Front Desk Receptionist - Shewmake Plastic Surgery
Front desk receptionist job in Little Rock, AR
We are seeking a Front Desk Receptionist to join our team at Shewmake Plastic Surgery located in Little Rock, AR with a passion for collaboration and helping patients achieve their goals. Must have a love for the aesthetic industry, a willingness to learn and train, and an eagerness to build and grow with us!
Schedule:
Monday - Thursday 8:30 AM- 5:00 PM, Friday 8:30 AM- 1:30 PM
Responsibilities:
Customer service: Greeting patients, checking them in and out, and providing information about treatments
Sales: help to sell retail products by offering our services (membership, weightloss, skincare products, lasers, etc…) to our patients.
Appointments: Scheduling appointments, coordinating future appointments, and keeping patients on schedule
Billing: Processing billing paperwork, and collecting payments
Inventory: Ensuring the office is stocked with inventory
Patient preparation: Helping prepare patients for medical treatments (if needed)
Communication: Answering phone calls and emails, and writing follow-up emails
Office management: Maintaining the front desk area, managing the reception area, and participating in staff meetings
Medical records: Maintaining medical records
Product sales: Selling products
Office events: Assisting with office events
Qualifications:
Knowledge of medical terminology, cosmetic procedures, and skincare products
2 Year Experience as a Front Desk experience medical office or medical spa setting
Experience answering phones in a medical office environment
Excellent communication, organizational, and management skills
Must have proficient computer and typing skills
Benefits:
Attractive incentive-based compensation structure
401K with company match
PTO
Medical, Dental, Vision and additional insurance
Much more!
Front Desk Coordinator - Little Rock, AR
Front desk receptionist job in Little Rock, AR
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Part time: Monday, Friday & Saturday * Must be willing to work Monday, Friday & most Saturdays *
Holiday Pay
Competitive Pay $16/hr - $18/hr with lucrative BONUSES
What we are looking for in YOU and YOUR skillset!
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures and direction.
* Willingness to learn and grow
* Accepting constructive criticism in a positive manner and using it as a learning tool.
* Office management or marketing experience a plus!
* Able to stand and/or sit for long periods of time
* Able to lift up to 50 pounds
* Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Receptionist $16-17 Evening/Weekend (Part Time)
Front desk receptionist job in Little Rock, AR
Description “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents' quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”-Arrow Team Member
Position- Receptionist
Position Type- Part TimeLocation: Little Rock, Arkansas Our starting wage for Receptionists is: $16.00-$17.00 per hour!
Shift Schedule- Every other Saturday/Sunday 9am-5pm
Monday/Tuesday/Wednesday 4pm-7pm Come join our team at The Summit Senior Living located at 16100 Chenal Valley Dr. Little Rock, Arkansas 72223! We are looking for someone (like you):
Be the “First Face” of the community. As the first encounter a visitor has with the community, you will serve as the welcoming host, providing exceptional customer service during every interaction.
Be the “Go-To Guide”: Answer, or help find the answer, to any questions received by residents, vendors, guests, or employees, whether in person or by telephone.
Be an “Exceptional Assistant.” Assist the administrative team in completing any tasks assigned and ensure that phone calls are answered in a timely and professional manner.
What are we looking for?
You must be at least eighteen (18) years of age.
You shall have a high school diploma, or equivalent.
You will possess clear verbal and written communication skills.
Able to follow written and verbal directions and apply practical solving skills if needed.
You will have a positive and energetic attitude.
You must be professional in appearance and conduct.
You must have the ability to frequently lift and/or move items up to 25 pounds.
You must be criminally cleared.
Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.
This position is active and requires standing, walking, bending, kneeling, and stooping most of the day. Sedentary periods of one to three hours are also required. This position requires employee to be able to retrieve items from storage, including overhead bins or cabinets.
Employment Benefits (We value our benefits):
Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.
Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)
Disability insurance (Full Time)
Employee assistance program
Weekly Employee Recognition Program
Life insurance (Full Time)
Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)
Tuition Reimbursement (after 90 days for FT AND PT employees)
Employee Referral Program (FT, PT, and PRN)
Complimentary meal each shift (FT, PT, and PRN)
Daily Pay Option
Direct Deposit
Did we mention that we PROMOTE FROM WITHIN?
Do you want to see how much fun we are at The Summit Senior Living? Please visit us via Facebook: ********************************************* take a look at our website: ************************** Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kim Piaggio, ************.
Click here to hear about Arrow's Core Values!About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 33 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 1,900 employees!Arrow Senior Living YouTube-Click Here
Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law. Keywords: coordinator, senior living, nursing home, retirement community, accounting, bookkeeping, front desk, receptionist
Auto-ApplyReceptionist (Excel)
Front desk receptionist job in Little Rock, AR
Job Details Entry 5285 Goodwill Industries of Arkansas Inc - Little Rock, AR Full Time $16.00 - $16.00 Hourly DayRECEPTIONIST (EXCEL)
We are looking for an experienced Bilingual Receptionist to join our team. This position serves as The
Excel Center's first point of contact for school visitors and callers. Responsible for answering/routing all
incoming calls, greeting visitors, and referring to appropriate staff or department in a friendly and
professional manner. Ensures employee, visitor, and facility situations are appropriately and promptly
addressed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Answer phones in a timely manner. Route calls to appropriate personnel. Screen calls for
superintendent, directors, and teachers. Communicate with visitors/guests with diplomacy and tact
remaining professional at all times. This duty is performed daily, about 50% of the time.
2. Greet visitors/guests, ascertain business, direct to proper location/personnel. Communicate with
visitors/guests with diplomacy and tact remaining professional at all times and firm when necessary.
This duty is performed daily, about 20% of the time.
3. Prepare documents (Word & Excel) as directed. This duty is performed daily, about 10% of the time.
4. Maintain employee in/out log; maintain visitor sign-in log; issue visitor badges for the location
assigned. This duty is performed daily, about 5% of the time.
5. Miscellaneous duties as assigned to include sign for deliveries and inform recipients. This duty is
performed daily, about 5% of the time.
6. Coordinates scheduling for back-up relief; advises supervisor concerning scheduling conflicts and
assistance required. This duty is performed as needed.
7. Translate school and outreach information from English to Spanish. This duty is performed daily,
about 5% of the time.
9. Support students, teachers, life coaches, and other staff with translation needs. This duty is
performed daily, about 5% of the time.
10. Perform any other related duties as required or assigned
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g.
data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience
and/or training, or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
-Bilingual: able to translate between English and Spanish in verbal and written communication
SOFTWARE SKILLS REQUIRED
Basic: Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
ADDITIONAL INFORMATION
Ability to communicate clearly and distinctly with employees and guests using effective speaking and
writing skills in English and Spanish. Able to translate between the two languages accurately.
Demonstrated ability to articulate words and instructions clearly and accurately. Able to manage
difficult visitor situations in the lobby area. Very good telephone etiquette; able to determine business
nature of the caller and direct to the appropriate contact at The Excel Center. Basic Word, PowerPoint,
Outlook, and Excel skills.
Receptionist-FT
Front desk receptionist job in Little Rock, AR
About Company:
Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I-IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
Why join us? We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.
:
The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.
Responsibilities:
Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
Greet patients upon arrival and initiates completion of required forms.
Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
Maintain schedule and inform office staff of schedule changes.
Update computer database and enrollment logs
Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
Maintain forms files including consent, physical exam and neurological exam files.
Maintain and uses office equipment appropriately.
Disburse checks for patient expenses as appropriate.
Receive and distribute mail.
Schedule outside tests as necessary including CT scans and x-rays.
Fax and make copies as requested.
Request medical records from outside offices as necessary.
Do general filing.
Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG's objectives.
Skills and Qualifications:
Education and experience
High school diploma/GED required.
Requirements
Organizational skills.
Detail oriented.
Ability to work in a dynamic environment.
Ability to work as a team member.
Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
Knowledgeable in medical terminology
Excellent communication skills (interpersonal, written, verbal)
Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)
Auto-ApplyFront Desk Associate
Front desk receptionist job in Little Rock, AR
Job DescriptionGenesis Health Clubs is now hiring Desk Associate at all three Little Rock locations. This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities:
Executes procedures as outlined by front desk manual
Answer phones, take messages and transfer calls
Knowledgeable of Clubs amenities and surroundings
Communicates kindly and sincerely using members name
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures front desk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Expectations:
Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Ability to respond to common inquiries or complaints from members
Job Requirements:
Available to work weekends and evenings and holidays
Must hold current CPR certification or obtain within 60 days of start date
Ability to work well with others
Experience in cash handling and credit cards
Customer service abilities
Physical Requirements:
Ability to stand for long periods of time
Ability to lift up to 35 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking
Medical Receptionist/Check In Clerk
Front desk receptionist job in Little Rock, AR
Great Little Rock Specialty Clinic adding an addition to their busy front desk. Schedule appointments, verify insurance, Collect Co-pays, Update Patient demographics into EMR, process incoming Referrals Plus! Monday-Friday, 7:30am-4:30pm, Rotates Fridays off at Noon after 90 days!
Must have Stable Work History & Great References! Great Group/Benefits! Direct Hire!
Medical Front Office
Front desk receptionist job in Little Rock, AR
Join a Dynamic Front Office Team at a Busy Specialty Clinic in Little Rock! Are you ready to make a meaningful impact in healthcare administration while enjoying fantastic benefits? Look no further! We're seeking a dedicated individual to join the permanent front office team at a bustling specialty clinic.
About the Clinic:
- Prioritizing your well-being: Enjoy the peace of mind with 95% employer-paid medical benefits.
- Work-life balance: Monday through Friday, 8:30 am to 5:00 pm schedule means you can have your weekends free to relax and recharge.
Job Duties:
- Be the face of the clinic: Greet patients, check them in/out, and ensure they have a seamless experience from start to finish.
- Keep things organized: Manage appointment scheduling efficiently to ensure smooth clinic operations.
- Ensure accuracy: Verify insurance information to facilitate hassle-free billing processes.
- Handle financial transactions: Collect co-pays and post payments accurately to maintain financial integrity.
If you're someone who thrives in a fast-paced environment, enjoys interacting with patients, and wants to be part of a supportive team, we'd love to hear from you!
Receptionist- Little Rock Float Pool
Front desk receptionist job in North Little Rock, AR
Receptionist - Float Pool
Perks of the Float Pool:
Part time, variable hour position allows for you to make your own schedule.
Paid mileage/mileage reimbursement
Expand your knowledge by traveling and working in different clinics
I. Job Summary / Job Purpose
Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
II.Key Responsibilities
Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guideline.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepare charts for patient appointments making sure all necessary information is complete.
Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
Perform other duties as assigned.
III. EngageMED Core Expectations
At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of CHI.
IV. Core Job Competencies
Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:
Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
Learning and Growth: has a commitment to continuous professional and organizational learning
Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Role-Specific Behaviors: these additional behaviors are necessary in the role:
Knowledge of insurance authorization/billing requirements.
Demonstrate strong customer service and communication skills.
Organizational and time management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.
Skills, Knowledge or Abilities critical to this role:
Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.
V. Job Requirements / Qualifications
a. Education / Accreditation / Licensure (required & preferred):
High school diploma or equivalent required.
b. Experience (required and preferred):
0 1 year healthcare experience preferred.
VI. Disclaimers
This job description reflects EngageMED assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Front Desk Agent
Front desk receptionist job in Maumelle, AR
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Receptionist
Front desk receptionist job in Little Rock, AR
Full-time Description
SUMMARY OF RESPONSIBILITIES
The position of Receptionist is responsible for relaying incoming telephone calls and greeting visitors in a professional manner while performing various patient intake duties.
Essential Functions:
Consistently provides excellent patient service by maintaining the highest degree of courtesy, confidentiality, and professionalism, by, among other things, checking patients in timely and efficiently. Ensures that new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm appropriate pharmacy locations and address, and keep documents in an organized and secure manner. For follow-up visits, this position confirms demographic information and makes all necessary notations in the patient's file with respect to contact information, addresses, and insurance providers.
Greets all patients with enthusiasm and a smile upon entry and exit from PTCOA/ISI. Operates and answer multi-line telephone system, takes accurate messages, and transfers telephone calls to appropriate individuals in an efficient manner.
Collects patient co-pays or payments on outstanding balances. As such, this position is responsible for conducting a daily accounting and balance of the cash drawer, processing credit card payments, posting payments to patient records, and maintaining a spreadsheet of all payments received and used in reconciling payments.
Notifies UDT Collector of patients needing to provide samples.
Assists with patient scheduling and rescheduling.
Performs pre-registration/registration processes for all scheduled visits, verifies eligibility, submits notifications. Handles a high volume of scheduled appointments without degradation of work quality.
Verifies patient's demographics and accurately inputs this information into the Practice Management System, including documenting the accounts thoroughly.
Verifies and understands insurance benefits, documents patient's responsibility based on copays/estimates at the time of service in a timely fashion prior to the patient being scheduled.
Communicates with patients in a proactive, professional, and courteous fashion in order to attain any necessary information for appropriate account updates and benefits investigation.
Communicates with administrative and clinical staff to resolve issues and/or patient concerns.
Research coverage criteria with insurance companies, other third-party documentation, and compendiums to determine eligibility for services in a timely manner. Utilize multiple insurance healthcare websites and portals.
Independently investigates, documents, and operationalizes payor-specific requirements for unique / specialized eligibility scenarios.
Assists patients and guarantors with coordination of benefits as required.
Attains referrals from third party payors as required and appropriately documents in system, in accordance with the standards and policies developed by the departments.
Coordinates and Re-Schedules appointments as necessary
Assists patients, team members, and visitors in a courteous and professional manner always in accordance with PTCOA.
Acts as a backup and performs any duties performed by the other Patient Access Eligibility Specialists team members.
Completes daily assignments/work lists.
Updates insurance carriers for established patients.
Facilitates and participates in gathering accurate patient billing information.
Support the patient privacy/confidentiality policies and regulations under HIPAA for patients and their medical records.
Enters patient, referrals, and correspondence/communication actions and other data in an information system.
Daily work is accomplished with minimal direct supervision.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided.
Other responsibilities and projects assigned by management as needed.
Demonstrate impeccable integrity in a professional and courteous manner at all times.
Coordinates visits with sales representatives, meetings, and addresses any applicable questions that arise as to scheduling.
Arrives at scheduled start times dependably and punctually. Prior to departure, and as available throughout the day, prepare for the next day by organizing the reception area, copying forms, and otherwise organizing the waiting area.
Receives and sign for packages and delivers to the appropriate person promptly.
Requirements
CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES
Participate in continuing education/training activities including monthly online training.
Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Identify yourself in a pleasant and positive manner.
Take responsibility for helping the caller.
Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
Consistently evaluate work and determine if further steps are needed to meet client expectations.
Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
Ensure compliance with regulatory standards.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adhere to administrative and departmental policies.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to interpret a variety of instructions furnished in written, or oral form
Excellent oral and written communication skills.
Demonstrate a high attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.
REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires a high school diploma or educational equivalent. Two (2) years of prior medical office experience is preferred.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. Days and hours of work are expected to include 7:00 a.m. to 5:00 p.m. (Monday through Thursday) or otherwise as assigned. Occasional overtime may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, and reaching. The incumbent may operate any or all of the following standard office equipment including but not limited to multi-line telephone system, postage meter, facsimile machines, calculator, photocopy machine, computer/printer, and coffee maker. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Front Desk
Front desk receptionist job in Bryant, AR
Job Description
Do you make great first impressions? Are you someone who never meets a stranger? If so, HealthCARE Express is looking for reliable, energetic individuals to join our Director of First Impressions (D.O.F.I.) team. As the face of the company, this front desk position plays a critical role in our organization and patient care.
Responsibilities:
In this role, you will be responsible for greeting patients, verifying their information, and providing assistance when needed. You'll answer phone calls courteously and promptly, ensure clinic forms are replenished, and maintain accurate payment records for patient accounts. Additionally, you'll scan patient information, verify insurance, and maintain confidentiality in line with HIPAA regulations. Your responsibilities also include addressing patient concerns in a timely manner, working professionally with both patients and medical staff, and remaining flexible for cross-training opportunities. Occasionally, you may take on tasks outside the usual scope of practice to help drive our organization's mission forward.
Compensation: $15.00 and up per hour, depending on experience.
Schedule: 12-hour shifts, rotating Saturdays, 30+ hours per week.
Benefits: Health Insurance, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, Accident Insurance, Critical Illness, Benefit Time Off, and Bereavement Leave.
Job Requirements
Success in this role requires strong organizational skills, strict confidentiality, effective communication, and exceptional customer service. You should also be familiar with clinical office operations and basic computer systems. This position plays a pivotal role in the growth of our organization. We encourage personal development and pride ourselves on a fun work environment, complete with monthly themed dress-up days.
About Us
HealthCARE Express operates 16 urgent care facilities, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana.
Training
New hires may have to attend a 4-day training session in Texarkana, TX, as part of the onboarding process.
#IND100
Veterinary Hospital Receptionist
Front desk receptionist job in Bryant, AR
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
* We love all pets like our own
* We're the future of the pet industry
* We're here to improve lives
* We drive outstanding results together
* We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.
All hospital partners are responsible for performing duties in a way that creates an environment in which:
* The patient's needs always come first.
* Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
* Contentious issues are dealt with and resolved as they occur, or as soon as is possible.
* exceptional teamwork and commitment to shared goals benefits the entire organization.
Essential Job Functions
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
* Assume primary responsibility for answering the practice phone and routing calls appropriately.
* Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
* Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
* Participate in the training of new staff members and general dissemination of knowledge as required.
* Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
* Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
* Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Other Duties and Responsibilities
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick/vs. well, etc.).
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients. This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care. At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.
Impact
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal.
Supervisory Responsibility
This position has no immediate supervisory duties.
Education/Experience
* High school diploma is a requirement.
* Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
* Must have excellent written and verbal communication skills.
* Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
* Must have exceptional telephone and computer skills.
* Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
* Preferred: Previous experience using a Practice Management System
Competencies: Completed by Total Rewards Department
Work Environment:
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.
Contacts
This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: ************************************************************************************
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Part Time Receptionist
Front desk receptionist job in Conway, AR
Job Description
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Responsibilities
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements:
Excellent phone etiquette
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
About us:
Chris Crain Enterprises and its partner entities, strive to be leaders in the car sales and service industry. We recruit enthusiastic team members who are passionate about making the car buying and car servicing experience a positive one each and every time. Customer experience is our top priority and we truly believe that is what creates lasting relationships with our customers so they will come back to us again and again for their car purchase and service needs. Our motto is “We Say Yes!”
Receptionist
Front desk receptionist job in Conway, AR
Job DescriptionDescription:
We are seeking a friendly, organized, and professional Receptionist to join our team at Klaasmeyer Construction. As the first point of contact for our company, you will play a crucial role in creating a welcoming environment for clients, visitors, and employees.
The ideal candidate has excellent communication skills, a positive attitude, and the ability to multitask efficiently. You will ensure the front desk operates smoothly and provide essential administrative support across the organization.
Key Responsibilities:
•Greet and welcome clients, visitors, and vendors in a professional and friendly manner.
•Answer, screen, and forward incoming phone calls on a multi-line phone system.
•Provide basic and accurate information in-person and via phone/email.
•Receive, sort, and distribute daily mail, deliveries, and packages.
•Schedule appointments, book conference rooms, and manage calendars.
•Perform other clerical receptionist duties such as filing, scanning, shredding, and mailing.
•Keep the reception area and conference rooms tidy, organized, and presentable.
•Order office supplies and keep an inventory of stock.
•Assist with administrative tasks and projects as assigned by management.
•Any other duties as assigned.
Requirements:Qualifications:
High school diploma or GED required; Associate's or Bachelor's degree is a plus.
At least one year of experience in a receptionist, administrative assistant, or customer service role.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
Exceptional verbal and written communication skills.
Strong multitasking and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
Professional demeanor.
Preferred Skills:
Experience with multi-line phone systems.
Bilingual abilities (e.g., Spanish/English).
Knowledge of administrative and clerical procedures.
Receptionist
Front desk receptionist job in Sherwood, AR
Camping World is seeking a Receptionist for our growing team.
Camping World is currently seeking a highly motivated and forward-thinking Receptionist to join our team! You will be a key contributor to providing a meaningful customer experience. We are looking for someone with a proven track record and desire to grow within our organization.
What You'll Do:
First point of contact for customers
Greet and welcome customers
Set tone for a positive customer experience
Check in VIP appointments and direct customers to the appropriate team member(s)
Coordinate front desk activities including answering and directing incoming phone calls
Track incoming sales calls in our CRM
Maintain a strong work ethic with total commitment to success every day
Assist customers with any questions directed to the reception desk
Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary
What You'll Need to Have for the Role:
High School education or equivalent
Previous experience in a high-standard customer service environment preferred
Excellent interpersonal, presentation and relationship-building skills
Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
Strong organizational skills with the ability to multitask
Ability to effectively respond to and meet the needs of a diverse client base Computer skills: MS Office
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated.
Pay Range:
$14.00-$16.53 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyFront Desk Coordinator - Little Rock, AR
Front desk receptionist job in Little Rock, AR
Job Title: Wellness Coordinator - Full Time Pay Range: $16 - $18 per hour (depending on experience) + BONUS Potential PTO & Holiday Pay Roughly 40hours/week, 2+ Saturdays a month
* Must be willing to work at least 2 Saturdays a month (10am - 4pm) *
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
The Opportunity:
We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.
Key Responsibilities:
Sales & Membership Conversion:
Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.
Customer Service & Patient Engagement:
Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.
Clinic Operations & Organization:
Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.
Administrative Support:
Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
Manage incoming calls, answering questions, and scheduling appointments as needed.
Maintain patient records with attention to detail, ensuring confidentiality and accuracy.
Teamwork & Marketing:
Participate in marketing and sales initiatives designed to attract new patients to the clinic.
Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.
Qualifications:
Bilingual preferred.
Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
High school diploma or equivalent (Associate's degree or higher preferred).
Positive, upbeat attitude with a passion for helping others and driving sales.
Strong sales abilities, confident in presenting and closing memberships and service packages.
Willingness to learn, grow, and contribute to a high-performing sales culture.
Ability to work weekends and evenings as needed.
Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Ability to lift up to 50 pounds.
Previous office management or marketing experience a plus.
Why Join Us?
Competitive pay with performance-based incentives.
Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
Opportunities for career advancement and growth.
Be part of a nationwide movement to make chiropractic care accessible and affordable to all.
If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!
Auto-ApplyReceptionist- Hot Springs Float Pool
Front desk receptionist job in North Little Rock, AR
Description:
Receptionist
I. Job Summary / Job Purpose
Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
II.Key Responsibilities
Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guideline.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepare charts for patient appointments making sure all necessary information is complete.
Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
Perform other duties as assigned.
III. EngageMED Core Expectations
At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of CHI.
IV. Core Job Competencies
Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:
Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
Learning and Growth: has a commitment to continuous professional and organizational learning
Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Role-Specific Behaviors: these additional behaviors are necessary in the role:
Knowledge of insurance authorization/billing requirements.
Demonstrate strong customer service and communication skills.
Organizational and time management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.
Skills, Knowledge or Abilities critical to this role:
Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.
V. Job Requirements / Qualifications
a. Education / Accreditation / Licensure (required & preferred):
High school diploma or equivalent required.
b. Experience (required and preferred):
0 1 year healthcare experience preferred.
VI. Disclaimers
This job description reflects EngageMEDs assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Requirements:
Receptionist
Front desk receptionist job in Hot Springs, AR
Job DescriptionDescription:
SUMMARY OF RESPONSIBILITIES
The position of Receptionist is responsible for relaying incoming telephone calls and greeting visitors in a professional manner while performing various patient intake duties.
Essential Functions:
Consistently provides excellent patient service by maintaining the highest degree of courtesy, confidentiality, and professionalism, by, among other things, checking patients in timely and efficiently. Ensures that new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm appropriate pharmacy locations and address, and keep documents in an organized and secure manner. For follow-up visits, this position confirms demographic information and makes all necessary notations in the patient's file with respect to contact information, addresses, and insurance providers.
Greets all patients with enthusiasm and a smile upon entry and exit from PTCOA/ISI. Operates and answer multi-line telephone system, takes accurate messages, and transfers telephone calls to appropriate individuals in an efficient manner.
Collects patient co-pays or payments on outstanding balances. As such, this position is responsible for conducting a daily accounting and balance of the cash drawer, processing credit card payments, posting payments to patient records, and maintaining a spreadsheet of all payments received and used in reconciling payments.
Notifies UDT Collector of patients needing to provide samples.
Assists with patient scheduling and rescheduling.
Performs pre-registration/registration processes for all scheduled visits, verifies eligibility, submits notifications. Handles a high volume of scheduled appointments without degradation of work quality.
Verifies patient's demographics and accurately inputs this information into the Practice Management System, including documenting the accounts thoroughly.
Verifies and understands insurance benefits, documents patient's responsibility based on copays/estimates at the time of service in a timely fashion prior to the patient being scheduled.
Communicates with patients in a proactive, professional, and courteous fashion in order to attain any necessary information for appropriate account updates and benefits investigation.
Communicates with administrative and clinical staff to resolve issues and/or patient concerns.
Research coverage criteria with insurance companies, other third-party documentation, and compendiums to determine eligibility for services in a timely manner. Utilize multiple insurance healthcare websites and portals.
Independently investigates, documents, and operationalizes payor-specific requirements for unique / specialized eligibility scenarios.
Assists patients and guarantors with coordination of benefits as required.
Attains referrals from third party payors as required and appropriately documents in system, in accordance with the standards and policies developed by the departments.
Coordinates and Re-Schedules appointments as necessary
Assists patients, team members, and visitors in a courteous and professional manner always in accordance with PTCOA.
Acts as a backup and performs any duties performed by the other Patient Access Eligibility Specialists team members.
Completes daily assignments/work lists.
Updates insurance carriers for established patients.
Facilitates and participates in gathering accurate patient billing information.
Support the patient privacy/confidentiality policies and regulations under HIPAA for patients and their medical records.
Enters patient, referrals, and correspondence/communication actions and other data in an information system.
Daily work is accomplished with minimal direct supervision.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided.
Other responsibilities and projects assigned by management as needed.
Demonstrate impeccable integrity in a professional and courteous manner at all times.
Coordinates visits with sales representatives, meetings, and addresses any applicable questions that arise as to scheduling.
Arrives at scheduled start times dependably and punctually. Prior to departure, and as available throughout the day, prepare for the next day by organizing the reception area, copying forms, and otherwise organizing the waiting area.
Receives and sign for packages and delivers to the appropriate person promptly.
Requirements:
CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES
Participate in continuing education/training activities including monthly online training.
Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Identify yourself in a pleasant and positive manner.
Take responsibility for helping the caller.
Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
Consistently evaluate work and determine if further steps are needed to meet client expectations.
Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
Ensure compliance with regulatory standards.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adhere to administrative and departmental policies.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to interpret a variety of instructions furnished in written, or oral form
Excellent oral and written communication skills.
Demonstrate a high attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.
REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires a high school diploma or educational equivalent. Two (2) years of prior medical office experience is preferred.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. Days and hours of work are expected to include 7:00 a.m. to 5:00 p.m. (Monday through Thursday) or otherwise as assigned. Occasional overtime may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, and reaching. The incumbent may operate any or all of the following standard office equipment including but not limited to multi-line telephone system, postage meter, facsimile machines, calculator, photocopy machine, computer/printer, and coffee maker. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Front Desk Coordinator - Bryant, AR
Front desk receptionist job in Bryant, AR
Job Title: Wellness Coordinator - Full Time Pay Range: $15 - $18 per hour (depending on experience) + BONUS Potential PTO & Holiday Pay Lucrative bonus structure 4-5 days per week, including some Saturdays. Close to 40 hours per week.
*
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
The Opportunity:
We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.
Key Responsibilities:
Sales & Membership Conversion:
Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.
Customer Service & Patient Engagement:
Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.
Clinic Operations & Organization:
Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.
Administrative Support:
Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
Manage incoming calls, answering questions, and scheduling appointments as needed.
Maintain patient records with attention to detail, ensuring confidentiality and accuracy.
Teamwork & Marketing:
Participate in marketing and sales initiatives designed to attract new patients to the clinic.
Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.
Qualifications:
Bilingual preferred.
Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
High school diploma or equivalent (Associate's degree or higher preferred).
Positive, upbeat attitude with a passion for helping others and driving sales.
Strong sales abilities, confident in presenting and closing memberships and service packages.
Willingness to learn, grow, and contribute to a high-performing sales culture.
Ability to work weekends and evenings as needed.
Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Ability to lift up to 50 pounds.
Previous office management or marketing experience a plus.
Why Join Us?
Competitive pay with performance-based incentives.
Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
Opportunities for career advancement and growth.
Be part of a nationwide movement to make chiropractic care accessible and affordable to all.
If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!
Auto-Apply