Front desk receptionist jobs in Madison, WI - 107 jobs
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Epic 4.5
Front desk receptionist job in Verona, WI
At Epic, everyone who calls or stops by is greeted by one of our bright and friendly receptionists. Whether it's a quick answer to a question or getting creative to track down the right person to help a caller, you'll ensure that everyone gets a warm reception and excellent service. You'll also have the opportunity to support other teams around Epic by taking on a variety of administrative projects.
Live affordably in a city known for its rising tech talent.
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
More than just important work.
Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at *****************************
Requirements
* Strong customer service and communication skills
* Availability to work M-F 12:00pm - 8:00pm with weekend responsibilities every 12th week
* Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
* COVID-19 vaccination
$23k-29k yearly est. 30d ago
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Front Desk Receptionist
Ball Body Shop
Front desk receptionist job in Middleton, WI
WHAT'S IN IT FOR YOU?
TOP INDUSTRY PAY $18- $22 Hourly pay with potential for $400 monthly bonus
FULL BENEFIT PACKAGE Medical, Dental, Vision coverage, Life Insurance. 401K Option and a Health Savings Account with a company contribution
WORK LIFE BALANCE Paid Holidays, Vacation and Sick Time
PAID TRAINING and Potential for Growth within the Company
The CSR role at Ball Body Shop is not your traditional customer service job!
Greet customers
Distribution of customers coming in office to appropriate staff
Scheduling appointments
Updating customers with vehicle updates
Receive payments
Building customer repair orders
Various admin tasks including answering and routing incoming calls and scanning document
Here are our non-negotiables:
Maintain a Monday - Friday 7:30AM - 5:30PM shift
Working behind a computer for an extended period of time and occasional need to leave desk to complete administrative tasks.
Attention to detail / Quick learner / Positive can do attitude
Computer savvy
Able to prioritize and complete tasks
We'll keep your inquiry and our conversations confidential from your current employer, regardless of the outcome.
$18-22 hourly 11d ago
Post Office/Spirit Shop Christmas Break Hours
Maranatha Baptist University 3.3
Front desk receptionist job in Watertown, WI
Regular hours: Mon-Fri, 10 AM-Noon Closed: Dec 25-Jan 2 & Jan 9 Please see the Business Office for assistance with packages while the Post Office is closed. Mail will still be delivered daily. All offices will be closed on Christmas Day and New Year's Day.
Submitted by: Hannah Hartfelder
$31k-35k yearly est. 27d ago
Receptionist--Part-time
Bank of Prairie Du Sac
Front desk receptionist job in Prairie du Sac, WI
Job DescriptionSalary:
Bank of Prairie du Sac has a fantastic part-time opportunity for a personable, conscientious, and professional receptionist. In this role, you will join our bank team at the reception desk to greet customers, answer phones, and direct calls as needed while professionally representing the bank.
Previous exposure to a similar environment would be preferable but strong communication skills, great presentation, and a personable nature, are key to this role. The receptionist will also include assisting other employees with a variety of administrative tasks, so organizational skills, initiative, and a willingness to assist are important.
At Bank of Prairie du Sac, we strive to provide excellent customer service and the receptionist is the first to make that impression. We are a strong community bank that offers stability to both customers and employees.
This position will be responsible for working two Saturday mornings each month. Bi-lingual English/Spanish) a plus.
Apply online.
Bank of Prairie du Sac
P.O. Box 130
Prairie du Sac, WI 53578
Bank of Prairie du Sacvalues a diverse workforce and is an Affirmative Action/Equal Opportunity Employer.
$23k-30k yearly est. 10d ago
Receptionist
Host 4.5
Front desk receptionist job in Madison, WI
Job Description
Join Our Team as a Receptionist at Host!
Are you a people person with a knack for organization and a warm, welcoming demeanor? Host, a dynamic and friendly business located in Madison, WI, is looking for a professional and personable Receptionist to be the first point of contact for our clients and visitors. If you're ready to bring your skills to a team that values excellence and connection, we'd love to hear from you!
What You'll Do:
As the face of our company, you'll play a vital role in creating a positive first impression and keeping our operations running smoothly. Here's a snapshot of what your day-to-day might look like: - Greet and welcome clients, visitors, and team members with professionalism and a friendly attitude. - Answer and direct phone calls, emails, and inquiries to the appropriate person or department. - Manage scheduling, appointments, and meeting room bookings. - Maintain a clean and organized reception area. - Assist with administrative tasks, such as filing, data entry, and handling incoming and outgoing mail. - Provide support to other departments as needed.
What We're Looking For:
We're seeking someone who is organized, approachable, and ready to hit the ground running. To succeed in this role, you'll need: - 1 year of experience in a receptionist, administrative, or customer-facing role. - Strong communication and interpersonal skills. - A professional demeanor and a customer-focused mindset. - Proficiency in basic office software (e.g., Microsoft Office Suite). - Excellent organizational skills and attention to detail.
Why Join Host?
At Host, we pride ourselves on fostering a welcoming and collaborative environment where every team member is valued. While we don't offer additional benefits at this time, we believe in creating a workplace where you can grow, contribute, and feel part of something meaningful.
Our Culture and Values:
At Host, we're all about connection, professionalism, and making every interaction count. We believe in teamwork, respect, and providing a positive experience for everyone who walks through our doors. If you're looking for a role where your contributions truly matter, this is the place for you.
Ready to Apply?
If this sounds like the perfect fit for you, we'd love to hear from you! Submit your application today and take the first step toward joining our team at Host. We can't wait to meet you!
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$22k-28k yearly est. 18d ago
Veterinary Receptionist
Piedmont Equine Associates
Front desk receptionist job in Madison, WI
Job DescriptionDescriptionOur hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!
Ideal Candidate
Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
Energetic people-and-pet person with excellent work ethic and social and organizational skills
Be compassionate/caring
Willing to work flexible hours including weekends
Can work individually, as well as on a team
Self-starter personality that can complete daily tasks without the need for constant direction
Skills, Knowledge, & Expertise
Prior Customer Service Experience
Must be able to lift 40 lbs.
Benefits
Health Care Plan (Medical, Dental & Vision Options)
401k Match
Generous paid time off (PTO)
Six (6) weeks of paid Parental Leave
One (1) Work/Life Balance day off
Short-term and long-term disability options
Supplemental insurance options
Discounted Veterinary Care
Scrub allowance
Hands-on and E-training
Professional growth opportunities
Tuition assistance for prospective Veterinary Technician Students
$32k-38k yearly est. 7d ago
Receptionist PT EVERY OTHER WEEKEND
Legacy Village of Hendersonville
Front desk receptionist job in Madison, WI
The Concierge is an open area, frontdesk position that is a greeter to all visitors and a resource for residents and families. Duties include handling specific resident services, providing support to management and other departments and includes the following duties:
* Extend a prompt, warm and inviting welcome to all visitors.
* Answer calls in a friendly and professional manner.
* Maintain a clean and neat reception area making a good first impression.
* Seek administrative support as needed.
* Perform multiple tasks simultaneously in a fast-paced, high-volume environment.
Welcome with Warmth. Support with Purpose. Create a Legacy.
At Legacy Senior Living, the first impression matters - and you're the face of our community. As a Receptionist, you'll set the tone of hospitality and care that defines every resident's and visitor's experience. Your friendly, professional presence is the heart of connection for residents, families, staff, and guests.
* --
Your Mission as Receptionist
You're more than a greeter-you're a coordinator, a communicator, and a calming presence in a busy, fast-paced environment. Your role ensures smooth day-to-day operations by managing communication, scheduling, and providing vital support to both residents and the broader team.
* --
What You'll Do
Communication & Customer Service
* Greet all visitors warmly and professionally, making them feel welcome and comfortable
* Answer phones promptly, with excellent telephone etiquette, and relay messages accurately and quickly
* Handle appointment scheduling and coordination for residents and staff
* Provide friendly assistance and answer questions from families, vendors, and guests
Administrative & Operational Support
* Maintain a clean, organized, and welcoming reception and lobby area
* Manage incoming and outgoing mail and packages, including FedEx shipments
* Maintain inventory of office and break room supplies, ordering as needed
* Support the Business Office Manager with clerical duties including accounts payable assistance
* Transport residents to and from doctor's appointments safely and on schedule
* Assist with multi-tasking demands in a high-volume environment
* --
Who You Are
* A naturally warm and cheerful communicator with strong customer service skills
* Well-organized, dependable, and able to manage multiple tasks efficiently
* Proficient in Microsoft Word, Excel, Outlook, and other standard office software
* Possess a valid driver's license and clean driving record
* Comfortable handling sensitive information with professionalism and discretion
* High school diploma or equivalent required; additional office training a plus
* --
Why Legacy?
Joining Legacy means working in a supportive environment that values your role in creating a home-like atmosphere. You'll enjoy:
* Competitive pay and consistent scheduling
* Comprehensive benefits including medical, dental, vision, and life insurance
* PTO and paid holidays
* Opportunities for growth and continued learning
* A team-oriented culture built on respect, servant leadership, and community
* --
Be the Welcome Everyone Remembers. Join Legacy Senior Living.
If you're ready to be the friendly face and steady voice that connects our community, apply today and start making a difference every day.
Qualifications
* Excellent customer service skills
* Good organizational and time management skills
* Good problem-solving skills
* Mature, cheerful personality
* Desire to work with senior adults
* Must be willing to work hours required to complete the duties of the position, including weekend and holiday hours as scheduled.
Knowledge Requirements
* Must have minimum high school degree. (Prefer 2-4-year college degree)
* Professional communication skills
* Telephone etiquette and customer service
* Any additional required training
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary We are seeking a Receptionist/Office Assistant with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the caller's business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. Responsibilities Assist customers both in person and on the telephone Receive cash, checks and credit card payments from customers and issue change accurately Answer phones and direct customers to the proper department and follow up in a timely manner Operate switchboard telephone system Communicate with callers in a professional, friendly and efficient manner Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
* Experience with Microsoft Office suite is a plus
* Customer service experience
* Available to work flexible hours on weeknights & weekends
* Ability to communicate customers' interests needs and requests to management and sales personnel
* Professional personal appearance
Benefits
* Competitive Compensation Plans
* Full Benefits Package
* Medical, Dental & Vision
* 401k with Company Match
* HSA with Company Contribution
* PTO
* Growth and Advancement Opportunities
* Continuous Training and Development
$24k-29k yearly est. 1d ago
Front Desk Attendant
Triple Shift Entertainment LLC
Front desk receptionist job in Madison, WI
At Triple Shift Entertainment we're proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a FrontDesk Attendant follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the front of house area.
The frontdesk attendant will serve as our guests' first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests.
Responsibilities:
Greeting, welcoming, and directing guests with Spirit
Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
Manage the scheduling of bowling lanes and equipment.
Educate guests on lane availability, pricing, and any ongoing promotions.
Respect. Assist guests in selecting appropriate equipment, such as shoes.
Process lane reservations, walk-in requests, and lane assignments
Handle cash and electronic payments
Answer customer inquiries via phone, email, or in-person
Maintain a clean and organized desk area
Manage equipment cleaning and organization (i.e., shoes)
Removes chipped and cracked bowling balls from racks as needed.
Removes bowling balls from ball return and returns to ball racks.
Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
Promote an atmosphere of teamwork by assisting co-workers.
Use Courage to communicates customer concerns and complaints to manager on duty.
Other duties as assigned.
*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.
Requirements
Previous customer service experience.
Excellence in interpersonal and communication skills
Familiar with cash handling and point-of-sales systems.
Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays.
Excellent time management and the ability to prioritize tasks.
$22k-28k yearly est. 18d ago
Dental Front Office
Affordable Dentures & Implants
Front desk receptionist job in Madison, WI
We are looking for a FrontDesk Assistant to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.
JOB PURPOSE:
The FrontDesk Assistant is responsible for providing best-in-class customer service to our patients. Responsible for greeting patients at the frontdesk; scheduling appointments; answering and handling phone calls; and checking patients in and out. Effectively and efficiently manage patient lobby while maintaining professional standards and ensuring that all interactions between the doctor, staff and patients run as smoothly as possible.
ESSENTIAL FUNCTIONS:
Greet and process incoming patients in an efficient and professional manner; control the flow of patients through the dental center daily
Ensure patients are comfortable while in the office
Answer patients' routine questions; provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing
Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)
Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier
Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances
Inventory and order office supplies and forms as instructed
Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers
Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office
Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly
Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department
Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed
May perform chair-side assisting as needed
Perform miscellaneous job-related duties as assigned
Minimal travel may be required for training and/or continuing education purposes
Other duties as assigned
Educational Requirements:
Must have 2 - 5 years' experience working in a dental office (including patient scheduling)
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Strong organization skills
Ability to work in a high volume, fast paced environment
Ability to multi-task
Leadership skills/experience
Dentrix experience preferred
CareCredit experience preferred
Experience (or formal training) consisting of chair-side assisting with oral surgery preferred for training purposes
$28k-35k yearly est. 6d ago
Front Desk Sales Associate
PCRK Group
Front desk receptionist job in Madison, WI
Full-time, Part-time Description
Are you a charismatic, results-driven individual who loves connecting with people and closing deals? Join our team at Massage Envy as a Sales Associate, where you'll play a pivotal role in driving sales, creating memorable customer experiences, and achieving ambitious goals in a fast-paced, rewarding environment!
As a Sales Associate, you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a high-energy sales position perfect for someone who thrives on competition, loves influencing others, and is motivated by hitting and exceeding targets. If you're outgoing, confident, and ready to take ownership of your success, we want you on our team!
Key Responsibilities:
Drive Sales Success: Actively promote and sell Massage Envy's membership programs, retail products, and premium services to meet or exceed individual and location sales targets.
Engage and Persuade: Greet every guest with enthusiasm, confidently communicate the value of our services, and make personalized recommendations to match clients with the right wellness solutions.
Build Relationships: Create a welcoming, high-energy environment by connecting with clients, learning their needs, and using your influence to foster loyalty and repeat business.
Close Deals: Skillfully handle inquiries, overcome objections, and convert leads into memberships and product sales with a confident, solution-oriented approach.
Manage Sales Operations: Efficiently handle appointment scheduling, phone inquiries, and transactions while maintaining a clean and organized sales area.
Compete and Win: Take ownership of your performance, track your progress against goals, and proactively suggest ideas to boost location sales and performance.
Stay Productive: Maintain a time management plan to stay focused and maximize sales opportunities throughout the day.
Uphold Our Brand: Embody Massage Envy's Mission, Vision, and Values by delivering exceptional service and creating a positive, professional atmosphere.
Team Collaboration: Support your team in achieving collective sales and operational goals while bringing energy and ideas to the table.
Daily Excellence: Complete regular cleaning checklists to ensure a pristine sales environment.
Requirements
What We're Looking For:
A persuasive, outgoing personality who loves engaging with people and influencing decisions.
A competitive, goal-oriented mindset with a proven ability to hit or exceed sales targets.
Strong communication and relationship-building skills to connect with clients and close sales.
Confidence in a fast-paced, dynamic environment where you can take initiative and drive results.
Organizational skills to juggle multiple tasks while keeping sales at the forefront.
Passion for wellness and a belief in the value of Massage Envy's services.
Ability to stand for extended periods and maintain a professional, energetic presence.
Previous sales experience is a plus, but we're looking for drive and personality above all!
Why Join Us?
Be part of a vibrant, supportive team where your energy and ideas make a difference.
Opportunity to shine in a role that rewards persuasion, hustle, and results.
Competitive compensation with performance-based incentives for top performers.
Training and support to help you master our services and sales processes.
A fun, fast-paced environment where you can grow your sales skills and career.
Ready to Lead the Way in Sales? If you're a confident, persuasive go-getter who's ready to crush sales goals and create unforgettable customer experiences, apply now to join Massage Envy as a Sales Associate! Let's win together.
We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
$22k-29k yearly est. 60d+ ago
Medical Secretary
Healthcare Outcomes Performance Company 4.2
Front desk receptionist job in Madison, WI
ESSENTIAL FUNCTIONS
Coordinating patient care by liaising with all necessary care providers and medical professions to ensure patient needs are met
Appointment scheduling for clinic visit, injections, and procedures
Work with the leadership team to mastermind ways to improve the quality of patient care and workflows
Partner with the clinic leadership to manage office/medical supplies, and office equipment
Process paperwork (work letters, FMLA, etc.)
Process Prescription request
Managing patient portal messages and clinic task buckets
Attend clinic meetings
Answering incoming calls/messages
Schedule, reschedule, and cancelling appointments
Chart Prep
Other duties as assigned
EDUCATION
High School Diploma or equivalent knowledge preferred
Medical Assistant diploma or certificate from an accredited institution preferred
EXPERIENCE
2-3 years in a healthcare setting providing service to patients
KNOWLEDGE
Knowledge of HIPPA and patient confidentiality laws
Knowledge of using computers and various computer programs
Knowledge of medical terminology
SKILLS
Skill in supporting clinical and clerical operations
Skill in providing excellent customer service
Skill in telephone etiquette
Skill in time management
Multitasking and organizational skills
Excellent written and oral communication skills
Teamwork skills
$24k-30k yearly est. 39d ago
Front Desk & Sales for Physical Therapy Clinic
Balance Within
Front desk receptionist job in Delafield, WI
ACTIVELY HIRING - FrontDesk & Sales
Patient Care Coordinator for a Growing Physical Therapy Clinic
Who We Are Looking For:
Are you looking to be part of a growing business in which you can make a massive impact on the lives of its clients now and far into the future? Do you love the idea of selling-to-serve and nurturing relationships with people in order to help them? Would you like to be instrumental in revolutionizing a growing business and playing a vital role in developing its systems and procedures? Are you a self-starter where being organized is a priority? Do you enjoy being creative in your work and being provided autonomy to WOW your clients? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and prioritizing your day?
Do you have experience in sales? Are you able to overcome objections to help someone truly see the value in something that they may not have immediately recognized? Can you communicate effectively with people from all different backgrounds - with both verbal and written communication? Do you find yourself easily connecting and communicating with clients and their families at a deep and impactful level to empower them to obtain what THEY really want? Do you get a thrill from selling products and services you know will have a massive impact on peoples' lives?
Do you have a drive for learning and growing as a person and as a professional? Do you enjoy the challenge of striving to achieve goals? We know that real ‘A Players' love to be held accountable for high standards of performance, which means you'll be given your own key objectives and outcomes. When these are consistently met and exceeded, you'll experience substantial benefits and privileges and enjoy the opportunity of room for significant growth in this role.
About Us - Balance Within Integrative Physical Therapy
We are the Premiere Integrative Physical Therapy Clinic of the Midwest offering a cutting-edge combination of Traditional and Holistic therapies that give our patients the best results possible, even when other approaches have failed. We are a small but quickly growing clinic of 8 years that has firmly established itself as a leader in providing the highest level of care for our patients with everything from chronic/complex to simple/acute problems. We love to help people enjoy an active lifestyle and avoid medications or surgeries.
Much of our growth has happened because of the incredible team and culture that has been created at Balance Within, prioritizing not only giving the very best care to our patients but also taking great care of our employees. We've created a culture where the team loves coming to work to continually learn and grow, and a place our patients look forward to coming back to time and time again.
We encourage you to examine our clinic website to best understand who we are and the patients we serve: ***********************
Our team currently includes 3 highly skilled Physical Therapists and we are needing to add another valuable piece to the team in the role of Sales/Patient Care Coordinator. This is an immense opportunity for you to play a key role at the ground level of a quickly growing organization and help us continue this growth by providing an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.
The right person has worked with customers in a sales role in the past and has a strong track record of managing different personalities in a kind and compassionate manner. Answering questions, overcoming objections and turning inquiries into happy buyers in the sales experience, whether on the phone or in person, will be an incredibly valuable requisite for this position.
The Role:
Your role will be THE most important role of this organization. You are the gatekeeper into the practice and what will stand between someone getting the help they truly need or having them keep looking for ‘fixes' for their health that may be more detrimental such as medications and surgeries. You will be responsible for managing the clinic phone line which includes following up with leads and answering the phone, converting inquiries into paying patients and ensuring our patients are looked after and made to feel not only welcomed but also deeply cared for. Other responsibilities will include responding to email and social media inquiries as well as various administrative tasks such as support with marketing, scheduling and other special projects.
Your success in this role is intimately tied to the success of the practice. By booking new patients via the phone/online and excelling at helping to retain those patients as lifelong customers, our business grows. This growth of revenue will create many opportunities for your professional growth, bonuses and raises in the future. We're looking for a highly motivated individual that is excited about reaping the rewards of their efforts professionally and financially, someone who is looking to be a long-term member of our team and grow and “level up” with us.
To make this happen, we're looking for someone who creates the type of customer experience patients are very happy to pay for and can't wait to tell others about. Does this sound like you?
The Tasks:
Be a Leader. We are all leaders in life in our own way and each individual plays a role, in their own right, within this organization. The following are key areas of leadership that you would play:
Nurture incoming leads by phone and successfully progress those leads along the nurturing process to predictably and consistently convert incoming leads to Initial Evaluations or Free Consultations.
Effectively communicate the value of our services and be able to explain how what we do is worth the price we are asking
Successfully handle price objections
Hold a lengthy (often 15-20 min or longer) conversation with new patients on the phone ensuring patients are committed and understand/have bought into our exceptional level of service
Track your own results of your own performance accurately and objectively and report results to owners on a weekly basis. Prepare each week for analysis, self-critique, and solutions (with support as needed) if the outcomes are not met. If the outcomes are met, analyze why in order to continue to personally grow in the role and multiply those successes over and over again.
Engage in sales training by us (owners) and other outside sources for personal growth and development of sales and nurturing skills.
Participate actively in team trainings and meetings/strategy sessions.
Engage successfully in client management on a regular basis.
Regularly seek out and attend networking events in order to establish referral sources, other services for the business and our clients, help us remain top-of-mind within the community, and establish new networking resources not yet established within the business.
Expand the utilization of various technologies to streamline, simplify, and optimize the business, for example, but not limited to, Google Docs, Google Calendar, Intake Q, etc. This does not require a high level of technical skill, simply the ability to be persistent enough to research the use of such technologies, report on their capabilities, and take the time to set them up for the business to streamline, simplify, and improve communication within the business.
Ensure people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved to meet their goals in therapy.
Ensure people show up excited for their appointment after scheduling and know what to expect their first day
Follow up with patients over the phone to ensure satisfaction is being achieved
Establish the empathy needed to nurture leads in order to help the business create a great name and reputation in the community.
Foster deep relationships with patients
Respond to email and social media inquiries, comments
Send out Free Tips Reports and related material through direct mail or email within 1 day of the lead calling in. Then follow-up with those leads by phone within 1-2 days immediately following the enquiry.
Develop and regularly update the procedures library so every aspect of your role is documented and can be achieved by anyone else in the business
Assist with special projects to support clinic growth
Skills/Competencies Needed:
Sell: Be able to sell (aka sharing helpful information with people to turn them into educated consumers) and to thus allow skeptical cold leads to feel nurtured along the process in order to turn a predictable number of them into paying clients.
Continuous Improvement: Pursues and values continued learning, improvement and growth (personally and professionally).
Attention to detail: Does not let important details slip through the cracks. Also being willing and able to recognize when other members of the team have allowed details to slip through the cracks. Not everyone on the team will be detail oriented. Some people will be more big picture. This role requires a detail oriented person immediately from the beginning.
Organization and Planning: Plans, organizes, schedules and budgets time in an efficient, productive manner and focuses on key priorities.
Dependability: Follows through on commitments; lives up to verbal and written agreements.
Proactivity: Acts without being told what to do. Brings new ideas to the company
Solutions-Oriented Mindset: The ability to self-reflect, learn, and modify performance based on challenges, experiences, mistakes, successes, and feedback from others.
Insightful and knowledgeable: Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer.
Knowledge: Have a basic level of understanding of the human body, medicine, and the healthcare system in order to learn how to communicate with leads and clients in a healthcare business.
Empathy: Be able to hold meaningful conversations with prospective patients on the phone for often 15-20 min or longer. Have an understanding and empathy for the clientele we serve such individuals experiencing chronic pain, women's pelvic health concerns and medical complexities.
Highest Level of Patient Experience: Provide a warm and welcoming greeting to patients when they arrive in the clinic or call. Recall names, faces and stories/personal details of patients and in doing so making our patients feel welcomed, important and remembered.
Technology: Strong comfort level with technology, social media. Technology-savvy enough to research and develop new technologies and programs into the business.
Cognitive Plasticity: Demonstrates an ability to quickly and proficiently understand and absorb new information.
Persistence: Demonstrates the willingness to go the distance and be creative to get something done.
Tenacity: Kind tenacity to handle objections, denials, and the occasional rude person over the phone or in person.
Alertness: Be able to spot potential referral situations or opportunities for the sale of other products and services.
Resourcefulness: Proficiency in client management and problem-solving through challenges with leads and clients.
Optimistic Personality: Consistently present with an optimistic, bright personality which our clients will fall in love with.
Team Player: Being able to work with a team to regularly optimize the service for our clients and grow a business.
What We Will Do For You:
Give you an amazing environment and culture to be a part of that includes working with a team of incredibly talented and very supportive staff - as well as very friendly customers
Provide you with ongoing training and support in the fields of sales, customer service, marketing and technology integration
Opportunity to develop and grow within a team/culture that is value driven and strongly service oriented
Competitive salary with an incredible opportunity to earn even more as we grow as a result of your impact
Opportunity to be a difference maker in our patients' lives every day
Compensation:
Competitive pay available depending on level of skill and experience with opportunity for salaried position in the future and significant raises as our company grows due to your impact. Opportunity for quarterly bonuses tied to your performance.
Hours:
20-40 hours/week; option to begin with part time and grow into full-time if desired, or to keep regular part-time or full-time hours long term.
Location:
This position will primarily include working from our clinic in beautiful downtown Delafield, WI but has the option to include some time working virtually from home each week.
THANK YOU SO MUCH FOR YOUR INTEREST IN THIS POSITION!
We look forward to hearing from you soon!
~Doctors Sarah and Jereme Trunk, Owners, Balance Within - Integrative Physical Therapy
*NOTE: Balance Within LLC is an equal opportunity employer
$29k-36k yearly est. Auto-Apply 60d+ ago
Front Desk & Sales for Physical Therapy Clinic
Balance Within-Integrative Physical Therapy
Front desk receptionist job in Delafield, WI
Job Description
ACTIVELY HIRING - FrontDesk & Sales
Patient Care Coordinator for a Growing Physical Therapy Clinic
Who We Are Looking For:
Are you looking to be part of a growing business in which you can make a massive impact on the lives of its clients now and far into the future? Do you love the idea of selling-to-serve and nurturing relationships with people in order to help them? Would you like to be instrumental in revolutionizing a growing business and playing a vital role in developing its systems and procedures? Are you a self-starter where being organized is a priority? Do you enjoy being creative in your work and being provided autonomy to WOW your clients? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and prioritizing your day?
Do you have experience in sales? Are you able to overcome objections to help someone truly see the value in something that they may not have immediately recognized? Can you communicate effectively with people from all different backgrounds - with both verbal and written communication? Do you find yourself easily connecting and communicating with clients and their families at a deep and impactful level to empower them to obtain what THEY really want? Do you get a thrill from selling products and services you know will have a massive impact on peoples' lives?
Do you have a drive for learning and growing as a person and as a professional? Do you enjoy the challenge of striving to achieve goals? We know that real ‘A Players' love to be held accountable for high standards of performance, which means you'll be given your own key objectives and outcomes. When these are consistently met and exceeded, you'll experience substantial benefits and privileges and enjoy the opportunity of room for significant growth in this role.
About Us - Balance Within Integrative Physical Therapy
We are the Premiere Integrative Physical Therapy Clinic of the Midwest offering a cutting-edge combination of Traditional and Holistic therapies that give our patients the best results possible, even when other approaches have failed. We are a small but quickly growing clinic of 8 years that has firmly established itself as a leader in providing the highest level of care for our patients with everything from chronic/complex to simple/acute problems. We love to help people enjoy an active lifestyle and avoid medications or surgeries.
Much of our growth has happened because of the incredible team and culture that has been created at Balance Within, prioritizing not only giving the very best care to our patients but also taking great care of our employees. We've created a culture where the team loves coming to work to continually learn and grow, and a place our patients look forward to coming back to time and time again.
We encourage you to examine our clinic website to best understand who we are and the patients we serve: ***********************
Our team currently includes 3 highly skilled Physical Therapists and we are needing to add another valuable piece to the team in the role of Sales/Patient Care Coordinator. This is an immense opportunity for you to play a key role at the ground level of a quickly growing organization and help us continue this growth by providing an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.
The right person has worked with customers in a sales role in the past and has a strong track record of managing different personalities in a kind and compassionate manner. Answering questions, overcoming objections and turning inquiries into happy buyers in the sales experience, whether on the phone or in person, will be an incredibly valuable requisite for this position.
The Role:
Your role will be THE most important role of this organization. You are the gatekeeper into the practice and what will stand between someone getting the help they truly need or having them keep looking for ‘fixes' for their health that may be more detrimental such as medications and surgeries. You will be responsible for managing the clinic phone line which includes following up with leads and answering the phone, converting inquiries into paying patients and ensuring our patients are looked after and made to feel not only welcomed but also deeply cared for. Other responsibilities will include responding to email and social media inquiries as well as various administrative tasks such as support with marketing, scheduling and other special projects.
Your success in this role is intimately tied to the success of the practice. By booking new patients via the phone/online and excelling at helping to retain those patients as lifelong customers, our business grows. This growth of revenue will create many opportunities for your professional growth, bonuses and raises in the future. We're looking for a highly motivated individual that is excited about reaping the rewards of their efforts professionally and financially, someone who is looking to be a long-term member of our team and grow and “level up” with us.
To make this happen, we're looking for someone who creates the type of customer experience patients are very happy to pay for and can't wait to tell others about. Does this sound like you?
The Tasks:
Be a Leader. We are all leaders in life in our own way and each individual plays a role, in their own right, within this organization. The following are key areas of leadership that you would play:
Nurture incoming leads by phone and successfully progress those leads along the nurturing process to predictably and consistently convert incoming leads to Initial Evaluations or Free Consultations.
Effectively communicate the value of our services and be able to explain how what we do is worth the price we are asking
Successfully handle price objections
Hold a lengthy (often 15-20 min or longer) conversation with new patients on the phone ensuring patients are committed and understand/have bought into our exceptional level of service
Track your own results of your own performance accurately and objectively and report results to owners on a weekly basis. Prepare each week for analysis, self-critique, and solutions (with support as needed) if the outcomes are not met. If the outcomes are met, analyze why in order to continue to personally grow in the role and multiply those successes over and over again.
Engage in sales training by us (owners) and other outside sources for personal growth and development of sales and nurturing skills.
Participate actively in team trainings and meetings/strategy sessions.
Engage successfully in client management on a regular basis.
Regularly seek out and attend networking events in order to establish referral sources, other services for the business and our clients, help us remain top-of-mind within the community, and establish new networking resources not yet established within the business.
Expand the utilization of various technologies to streamline, simplify, and optimize the business, for example, but not limited to, Google Docs, Google Calendar, Intake Q, etc. This does not require a high level of technical skill, simply the ability to be persistent enough to research the use of such technologies, report on their capabilities, and take the time to set them up for the business to streamline, simplify, and improve communication within the business.
Ensure people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved to meet their goals in therapy.
Ensure people show up excited for their appointment after scheduling and know what to expect their first day
Follow up with patients over the phone to ensure satisfaction is being achieved
Establish the empathy needed to nurture leads in order to help the business create a great name and reputation in the community.
Foster deep relationships with patients
Respond to email and social media inquiries, comments
Send out Free Tips Reports and related material through direct mail or email within 1 day of the lead calling in. Then follow-up with those leads by phone within 1-2 days immediately following the enquiry.
Develop and regularly update the procedures library so every aspect of your role is documented and can be achieved by anyone else in the business
Assist with special projects to support clinic growth
Skills/Competencies Needed:
Sell: Be able to sell (aka sharing helpful information with people to turn them into educated consumers) and to thus allow skeptical cold leads to feel nurtured along the process in order to turn a predictable number of them into paying clients.
Continuous Improvement: Pursues and values continued learning, improvement and growth (personally and professionally).
Attention to detail: Does not let important details slip through the cracks. Also being willing and able to recognize when other members of the team have allowed details to slip through the cracks. Not everyone on the team will be detail oriented. Some people will be more big picture. This role requires a detail oriented person immediately from the beginning.
Organization and Planning: Plans, organizes, schedules and budgets time in an efficient, productive manner and focuses on key priorities.
Dependability: Follows through on commitments; lives up to verbal and written agreements.
Proactivity: Acts without being told what to do. Brings new ideas to the company
Solutions-Oriented Mindset: The ability to self-reflect, learn, and modify performance based on challenges, experiences, mistakes, successes, and feedback from others.
Insightful and knowledgeable: Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer.
Knowledge: Have a basic level of understanding of the human body, medicine, and the healthcare system in order to learn how to communicate with leads and clients in a healthcare business.
Empathy: Be able to hold meaningful conversations with prospective patients on the phone for often 15-20 min or longer. Have an understanding and empathy for the clientele we serve such individuals experiencing chronic pain, women's pelvic health concerns and medical complexities.
Highest Level of Patient Experience: Provide a warm and welcoming greeting to patients when they arrive in the clinic or call. Recall names, faces and stories/personal details of patients and in doing so making our patients feel welcomed, important and remembered.
Technology: Strong comfort level with technology, social media. Technology-savvy enough to research and develop new technologies and programs into the business.
Cognitive Plasticity: Demonstrates an ability to quickly and proficiently understand and absorb new information.
Persistence: Demonstrates the willingness to go the distance and be creative to get something done.
Tenacity: Kind tenacity to handle objections, denials, and the occasional rude person over the phone or in person.
Alertness: Be able to spot potential referral situations or opportunities for the sale of other products and services.
Resourcefulness: Proficiency in client management and problem-solving through challenges with leads and clients.
Optimistic Personality: Consistently present with an optimistic, bright personality which our clients will fall in love with.
Team Player: Being able to work with a team to regularly optimize the service for our clients and grow a business.
What We Will Do For You:
Give you an amazing environment and culture to be a part of that includes working with a team of incredibly talented and very supportive staff - as well as very friendly customers
Provide you with ongoing training and support in the fields of sales, customer service, marketing and technology integration
Opportunity to develop and grow within a team/culture that is value driven and strongly service oriented
Competitive salary with an incredible opportunity to earn even more as we grow as a result of your impact
Opportunity to be a difference maker in our patients' lives every day
Compensation:
Competitive pay available depending on level of skill and experience with opportunity for salaried position in the future and significant raises as our company grows due to your impact. Opportunity for quarterly bonuses tied to your performance.
Hours:
20-40 hours/week; option to begin with part time and grow into full-time if desired, or to keep regular part-time or full-time hours long term.
Location:
This position will primarily include working from our clinic in beautiful downtown Delafield, WI but has the option to include some time working virtually from home each week.
THANK YOU SO MUCH FOR YOUR INTEREST IN THIS POSITION!
We look forward to hearing from you soon!
~Doctors Sarah and Jereme Trunk, Owners, Balance Within - Integrative Physical Therapy
*NOTE: Balance Within LLC is an equal opportunity employer
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$26k-34k yearly est. 24d ago
Receptionist
The Rogers Company 4.8
Front desk receptionist job in Oconomowoc, WI
Under the direction of the Director of Telecommunications, the Receptionist operates the hospital's telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed.
Departmental:
Operate the hospital's phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed.
Greet and manage visitors according to hospital policy.
Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy.
Assist with the hospital's emergency code situations as directed, including emergency paging.
Provide miscellaneous services at the reception desk.
Monitor sign-out of hospital vehicles according to policy.
Balance the cash register.
Secure patient valuables according to policy.
Log parcels for shipping, as directed.
Maintain the key log.
Provide other services, as directed.
Hospital
Promote department goals and the mission of Rogers Memorial Hospital.
Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.
Project a professional image by wearing appropriate, professional attire per the Hospital's dress code policy.
Demonstrate positive, calm, professional, and effective communication skills.
Demonstrate punctuality, preparedness, and good organizational ability.
Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
Fulfill all Human Resources and Infection Control requirements.
Additional Job Description:
Education/Training Requirements:
High school diploma or GED required.
Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.
Tuesday-Friday and every other weekend (2:00-9:00 PM)
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.
To link to the Machine-Readable Files, please visit
Transparency in Coverage (uhc.com)
$22k-28k yearly est. Auto-Apply 11d ago
Hotel Front Desk Agent
5601 Lovers Lane Hotel
Front desk receptionist job in Johnson Creek, WI
Introduction:
We are seeking a friendly and professional FrontDesk Agent to join our team at our hotel. The FrontDesk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdesk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
$26k-32k yearly est. 60d+ ago
Front Desk Coordinator I
Smile Doctors
Front desk receptionist job in Baraboo, WI
Looking for a career that makes you smile? We're seeking a FrontDesk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
Welcomes visitors to the practice and provides information about clinic features
Answers, screens, and routes incoming calls and takes messages as needed
Checks-in and collects general information from patients on their first visit
Verifies insurance information
Notifies clinicians of patient arrival and readiness
Makes appointments for returning patients as necessary
Prints/reprints appointment reminders and school/work excuses
May make changes to the patient schedule as necessary
Coordinates payment arrangements or account resolution
Receives, stores, and delivers shipments and mail
Takes payments and posts to account
Updates charts and patient information
Drives internal marketing initiatives and fosters participation from everyone
Your special skills:
We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
Prerequisites for success:
Basic knowledge of Microsoft Office
Ability build rapport with patients
Ability to establish and maintain good working relationships with patients and coworkers
The Perks:
In exchange for the dynamic contribution you'll bring to our team, we offer:
Competitive salary
Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
2 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members
Why Smile Doctors?
As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.
Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.
This is the perfect opportunity to grow with an expanding organization! Apply today!
$28k-35k yearly est. 7d ago
Front Desk
Chula Vista Resort 4.2
Front desk receptionist job in Wisconsin Dells, WI
Greet and welcome each guest as they arrive.
Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.
Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.
Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.
Must be familiar in which departments to work with in serving the needs of our guests.
Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.
Qualifications
Experience:
No experience required; will train the right applicant
Skills, Knowledge, Abilities:
The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Must always appear polite, concerned, with best guest interest in mind.
Physical Requirements:
*Must be able to lift 20lbs.
Body Positions: Standing for an extended period of time.
Body Sense: Have full use of eyes and ears, full power of speech.
Body Movements: Walking, turning head and torso, bending arms, wrists, and fingers.
Mental Requirements:
Mathematics: Must be able to do routine math calculations.
Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.
$22k-28k yearly est. 8d ago
Front Desk Representative
Country Inn & Suites Fort Atkinson
Front desk receptionist job in Fort Atkinson, WI
Job DescriptionREPORTS TO:
General Manager
DRESS CODE:
Uniform provided
PHYSICAL:
Requires the ability to lift 20 pounds.
NARRATIVE:
We are looking for a Hotel FrontDesk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel FrontDesk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
RESPONSIBILITIES:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
SKILLS:
Work experience as a Hotel FrontDesk Agent, Receptionist, or similar role
Customer service attitude
Excellent communication and organizational skills
How much does a front desk receptionist earn in Madison, WI?
The average front desk receptionist in Madison, WI earns between $26,000 and $40,000 annually. This compares to the national average front desk receptionist range of $24,000 to $39,000.
Average front desk receptionist salary in Madison, WI
$32,000
What are the biggest employers of Front Desk Receptionists in Madison, WI?
The biggest employers of Front Desk Receptionists in Madison, WI are: