Front Desk Coordinator - Little Rock, AR
Front desk receptionist job in Little Rock, AR
Job Title: Wellness Coordinator - Full Time Pay Range: $16 - $18 per hour (depending on experience) + BONUS Potential PTO & Holiday Pay Roughly 40hours/week, 2+ Saturdays a month
* Must be willing to work at least 2 Saturdays a month (10am - 4pm) *
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
The Opportunity:
We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.
Key Responsibilities:
Sales & Membership Conversion:
Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.
Customer Service & Patient Engagement:
Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.
Clinic Operations & Organization:
Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.
Administrative Support:
Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
Manage incoming calls, answering questions, and scheduling appointments as needed.
Maintain patient records with attention to detail, ensuring confidentiality and accuracy.
Teamwork & Marketing:
Participate in marketing and sales initiatives designed to attract new patients to the clinic.
Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.
Qualifications:
Bilingual preferred.
Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
High school diploma or equivalent (Associate's degree or higher preferred).
Positive, upbeat attitude with a passion for helping others and driving sales.
Strong sales abilities, confident in presenting and closing memberships and service packages.
Willingness to learn, grow, and contribute to a high-performing sales culture.
Ability to work weekends and evenings as needed.
Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Ability to lift up to 50 pounds.
Previous office management or marketing experience a plus.
Why Join Us?
Competitive pay with performance-based incentives.
Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
Opportunities for career advancement and growth.
Be part of a nationwide movement to make chiropractic care accessible and affordable to all.
If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!
Auto-ApplyFront Desk
Front desk receptionist job in Little Rock, AR
Available Multiple Little Rock-Area Locations: Sherwood, Maumelle & Bryant
Do you make great first impressions? Are you someone who never meets a stranger? If so, HealthCARE Express is looking for reliable, energetic individuals to join our Director of First Impressions (D.O.F.I.) team at several Little Rock-area clinics, including our Sherwood, Bryant, and Maumelle locations. As the face of our clinics, this front desk position plays a vital role in both our organization and the patient experience.
Responsibilities
In this role, you will greet patients warmly, verify demographic and insurance information, and provide assistance as needed throughout their visit. You will answer phone calls promptly and professionally, ensure clinic forms are stocked, and maintain accurate payment records for patient accounts. Additional duties include scanning patient documents, verifying insurance, and safeguarding patient confidentiality in accordance with HIPAA regulations. You will address patient concerns in a timely manner, collaborate professionally with medical staff, and remain flexible for cross-training opportunities. From time to time, you may also assist with tasks outside your usual scope to help support our mission and clinic operations.
Compensation
$15.00 and up per hour, depending on experience
Schedule
12-hour shifts, rotating Saturdays, 30+ hours per week
Benefits
Health insurance, dental, vision, life insurance, short-term disability, long-term disability, accident insurance, critical illness coverage, benefit time off, and bereavement leave
Job Requirements
Successful candidates will have strong organizational skills, maintain strict confidentiality, communicate effectively, and consistently deliver exceptional customer service. Familiarity with clinical office operations and basic computer systems is preferred. This role is essential to the continued growth of our organization. We value personal development and foster a fun, supportive work environment, complete with monthly themed dress-up days.
About Us
HealthCARE Express operates 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana.
Ready to make a great first impression every day? Apply now and grow your career with HealthCARE Express.
#IND100
Receptionist $16-17 Evening/Weekend (Part Time)
Front desk receptionist job in Little Rock, AR
Description “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents' quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”-Arrow Team Member
Position- Receptionist
Position Type- Part TimeLocation: Little Rock, Arkansas Our starting wage for Receptionists is: $16.00-$17.00 per hour!
Shift Schedule- Every other Saturday/Sunday 9am-5pm
Monday/Tuesday/Wednesday 4pm-7pm Come join our team at The Summit Senior Living located at 16100 Chenal Valley Dr. Little Rock, Arkansas 72223! We are looking for someone (like you):
Be the “First Face” of the community. As the first encounter a visitor has with the community, you will serve as the welcoming host, providing exceptional customer service during every interaction.
Be the “Go-To Guide”: Answer, or help find the answer, to any questions received by residents, vendors, guests, or employees, whether in person or by telephone.
Be an “Exceptional Assistant.” Assist the administrative team in completing any tasks assigned and ensure that phone calls are answered in a timely and professional manner.
What are we looking for?
You must be at least eighteen (18) years of age.
You shall have a high school diploma, or equivalent.
You will possess clear verbal and written communication skills.
Able to follow written and verbal directions and apply practical solving skills if needed.
You will have a positive and energetic attitude.
You must be professional in appearance and conduct.
You must have the ability to frequently lift and/or move items up to 25 pounds.
You must be criminally cleared.
Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.
This position is active and requires standing, walking, bending, kneeling, and stooping most of the day. Sedentary periods of one to three hours are also required. This position requires employee to be able to retrieve items from storage, including overhead bins or cabinets.
Employment Benefits (We value our benefits):
Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.
Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)
Disability insurance (Full Time)
Employee assistance program
Weekly Employee Recognition Program
Life insurance (Full Time)
Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)
Tuition Reimbursement (after 90 days for FT AND PT employees)
Employee Referral Program (FT, PT, and PRN)
Complimentary meal each shift (FT, PT, and PRN)
Daily Pay Option
Direct Deposit
Did we mention that we PROMOTE FROM WITHIN?
Do you want to see how much fun we are at The Summit Senior Living? Please visit us via Facebook: ********************************************* take a look at our website: ************************** Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kim Piaggio, ************.
Click here to hear about Arrow's Core Values!About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 33 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 1,900 employees!Arrow Senior Living YouTube-Click Here
Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law. Keywords: coordinator, senior living, nursing home, retirement community, accounting, bookkeeping, front desk, receptionist
Auto-ApplyCasino Gift Shop Clerk - Full Time (Swing Shift)
Front desk receptionist job in Hot Springs, AR
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
We are currently seeking a talented individual to become a Gift Shop Clerk. An individual could be successful if they possess the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Gift Shop Clerk is responsible for completing sales transactions with guests and maintains stock levels in Gift Shop. Maintains the organization and cleanliness of the gift shop. Assuring that guests have an enjoyable customer service experience. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary:
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Responsible for maintaining a friendly, professional, courteous atmosphere in the Gift Shop at all times and assisting all guests whenever necessary.
Ringing up sales and maintaining an accurate register drawer
Make suggestions for product or additional items
Answer guest questions about product and the property
Keeping the Gift Shop clean and orderly.
Fill out paperwork as required
Assisting in periodic inventories
Ensure the safety and security of guest and others visiting the gift shop.
Contribute to team effort by accomplishing related results as needed
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Delivers excellent customer service and demonstrates a high degree of professionalism.
Make eye contact, greet and thank all guests as they enter and exit
Communicate inventory issues with managers
Maintain awareness of surroundings to alleviate theft issues
Assist with floor changes, pricing and stocking
Maintain attendance standards as per the OJC attendance policy
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
Punctual attendance required
Ability to work required overtime.
Other duties as assigned
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Minimum 1-year retail experience.
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays.
Ability to be on your feet throughout the day while overseeing multiple retail outlets.
Must be proficient in Microsoft applications (Excel, Work, and Outlook).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be able to handle several projects and tasks at the same time.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Knowledge of point of sale systems
Ability to read, write and communicate in English
Ability to perform assigned duties under frequent time pressure in an interruptive environment.
Knowledge of company policy and procedures.
Self-starter who can work alone or as part of a team
SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to stand and walk for the majority of the shift. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and must have the ability to stand, climb, push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
Auto-ApplyReceptionist
Front desk receptionist job in White Hall, AR
Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.
It would be even better if you also had...
* High school diploma or equivalent
* Ability to work flexible schedule and/or in multiple locations
* Sales/marketing experience
What you'll bring to the team...
* Answer phones and greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs
* Schedule clients how they would like to be scheduled
* Help to ensure all clients needs have been met during service both in person, over the phone or virtually
* Maintain office cleanliness and organization of resources with team members
* Other duties as assigned
Your Expertise:
* Experience working in a fast-paced environment
* Previous experience in a customer service environment
* Ability to multi-task
* Strong organizational and time-management skills
* Computer proficient with the ability to use Microsoft Office
Why work for us
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
* Employee Assistance Program with Health Advocate.
* Wellbeing program, BetterYou, to help you build healthy habits.
* Neurodiversity and caregiver support available to you and your family.
* Various discounts on everyday items and services.
* Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
* Click here to checkout all available benefits.
The Community You Will Join:
At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you're looking to make an impact, H&R Block is the place for you.
Sponsored Job
#37766
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.
Auto-ApplyReceptionist-FT
Front desk receptionist job in Little Rock, AR
About Company:
Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I-IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
Why join us? We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.
:
The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.
Responsibilities:
Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
Greet patients upon arrival and initiates completion of required forms.
Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
Maintain schedule and inform office staff of schedule changes.
Update computer database and enrollment logs
Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
Maintain forms files including consent, physical exam and neurological exam files.
Maintain and uses office equipment appropriately.
Disburse checks for patient expenses as appropriate.
Receive and distribute mail.
Schedule outside tests as necessary including CT scans and x-rays.
Fax and make copies as requested.
Request medical records from outside offices as necessary.
Do general filing.
Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG's objectives.
Skills and Qualifications:
Education and experience
High school diploma/GED required.
Requirements
Organizational skills.
Detail oriented.
Ability to work in a dynamic environment.
Ability to work as a team member.
Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
Knowledgeable in medical terminology
Excellent communication skills (interpersonal, written, verbal)
Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)
Auto-ApplyReceptionist- Kanis Family Clinic
Front desk receptionist job in Little Rock, AR
Receptionist - Clinic
I. Job Summary / Job Purpose
Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
II.Key Responsibilities
Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guideline.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepare charts for patient appointments making sure all necessary information is complete.
Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
Perform other duties as assigned.
III. EngageMED Core Expectations
At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of CHI.
IV. Core Job Competencies
Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:
Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
Learning and Growth: has a commitment to continuous professional and organizational learning
Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Role-Specific Behaviors: these additional behaviors are necessary in the role:
Knowledge of insurance authorization/billing requirements.
Demonstrate strong customer service and communication skills.
Organizational and time management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.
Skills, Knowledge or Abilities critical to this role:
Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.
V. Job Requirements / Qualifications
a. Education / Accreditation / Licensure (required & preferred):
High school diploma or equivalent required.
b. Experience (required and preferred):
0 1 year healthcare experience preferred.
VI. Disclaimers
This job description reflects EngageMEDs assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Receptionist- General Surgery Clinic
Front desk receptionist job in Little Rock, AR
Full-time Description
Receptionist - Clinic
I. Job Summary / Job Purpose
Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
II.Key Responsibilities
Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guideline.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepare charts for patient appointments making sure all necessary information is complete.
Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
Perform other duties as assigned.
III. EngageMED Core Expectations
At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of CHI.
IV. Core Job Competencies
Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:
Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
Learning and Growth: has a commitment to continuous professional and organizational learning
Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Role-Specific Behaviors: these additional behaviors are necessary in the role:
Knowledge of insurance authorization/billing requirements.
Demonstrate strong customer service and communication skills.
Organizational and time management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.
Skills, Knowledge or Abilities critical to this role:
Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.
V. Job Requirements / Qualifications
a. Education / Accreditation / Licensure (required & preferred):
High school diploma or equivalent required.
b. Experience (required and preferred):
0 1 year healthcare experience preferred.
VI. Disclaimers
This job description reflects EngageMEDs assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Front Desk Associate
Front desk receptionist job in Little Rock, AR
Job DescriptionGenesis Health Clubs is now hiring Desk Associate at all three Little Rock locations. This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities:
Executes procedures as outlined by front desk manual
Answer phones, take messages and transfer calls
Knowledgeable of Clubs amenities and surroundings
Communicates kindly and sincerely using members name
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures front desk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Expectations:
Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Ability to respond to common inquiries or complaints from members
Job Requirements:
Available to work weekends and evenings and holidays
Must hold current CPR certification or obtain within 60 days of start date
Ability to work well with others
Experience in cash handling and credit cards
Customer service abilities
Physical Requirements:
Ability to stand for long periods of time
Ability to lift up to 35 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking
General Clerk
Front desk receptionist job in North Little Rock, AR
At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation's most important federal agencies.
Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions.
Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact.
If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you!
Summary
Goldschmitt and Associates is seeking a General Clerk in North Little Rock, AR.
The General Clerk provides conference support: assisting with classroom and conference set up, providing required multimedia technology, and assuring its working condition. They maintain accountability for office supplies and computer equipment and work with the team to coordinate basic setup and any special requests for events. Additionally, the General Clerk provides logistical support to set up equipment and supplies to facilitate conferences and training events. They provide training to operate the equipment as well as loading, transporting, and returning materials to the warehouse and storage. The General Clerk is responsible for leading in documenting and maintaining records of the use and distribution of equipment and supply inventory.
Job Duties and Responsibilities
Set up Computers and Layout Cables and Extension Cords
Set Up Sound System and Audiovisual Devices
Reconfigure Computers Network Domain Access
Troubleshoot Computer Connectivity Issues
Issue TRAC Tickets
Set Up Tables and Chairs
Set up Flags, Decorations, and Visual Aids
Set up Coffee Equipment and Water
Create/Print Classroom Signs
Load Materials in the Vehicle for Transport
Distribute on-hand Supplies
Forecast and Schedule Computer and Audiovisual Equipment
Organize and Maintain Supplies
Perform Annual Inventories and Life Cycle Replacement Requests
Maintain Maintenance Schedule for Operations and Training Division's Equipment
Provide Recommendations for Supplies
Other duties as assigned.
Minimum Qualifications:
Possess a high school diploma or an equivalent certification, such as the GED
Possess at least 0-1 year of related experience and/or training or an equivalent combination of education and experience
Possess the ability to frequently lift and/or move up to 25 pounds
Possess the ability to obtain and maintain a Public Trust clearance
NOTE: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.
Goldschmitt and Associates offers the following benefits:
401(k) with immediate vesting
Paid Federal Holidays
Tuition Reimbursement
Medical Insurance, including Vision and Dental Insurance
Employer-Paid Short-Term and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life Insurance
FSA/HSA Programs
Commuter Benefits Program
Adoption Assistance Program
Employee Assistance Program (EAP)
Caregiver Support Program
Health Advocacy Program
Financial Wellbeing Support
Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Auto-ApplyFloat Medical Asst/Medical Receptionist
Front desk receptionist job in Little Rock, AR
Job DescriptionSalary: 17-21
Greet and check out patients in a professional, prompt, courteous and helpful manner.
Back up to the nursing department as a certified MA as needed.
Bi-lingualapplicants are highly encouraged to apply.
Schedule patient follow up appointments with detailed guideline requirements for the physicians.
Enter appropriate patient information into the practice management. software from new patient information forms. Scan patient information into EMR software.
Accept co-payments, deductibles and payments on balance outlined by the insurance staff.
Verify and update patient information (address, apt#, phone, insurance, referring doctor, etc.) in practice management system. Ensure copies of insurance cards are scanned into the practice management system.
Ability to multitask efficiently and pleasantly.
Other duties as assigned.
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Education:
High school or equivalent (Required)
Medical Assistance
Medical Receptionist/Check In Clerk
Front desk receptionist job in Little Rock, AR
Great Little Rock Specialty Clinic adding an addition to their busy front desk. Schedule appointments, verify insurance, Collect Co-pays, Update Patient demographics into EMR, process incoming Referrals Plus! Monday-Friday, 7:30am-4:30pm, Rotates Fridays off at Noon after 90 days!
Must have Stable Work History & Great References! Great Group/Benefits! Direct Hire!
Medical Front Office
Front desk receptionist job in Little Rock, AR
Join a Dynamic Front Office Team at a Busy Specialty Clinic in Little Rock! Are you ready to make a meaningful impact in healthcare administration while enjoying fantastic benefits? Look no further! We're seeking a dedicated individual to join the permanent front office team at a bustling specialty clinic.
About the Clinic:
- Prioritizing your well-being: Enjoy the peace of mind with 95% employer-paid medical benefits.
- Work-life balance: Monday through Friday, 8:30 am to 5:00 pm schedule means you can have your weekends free to relax and recharge.
Job Duties:
- Be the face of the clinic: Greet patients, check them in/out, and ensure they have a seamless experience from start to finish.
- Keep things organized: Manage appointment scheduling efficiently to ensure smooth clinic operations.
- Ensure accuracy: Verify insurance information to facilitate hassle-free billing processes.
- Handle financial transactions: Collect co-pays and post payments accurately to maintain financial integrity.
If you're someone who thrives in a fast-paced environment, enjoys interacting with patients, and wants to be part of a supportive team, we'd love to hear from you!
Front Office Admin
Front desk receptionist job in Little Rock, AR
About the Role
The Front Desk Office Assistant plays an important role in supporting the daily operations of our healthcare facility by providing exceptional customer service and completing essential administrative tasks. This position is responsible for patient scheduling, managing communications, and maintaining accurate patient records. By creating a welcoming and organized environment, the Front Desk Office Assistant helps ensure a positive patient experience and supports the overall mission of our healthcare services.
Minimum Qualifications
High school diploma or equivalent.
Experience in an administrative or customer service role, preferably in a healthcare setting.
Strong organizational skills and attention to detail.
Preferred Qualifications
Experience with electronic health record (EHR) systems.
Experience working in a medical office setting.
Coursework or certification in medical office administration or a related field.
Responsibilities
Assist with patient scheduling, including appointments, cancellations, and follow-ups.
Handle incoming communications, such as phone calls and emails, directing inquiries to appropriate personnel.
Maintain accurate patient records and ensure compliance with privacy regulations.
Collaborate with other departments to support smooth operations and efficient patient flow.
Skills
Strong communication skills are essential for interacting with patients and staff in a professional and supportive manner. Organizational abilities are used daily to manage multiple tasks, such as scheduling and maintaining records. Familiarity with healthcare regulations and EHR systems supports compliance and efficient patient information management. Preferred experience in a healthcare setting further enhances understanding of patient needs and day-to-day operational processes, contributing to high-quality service delivery.
Auto-ApplyFront Desk Staff
Front desk receptionist job in Little Rock, AR
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the Front Desk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $11 - $13 per hour
Salary Range:
11
-
13
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk Staff
Front desk receptionist job in Little Rock, AR
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
* Reviews the cleanliness and organization of the Front Desk and Host station.
* Ensures all menus are stocked and properly cleaned and maintained.
* Checks for restocking of necessary supplies.
* Brings all areas up to standard.
* Discusses problem areas with Manager
* Conducts merchandise inventory during and after shift, if applicable.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Assists other Team Members as needed or as business dictates
* Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
* Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
* Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
* Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
* Delivers silverware as Guests are seated.
* Makes timely and accurate calculations of bill transactions.
* Greets and assists Guests efficiently and with a smile while processing transactions.
* Is responsible for the reconciliation of any monies from their banks.
* Completes "To Go" order transactions for Guests and ensures accuracy.
* Sells merchandise from the Front Desk, if applicable.
* Must be friendly and able to smile frequently.
* Restaurant, retail, or cashier experience preferred, but not required.
* Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
* Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
* Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $11 - $13 per hour
Salary Range:
11
* 13
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk Receptionist
Front desk receptionist job in Hot Springs, AR
Job Description of a Front Desk Receptionist: The Front Desk Receptionist is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employee and greeting visitors. Maintaining an accurate attendance log for program purposes and participant safety is essential.
Minimum Qualifications of a Front Desk Receptionist:
Must be attentive to individuals entering and exiting the buildings a must. First point of contact that our clients have. Follow HIPAA compliance and privacy.
Maintains and safeguards sensitive, confidential, and proprietary information, including participant diagnoses, financial records, and other business-related data.
Excellent written and oral communication skills required, good math skills
Applicant should be highly organized and detail-oriented
Experience using a multi-line phone system preferred
Knowledge of Microsoft Office and Excel a plus
Must be able to sit for prolonged periods of time, and also stooping, bending, and stretching for supplies.
Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary.
Position also requires viewing computer screens.
About the West Central Arkansas Workforce Development Area
The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.
WCAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: ************** (Voice) ************** (TDD) or TDD 711.
Auto-ApplyFront Desk Agent
Front desk receptionist job in Maumelle, AR
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Scheduling Clerk
Front desk receptionist job in Conway, AR
Performs day to day scheduling of procedures including clerical duties when required. Must comply with Conway Regional Health System policies and procedures. Must maintain level of expertise as required by Conway Regional Health System Policy
Schedule patients for procedures; assist with clerical functions
Qualifications
* High School diploma or equivalent
* Successful completion of aggression management training prior to completion of orientation
Auto-ApplyVeterinary Hospital Receptionist
Front desk receptionist job in Bryant, AR
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
* We love all pets like our own
* We're the future of the pet industry
* We're here to improve lives
* We drive outstanding results together
* We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.
All hospital partners are responsible for performing duties in a way that creates an environment in which:
* The patient's needs always come first.
* Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
* Contentious issues are dealt with and resolved as they occur, or as soon as is possible.
* exceptional teamwork and commitment to shared goals benefits the entire organization.
Essential Job Functions
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
* Assume primary responsibility for answering the practice phone and routing calls appropriately.
* Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
* Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
* Participate in the training of new staff members and general dissemination of knowledge as required.
* Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
* Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
* Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Other Duties and Responsibilities
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick/vs. well, etc.).
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients. This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care. At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.
Impact
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal.
Supervisory Responsibility
This position has no immediate supervisory duties.
Education/Experience
* High school diploma is a requirement.
* Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
* Must have excellent written and verbal communication skills.
* Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
* Must have exceptional telephone and computer skills.
* Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
* Preferred: Previous experience using a Practice Management System
Competencies: Completed by Total Rewards Department
Work Environment:
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.
Contacts
This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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