy.
  • Provided basic office skills such as answering phone, scheduling patients, filing paper work and sorting office mail.
  • General office and administrative duties that included accounts receivable and payable, sorting mail, fax and computer work.
  • Provide secretarial services such as copying, faxing, filing, sorting mail, building inspections, etc.
  • Perform other related duties as assigned such as sorting and distributing mail, photocopying, faxing, etc.
  • Performed clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  • Perform routine clerical functions such as coping, sorting, scanning files and conducting outbound calls for rescheduling.
  • Performed various office and administrative functions, included filing, faxing, scanning and opened and sorted mail.

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16. Greeting Patients

average Demand
Here's how Greeting Patients is used in Front Desk Receptionist jobs:
  • Performed various administrative office responsibilities including: greeting patients, scheduling appointments, verifying patient medical insurance, faxing and filing.
  • Managed front-end office functions while providing exceptional customer service via telephone and greeting patients.
  • Provided customer service/greeting patients at all levels.
  • Front desk receptionist in Radiology Department with duties including greeting patients, and responding to telephone and in-person requests for information.
  • Front Desk receptionist and scheduler greeting patients with friendliness and professional caring to ensure their visit is as pleasant as possible.
  • Front desk duties including answering phone calls, greeting patients, checking eligibility, faxing, scanning, consent forms.
  • Welcomed patients and visitors by greeting patients and visitors in person or on the telephone; answering or referring inquiries.
  • Performed customer service functions including scheduling appointments, greeting patients, answering phones/returning messages, copying and filing patient charts.
  • Verified patient insurance, created patient charts, calling in prescriptions, maintenance of clinical waiting area and greeting patients.
  • General office duties, answering phones, medical records, taking orders from physicians, confirming appointments, greeting patients.
  • Front office duties including: greeting patients, family members, and staff in a professional and friendly manner.
  • Managed the reception area, including greeting patients, gathering personal and insurance information for busy oral surgery practice.
  • Served patients by greeting patients and visitors, as well as assisted with any information needed via phone/email/person.
  • Well versed in greeting patients as they entered the office for scheduled doctor appointments, collecting co pays.
  • Assist front lobby by greeting patients, answering phone calls, and directing patients to their departments.
  • Managed front desk and performed daily duties including greeting patients, answering phone calls and in-person inquiries.
  • Perform the tasks of greeting patients, rescheduling missed and canceled appointments, checking-in and checking-out patients.
  • Worked at the front desk greeting patients, assisting with appointments and calling for insurance information.
  • Worked as a front desk receptionist greeting patients and doing office work for about a year.
  • Performed daily operations such as: scheduling appointments, greeting patients, answering phones and filing.

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17. Computer System

average Demand
Here's how Computer System is used in Front Desk Receptionist jobs:
  • Updated patient information and insurance, and entered the insurance information into computer system.
  • Document all customer information in appropriate computer systems, ensuring accuracy and completeness.
  • Use an Electronic Medical Records computer system to generate information necessary for billing.
  • Transferred medical insurance billing information to computer system and collected co-pays as required.
  • Verify patient demographic information and accurately enter them into computer system.
  • Entered medical records into the departmental computer system for accurate filing.
  • Utilized automated computer system to maintain overall control of income.
  • Utilized computer systems to ensure accuracy in accounts and balanced tills
  • Provided computer setup and network assistance for office computer systems.
  • Entered medical history and insurance benefits into the computer system.
  • Translated specific objectives and needs into computer systems requirements.
  • Assisted Day Program Manager with updating computer system information.
  • Entered inventory and customer data in computer systems.
  • Operate several computer systems and office equipment.
  • Input scheduling information into computer system.
  • Record patient demographics into computer system.
  • Entered various data into computer system, verifies the accuracy of data input, corrects errors and prints reports as necessary.
  • Acquired through a temp job agency my duties involved and weren't limited to imputing patient information into our computer system.
  • Entered all new and current customers into computer system to bring up current packages or to register them with new ones.
  • Use computer system to update customer info, set-up, cancel and reschedule reservations, and apply cash and credit payments.

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18. Check Patients

average Demand
Here's how Check Patients is used in Front Desk Receptionist jobs:
  • Check patients in and out, verify insurance/eligibility, schedule patients, learn about brain and spinal cord disorders/issues/concerns
  • Check patients in/out of office, verifying insurance eligibility, inform patients of financial responsibility.
  • Check patients in Collect all patients demographic information Collect co-payment Data Entry of Billing Schedule Appointments
  • Check patients into the practice by verifying demographics and insurance eligibility.
  • Check patients in and out and obtain necessary documentation, collect co-pays and reconcile daily reports and deposits, schedule appointments.
  • Check patients in and out of office, verify insurance, answer phones, and take notes for providers and nurses.
  • Utilize computer programs to add new patients, check patients in and out, processing and printing documents for outpatients specialist.
  • Check patients in/out, answer phones, referrals, authorizations, taking payments, reminder calls, preparing charts, etc.
  • Greet patients, check patients in/out, scheduled appointments, referral appointments, and bookkeeping as well as coded for pediatrics.
  • Check patients in and out, verifying insurances, confirmation of future appointments, maintaining patient charts, answering incoming calls,
  • Check patients with appointments in for appointments, collect co-pays, verify insurance, answer phones, take messages for doctors.
  • Check Patient In/Out; verify insurance, check patients referrals; take copay;medical records; schedule patient appointment/cancel appointment
  • Check patients in/out, make and confirm appointments, handle/organize patient records, act as a backup to the office manager
  • Check patients in and out of office, answer phones, fax, scan documents, and other duties as necessary
  • Assist patients, answer phones, register patients, verify insurance, check patients in and out of system.
  • Check Patients in, answer phones, use of paradigm, scheduling, Medical Records, answer patient questions.
  • Schedule patients appointments, answering phone, referrals, medical records, check patients in and out, verifying insurance
  • Check patients in/out, verify insurance, update demographics, answer phones, medical records, filing, etc.
  • Check patients in to see physicians, deal with optical sales as well, handles money transactions, sales report
  • Answer phone calls, check patients in/out, file back records, refill medicines, clean throughout the day.

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19. EMR

average Demand
Here's how EMR is used in Front Desk Receptionist jobs:
  • Registered new patients and updated established patient demographics utilizing the EMR program.
  • Check in and out patients, scanning, EMR, computer skills, typing 60wpm, schedule appointments, answer numerous calls
  • Answer multiple lines, check insurance, check in and out patients, schedule appointments, input records to EMR.
  • Converted all paper charts into new EMR system and liaised between patients and their referring doctors to gather necessary data.
  • Uphold and audit patient information entered into the electronic medical record (EMR) to maintain proficiency using a PC.
  • Use of multiple computer software and EMR systems to update and register confidential patient information and record and collect payments.
  • Enter new patients in EMR4 data base, Workman s Compensation authorizations, and create charts for each doctor.
  • Assisted with the implementation of a new EMR computer system in training other employees and troubleshooting problems as needed.
  • Fax, email, digital indexing of records into EMR and use multiple computer programs throughout each day.
  • Utilized the Athena Medical Portal System and have extensive knowledge of EMR (Electronic Medical Records).
  • Helped in the process of switching the office over to EMR as they merged with another practice.
  • Front Desk Check in/check out, money handling, schedule appointments, phones, referrals, EMR.
  • Use EMR software to manage patient and files, reinforce and uphold patient confidently as per requirement.
  • Answer phones, schedule appointments in EMR, faxing reports, downloading and initializing sleep devices.
  • Pull old patient files if not in system to scan into EMR before patients are seen.
  • Register patients, answer phones, assist nursing staff with vital signs, insurance verification, EMR
  • Check if patients have any balances with doctors, if so take payments and update EMR.
  • Scanned medical records, patient registrations, HIPPA forms and lab requisitions into the EMR.
  • Demonstrated expertise on EMR system and MS Office Suite in managing record within HIPPA guidelines.
  • Entered orders into the EMR system without errors, mailing monthly invoice statements to patients.

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20. High Volume

average Demand
Here's how High Volume is used in Front Desk Receptionist jobs:
  • Resolved customer service issues with expediency in high volume environment.
  • Work effectively in high volume, fast-paced environment requiring multitasking.
  • Photographed high-quality images for individuals/groups in a high volume environment.
  • Demonstrated telephone and front-desk reception within a high volume environment.
  • Answer high volume of calls, schedule patients, file documents, respond to emails, greet patients, sell supplements.
  • Manage front desk; answer high volume calls, scheduling patient appointments, greet guests upon arrival, and postal duties.
  • Answered and screened high volume calls; redirected specific calls; responded to general inquiries; recorded and distributed detailed messages.
  • Greeted customers, developed rapport; accepted, processed and delivered orders in a high volume and fast paced lounge.
  • Handled a significantly high volume of calls and messaging, maintained and ensured the accuracy of highly confidential client records.
  • Answer high volume calls to the department, answering questions as appropriate and direct to departments and/or personnel as required.
  • Answered high volume phone lines -Verified Insurance benefits and listed all of their benefits under a plan sheet for providers.
  • Assisted senior staff in managing student workers, planning high volume meals, and effectively executing tasks as a team.
  • Answered and directed a high volume of calls to a staff of 250 employees in a professional and friendly manner.
  • Answer high volume of incoming calls, direct caller to appropriate department or provide detailed information at their request.
  • Answered a high volume of calls; responsible for daily attendance of attorneys and support staff; meet/greet clients.
  • Responded to a high volume of phone inquiries and created a list of prospects for follow-ups regarding gym memberships.
  • Answer high volume of phone calls throughout the day regarding scheduling, Rx requests, Referrals, and more.
  • Respond to a high volume of inquiries, problems, and complaints in person, or by telephone.
  • Handle busy front-desk, high volume of incoming phone calls and all clerical duties for prominent medical practice.
  • Answer high volume of calls promptly, courteously, caring manner, and respond to and send faxes.

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21. Appropriate Person

average Demand
Here's how Appropriate Person is used in Front Desk Receptionist jobs:
  • Provided accounting processes for billing and verification services for health insurance, referring patients to appropriate personnel where necessary.
  • Answered heavy volume of telephone inquiries, responded to customer inquiries and directed customers to appropriate personnel
  • Welcome visitors/members, determines nature of business, and announced visitors to appropriate personal.
  • Transferred calls to the appropriate person/department while courteously and efficiently ensuring customer satisfaction.
  • Determined purpose of incoming calls and forwarded to appropriate personnel or department.
  • Greeted visitors and provided information or directed to the appropriate personnel/office.
  • Offered navigational assistance and answered/transferred incoming calls to the appropriate person/department.
  • Greeted diverse consumers and informed appropriate personnel of their arrival.
  • Receive faxed documentation and referrals and distribute to appropriate personnel.
  • Received and reviewed incoming mail and distributed to appropriate personnel.
  • Give information to supervisor or appropriate person for incidents.
  • Provide information and direct callers promptly to appropriate personnel.
  • Distributed incoming faxes and correspondence to appropriate personnel.
  • Direct vendor deliveries to appropriate personnel and departments.
  • Answered telephone and directed callers to appropriate personnel.
  • Greeted all visitors and notified appropriate personnel.
  • Contacted appropriate personnel when necessary.
  • Handled all phone calls for the Foundation and made sure all calls were documented and given to the appropriate person's.
  • Acted as a department liaison when problems arise and report back to the appropriate person once the problems have been addressed.
  • Assembled patient charts, took accurate messages to relay to appropriate personnel, printed x-rays and other duties as requested.

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22. Night Audit

average Demand
Here's how Night Audit is used in Front Desk Receptionist jobs:
  • Cash Handling responsibilities Provide exceptional customer service check in and out guests night auditing preparing breakfast
  • Provided quality customer service and resolved problems with positive solutions Night auditing and daily reports Security
  • Perform night audit feature according to property management system.
  • Cashier night auditor front desk receptionist
  • Take reservations Answer phone Night Audit procedures Cleaning duties Breakfast setup Accomplishments Gave a lot of organization Skills Used Customer service Typing
  • Check in guests to the hotel, provide friendly customer service, file paperwork as the night auditor and data entry.
  • Check in/out people, Stock hotel store, clean office/lobby, handle money, worked night audit so close/open hotel.
  • Check in and out of resort and timeshare guests, night audit relief, data entry, employee s scheduling.
  • Assumed the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
  • Experienced in performing book keeping activities such as balancing accounts, confirming credit card information, and conducting night audits.
  • Checked guests in and out, answer phones, night audit, balance cash drawers, assisted guests with issues.
  • Answered phone calls, booked reservations, checked guests in and out of resort, and performed night audits.
  • Job Duties: check in customers, make reservations over the phone, night audit, and prepare breakfast.
  • Front Desk Receptionist, night Audit, Breakfast Attendant, Answering Phones, Check ins and check outs.
  • Check guest in and out of hotel answer calls make reservations cancel reservations filing paperwork greeting guests night audit
  • Performed bookkeeping activities such as, balancing accounts, individual billing and summaries during the night audit shift.
  • Performed night audit, counted deposit for my shift and maintained cleanliness and appearance of front lobby area.
  • Provide customer service and administrative assistance in a hotel setting -Run the night audit report -Assist with accounts receivable
  • Provided excellent customer service maintain at all times a professionalism, product knowledge, night auditor, breakfast attendant
  • Close and reset credit card system; update no shows; run final night audit and associated reports.

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23. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Front Desk Receptionist jobs:
  • Perform clerical duties when necessary Accomplishments Timely reports Guest satisfaction Problem resolution Skills Used Leadership Time management Effective communication
  • Provide efficient customer service to ensure guest satisfaction and strictly adhere to establishing quality standards.
  • Delivered exceptional customer service, maintained guest satisfaction, and managed any inquiries or complaints.
  • Worked alongside housekeeping, bellmen and engineering department to ensure guest satisfaction.
  • Cultivate staff and guest communications designed to ensure overall guest satisfaction.
  • Collaborated with maintenance and housekeeping to assure guest satisfaction.
  • Participated as needed to ensure guest satisfaction.
  • Communicate with departments to ensure guest satisfaction.
  • Played key role in doubling guest satisfaction scores, making Holiday Inn West a formidable force in the Hill Hotel Group.
  • Assisted in coordinating the process of receiving guest s requests and resolving issues, ensuring an appropriate response and guest satisfaction.
  • Walk through dining room during service to ensure guest satisfaction and advise servers and busing staff of specific service needs.
  • Answered emails inquiring about room availability or to resolve problems they may have/ had to ensure optimum guest satisfaction.
  • Full request accommodations for guests and personnel to achieve the highest level of service as well as guest satisfaction.
  • Answered incoming phone calls, dealt with complaints, and ensured 100% guest satisfaction at all times.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
  • Maintained positive guest relations at all times, resolved guest complaints, and ensured guest satisfaction.
  • Ensured guest satisfaction while checking them in and out, as well as throughout their stay.
  • Managed front office operations in order to ensure quality standards and guarantee total guest satisfaction.
  • Attended to customer's needs to ensure guest satisfaction, while staying in the hotel.

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24. Direct Calls

average Demand
Here's how Direct Calls is used in Front Desk Receptionist jobs:
  • Answer calls/direct calls /take information /computer skills
  • Direct calls to appropriate person/department.
  • Receive and process customer orders face to face and over the phone, direct calls, maintain records, memos and spreadsheets
  • Answer call center phones for medical center clinic and direct calls to nurses, physicians, and clinic staff as appropriate.
  • Maintain a working knowledge of the entire organization in order to properly direct calls from multiple incoming phone lines.
  • Receive all incoming calls, answer questions for clients, visitors and staff, and direct calls as needed.
  • Answer and direct calls, set appointments, collect payments, set up new patient charts and organize daily.
  • Answer phones, direct calls to the correct departments and schedule patients to be seen at the office.
  • Answer telephone calls, screen and direct calls take and relay messages, make copies and filed paperwork.
  • Answer 5 phone lines and redirect calls to proper departments as necessary, check in visitors and vendors.
  • File paperwork, direct calls, schedule appointments, provide excellent tenant service, and give house showings.
  • Greet and welcome guest in person and on the phone; answer and direct calls to designated departments.
  • Greet customers as they walk in, answer incoming calls, and direct calls to right department.
  • Greet patients, answer phone calls, responding to routine inquiries or direct calls to appropriate specialist.
  • Front desk receptionist- take in client information, take calls and direct calls to the right department.
  • Answer, screen and direct calls, take and relay messages provide information to callers ass needed.
  • Answer and screen incoming phone calls per established greeting; direct calls and take provided messages accurately.
  • Front desk / reception area Greet parents, answer phone calls and direct calls to appropriate extension.
  • Scanned all customer ID and buzz them in the building answering the phones and direct calls.
  • Answer and direct calls, paper work, customer service and dealing with computer programs and memberships

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25. Greeting Guests

average Demand
Here's how Greeting Guests is used in Front Desk Receptionist jobs:
  • Utilized customer service skills by warmly greeting guests and providing information about realty business.
  • Provided excellent customer service including greeting guests, handling registration, accepting payments, and handling complaints for an 80-unit resort.
  • Performed receptionist tasks such as paperwork filing, answering the phone, greeting guests and helped with any spontaneous errands.
  • Create good rapport, display an outgoing and friendly nature while greeting guests, VIP clients and property owners.
  • Provided excellent customer service by greeting guests, satisfying all guest needs, and assisted with future appointments.
  • Provide quality customer service by greeting guests, answering phones, booking reservations, checking new guests in.
  • Answer phones, Schedule appointments, Filing, Billing, Assisting doctor, X-ray development, and greeting guests
  • Front desk work consisted of greeting guests as well as checking them in and out of their rooms.
  • Completed administrative duties including greeting guests and clients, answering phones, distributing mail and coordinating coat check.
  • Worked at reception area greeting guests for our nursing home - which was called the Living Center.
  • Front Desk - responsibilities includes greeting guests, handling payments, printing tickets and reviewing the rules.
  • Job responsibilities included greeting guests upon arrival and checking guests in and out of the hotel.
  • Front Desk * Greeting guests, providing assistance with center equipment and enforcing fitness center rules.
  • Provide excellent service to members/guests by answering phone calls, setting appointments, and greeting guests.
  • Performed various administrative duties: Greeting guests, answering phones, sorting documents for filing.
  • Provided excellent customer service while greeting guests, checking reservations in/out & anticipating guest needs.
  • Deliver positive costumer service by greeting guests, answering phone calls, and scheduling appointments.
  • Handled greeting guests and registered and issued keys as well as managed queries from guests.
  • Provide a friendly, welcoming experience by greeting guests as they enter the hotel.
  • Increase customer satisfaction and hotel's professionalism by greeting guests with a warm welcome.

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26. Greeting Customers

average Demand
Here's how Greeting Customers is used in Front Desk Receptionist jobs:
  • Front Desk-Responsible for answering phones-taking payments.-Greeting customers-data entry as per customer.-Cleaning and assisting manager with any other needs.
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly experience.
  • Provided and ensured exceptional customer service by greeting customers in a friendly and professional manner.
  • Maintained excellent customer relations by greeting customers and providing fast and efficient service.
  • Offer an amicable environment by greeting customers as they arrived and initiate conversations.
  • Provided customer service by greeting customers and directing them to appropriate location.
  • Manage front desk clerical responsibilities including greeting customers.
  • Front desk, answering phone calls, putting in tax's information, greeting customers when they walk through the door.
  • Front desk: duties include greeting customers, answering phones, check ins and check outs, night audit, etc.
  • Job responsibilities: I worked the front desk greeting customers, scheduling appointments for them to get their car worked on.
  • Provide superior customer service to customers; answering phone calls, scheduling appointments, greeting customers, selling products and memberships.
  • Included answering phones, greeting customers when they came in and assist with any other needs the customer needed.
  • Maintained the front desk and reception area including greeting customers, answering questions and concerns, and directing calls.
  • Enabled office to run smoothly by greeting customers, communicating effectively the goals of The company and office/administrative staff.
  • Answered phones in a busy environment and greeting customers to accept payments for their accounts for the oil/fuel bills.
  • Managed reception area, including greeting customers, directing them to the appropriate personnel and maintaining a clean space.
  • Job duties included greeting customers, answering phones, transferring calls, filing, and other office duties.
  • Handle the tasks of greeting customers, job applicants, and visitors in a warm and courteous manner.
  • Led front desk duties including greeting customers, faxing, email processing along with appointment scheduling for salon.
  • Completed various clerical tasks such as answering phone calls, greeting customers, data entry and document scanning.

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27. Appropriate Departments

average Demand
Here's how Appropriate Departments is used in Front Desk Receptionist jobs:
  • Responded to high volume of telephone inquiries with friendliness and professionalism referring callers to other appropriate departments.
  • Answered telephone, delivered messages to appropriate departments and replied to questions regarding academy services.
  • Directed students to appropriate departments/offices within the university; provide general program instructions.
  • Allocated calls to appropriate departments and adjusters to maximize efficiency and productivity.
  • Coordinate with appropriate departments to resolve complaints or provide suggestion
  • Communicate pertinent guest information to appropriate departments.
  • Filtered incoming calls to appropriate departments.
  • Delegated calls to appropriate departments.
  • Delivered mail to appropriate departments.
  • Refer and report customer inquiries and complaints to the appropriate departments, and offered free items and services to dissatisfied customers.
  • Handled data entry tasks, answering external as well as internal phone calls and transferred calls to the appropriate departments.
  • Greeted and checked in patients in person and on the phone, routed calls and messages to appropriate departments.
  • Register guests into hotel, set up room accounts for guests upon arrival, direct phone calls to appropriate departments
  • Provided assistance to walk-in clients directing them to appropriate departments, responded to email directives, and answered phones.
  • Assisted visitors to patients, transported samples to the lab, discharged patients, and directed calls to appropriate departments
  • Greeted all incoming students, families and guests respectfully and professionally, directing them to the appropriate departments.
  • Managed incoming calls from public, assist and direct to appropriate departments also respond to inquiries and directions.
  • Opened lines of communications to appropriate departments, especially the doctors, with any sudden changes in schedule.
  • Refer guests to appropriate departments to resolve complaints or provide suggestions, Compute bills and take payments.
  • Answered all incoming phone calls, transferred calls to appropriate departments, and took messages when appropriate.

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28. New Members

average Demand
Here's how New Members is used in Front Desk Receptionist jobs:
  • Monitored accounts, processed concession sales and provided facility tours and registered new members.
  • Created new memberships and updated account information.
  • Complete new membership application for potential members.
  • Encouraged new memberships through communicating benefits.
  • Created new membership accounts/provided member services.
  • Completed new memberships and emergency intakes.
  • Clean job facility, maintain tanning beds, sign new members up for memberships, handle cash on a daily basis.
  • Registered New Members, Answered phones, Cleaned Gym Equipment, And Answered Any Questions That Members And None Members Had.
  • Sign up new members using Crunch membership software and making sure the system is up to date with correct member information.
  • Attend to members entering the club and potential new members, make shakes for members, periodically clean the gym floor
  • Front Desk Check-In - Checked members in, Signed up new members, Renewed contracts, and Worked the cash register
  • Help customers with any questions they might have, sign new members up, keeping the gym in good clean shape
  • Answer phones, Check in Children Daily, Handling money for new membership, Maintained a clean front desk area.
  • Perform fitness assessments to all new members to understand physical limitations and to establish a baseline for individual fitness programs.
  • Greeted members, registered new members, answered phone calls & inquiries, POS, class scheduling, basic cleaning.
  • Greet customers, sign up new members, explain contract, give tours, answer phones, cash register, cleaning
  • Order and advertise nutrition supplies that are sold at the gym; Set appointments for new members with available consultants.
  • Processed member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments.
  • Check in members, take payments, sign up new members, laundry, stock locker rooms and clean equipment.
  • Interact with and assist members and visitors, answer phone calls, start new memberships and register existing members for programs

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29. Patient Demographics

average Demand
Here's how Patient Demographics is used in Front Desk Receptionist jobs:
  • Updated patient demographics, account setup and maintenance* Medical record management, administrative support, customer Service and clerical duties.
  • Managed receptionist desk by greeting patients, ensuring correct paperwork is completed and collected patient demographics for statistical analysis.
  • Registered new patients and updated existing patient demographics by collecting patients detailed information including personal and financial information.
  • Protect patient confidentiality, register new patients and update existing patient demographics, insurance information and collect co-payments.
  • Complete patient demographics, pertinent medical history and insurance information and verifies all required documentation for patient scheduling.
  • Register new patient and update existing patient demographics by collecting detailed patient information under strict confidentiality regulations.
  • Scheduled appointments and updated patient demographics using various medical software programs including MysisTiger and Medical Manager.
  • Maintained organization of reception area by checking in patient, insurance verification, patient demographics updates.
  • Served as a registrar and research specialist for all accounts concerning insurance/billing information and patient demographics.
  • Verify patient demographics, health plan status and eligibility for services rendered using NextGen software.
  • Collected patient demographics, insurance information and verification and obtaining insurance referral if needed.
  • Collected patient demographics, and medical insurance information with accuracy and discretion.
  • Collected and entered patient demographics and insurance information into the database.
  • Facilitated patient discharge process, collected patient demographics and insurance information.
  • Front Office Receptionists Registers new patients and updates existing patient demographics.
  • Assisted with patient registration by receiving patient demographics and insurance information.
  • Check in patients, documenting registration insurance verification and patient demographics.
  • Enter patient demographics and insurance information into the practice management system.
  • Entered verified information in computer database regarding patient demographics and insurances.
  • Maintain quality control/satisfaction records, update patient demographics for each visit.

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30. Administrative Tasks

low Demand
Here's how Administrative Tasks is used in Front Desk Receptionist jobs:
  • Performed administrative tasks including: Organizing, maintaining files, answering customer quarries over telephone and emails, routing them appropriately
  • Managed the office and performed all necessary clerical/administrative tasks: processing mail, maintaining office equipment, sending/receiving faxes.
  • Assist executive level personnel with various administrative tasks as needed including faxing, record keeping and event coordination.
  • Executed administrative tasks including updating billing information, processing holds, and addressing customer complaints and cancellations.
  • Perform various administrative tasks using Microsoft Word and Excel including electronic filing and retrieval of member information.
  • Handled general administrative tasks like emailing and faxing written correspondence, distributing parcels and updating calendars.
  • Processed various customer service / administrative tasks and resolved customer issues with expediency.
  • Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.
  • Handle various customer service and administrative tasks including the operation of office machines
  • Handled incoming and outgoing calls regarding student appointments and various administrative tasks.
  • Performed additional administrative tasks and utilized conflict resolution and problem solving skills.
  • Performed routine administrative tasks and special projects under direction of supervisor.
  • Demonstrated ability to effectively and efficiently manage all administrative tasks.
  • Scheduled and confirmed appointments as well as additional administrative tasks.
  • Gained excellent knowledge of handling basic clerical and administrative tasks.
  • Perform administrative tasks as assigned including upkeep of incident logs.
  • Assist Member Experience Supervisor with membership business and administrative tasks.
  • Supervised residents, assisted in administrative tasks, answered phones
  • General front desk administrative tasks for occupational medical office.
  • Performed variety of administrative tasks to support management procedure.

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31. Telephone Switchboard

low Demand
Here's how Telephone Switchboard is used in Front Desk Receptionist jobs:
  • Maintain inventory of vacancies, reservations and room assignments while multitasking operating a telephone switchboard.
  • Worked telephone switchboard to answer/transfer as necessary.
  • Operate telephone switchboard and scheduling appointments.
  • Answered phones and learned how to operate the telephone switchboard to forward calls, put on hold, and take messages.
  • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, greets persons entering establishment.
  • Accepted all incoming calls and inquiries to the facility & connected departments throughout using telephone switchboard and public address system.
  • Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments Directed incoming phone calls.
  • Operate telephone switchboard to answer, screen, provide patient education, taking messages, and scheduling appointment.
  • Operate telephone switchboard, screen and forward calls, taking messages and arranging appointments to utilize conference rooms.
  • Operated a telephone switchboard with 20 plus lines, screened physician calls and transferred calls as directed.
  • Operate telephone switchboard to schedule reservations, screen, forward or take calls and messages.
  • Operate telephone switchboard to answer and forward calls, providing information and taking notes.
  • Operate telephone switchboard to answer, screen and forward calls Perform administrative support tasks.
  • Operated telephone switchboard for all three companies, directing calls for over 50 employees.
  • Operated telephone switchboard to answer or transfer calls in a prompt and courteous manner.
  • Operate telephone switchboard, answer all questions, take messages, make reservations.
  • Transmitted and received messages using telephones, telephone switchboards, and two-way radios.
  • Transmit and receive messages, via email, telephones and telephone switchboards.
  • Operated telephone switchboard to relay incoming, outgoing, and interoffice calls.
  • Operate telephone switchboard answer and forward phone calls to the correct recipients.

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32. Staff Members

low Demand
Here's how Staff Members is used in Front Desk Receptionist jobs:
  • Greeted all visitor's in a professional and proficient manner, informing staff members of visitor's/company representatives arrivals.
  • Authorized credit checks on customers to assist sales and finance staff members in determining customer loan eligibility.
  • Scheduled appointments and maintained appointment calendars with a current record of staff members' availability.
  • Assisted staff members and other team members whenever necessary to maintain positive working relationships.
  • Provided administrative/clerical support for an office of 40 staff members.
  • Maintained patient confidentiality while assisting staff members and physicians.
  • Improved communication relations among staff members and upper supervision.
  • Assist fellow staff members, patients, and families in any way necessary to insure a peaceful and pleasant hospice experience.
  • Schedule conferences for CEO's and staff members on excel Microsoft Word were used when necessary depending upon client's needs.
  • Job Description: Greeted patients, answered incoming calls, placed outbound calls to patients and directed calls to staff members.
  • Maintained patient records, answered phones, scheduled patients, filed insurance claims, billing and training new office staff members.
  • Provide excellent client care at all times and greet clients upon arrival and notify appropriate staff members of client's arrival.
  • Worked closely with other staff members helping to build a cohesive and unified workplace by helping in other departments when necessary.
  • Answered incoming calls, provide information, and make transfer calls to other staff members based on client's needs.
  • Set up desks and supplies for new staff members, greeted all visitors, answered phones, and scheduled appointments.
  • Operate telephone switchboard to answer, screen and forward calls by providing accurate information to the appropriate office staff members.
  • Played a key role in coaching of new staff members, directed staff training, development and conducted performance reviews.
  • Greeted visitors upon arrival at office, ascertained the nature of their business and referred them to appropriate staff members.
  • Perform administrative task, operate telephone switchboard, keep record of individual staff members & children whereabouts and availability.
  • Assisted the doctors and other staff members in helping parents with their children get the medical care they needed.

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33. Customer Complaints

low Demand
Here's how Customer Complaints is used in Front Desk Receptionist jobs:
  • Exercise problem-solving and conflict resolution skills when handling customer complaints; refer customer complaints to appropriate designated personnel as needed.
  • Managed front desk and Resort store-Made reservations for both camping and rafting trips-Ran cash register-Handled customer complaints and problems
  • Front Desk* Maintained and balanced cash drawer* Stocked cooler and preformed weekly inventory* Handled customer complaints/issues to resolution
  • Listened attentively to customer complaints and referred them to Business Office Manager or Clinical Supervisor.
  • Provide excellent customer service while accommodating to all customer complaints received throughout each shift.
  • Attended to and reduced customer complaints, referring customers to management as necessary.
  • Receive customer complaints and document to refer to appropriate department personnel for resolution.
  • Attend to customer complaints and concerns immediately and facilitate a satisfactory resolution.
  • Resolved Customer complaints fielded customer questions ensuring outstanding service and happy customers.
  • Resolved initial customer complaints and escalated advanced issues to the appropriate department.
  • Resolved overbooking situations, customer complaints and answered guest inquiries.
  • Managed maintenance complaints and customer complaints among other managerial duties.
  • Demonstrated techniques to serve difficult customers, reducing customer complaints.
  • Assisted with customer complaints and resolving complaints to customer satisfaction.
  • Ensured all customers were satisfied and responded to customer complaints/concerns.
  • Resolve customer complaints and escalate to management when necessary.
  • Initiated and assisted with management to resolve customer complaints.
  • Documented and facilitated the resolution of general customer complaints.
  • Record keeping, resolved customer complaints/questions, scheduled appointments.
  • Improved customer service ratings by promptly resolving customer complaints.

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34. Powerpoint

low Demand
Here's how Powerpoint is used in Front Desk Receptionist jobs:
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential employees.
  • File paperwork fax paperwork answer phone calls book guest rooms computer skills Microsoft office experience PowerPoint presentation
  • Created presentations using Microsoft PowerPoint and medical reports using Microsoft Excel spreadsheets.
  • Created weekly PowerPoint presentations of upcoming campus events for presenting on campus.
  • Developed PowerPoint presentation and materials for industry specific continuing education seminars.
  • Created and collaborated company's monthly newsletter using Microsoft PowerPoint.
  • Created PowerPoint presentations for marketing and communication department.
  • Created PowerPoints and spreadsheets for inventory management.
  • Created Monthly advertisements using Word or PowerPoint.
  • Helped management put together a PowerPoint presentation for all an all staff training to achieve AAA 5 Star/ 5 Diamond status.
  • Used MS Excel for office database management and created PowerPoint presentations as information tools to run on the lobby television.
  • Calculated right amount from patients and correctly recorded information Skilled in MS word, excel, outlook, PowerPoint
  • Checked Grounds, Check Dorms, Office, Activity Logs, Staff Helper, PowerPoint, Computer/Mac and PC
  • Trained in insurance regulations for Medicare, electronic medical records, Microsoft, Excel, and PowerPoint.
  • Used Microsoft Word, Excel, and PowerPoint to organize sporting team information for facility tournaments.
  • Maintained and created various reports and correspondences using Microsoft Word, Excel, and PowerPoint.
  • Skilled in computer applications like Ms Word, PowerPoint, Excel, and the Internet.
  • Used Microsoft office word, Excel, publish, and PowerPoint to compose needed material.
  • Excel, Microsoft Word, and PowerPoint are documents that I am very familiar with.
  • Created documents utilizing MS Office (Outlook, Word, PowerPoint, and Excel).

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35. Patient Files

low Demand
Here's how Patient Files is used in Front Desk Receptionist jobs:
  • Created and maintained confidential patient files; implemented HER systems and facilitated communication between clinic and system support specialists.
  • Organized and maintained confidential patient files, transmitted physician correspondence and patient records to external health care providers.
  • Communicated with Attorney offices and Medical providers as regular procedures for patient files.
  • Created and organized patient files and improved existing office systems for greater efficiency.
  • Prepared patient files and collected co-payments based on insurance information.
  • Managed patient files and maintained professional relationship to continue business.
  • Utilized knowledge of medical terminology with patient files.
  • Maintain patient files and demographic information.
  • Managed patient files, ensuring all were in alphabetical order and that all patient reporting was filed appropriately in each chart.
  • Put together patient files and collect and confirm patient information to make Urgent care, Medical, and Chiropractic files.
  • Performed medical billing data entry as well as organizing patient files and preparing files for the following day's appointments.
  • Gathered and prepped patient files needed by the doctors, therapist, and testing departments for the following day.
  • Registered patients, created new patient files, answered telephones, made patient appointments, called patients for follow-ups.
  • Greeted and checked-in patients, scheduled and confirmed appointments, input patient demographic information, and created/updated patient files.
  • Answered inbound phone calls, recorded messages, faxed medical documents and maintained multiple provider and patient files.
  • Streamlined front office operations by organizing and filing patient files, preparing charts, and faxing pharmacy prescriptions.
  • Schedule daily appointments for two oral surgeons, and prepared Patient files for the next business day.
  • Utilized Medical Manager to maintained appointment books and patient files with to ensure current and accurate files.
  • Answered phone, kept track of messages, emails and faxes, scanned patient files and records.
  • Filed patient's files, faxed paper work, and wrote up patient files for next day.

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36. Patient Accounts

low Demand
Here's how Patient Accounts is used in Front Desk Receptionist jobs:
  • Estimate scheduled patients' financial responsibility according to insurance verification and provide explanation to patients regarding patient accounts and billing information.
  • Maintain patient accounts, recording, and updating personal and financial information adhering to HIPAA guidelines/regulations.
  • Created new patient accounts and entered patient demographics and insurance information in Revolution.
  • Increased information accuracy by setting up new patient accounts and verifying insurance.
  • Ensured patient accounts were accurate and up-to-date while maintaining patient confidentiality.
  • Collected and posted patient payments and/or adjustments to patient accounts accordingly.
  • Register new patient accounts, obtain medic records, obtain insurance authorizations
  • Managed patient accounts, electronic insurance filing and extensive treatment planning.
  • Checked insurance eligibility, payment collections on patient accounts.
  • Service patient accounts & insurance verification.
  • Create new patient accounts, enter insurance and subscriber information into the system, schedule appointments and collect payments from patients.
  • Maintained patient accounts by obtaining records, and updating personal and financial information in tandem with policies and procedures and law.
  • Manage patient accounts, scheduling, reception, insurance billing, and payment collection for a high-demand oral surgery center.
  • Increased revenue by ensuring patient accounts were current, follow-up reconciliation, balance cash drawer and charge ledger day end.
  • Posted payments to patient accounts Obtained signatures from patients and physicians for financial documents and internal and external invoices.
  • Answer phones, schedule new and current patients, verify insurance, billing and applying payments to patient accounts.
  • Updated patient accounts and information on a daily basis while checking them in and out of the medical office.
  • Ordered supplies, prescription refills and communicated with bookkeeping staff to gather information on current patient accounts.
  • Admit patient's inpatient and outpatient, log patient accounts, various computer skills and bookkeeping.
  • Accepted accounts receivables and handled all Medical Insurance billing follow up and inquiry for patient accounts.

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37. Bank Deposits

low Demand
Here's how Bank Deposits is used in Front Desk Receptionist jobs:
  • Managed bank deposits and registered funds received through Treasury Direct into Accounts Receivable.
  • Completed payment transactions and executed daily bank deposits based on those transactions.
  • Admitted and discharged patients Prepared bank deposits Filed claims and insurance information
  • Analyzed paperwork in order to assure adequately prepared bank deposits.
  • Exercised efficient office procedures, record-keeping and handled bank deposits.
  • Collected and accurately processed payments and prepared bank deposits.
  • Review of Automatic Bank Deposits for approval or denial
  • Verified bank deposits daily and resolved any discrepancies.
  • Processed bank deposits also credit card payment
  • Verified daily cash flow, prepared bank deposits, filed 1040 tax forms, and maintained adequate on hand cash supply.
  • Collected patient's co-pays managed daily cash draw and bank deposits* Excellent customer service satisfaction as it relates to registration process
  • Reconcile bank deposits from shifts of previous day as well as my shift to computer generated report from home office.
  • Greet members, solve complaints and issues regarding memberships, process payments, scheduling, bank deposits, answering phone calls
  • Prepared and kept accurate records of all inventory, sales, daily income, as well as bank deposits.
  • Front desk duties including answering phones, checking patients in for procedures, collecting payments, and bank deposits.
  • Entered daily charges, total and balanced all daily transactions and prepared the end of the day bank deposits.
  • Front desk receptionist, answer phones, make sure members sign roster, and close drawer for bank deposits.
  • Answered phone, greeted patients, made appointments, collected any balances due, daily close-out and bank deposits.
  • Prepared bank deposits/re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe.
  • Manage financial transactions, scheduling, check in and out, surgical scheduling, billing, and bank deposits.

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38. Hippa

low Demand
Here's how Hippa is used in Front Desk Receptionist jobs:
  • Received inbound calls from customers to perform authentication for identity verification of all clients per HIPPA Law confidentiality.
  • Filed and maintained records while protecting patient rights by maintaining HIPPA Compliance confidentiality agreement.
  • Maintained security by following procedure, monitoring logbook through HIPPA regulations.
  • Maintained patient confidentiality and followed all regulations set forth by HIPPA
  • Reported all HIPPA violations to the security officer/office manager.
  • Enforce medical confidentiality procedures in compliance with HIPPA regulations.
  • Maintained and updated patient information following HIPPA regulations.
  • Demonstrated knowledge of HIPPA Privacy and Security Regulation.
  • Practiced patient confidentially in accordance with HIPPA guidelines.
  • Organized medical records according to HIPPA regulations.
  • Assisted visitors with patient information following HIPPA Laws
  • Protected patient confidentiality by following HIPPA regulations.
  • Maintain confidentiality as mandated by HIPPA guidelines.
  • Protect patient confidentiality through HIPPA policy.
  • Take phone calls, make appointments, handle personal information under HIPPA, balance out the business, and handle cash.
  • Assist with patient care, organize orders from pharmacies, manage multiple phone calls, input information for patient HIPPA forms.
  • Demonstrated the ability to handle composure and work efficiently, preserving patient confidentiality based on HIPPA rules and guide lines.
  • Open office for daily operation, schedule appointments, ensure all patient demographic and HIPPA papers are up to date.
  • Demonstrated and conducted professionalism when working with the Privacy and HIPPA acts of the naval personnel and their dependent patients.
  • Certified NCCT Insurance and Coding Specialist, ICD-9 Coding, CPT-4 Coding, Regulations, HIPPA and OSHA.

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39. Hipaa

low Demand
Here's how Hipaa is used in Front Desk Receptionist jobs:
  • Managed patients records by keeping all medical history, insurance and personal information updated and verified abiding by HIPAA protocols.
  • Maintained confidential medical records following HIPAA and office policy to prevent unauthorized viewing and attainment of patient information.
  • Maintained confidentiality of all information related to patients and adhere to all HIPAA guidelines and regulations.
  • Safeguarded patient privacy and confidentiality according to HIPAA and other privacy laws and guidelines.
  • Maintained a high level of professionalism and confidentiality following all HIPAA Privacy Rules.
  • Maintained medical ethics by using HIPAA-Health Insurance Portability and Accountability Act-privacy practices.
  • Maintained all HIPAA guidelines and followed all patient confidentiality rules and regulations.
  • Demonstrated knowledge of HIPAA and Security by appropriately handling patient information.
  • Followed HIPAA guidelines when working with confidential information and sensitive documents.
  • Remain compliant to HIPAA regulations and consistently maintain patient confidentiality.
  • Maintain professionalism and adhere HIPAA regulations in managing patient records.
  • Observed HIPAA Privacy and Security Regulations with patient information.
  • Maintained quality assurance by ensuring compliance with HIPAA regulations.
  • Maintained strictest confidentiality while adhering to the HIPAA guidelines/regulations.
  • Helped maintain and organize patient information under HIPAA regulations.
  • Maintained all patient confidentiality as per HIPAA regulations.
  • Maintained strict adherence to all HIPAA guidelines/regulations.
  • Maintained privacy confidentiality per HIPAA regulations.
  • Observed strict confidentiality within HIPAA guidelines.
  • Provide excellent customer service for patients; keep practice confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

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40. Treatment Plans

low Demand
Here's how Treatment Plans is used in Front Desk Receptionist jobs:
  • Developed and implemented individualized dental care plans for patients Successfully billed both HMO and PPO insurances Designed appropriate treatment plans.
  • Verify insurance benefits and eligibility while educating patients on coinsurance and treatment plans.
  • Structured and presented treatment plans while educating patients of recommended treatment.
  • Complete patient financial arrangements/treatment plans based upon dental benefit verification.
  • Verified insurance and composed treatment plans according to benefits.
  • Prepare and explain treatment plans/financial arrangement to patients.
  • Submitted treatment plans for predetermination of benefits.
  • Managed patient records, processed insurance billings and authorizations, handled all financial arrangements, and presented treatment plans to patients.
  • Front Desk* Insurance billing* Collect payments and complete daily deposit* Set up new patients* Input treatment plans for patients* Maintain patient scheduling
  • Assist the front desk verifying insurance, type in dental treatment plans, book appointments, and answer phone calls.
  • Coordinate with doctors, assistants, and chart records to work up and review treatment plans and pricing for patients.
  • Answer phones, Check patients in & out, explain & setup treatment plans, verify insurance, schedule appointments.
  • Schedule patient appointments, greet patients, verify insurance, present treatment plans, collect payments, submit insurance claims.
  • Call PPO/HMO insurance companies and get information on benefits for treatment plans; prepare and explain treatment plan to patients.
  • Welcome and greet patients upon arrival Answer multiple phone lines Present treatment plans and financial options Schedule appointments Check eligibility
  • Greet patients, schedule appointments, present treatment plans, handle money, maintaining clean office, open/close office.
  • Discussed patient treatment plans, financial arrangements made, collected and posted both over the counter and insurance payments.
  • Coordinate and console with patients while scheduling emergency treatments and future treatment plans as needed in a fast-paced environment.
  • Presented patients with treatment plans and certain payment options to better motivate them to complete their diagnosed treatment.
  • Scanned patients documents into their file, presented treatment plans and took payments; co-payments, and deductibles.

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41. Room Availability

low Demand
Here's how Room Availability is used in Front Desk Receptionist jobs:
  • Documented records of hotel performance including room availability, maintenance and guest accounts, manually and utilizing hotel software.
  • Scheduled appointments, meetings, and maintained conference room availability.
  • Ensured proper coding of guest reports and determined room availability.
  • Coordinated housekeeping and hotel support staff to ensure room availability.
  • Booked reservations, monitored room availability and provided customer requests.
  • Coordinated with housekeeping to ensure room availability.
  • Monitored room availability using Choice Advantage Website.
  • Monitored room availability using Windows Software.
  • Monitored room availability using Brilliance system.
  • Monitored room availability using Excel.
  • Monitored room availability using POS.
  • Monitored room availability using ONQ.
  • Monitored room availability using Fosse.
  • Provided information on room availability.
  • Monitored room availability using Opera.
  • Monitored room availability using RDP.
  • Monitored room availability using Logical.
  • Keep records of room availability and guest accounts, either manually or with a computer (Aloha program).
  • Maintain records (manual and electronic) of room availability and guest accounts, utilizing specialized computer software programs.
  • Maintained up to date knowledge of hotel policies regarding payments, room availability, and sold out procedures.

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42. Greeting Clients

low Demand
Here's how Greeting Clients is used in Front Desk Receptionist jobs:
  • Handled all incoming/outgoing calls (Switchboard) Scheduled conference rooms/travel Received/distributed packages Responsible for greeting clients
  • Managed front desk responsibilities such as greeting clients, visitors and vendors, answering inquiries and operating switchboard telephone lines.
  • Front desk duties include, greeting clients, having clients fill out necessary documents, cleaning, sweeping, mopping.
  • Manage front desk duties including greeting clients, answering phone calls, and scheduling new appointments per client request.
  • Carried out duties of the administrative assistant including answering phones, filing, handling mail, and greeting clients.
  • Front desk responsibilities, greeting clients, answering phones, setting up appointments, accepting payments and generating receipts.
  • Supervised the department of Front Desk while greeting clients and responding to telephone and in-person requests for information.
  • Served as first point of contact for greeting clients and potential members in a warm and friendly manner.
  • Assist as needed with greeting clients, booking appointments, answering phones and making clients feel comfortable.
  • Help front desk receptionist with greeting clients, schedule appointments, medical requests, and answering phones.
  • Executed administrative duties such as answering phones, greeting clients and fielding inquiries and managed appointments.
  • Job Description: Responsible for answering phones, greeting clients, sending emails, distributing pay roll
  • Manage the receptionist area, including greeting clients and responding to telephone and in-person inquiries.
  • Assisted with day to day office functions to include answering calls and greeting clients.
  • Presented a high level of professional work ethics upon meeting and greeting clients.
  • Managed front desk area in a neat and organized fashion including greeting clients.
  • Worked front desk scheduling appointments, greeting clients, and answering phones.
  • Managed the front desk including greeting clients, answering phones & emails.
  • Answer voice and videophones, greeting clients with and without appointments.
  • Manage the front desk while greeting clients and taking inquiries.

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43. People

low Demand
Here's how People is used in Front Desk Receptionist jobs:
  • Required people skills along with managing and organization skills
  • Served as interlocutor with my English, providing access to people who inside the company did not talk English.
  • Answer phone calls, make reservations, greet guests, check people in/out, clean and stock general areas.
  • Received excellent people skills while working as a clerk, along with handling money, being professional and positive.
  • Check people in/out, make reservations, tend to any/all needs or problems of customers, answer phones, clean
  • Make Phone calls, get people to pay their monthly memberships if balance is owed and renew yearly memberships.
  • Direct people to correct destination, schedule appointments, ensure knowledge of staff movement in and out of organization.
  • Motivated, developed, and directed people as they work, identifying the best people for the job.
  • Greeted people, answered phones, computer entry, reconciled and mailed checks for bills and contract employees.
  • Worked with students from around the world and was able to interact with people from around the world.
  • Cleaned dirty tanning beds, washed towels and put people into their beds and set the times.
  • Respond to numerous phone calls and emails working with a broad range of internal and external people.
  • Resolve / find resolutions for daily challenges from guests & salespeople to managers while handling sensitive account information
  • Answered phones and operated the switchboard, route calls to specific people, answer inquiries about company.
  • Provided assistance to people with basic tasks such as bathing, dressing, grooming and eating.
  • Answer phones, make copies, shred important papers, greet people data entry, payroll.
  • Check people in Gym, make sure they're members and memberships are in good standing.
  • Check in students for tutoring and maintain an inviting personality as people come and go.
  • Put people in tanning beds, Would clean everything, would watch kids in daycare.
  • Set up appointments for Sales Team and was responsible for 2 people on the switchboard.

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44. Specific Destinations

low Demand
Here's how Specific Destinations is used in Front Desk Receptionist jobs:
  • Welcomed persons entering establishment, determined purpose of visit, and escorted them to specific destinations.
  • Greeted members entering establishment, checked membership and directed or escorted them to specific destinations.
  • Greeted residents and visitors entering establishment, directing them to specific destinations when necessary.
  • Greeted customers and potential clients entering establishment and directed them to specific destinations.
  • Greeted all incoming clients, determined nature and purpose of visit, and directed to specific destinations and also scheduled appointments.
  • Greeted persons entering Seek Pal Center, determined nature and purpose of visit, and directed them to specific destinations.
  • Greet patients entering the doctor's office, determine purpose of visit, and direct them to specific destinations.
  • Greet clients determine nature of purpose for visit and direct them or escort them to specific destinations.
  • Greet clients entering establishment, determine purpose of visit, and direct them to specific destinations.
  • Greet patients, determine nature and purpose of visit, and/or direct them to specific destinations.
  • Greet patients and visitors to determine nature of visit and assist them to specific destinations.
  • Greeted persons entering the facility, informed direct or escort them to specific destinations.
  • Greeted visitors, determined purpose of visit, and escorted them to specific destinations
  • Check the visitors in and direct or escort them to specific destinations.
  • Greet persons entering office and direct or escort them to specific destinations.
  • Greet walk-in customers and other visitors and escort them to specific destinations.
  • Direct patients in need of further testing to the specific destinations.
  • Direct or escort them to specific destinations.
  • Checked visitors in and directed or escorted them to specific destinations Informed other employees of visitors arrivals or cancellations.
  • Take orders for merchandise or materials Greet persons entering establishment, or escort them to specific destinations.

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45. Positive Attitude

low Demand
Here's how Positive Attitude is used in Front Desk Receptionist jobs:
  • Developed effective telephone communication skills and consistently kept a positive attitude.
  • Maintain a professional and positive attitude while providing exceptional customer service.
  • Established a positive attitude with all internal and external customers.
  • Provided exceptional guest experiences with a positive attitude.
  • Provide excellent customer service with a positive attitude.
  • Demonstrated positive attitude and actions through a display of courteous service, cooperation, hospitality, and professionalism with spa guests.
  • Learned the importance of a positive attitude and a warm smile and how it improved customer outcomes as well as satisfaction.
  • Offered a positive attitude and disciplined work ethic, while maintaining a quick response to the employees' needs and time.
  • Smile and greet guest with positive attitude upon entering while coordinating game rentals, merchandise sales, and answering telephones.
  • Greet students with a smile; handle student's complaints with professionalism and a positive attitude in fast paced situations.
  • Position requires excellent interaction skills with a positive attitude with the goal of giving the guest a pleasant stay experience.
  • Demonstrated a positive attitude in interactions with patients in order to ensure a friendly environment in which to seek care.
  • Handle several phone lines at a time, keeping a positive attitude with patients, scheduling appointments, insurance.
  • Worked consistently with customers day to day and met their needs with a positive attitude at all times.
  • Greeted customers with a positive attitude and enthusiasm; coordinated game rentals, merchandise sales, and telephones.
  • Greeted each guest who enters the facility with a smile and maintain a positive attitude at all times.
  • Worked well independently and exhibit a positive attitude with all complaints, questions, concerns and suggestions.
  • Create the initial experience for all customers with a positive attitude and energy at the front desk.
  • Exhibited a positive attitude and behavior consistent with the philosophy, values and mission of the YMCA.
  • Check out guests, pull and file paperwork, maintain proper work flow and positive attitude.

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46. Financial Statements

low Demand
Here's how Financial Statements is used in Front Desk Receptionist jobs:
  • Obtain and compile copies of applicant's credit history, corporate financial statements, and other financial information.
  • Used software applications to prepare and update medical reports, invoices, financial statements, etc.
  • Performed bookkeeping duties, such as collections, preparing and sending financial statements and bills.
  • Reviewed Illinois State student's financial statements to correct any discrepancies.
  • Created Excel based financial statements with debit/credit 0/0 formulas and ratios.
  • Verified medical insurance coverage, maintained financial statements, received Co-payments and entered daily payments in computer an maintained monthly currency.
  • Review financial statements sales and activity reports.
  • maintain with co-workers and guest a good communication skills, clerical skills by maintain a log with financial statements daily.
  • Operate office equipment and other software applications to prepare and transmit reports, insurance forms, and financial statements.
  • Implement accounting policies and procedures Prepare and maintain monthly financial statements and reports Full scope of secretarial duties
  • scheduled appointments, check in/check out, went over financial statements, entered insurance payments-used Dentrix system

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47. Patient Payments

low Demand
Here's how Patient Payments is used in Front Desk Receptionist jobs:
  • Handled scheduling of patient appointments-Applied patient payments-Maintained and filed patient charts
  • Confirmed insurance coverage and accepted patient payments.
  • Processed patient payments based on insurance guidelines.
  • Collected patient payments and verified insurance.
  • Collect and post patient payments; prepare daily financial close-outs and submit all forms and fees to the medical billing department.
  • Administrated daily operations filing, answering phones, checked patients in & out for their visit, and collected patient payments.
  • Handled patient payments (cash, credit card), and verified insurance including private insurances and state insurance benefits.
  • Answer phone calls, schedule patients, assist doctors with procedures, collect patient payments, and make daily deposits.
  • Handled copies, faxes, scheduled diagnostic appointments, consults, obtained signed release forms, and accepted patient payments
  • Applied insurance EOB's to appropriate patients accounts, posted patient payments and answered questions regarding their account.
  • Collect and post patient payments as well as all payments and write offs from the insurance companies.
  • Post patient payments * Nightly reconcile cash, checks, credit card payment to Collections Reconciliation report.
  • Calculate charges, collect patient payments, and balance money with daily receipts per clinic protocol.
  • Receive patient payments, record them in database and provide receipts as well as cash management.
  • Obtain, verify, and submit patient insurance information and process copay and other patient payments.
  • Answered phones; insurance verification; claim submission; posting of insurance and patient payments.
  • Updated Patient Charts as well as creating New Patient Records/ Posting Insurance and Patient Payments.
  • Collect and enter patient payments based on in-office estimates and billing after insurance has paid.
  • Collected and posted patient payments, maintained accounts receivable and mailed bills to patients.
  • Receive patient payments, balance drawer at end of day, and drop deposits.

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48. Travel Directions

low Demand
Here's how Travel Directions is used in Front Desk Receptionist jobs:
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Answer inquires pertaining to hotel services and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Greeted, registered and assigned rooms to guest, I also provided information regarding dining, entertainment and travel directions.
  • Answer any questions they may have regarding the hotel's services, charges, dinning facilities and travel directions.
  • Answer queries regarding the hotel s services, charges, dining facilities, sports facilities and travel directions.
  • Answer inquiries pertaining to motel services, shopping, dining, entertainment, and travel directions.
  • Answered inquiries about the hotel's services and facilities, shopping, dining and travel directions.
  • Answer inquiries about hotel services, travel directions, make dining or entertainment recommendations.
  • Demonstrated ability to answer questions about hotel services, travel directions and nearby dining.
  • Provided information on shopping, dining, entertainment, and travel directions for guests.
  • Answered inquiries pertaining to housing services, student registration, and travel directions.
  • Answer questions pertaining to hotel services, guest registration, and travel directions.
  • Take calls and provide information regarding services, charges and travel directions.
  • Handle guest check-ins and check-outs appropriately Answer queries regarding the hotel's services, charges, dining facilities, and travel directions
  • Answer questions pertaining to hotel services, room reservations, travel directions, food reservations ect.
  • Answer inqueries regarding services, charges, dining facilities, and travel directions.

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49. POS

low Demand
Here's how POS is used in Front Desk Receptionist jobs:
  • Cultivated positive relationships with participants by interacting with them and giving gum tours.
  • Position included daily interaction with supervisors, sales representatives and Human Resources team.
  • Maintained efficient and positive communication in order to foster a pleasant environment.
  • Established and maintained positive membership relationships to encourage loyalty among members.
  • Provided excellent customer service as well as maintained a positive attitude.
  • Greeted customers entering facility, determining nature and purpose of visit.
  • Used cash register for monetary transactions and provided positive customer service
  • Scanned daily clinical documents, charge tickets and daily collections/deposits.
  • Maintain positive attitude and contribute toward a quality work environment.
  • Offered exceptional customer service and promoted a positive experience.
  • Provided appropriate postoperative instructions as prescribed by dentist.
  • Deposited guest-valuables in hotel safes and safe-deposit boxes.
  • Provided and fostered positive patient interactions.
  • Accommodated special request whenever possible.
  • Swim Instructor/Coach position required in-pool/out-of-pool instruction, teaching safety skills as well as strokes for effective swim technique to all ages.
  • Follow a daily routine of printing reports, taking payments, handling credit card authorizations, posting payments to certain accounts.
  • Greeted all patients and visitors in a friendly and pleasant manner while taking payments and creating a positive rapport with them.
  • Greet persons entering establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
  • Greeted members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, filing and posting.

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50. Word Processing

low Demand
Here's how Word Processing is used in Front Desk Receptionist jobs:
  • Experienced in preparing and reviewing correspondence and performed various receptionist application using Microsoft Office Suite and word processing software.
  • Scheduled appointments Checked in patients Entered patient information Collected payments Word Processing MedWare Scheduler Scanning and Faxing
  • Provided daily routine clerical support including word processing, data entry and records management.
  • Assisted in typing/word processing, mail preparation and distribution of necessary materials.
  • Completed word processing/clerical duties, and assisted management with marketing duties.
  • Prepared and organized documents via word processing on personal computer.
  • Performed general office work including answering phone calls, word processing and filing, and other administrative duties as assigned.
  • Scheduled appointments in a busy front office, also answer heavy overflow of incoming calls, and including word processing.
  • Completed general office duties such as, word processing, data entry, auditing documents, and answering the phone.
  • Established and maintained office records through use of word processing, electronic database, spreadsheet, and graphic software.
  • Performed a wide variety of reception work including typing, word processing, data entry, and proof reading.
  • Provided patient/guest relations, word processing, and some medical reporting functions for a 300 patient convalescent home.
  • Performed basic functions on the computer such as utilizing word processing and email programs also update new applications.
  • Administer light word processing in the form of sending and responding to email and typing correspondence as needed.
  • Experience with software applications: Spreadsheets, QuickBooks, Word processing, Excel, and Database management.
  • Performed clerical duties that included data entry, word processing, faxing tutoring schedules to parents.
  • Send prescription refill requests to Medical Assistants Scheduling, Word Processing, Professionalism, Quality Focus.
  • Prepare daily reports, folios and other documents using word processing, excel, and spreadsheets.
  • Performed various clerical duties such as word processing, Excel, faxing, scanning and filing.
  • Prepare reports, letters, and other documents, using word processing, and spreadsheet.

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20 Most Common Skill for a Front Desk Receptionist

Front Desk17.6%
Customer Service14.7%
Phone Calls13.5%
Insurance Companies8.2%
Appointment Scheduling7.7%
Patient Care7.5%
Data Entry5.3%
Medical Records3.7%

Typical Skill-Sets Required For A Front Desk Receptionist

RankSkillPercentage of ResumesPercentage
1
1
Front Desk
Front Desk
14.8%
14.8%
2
2
Customer Service
Customer Service
12.4%
12.4%
3
3
Phone Calls
Phone Calls
11.4%
11.4%
4
4
Insurance Companies
Insurance Companies
6.9%
6.9%
5
5
Appointment Scheduling
Appointment Scheduling
6.5%
6.5%
6
6
Patient Care
Patient Care
6.3%
6.3%
7
7
Data Entry
Data Entry
4.4%
4.4%
8
8
Medical Records
Medical Records
3.1%
3.1%
9
9
Credit Card Transactions
Credit Card Transactions
2.6%
2.6%
10
10
Office Supplies
Office Supplies
2.4%
2.4%
11
11
Scheduling Appointments
Scheduling Appointments
2.2%
2.2%
12
12
Reception Area
Reception Area
2.1%
2.1%
13
13
Check-In
Check-In
1.6%
1.6%
14
14
Telephone Calls
Telephone Calls
1.4%
1.4%
15
15
Sort
Sort
1.2%
1.2%
16
16
Greeting Patients
Greeting Patients
1.1%
1.1%
17
17
Computer System
Computer System
1%
1%
18
18
Check Patients
Check Patients
1%
1%
19
19
EMR
EMR
0.9%
0.9%
20
20
High Volume
High Volume
0.9%
0.9%
21
21
Appropriate Person
Appropriate Person
0.9%
0.9%
22
22
Night Audit
Night Audit
0.8%
0.8%
23
23
Guest Satisfaction
Guest Satisfaction
0.8%
0.8%
24
24
Direct Calls
Direct Calls
0.7%
0.7%
25
25
Greeting Guests
Greeting Guests
0.7%
0.7%
26
26
Greeting Customers
Greeting Customers
0.6%
0.6%
27
27
Appropriate Departments
Appropriate Departments
0.6%
0.6%
28
28
New Members
New Members
0.6%
0.6%
29
29
Patient Demographics
Patient Demographics
0.6%
0.6%
30
30
Administrative Tasks
Administrative Tasks
0.6%
0.6%
31
31
Telephone Switchboard
Telephone Switchboard
0.6%
0.6%
32
32
Staff Members
Staff Members
0.5%
0.5%
33
33
Customer Complaints
Customer Complaints
0.5%
0.5%
34
34
Powerpoint
Powerpoint
0.5%
0.5%
35
35
Patient Files
Patient Files
0.5%
0.5%
36
36
Patient Accounts
Patient Accounts
0.5%
0.5%
37
37
Bank Deposits
Bank Deposits
0.5%
0.5%
38
38
Hippa
Hippa
0.5%
0.5%
39
39
Hipaa
Hipaa
0.5%
0.5%
40
40
Treatment Plans
Treatment Plans
0.4%
0.4%
41
41
Room Availability
Room Availability
0.4%
0.4%
42
42
Greeting Clients
Greeting Clients
0.4%
0.4%
43
43
People
People
0.4%
0.4%
44
44
Specific Destinations
Specific Destinations
0.4%
0.4%
45
45
Positive Attitude
Positive Attitude
0.4%
0.4%
46
46
Financial Statements
Financial Statements
0.4%
0.4%
47
47
Patient Payments
Patient Payments
0.4%
0.4%
48
48
Travel Directions
Travel Directions
0.4%
0.4%
49
49
POS
POS
0.4%
0.4%
50
50
Word Processing
Word Processing
0.4%
0.4%

27,129 Front Desk Receptionist Jobs

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