Medical Receptionist - $19.91 - 24.38/hr
Front desk receptionist job in Portland, OR
Join our team as a Medical Receptionist at Rosewood Family Health Center in Portland, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families.
Visit our website at ************* to learn more about our organization.
Position Highlights:
$19.91-$24.38 DOE with the ability to go higher for highly experienced candidates
100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!
What You'll Do:
Answers the phone, transfers calls and takes messages as needed for the clinic.
Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients.
Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer.
Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.
Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.
Reviews and responds to patients' questions in person, via phone, and patient portal systems.
May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.
Reviews cash box receipts and reconciles cash box daily.
Qualifications:
High School Diploma or General Education Diploma (GED).
One year's experience as a Receptionist in a clinic preferred.
Bilingual (English/ Vietnamese, Cantonese, Mandarin, and Russian) is preferred at level 9
Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
Ability to interact with patients, Providers and staff in a professional manner.
Ability to deliver outstanding customer service.
Basic knowledge of medical terminology desired.
Basic knowledge of healthcare billing insurance desired.
Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.
Our Mission Statement
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Medical Receptionist (Hillsboro)
Front desk receptionist job in Hillsboro, OR
WE DO URGENT CARE DIFFERENTLY
On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success
Medical Front Desk Receptionist - The Medical Front Desk Receptionist is a highly-skilled customer service representative that plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.
Education and/or Experience Requirements:
1+ years of customer service in person-to-person work environments, preferred
1+ years experience with medical administrative duties, preferred
Computer skills/literacy, required
Medical terminology knowledge is strongly preferred
Opportunities To Learn & Grow:
This patient-facing position is an excellent first step into healthcare
Opportunities to take on a Medical Assistant Apprenticeship program available
Costs are covered by AFC!
Pay and Benefits:
$20 - $24.00 + / hour Depending on Years of Experience
Monthly performance-driven bonuses
Full-Time Benefits Eligible
401k at 1 year, with a 3% Employer Contribution
3 Weeks Paid Time Off
AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics
Schedules: Full-time, ~36-40 hrs/week. Shifts are set schedules; looking to fulfill the back half of the week schedule of Wednesday-Saturday.
Back half of week team = Wed 1:00p - 7p, Thurs-Fri 8a - 7p, Sat 9a - 6p
In addition to regularly scheduled shifts, we require sign-up for one on-call shift a month. Reliable transportation is a must.
Location: Hillsboro Clinic - 1071 SE Tualatin Valley Hwy, Hillsboro, OR 97123
What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining a calm and collected demeanor are important attributes.
Essential Functions/Major Responsibilities:
Greet and acknowledge patients with a warm and friendly demeanor
Provide appropriate forms upon check-in and completing patient registration in EMR
Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
Answering calls and resolving needs or directing them to the appropriate department
Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
Responsible for the setup and close-out of the cash drawer
Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
All other duties as assigned by the Clinic Manager.
Exhibit Company Core Values:
Commitment - Commitments are clearly made and met
Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
Excellence - Excellence in everything we do
Celebrate - Celebrate wins - both small and large
Trust - Trust builds teamwork through vulnerability and respect
Safety & Wellbeing
Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Front Desk Specialist
Front desk receptionist job in Lake Oswego, OR
Benefits:
PTO and other great benefits
Continuous clinical and business training
Competitive salary
Paid time off
401(k)
Bonus based on performance
Training & development
Join Our Team as a Front Desk Receptionist in a new state-of-the-art practice!
Are you passionate about delivering exceptional patient care and dedicated to promoting health and wellness? Our brand-new chiropractic office is looking for a friendly, professional, and organized Front Desk Receptionist to be the welcoming face of our practice. We believe that a positive first impression sets the tone for excellent patient experiences, and we are seeking someone who shares our commitment to nurturing a warm and supportive environment.
The ideal candidate will have experience in a medical or chiropractic office and possess outstanding communication skills. You will be responsible for managing appointments, assisting patients with inquiries, and ensuring seamless office operations-all while embodying our mission of holistic health care.
Be part of a team that's committed to revolutionizing wellness and transforming lives - Apply today!
Why work at HealthSource of Lake Oswego?
· Competitive pay - Starting at $21 per hour· PTO & Paid Holidays · World class training and continuing education· Monday through Friday schedule
Qualifications Required:
· High School Diploma or equivalent required, 2-year degree preferred· Excellent customer service and interpersonal skills, with a friendly and professional demeanor.· Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.· Proficiency in computer skills, including knowledge of Microsoft Office applications and appointment scheduling software.· Ability to maintain confidentiality of patient information and adhere to HIPAA regulations.· Willingness to learn and adapt to new technologies and office procedures.· Previous experience in a medical or chiropractic office setting preferred, but not required.
View full detailed job description here.
You are applying to work with a franchisee of HealthSource Chiropractic. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs.
WHAT WE DO:
At HealthSource Chiropractic, we don't just focus on chiropractic care-we prioritize the patient experience with a special emphasis on personalized care and well-being. We offer state of the art chiropractic treatments, personalized care plans, and holistic wellness services. When patients come to our clinic, they gain the power to reclaim their health and to get back to doing what they love- pain free.
We offer comprehensive training and support to help our team succeed. To learn more about our exciting opportunity and then take the next step toward becoming a HealthSource team member today, simply contact us for more information.
JOIN THE HEALTHSOURCE TEAM AND…
Be a part of the ever-growing team focused on blending personalized and customized chiropractic and wellness care- in order to provide each patient with a unique treatment care plan!
Access ongoing support and join a community of chiropractors, rehab specialists, billing specialist, and front desk specialists to enhance your skills and advance your career.
Build a rewarding career with substantial earning potential
Experience a practice environment that feels like home, with colleagues who feel like family.
Spend your days in a professional, inviting clinic and foster meaningful connections with patients.
Help patients achieve optimal health and wellness each day.
Auto-ApplyFront Desk Admin (Legal)
Front desk receptionist job in Portland, OR
Peregrine Team is hiring for a Front Desk Admin (Legal) in Portland, OR. This position is a full-time, contract to hire role with full benefits and competitive pay. About the Role
The Front Desk Admin (Legal) provides administrative and clerical support to attorneys, paralegals, and case managers to ensure the smooth and efficient operation of the legal office. This role involves managing office tasks, organizing files, scheduling, and assisting with basic legal documentation and client communications.
Key Responsibilities
Greet clients, answer phone calls, and respond to general inquiries in a professional manner.
Maintain and organize physical and electronic case files.
Draft, format, and proofread correspondence, memos, and simple legal documents under supervision.
Schedule appointments, meetings, depositions, and court appearances.
Manage incoming and outgoing mail, including scanning and distributing documents.
Track and monitor deadlines, filing requirements, and case progress.
Provide general administrative support, including data entry, copying, and office supply management.
Assist attorneys and paralegals with case preparation as needed.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent required; associate's degree or coursework in legal studies preferred.
Prior experience in an office or legal setting strongly preferred.
Strong organizational skills with attention to detail.
Proficiency in Microsoft Office Suite and comfort with case management or document management software.
Excellent verbal and written communication skills.
Ability to handle sensitive and confidential information with discretion.
FLSA Status: Non-Exempt/Hourly
Travel Required: Up to 25%
Work Schedule: Mon-Fri, 8AM - 5PM
Email your resume to [email protected] ASAP or apply here for consideration.
Auto-ApplyDental Front Desk Receptionist
Front desk receptionist job in Portland, OR
Job Description
Are you looking for a gratifying position where you help others? Do you want to work alongside a kind and friendly team? Bridgeport Smiles Family Dentistry is currently hiring a Dental Front Desk Receptionist to join our Tigard, OR office full-time. This position earns $20.00 - $26.00/hour, depending on experience. Plus, we offer our entry-level Dental Front Desk Receptionists the following benefits:
401(k)
Office vacation
Paid time off (PTO)
Health insurance and in-house dental
Think this is the customer service opportunity you've been looking for? Keep reading to find out!
YOUR IMPACT AS A DENTAL FRONT DESK RECEPTIONIST
This full-time position typically works Tuesday - Friday, making every weekend a 3-day weekend!
In this entry-level position, you play a crucial role in keeping our patients happy and our office running smoothly. Prioritizing excellent customer service, you cheerfully greet patients when they call or visit our practice and take care of their needs. From scheduling appointments and processing payments to updating insurance files and following up on claims, you set our patients up to have an easy time receiving terrific oral health care. You take pride in helping so many people and feel great about your tremendous impact!
ABOUT BRIDGEPORT SMILES FAMILY DENTISTRY
At Bridgeport Smiles Family Dentistry, we offer patients of all ages exceptional dental care that puts smiles on their faces! As a locally owned business, we pride ourselves on being the neighborhood headquarters for all things dental. Our skilled and friendly team can handle it all, from routine cleanings and checkups to implants and emergency treatments. We're not just dentists; we're caretakers who support every client's overall health and well-being. We first opened our doors in 2009, and we're excited to continue our mission of bringing more smiles to the community!
Our amazing team members are at the core of our success, and we're ready to bring new talent aboard. To thank our employees for all they do, we offer excellent wages, great benefits, and a supportive work environment. However, what really makes the job great is our patients. We have a fantastic, loyal clientele that has stuck with us for years, and we've been lucky enough to watch some patients grow from children to adults. Join us and learn what it means to love where you work!
OUR IDEAL DENTAL FRONT DESK RECEPTIONIST
Excellent customer service skills
Ability to effectively use Eaglesoft software
Does this sound like you?
Cheerful and friendly
Team player and eager to help
Organized and detail-oriented
If so, this could be the job you're looking for!
READY TO JOIN US?
If you think you'd be a great fit for this entry-level job, we need you. Apply today to join our amazing team as a Dental Front Desk Receptionist!
Location: 97224
Job Posted by ApplicantPro
Medical Receptionist
Front desk receptionist job in Hillsboro, OR
Job Details Level: Experienced Education Level: High School Diploma or Equivalent Salary Range: $19.94 - $25.94 Hourly Job Shift: Day Job Category: Customer Service Description Who We Are: Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.
NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.
Why work with us?
* We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
* We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
* Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!
Job Title: Medical Receptionist
Department: Medical
Reports To: Clinic Manager
Work Type: On-Site
Classification: Non-Exempt
Language Differential: Eligible
SUMMARY
The Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH), and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.).
Essential Job Duties
* Welcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalism
* Gathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients' information by obtaining, recording, and updating demographic and financial information into EHR (EPIC)
* Processes co-payments and completes daily deposit reconciliation and assists with bank runs.
* Scrubs patient charts daily
* Confirms patients' insurance eligibility and coverage information
* Scans and indexes documentation into medical records according to NHCs policies and procedures
* Receives, documents, and routes messages to appropriate clinical staff
* Assists in new employee training on specific tasks, as needed
* Works collaboratively in a team environment with a spirit of cooperation
* Performs other duties as assigned
Qualifications
QUALIFICATIONS
Education and/or Experience
* This position requires a high school diploma or equivalent
* At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare
* Previous EPIC or EHR experience is preferred
* Ability to fluently speak, read, and write in Spanish is highly preferred
Knowledge, Skills, Abilities & Behaviors
* Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
* Basic knowledge of medical terminology and insurance billing terms
* Ability to enter in data accurately with attention to detail
* Ability to maintain confidentiality and comply with HIPAA policies
* Ability to work in a fast-paced environment
* Ability to utilize multiple-line telephone
* Ability to learn and adapt to changing information and/or policies and procedures
* Must be able to display sensitivity to the population and patients served
* Must be able to demonstrate a record of reliable attendance and punctuality
* Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
* Ability to proficiently use EPIC Electronic Health Record
WORKING CONDITIONS
* Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
* Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment.
* Occasionally stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds.
* The noise level in the work environment is usually moderate to high.
Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.
Front Desk Receptionist Olson Pediatrics (Full-Time)
Front desk receptionist job in Lake Oswego, OR
Job DescriptionFront Desk Receptionist Olson Pediatrics (Full-Time) Olson Pediatrics is looking for an enthusiastic, team-oriented individual to join our Front Desk Team! This is a full-time opportunity for someone who enjoys working in a collaborative environment and is passionate about providing exceptional patient service.
As a Front Desk Receptionist, you will be the first point of contact for patients and families. Your role is essential in ensuring a positive experience from check-in to check-out, while supporting the administrative needs of our medical team.
Key Responsibilities:
Greet patients professionally in person and over the phone
Check in patients, collect co-pays, update demographics and insurance information
Answer or refer patient questions appropriately and efficiently
Schedule and reschedule appointments to optimize provider availability and patient satisfaction
Notify nursing staff of patient arrivals
Support patients by answering questions and helping ease any anxieties
Retrieve and update patient records to ensure treatment information is available
Maintain office inventory and update supply order sheet as needed
Process incoming faxes
Prepare Bright Futures Questionnaires for upcoming Well Child Checks
Enter patient demographics, insurance, contact, and pharmacy information into the EMR system
Scan and organize patient documents
Assist with sorting and delivering staff mail
Maintain and tidy the patient waiting room
Copy forms and handouts for clinic staff
Perform other administrative tasks as assigned by the Front Desk Supervisor
Qualifications:
Previous experience as a medical receptionist and/or in medical billing is required
Strong organizational and communication skills
Ability to work effectively in a fast-paced, team-oriented environment
Professional, compassionate, and patient-centered approach
Compensation & Benefits:
Salary: $18.00 $22.00 per hour, DOE
Benefits: Health insurance, Paid Time Off (PTO), and 401(k)
Schedule:
Monday Friday, 8-hour shifts
Although we have weekend coverage, weekend shifts may be required to cover time off/illness. Weekend hours are 8a-12:00p.
If youre dependable, organized, and enjoy making a difference in a pediatric care setting, wed love to meet you!
Front Desk Receptionist
Front desk receptionist job in Longview, WA
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.
We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.
Job Description
Role - Front Desk Receptionist
Location- Olympia, WA
Position - 1
Required Skills:
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Customer service attitude
Preferred Skills:
Experience with online booking system (i.e., Magnet)
Responsibilities
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Perform clerical tasks
Maintain reception area
Answer phone calls
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Monitor and submit orders for office supplies to OneTeam
Support with Magnet booking
Receiving and sorting mail
Assist with catering orders
Additional Information
All your information will be kept confidential according to EEO guidelines.
Front Desk Agent l Holiday Inn | Wilsonville, OR
Front desk receptionist job in Wilsonville, OR
· Balance rooms and room inventory daily.
· Post and balance charges and settlements in a timely and efficient manner.
· Maintain files and reset the systems for next day operations.
Summary of Essential Job Functions
Approach each guest interaction with the mindset of exceeding guest expectations.
Embrace the Holiday Inn culture personifying it in daily interactions with guests and Talent alike.
Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate.
Help create an energized environment as a participating member of Holiday Inn Talent.
Promote the Holiday guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment.
Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery.
Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Do their part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Abilities Required
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times. Communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
· Must be able to stand and exert well-paced ability for up to 4-hours in length at a time.
· Ability to spend extended lengths of time viewing a computer screen.
· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
· Must be able to lift up to 15-lbs. occasionally.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Work Habits:
· In order to maintain a positive guest and team member experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
· You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Front Desk Receptionist
Front desk receptionist job in Lake Oswego, OR
North Lake Physical Therapy has several locations serving the Portland Metro area for more than 38 years. Our philosophy is to provide the highest quality therapy through hands-on, personalized care and education. Our seasoned, licensed therapists develop treatment plans based on the individual's unique needs.
Our personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Come join our caring team of clinical experts!
Job Description
We are seeking a professional Front Desk Receptionist to join our team. This position would be floating to any one of our 11 clinics as needed for coverage for between 30-40 hours a week.
Reliable transportation is a must, as you could be covering one clinic on Monday and another on Friday.
Please go to our website, Northlakept.com to check out where our clinics are located, and be willing to travel to any of them. When not covering vacations, you will be part of our billing office team in Lake Oswego. As the first point of contact for our organization, you will be responsible for creating a welcoming environment while efficiently managing front desk operations and providing administrative support.
Greet and direct visitors, employees, and clients in a professional manner
Answer and route incoming calls using multi-line phone system
Manage visitor log and issue visitor badges according to security protocols
Schedule and coordinate meetings and conference rooms
Process incoming and outgoing mail and packages
Maintain office supplies inventory and order supplies as needed
Provide general administrative support to various departments
Handle basic inquiries and direct complex queries to appropriate departments
Ensure lobby and reception area are tidy and professional at all times
Assist with special projects and administrative tasks as needed
Qualifications
High school diploma or equivalent required
1-2 years of reception or administrative experience preferred
Excellent verbal and written communication skills
Strong organizational and multi-tasking abilities
Proficiency in MS Office Suite (Word, Excel, Outlook)
Experience with scheduling software and phone systems
Professional appearance and demeanor
Customer service-oriented mindset
Ability to maintain confidentiality and exercise discretion
Detail-oriented with strong problem-solving skills
Additional Information
Compensation: $18.00 - $19.00 hourly rate
401k with matching
Employee Assistance Program (EAP)
Clinical mentorship
Employee discount plans
Full suite of benefits
Front Desk Receptionist
Front desk receptionist job in Beaverton, OR
Responsive recruiter Replies within 24 hours Benefits:
Uniform Top Provided
Simple IRA
Employee discounts
Opportunity for advancement
Training & development
OMEGA is a premier gymnastics academy in Beaverton, Oregon seeking a high-energy, detail-oriented professional for part-time reception and general office responsibilities.
Qualified Applicants Possess: • Basic computer skills.• Ability to use a basic multi-line phone.• Basic math skills.• Basic typing skills.• Customer Service skills.• Punctual, detail-oriented, efficient, and exhibit excellent work habits.• Ability to perform multiple tasks and priorities concurrently with a positive attitude and approach. • Ability to act and dress professionally in the work environment. • Availability to work evenings and weekends. • High School Diploma (or equivalent hours). • Capable of lifting 30 pounds.• Skill at walking on uneven surfaces.
Essential Job Duties Include but are not limited to: • Retrieving main office messages and forwarding them to appropriate personnel.• Answer incoming telephone calls with a friendly and professional voice.• Answer questions about classes and provide callers with address, directions, and basic gym information.• Interact positively with customers and co-workers in a positive, respectful, and professional manner.• Welcome on-site visitors, determine the nature of business, and provide class information, student forms, and schedule trial classes.• Take payments for customer accounts and classes.• Keep lobby, restrooms, and pro-shop tidy and welcoming. Compensation: $15.95 - $20.00 per hour
Oregon Metropolitan Elite Gymnastics Academy known as OMEGA Gymnastics was founded in 2008 and is located in Beaverton, Oregon. OMEGA Gymnastics has gymnastics classes for students ages 18 month to adult in Recreational children's gymnastics, Competitive Gymnastics, Preschool, Camps, and Adult Classes.
Auto-ApplyFront Desk Receptionist (Entry-level)
Front desk receptionist job in Beaverton, OR
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Do you like the versatility of juggling multiple tasks at once, being a resource for teammates that have questions, and have an excellent work ethic?
Our fast-paced, sales office is seeking a Front Desk Receptionist at our Beaverton, OR office. Our ideal candidate will be detail-oriented, have experience with problem-solving, and have excellent telephone and customer service skills.
Essential Job Duties
Answer multi-line phone system while fielding/transferring calls
Greet visitors and customers with a pleasant, welcoming attitude
Type lease documents
Assist with order processing
Posting, sorting, opening, and delivering mail
Aiding headquarter employees with questions or concerns
Organize and maintain a neat and orderly reception area for employees
Provide clients with outstanding customer service
Qualifications
High School Diploma or AA Degree
Experience in Microsoft Word and Excel
Experience with multi-line phone units
Strong communication and problem-solving skills
Solid job tenure and work ethic
Strong attention to detail and follow-through
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
$17-20/hr DOE
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
#LI-Onsite
Medical Front Office
Front desk receptionist job in Portland, OR
Job DescriptionBenefits:
Health insurance
Opportunity for advancement
Paid time off
Looking for someone positive, upbeat, motivated, and hard working to work in our front office long term. New team member must be able to multitask and keep organized in a fast paced medical office. Proven work experience as receptionist, front office representative or similar role is preferred. Must have proficiency in navigating computers, emails, google docs, and willingness to learn new software. Needs to be highly motivated and show excitement about our products and services by providing the right solutions for our patients' lifestyles. If you have a passion for helping people, a desire for learning an growth, and an outgoing personality, this is a great opportunity for you. This position comes with a large opportunity for growth.
Key Responsibilities:
Front Desk Support:
o Greet patients, check-in, and check-out.
o Answer phone calls, schedule appointments, and confirm insurance details.
o Manage patient records and ensure confidentiality and accuracy.
Optician Duties:
o Assist patients with frame selection and lens options based on their prescription needs.
o Adjust and fit eyeglasses and contact lenses.
o Educate patients on eyewear care and maintenance.
o Handle minor frame repairs and adjustments as needed.
General Office Duties:
o Assist with maintaining the cleanliness and organization of the office and exam rooms.
o Provide excellent customer service and assist with patient concerns.
Qualifications:
High school diploma or equivalent
Previous experience in an optometry office or medical environment is a plus.
Strong organizational skills and the ability to manage multiple tasks at once.
Excellent interpersonal skills and ability to work effectively with patients and team members.
Ability to work efficiently in a fast-paced environment while maintaining a high level of patient care.
Medical Spa: Receptionist, Client Coordinator
Front desk receptionist job in Portland, OR
Job Brief: Rivière Med Spa is one of Portland's fastest growing boutique, cosmetic medical spa/aesthetic clinic. We are looking for a passionate, hardworking Client Coordinator and receptionist. As a client coordinator, you will be the face of the business and deliver unsurpassed client experience. We are looking for someone who knows the meaning of outstanding customer service, loyalty, and teamwork. This person should love and enjoy interacting with guests and potential patients in a highly professional manner and be vested in business growth and success.
Responsibilities:
Building trusted relationship with clients and providing guidance to them on products and services
Role model and lead rest of the spa staff in driving sales goals for products and services
Scheduling appointments and rescheduling
Maintaining inventory for consumables and products
Maintaining Spa facility
Assisting others on the team as needed throughout the day
Skills Required:
Have trusted conversations with clients to build relationships
Handle patients with courtesy and promptness while adhering to HIPAA guidelines
Work without supervision but know when to consult with manager for assistance
Be flexible and adaptable with changing priorities
Be the sales lead for the team by creating sales funnel and executing to it and holding others accountable
Be comfortable in front of the camera to utilize social media to connect with the target audience
Work independently to efficiently complete multiple assignments within time constraints
Receptionist/ Concierge
Front desk receptionist job in Beaverton, OR
We believe you should LOVE where you work; here are a few reasons you'll love Frenchies:
Opportunities for personal and professional growth
A fun working environment, with supportive co-workers
Flexible Scheduling and no late nights
Exposure to new skills and opportunities allows for change and growth
Discounts on services and products
Job SummaryFrenchies Modern Nail Care is looking for a dedicated receptionist/concierge to join our team! When guests walk into Frenchies they'll find a friendly, smiling face and a helping hand- this is our concierge! The ideal candidate has excellent communication and multi-tasking skills, a positive attitude, a strong work ethic, and is excellent at working with computers! Responsibilities
Greet guests as soon as they arrive
Answer the phone in a timely matter and assist guests in booking appointments
Assist the team in maintaining the cleanliness of the salon throughout the day
Educate guests on the "Frenchies Way."
Attend to guests throughout their services to make sure they are comfortable.
Qualifications
2+ years of customer service experience
Experience as a receptionist preferred
Exceptional customer service and professional phone manner
Overachieving attitude and enhanced work ethic
Advanced computer skills
Excellent multi-tasking skills
Must be able to work Saturday & Sunday
Compensation: $15.45 - $17.00 per hour
Nail smarts and good vibes wanted.
Frenchies is not your typical nail salon. Frenchies is a clean, modern, and engaging nail salon providing exceptional services for guests. When you visit a Frenchies you'll find friendly professionals, a fun vibe, and a super clean inviting space that gives you all the good feels.
The perfect nail salon is hard to find-spas are often overpriced; express salons sacrifice quality for speed. Now, there's Frenchies Modern Nail Care, a brand-new concept taking nail care to the next level. Frenchies is an affordable nails-only studio that is natural, exceptionally clean, and most of all, focused on guest and team health. We pride ourselves on superior cleanliness, and don't do acrylic nails or use jetted tubs-both possible health hazards. Frenchies takes clean to the next level by using sanitation and sterilization techniques that go beyond industry standards and regulations to guarantee a clean, fresh, comfortable guest experience that's also kind to the environment
At Frenchies, Nail Technicians are equipped with top-notch products because we value health. These top-notch products in use at Frenchies are not only beneficial and healthy for guests, but they are also healthy for nail specialists to use day in and day out! In addition to health, we value FUN. You'll find a team that has fun doing what they love in an environment that they love. If you are a licensed nail technician or cosmetologist that has a passion for nail care - we would love to meet you!
At Frenchies, you'll love your work, and we'll love you right back.
Auto-ApplyMedical Office Receptionist
Front desk receptionist job in Tualatin, OR
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $20.00 $21.00/hour, plus quarterly bonus/incentive potential
Location: 18765 SW Boones Ferry Rd Suites 100, 125, 150, 300, 375, Tualatin, OR 97062
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Auto-ApplyMedical Office Support, Oregon City Family Practice
Front desk receptionist job in Oregon City, OR
Oregon City Family Practice, of Praxis Health, is seeking an experienced Medical Office Support professional with outstanding customer service skills for a full time position. We are looking for a candidate with a collaborative, team spirit and a willingness to support the needs of our patients as well as the goals of the job and the team.
Schedule: Full-time; Monday-Friday, 8:30 AM - 5:30 PM
In this role, you will greet, screen, schedule patients, input correct patient information, perform clerical duties related to clinical service and other medical receptionist duties as necessary.
Must have an aptitude to learn and a passion to serve others.
Must be someone who thrives in a busy, fast-paced environment.
Must have exceptional customer service skills, be highly organized, and detail oriented.
We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: ****************************
Benefit Highlights:
Medical, Dental, Vision with In-Network & Custom Network discounts
401(K) with discretionary employer match
Paid Time Off
Free clinical diagnostic laboratory testing performed in house
Essential Job Functions:
Greets, screens and schedules patients.
Inputs information into electronic health records and other support services platforms.
Performs clerical duties related to clinical service.
Prepares and processes correspondence. Answers routine medical administrative inquiries.
Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions and other relevant
information between patients and their clinical team.
Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
Assistance in Medical Record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
Ensures scheduling accuracy for ease and best use of provider and patient time.
Vital contributor to internal communication via multiple software programs.
Maintains files and assists establishing office systems.
Assists in the care and maintenance of office equipment.
Performs medical receptionist duties as necessary.
Attends work regularly and on time.
Minimum Qualifications
Required:
High school diploma or general education degree (GED)
1 year customer service experience
Typing Skills: 45 wpm minimum
Preferred:
Experience in a medical office setting preferred, but not required
About Us
Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.
The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.
We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.
Come see how healthcare is done right!
General Physical Requirements
Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Stress can be triggered by multiple staff demands and deadlines.
Work is performed in an office environment. Involves frequent contact with staff and patients.
Equal Opportunity Statement
EOE Veterans/Disabled: Praxis Health is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyMedical Receptionist - Full Time
Front desk receptionist job in Keizer, OR
Join our team as a Medical Receptionist at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families.
Visit our website at ************* to learn more about our organization.
Position Highlights:
$18.35-$22.48 DOE with the ability to go higher for highly experienced candidates
Benefits
100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!
What You'll Do:
Answers the phone, transfers calls and takes messages as needed for the clinic.
Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients.
Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer.
Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.
Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.
Reviews and responds to patients' questions in person, via phone, and patient portal systems.
May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.
Reviews cash box receipts and reconciles cash box daily.
Qualifications:
High School Diploma or General Education Diploma (GED).
One year's experience as a Receptionist in a clinic preferred.
Bilingual (English/Spanish) required at level 9.
Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
Ability to interact with patients, Providers and staff in a professional manner.
Ability to deliver outstanding customer service.
Basic knowledge of medical terminology desired.
Basic knowledge of healthcare billing insurance desired.
Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.
Our Mission Statement
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Front Desk Specialist
Front desk receptionist job in Lake Oswego, OR
Benefits:
PTO and other great benefits
Continuous clinical and business training
Competitive salary
Paid time off
401(k)
Bonus based on performance
Training & development
Join Our Team as a Front Desk Receptionist in a new state-of-the-art practice!
Are you passionate about delivering exceptional patient care and dedicated to promoting health and wellness? Our brand-new chiropractic office is looking for a friendly, professional, and organized Front Desk Receptionist to be the welcoming face of our practice. We believe that a positive first impression sets the tone for excellent patient experiences, and we are seeking someone who shares our commitment to nurturing a warm and supportive environment.
The ideal candidate will have experience in a medical or chiropractic office and possess outstanding communication skills. You will be responsible for managing appointments, assisting patients with inquiries, and ensuring seamless office operationsall while embodying our mission of holistic health care.
Be part of a team thats committed to revolutionizing wellness and transforming lives Apply today!
Why work at HealthSource of Lake Oswego?
Competitive pay Starting at $21 per hour
PTO & Paid Holidays
World class training and continuing education
Monday through Friday schedule
Qualifications Required:
High School Diploma or equivalent required, 2-year degree preferred
Excellent customer service and interpersonal skills, with a friendly and professional demeanor.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Proficiency in computer skills, including knowledge of Microsoft Office applications and appointment scheduling software.
Ability to maintain confidentiality of patient information and adhere to HIPAA regulations.
Willingness to learn and adapt to new technologies and office procedures.
Previous experience in a medical or chiropractic office setting preferred, but not required.
View full detailed job description here.
You are applying to work with a franchisee of HealthSource Chiropractic. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs.
Medical Office Receptionist
Front desk receptionist job in Tualatin, OR
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
* Belonging: We cultivate a space where everyone can show up as their authentic self.
* Empathy: We seek out diverse perspectives and listen to learn without judgment.
* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
* One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $20.00 $21.00/hour, plus quarterly bonus/incentive potential
Location: 18765 SW Boones Ferry Rd Suites 100, 125, 150, 300, 375, Tualatin, OR 97062
Duties/Responsibilities:
Operational Excellence:
* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
* Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
* High School or equivalent required, associates/bachelor's degree, preferred.
* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.