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Front desk receptionist jobs in Wisconsin

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  • Veterinary Receptionist

    Mission Veterinary Partners 3.8company rating

    Front desk receptionist job in Greenfield, WI

    Crawford Animal Hospitlal has an exciting opportunity for a Veterinary Receptionist to join our team! Shift Details: This is a full-time position (30+ hours/week) working Monday-Saturday. Clinic Hours: * Monday & Wednesday: 7:30 AM - 8:00 PM * Tuesday, Thursday & Friday: 7:30 AM - 6:00 PM * Saturday: 8:00 AM - 1:00 PM * Closed Sundays Staff is required to work Saturday on a scheduled rotation. Pay Range: $18.00 - $20.00/hour (based on experience) What We Are Looking For: We are seeking an experienced receptionist to join our fast-paced, 5-doctor small animal general practice. The ideal candidate will have strong client-facing skills, the ability to process prescription refills, and experience educating pet owners about veterinary care. Exceptional customer service is a must, as these skills are essential to maintaining our high standards of care and communication. What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match If you're passionate about animals and thrive in a busy environment, we'd love to hear from you! Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care. Responsibilities How you'll make an impact: * Maintain and uphold the Core Values and Mission Statement of MPH. * Greet clients and pets by name with a smile and a positive, solution-oriented attitude. * Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. * Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. * Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. * Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. * Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients. * Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. * Verify the eligibility of clients with charge accounts. * Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records. * Fill prescriptions refill forms and provide routine administrations instructions to clients. * Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. Qualifications Required Knowledge, Skills and Abilities: * Demonstrated commitment to MPH core values. * Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). * Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. * Must have excellent spelling and grammar. * Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. * Ability to display tact and respect with clients and team members, even when busy or hectic. * Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. * Must feel and express a genuine liking for animals and their owners and for working in an animal care field. We put people first and never compromise on our values. Apply today for immediate consideration! Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $18-20 hourly Auto-Apply 60d+ ago
  • Chiropractic Front Desk Receptionist

    Connect Chiropractic

    Front desk receptionist job in Milwaukee, WI

    Job Description Are you a detail-oriented, people-loving individual who thrives in a bustling environment? Connect Chiropractic in Wauwatosa, WI, is on the hunt for a full-time Chiropractic Front Desk Receptionist who's ready to make a difference! With a competitive pay range of $18-$23 per hour and a fast-paced, rewarding role, this is your chance to be the heartbeat of our vibrant office. We also provide top-notch benefits and perks that include 8 paid holidays, 40 hours of PTO (after one year of employment), unlimited unpaid PTO, group discounts for health, dental, and vision insurance, $50/month gym membership reimbursement, and free chiropractic care for employees and their family members. Let's keep our patients smiling and our office running like a well-oiled machine! YOUR ROLE AS OUR CHIROPRACTIC FRONT DESK RECEPTIONIST As a Chiropractic Front Desk Receptionist, your day starts with the buzz of a busy office. You greet patients with a warm smile and manage their check-ins, ensuring everything runs on schedule. You keep a keen eye on the clock, orchestrating patient flow and handling any incoming calls with grace. As the timekeeper and organizer, you set the stage for a smooth, efficient day, all while maintaining a friendly atmosphere that our patients love. THE MINIMUM QUALIFICATIONS TO BE CONSIDERED High school diploma or equivalent Ability to thrive in a fast-paced environment Excellent communication and interpersonal abilities Preferred Qualifications: Customer-facing experience SCHEDULE & LOCATION This full-time role is based at our clinic in Wauwatosa, WI. Your schedule will be: Wauwatosa Schedule: Monday: 8am-1:30pm & 2:40pm - 7pm Tuesday: 1:00 PM - 7pm Wednesday: 7:30am-12:30pm & 2:40pm-6pm Thursday: 7:30am-12:30pm & 2:40-7 pm GET FAMILIAR WITH OUR CLINIC Founded in 2020, our fast-growing clinic has quickly developed a reputation for having some of the highest quality chiropractic care in the Greater Milwaukee area. Our neurologically based approach to healthcare empowers our patients to take charge of their well-being. As we strive to stay on the cutting edge of the healthcare industry, we consider our employees to be our most important asset. We value them and want to help them progress and grow. To that end, we ensure that they have the training and support they need to succeed. We also offer generous benefits and a fun, fast-paced atmosphere that makes our office an exciting place to work. Excited to join our team? Applying is quick and easy with our mobile-friendly initial application! Just take 3 minutes to complete it to get started. Don't miss out on this opportunity to be a key player in our thriving office! Job Posted by ApplicantPro
    $18-23 hourly 15d ago
  • Sales Associate/Front Desk Receptionist

    Stretchlab-Appleton Wi

    Front desk receptionist job in Appleton, WI

    Job Description The Brand New StretchLab Appleton is currently seeking a high energy, passion filled, team-oriented and sales motivated individual that is fitness minded and has a love for community and our brand! StretchLab is the industry leader in offering one-on-one assisted stretching. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, Pilates, and more - and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. POSITION: The purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Sessions. The Sales Representative also assists with retaining current members. Fitness knowledge or background is not required but preferred. Passion for health and fitness is required. REQUIREMENTS: Excellent sales, communication, and customer service skills required Comfortable with calling prospective members Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail Ability to learn and use the Club Ready software system Ability to stand or sit for up to 8 hours throughout the workday Must be fluent in English and have excellent communication skills via in person, phone and email Must be able to work under pressure and meet tight deadlines Must have proficient computer skills Occasional local travel may be required. Ability to work Saturdays RESPONSIBILITIES: Assist the General Manager with the sales process of lead generation, follow up, and close Book and confirm intro sessions Manage the front desk to greet and check-in clients and prospects when they enter the studio Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants Maintain acceptable level of personal sales production Emphasize and enforce objectives of the club as a fitness and wellness provider Present available services to current or prospective members Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio Ensure studio is clean and tidy Promote the studio on social media Other duties as assigned by the General Manager COMPENSATION & PERKS: Competitive compensation based on experience - up to $20 per hour Commission paid on membership and retail sales Opportunity for growth within the studios, including additional sales and management opportunities as we continue to grow Job Type: Part-time Benefits: Flexible schedule Schedule: Day Hours After school Evening shift Weekend availability Education: High school or equivalent (Preferred) Powered by JazzHR SXPatip1dI
    $20 hourly 16d ago
  • Receptionist / Donor Entry Specialist

    Biolife 4.0company rating

    Front desk receptionist job in Milwaukee, WI

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations. How you will contribute: * You will answer phones and greet all visitors to the facility including new and repeat donors promptly exhibiting customer service skills * You will assist donors with appointments; create or pull donor record files * You will provide customer service to donors (external) and fellow employees (internal) * You will maintain orderly filing system, purging records * You will report to the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes, through use of company approved procedures What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Milwaukee U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Milwaukee Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No
    $17 hourly 7d ago
  • Front Bar Receptionist

    Face FoundriÉ

    Front desk receptionist job in Appleton, WI

    Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply! The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door! They are responsible for maintaining a positive environment that maintains and exceeds standards in guest services, phone etiquette and product and service recommendations. As a Front Bar Receptionist you will perform the following critical functions. Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ. Meet or exceed sales goals set by the Salon Manager. Responsible for maintaining an organized schedule. Explain, sell, recommend FACE FOUNDRIÉ products. Work with the manager to notify when supplies of any kind are low to ensure we have all items on hand. Assist in all in store operational processes. Ensure store standards are adhered to at all times. Accurately follow all company time keeping procedures. Attend mandatory product training and team meetings. Follow all safety, sanitation and hygiene procedures before, during and after services; ensure board compliance at all times. Responsible for keeping the store clean and fully stocked at all times. Experience Guest Service Experience Sales and Marketing Experience Preferred Salon Experience Job Type: Part Time, Full Time Education: High school, or equivalent Availability: Nights and Weekends (Required)
    $30k-37k yearly est. 60d+ ago
  • Front Desk Receptionist - Dental Clinic | Milwaukee, WI

    Healthplus Staffing 4.6company rating

    Front desk receptionist job in Milwaukee, WI

    Job Description Job Opportunity: Front Desk Receptionist/Patient Care Coordinator Quick Job Details: Setting: Private Dental Clinics in the Greater Milwaukee area Schedule: Full-time, 40 hours per week, no weekends Hours: Clinics operate from 7 AM to 7 PM; shifts will fall within these hours Job Requirements: Previous experience as a Clinical Care Coordinator preferred Compensation: Competitive hourly wage: $18 to $21 per hour Benefits: Comprehensive benefits package Join our dedicated team and help provide exceptional patient care! Apply now!
    $18-21 hourly 25d ago
  • Spa Receptionist, Kohler Waters Spa

    Kohler Co 4.5company rating

    Front desk receptionist job in Ashwaubenon, WI

    _Work Mode: Onsite_ **Opportunity** The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure our guests have a smooth and welcoming arrival, departure and overall relaxing experience while visiting our spa. This individual responds to a wide variety of guest requests to create special moments and memorable experiences through passionate, attentive service. Ideal candidates are driven individuals who believe in providing outstanding guest experiences and coming to work energized and ready to carry that spirit throughout the day. With the rest of the guest service team, they work hard to encourage, challenge, and support one another to be their best. This position requires an extremely polished appearance, professional etiquette and a warm and friendly personality. As a Spa Receptionist you will: + Consistently provide outstanding service and maintain cleanliness standards at a luxury level. + Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments. + Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest. + Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments. + Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing. + Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise. + Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere. + Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment. This is a part time year round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm. **Skills/Requirements** + Must be 18 years old or older + Prior hospitality service experience preferred + Strong communication skills and ability to work in a fast paced environment + Strong detail-orientation + Ability to perform tasks requiring use of multiple computer/guest management systems + Ability to stand for 5+ hours **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly range for this position is $12.10 - $18.10 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location._ **Why Work at Kohler Co.?** Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! **About Us** Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************* . It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (****************************************************************** and the EEO is the Law Supplement (****************************************************************** .
    $12.1-18.1 hourly 60d+ ago
  • Veterinary Receptionist

    Vetcor 3.9company rating

    Front desk receptionist job in Sussex, WI

    Who we are Pet Partners Animal Clinic is Hiring a Veterinary Receptionist! Details * Role: Veterinary Receptionist * Status: Full-time or Part-time * Salary: Negotiable and based on experience * Schedule: Monday through Friday; no nights, weekends, or holidays Pet Partners Animal Clinic is growing and looking to add a veterinary assistant/receptionist to our team of compassionate professionals. This position plays an integral role in attentive patient care and customer service. The right candidate will have a passion for helping people and the pets they love. We look forward to welcoming you to our practice and helping you grow your career. We are looking for someone with animal experience and/or reception experience, who is detail-oriented and can multitask. Responsibilities include taking phone calls, booking appointments, greeting clients, processing payments, assisting veterinarians, and more. Opportunity for growth. Why You'll Love it Here * Consistent scheduling with no nights or weekend hours * Team-first culture that's supportive, fun, and big on growth * Leadership that listens and invests in your development * Mentorship, continuing education, and real career pathways Benefits You Can't Beat Financial Benefits * A flexible approach to compensation that will reflect your skillset and future performance * 401(k) matching & Roth Retirement Savings Plan * Flexible Spending Account (full-time only) * 529 Savings Plan * Tuition Support Program (full-time only) * Referral bonus program Wellness Benefits * Health Insurance, including medical, dental, and vision (full-time only) * Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) * All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) * Sick Time / Paid Time Off * Free/discounted lab work for all employee pets * Pet discounts on services and products * Pet food discount program Workplace Benefits * Quarterly Team Rewards Bonus Program * Professional development opportunities * Continuing education allowance * Uniform allowance Lifestyle Benefits * Six paid holidays (full-time only) * Employee Assistance Program * Employee discount program Join Our Team! Apply today! We cannot wait to meet you and tell you more! Diversity, equity, inclusion, and belonging are core values at Pet Partners Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
    $34k-39k yearly est. Auto-Apply 11d ago
  • Front Desk Coordinator - Appleton, WI

    The Joint Chiropractic 4.4company rating

    Front desk receptionist job in Appleton, WI

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Healthcare Benefits Multiple positions open in the Greater Milwaukee area $16-$18/hr+ BONUS What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! ‘Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Benefits Offered Competitive pay $16-18/hr + Bonuses Healthcare Benefits Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
    $16-18 hourly Auto-Apply 60d+ ago
  • Front Desk & Sales for Physical Therapy Clinic

    Balance Within

    Front desk receptionist job in Delafield, WI

    ACTIVELY HIRING - Front Desk & Sales Patient Care Coordinator for a Growing Physical Therapy Clinic Who We Are Looking For: Are you looking to be part of a growing business in which you can make a massive impact on the lives of its clients now and far into the future? Do you love the idea of selling-to-serve and nurturing relationships with people in order to help them? Would you like to be instrumental in revolutionizing a growing business and playing a vital role in developing its systems and procedures? Are you a self-starter where being organized is a priority? Do you enjoy being creative in your work and being provided autonomy to WOW your clients? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and prioritizing your day? Do you have experience in sales? Are you able to overcome objections to help someone truly see the value in something that they may not have immediately recognized? Can you communicate effectively with people from all different backgrounds - with both verbal and written communication? Do you find yourself easily connecting and communicating with clients and their families at a deep and impactful level to empower them to obtain what THEY really want? Do you get a thrill from selling products and services you know will have a massive impact on peoples' lives? Do you have a drive for learning and growing as a person and as a professional? Do you enjoy the challenge of striving to achieve goals? We know that real ‘A Players' love to be held accountable for high standards of performance, which means you'll be given your own key objectives and outcomes. When these are consistently met and exceeded, you'll experience substantial benefits and privileges and enjoy the opportunity of room for significant growth in this role. About Us - Balance Within Integrative Physical Therapy We are the Premiere Integrative Physical Therapy Clinic of the Midwest offering a cutting-edge combination of Traditional and Holistic therapies that give our patients the best results possible, even when other approaches have failed. We are a small but quickly growing clinic of 8 years that has firmly established itself as a leader in providing the highest level of care for our patients with everything from chronic/complex to simple/acute problems. We love to help people enjoy an active lifestyle and avoid medications or surgeries. Much of our growth has happened because of the incredible team and culture that has been created at Balance Within, prioritizing not only giving the very best care to our patients but also taking great care of our employees. We've created a culture where the team loves coming to work to continually learn and grow, and a place our patients look forward to coming back to time and time again. We encourage you to examine our clinic website to best understand who we are and the patients we serve: *********************** Our team currently includes 3 highly skilled Physical Therapists and we are needing to add another valuable piece to the team in the role of Sales/Patient Care Coordinator. This is an immense opportunity for you to play a key role at the ground level of a quickly growing organization and help us continue this growth by providing an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities. The right person has worked with customers in a sales role in the past and has a strong track record of managing different personalities in a kind and compassionate manner. Answering questions, overcoming objections and turning inquiries into happy buyers in the sales experience, whether on the phone or in person, will be an incredibly valuable requisite for this position. The Role: Your role will be THE most important role of this organization. You are the gatekeeper into the practice and what will stand between someone getting the help they truly need or having them keep looking for ‘fixes' for their health that may be more detrimental such as medications and surgeries. You will be responsible for managing the clinic phone line which includes following up with leads and answering the phone, converting inquiries into paying patients and ensuring our patients are looked after and made to feel not only welcomed but also deeply cared for. Other responsibilities will include responding to email and social media inquiries as well as various administrative tasks such as support with marketing, scheduling and other special projects. Your success in this role is intimately tied to the success of the practice. By booking new patients via the phone/online and excelling at helping to retain those patients as lifelong customers, our business grows. This growth of revenue will create many opportunities for your professional growth, bonuses and raises in the future. We're looking for a highly motivated individual that is excited about reaping the rewards of their efforts professionally and financially, someone who is looking to be a long-term member of our team and grow and “level up” with us. To make this happen, we're looking for someone who creates the type of customer experience patients are very happy to pay for and can't wait to tell others about. Does this sound like you? The Tasks: Be a Leader. We are all leaders in life in our own way and each individual plays a role, in their own right, within this organization. The following are key areas of leadership that you would play: Nurture incoming leads by phone and successfully progress those leads along the nurturing process to predictably and consistently convert incoming leads to Initial Evaluations or Free Consultations. Effectively communicate the value of our services and be able to explain how what we do is worth the price we are asking Successfully handle price objections Hold a lengthy (often 15-20 min or longer) conversation with new patients on the phone ensuring patients are committed and understand/have bought into our exceptional level of service Track your own results of your own performance accurately and objectively and report results to owners on a weekly basis. Prepare each week for analysis, self-critique, and solutions (with support as needed) if the outcomes are not met. If the outcomes are met, analyze why in order to continue to personally grow in the role and multiply those successes over and over again. Engage in sales training by us (owners) and other outside sources for personal growth and development of sales and nurturing skills. Participate actively in team trainings and meetings/strategy sessions. Engage successfully in client management on a regular basis. Regularly seek out and attend networking events in order to establish referral sources, other services for the business and our clients, help us remain top-of-mind within the community, and establish new networking resources not yet established within the business. Expand the utilization of various technologies to streamline, simplify, and optimize the business, for example, but not limited to, Google Docs, Google Calendar, Intake Q, etc. This does not require a high level of technical skill, simply the ability to be persistent enough to research the use of such technologies, report on their capabilities, and take the time to set them up for the business to streamline, simplify, and improve communication within the business. Ensure people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved to meet their goals in therapy. Ensure people show up excited for their appointment after scheduling and know what to expect their first day Follow up with patients over the phone to ensure satisfaction is being achieved Establish the empathy needed to nurture leads in order to help the business create a great name and reputation in the community. Foster deep relationships with patients Respond to email and social media inquiries, comments Send out Free Tips Reports and related material through direct mail or email within 1 day of the lead calling in. Then follow-up with those leads by phone within 1-2 days immediately following the enquiry. Develop and regularly update the procedures library so every aspect of your role is documented and can be achieved by anyone else in the business Assist with special projects to support clinic growth Skills/Competencies Needed: Sell: Be able to sell (aka sharing helpful information with people to turn them into educated consumers) and to thus allow skeptical cold leads to feel nurtured along the process in order to turn a predictable number of them into paying clients. Continuous Improvement: Pursues and values continued learning, improvement and growth (personally and professionally). Attention to detail: Does not let important details slip through the cracks. Also being willing and able to recognize when other members of the team have allowed details to slip through the cracks. Not everyone on the team will be detail oriented. Some people will be more big picture. This role requires a detail oriented person immediately from the beginning. Organization and Planning: Plans, organizes, schedules and budgets time in an efficient, productive manner and focuses on key priorities. Dependability: Follows through on commitments; lives up to verbal and written agreements. Proactivity: Acts without being told what to do. Brings new ideas to the company Solutions-Oriented Mindset: The ability to self-reflect, learn, and modify performance based on challenges, experiences, mistakes, successes, and feedback from others. Insightful and knowledgeable: Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer. Knowledge: Have a basic level of understanding of the human body, medicine, and the healthcare system in order to learn how to communicate with leads and clients in a healthcare business. Empathy: Be able to hold meaningful conversations with prospective patients on the phone for often 15-20 min or longer. Have an understanding and empathy for the clientele we serve such individuals experiencing chronic pain, women's pelvic health concerns and medical complexities. Highest Level of Patient Experience: Provide a warm and welcoming greeting to patients when they arrive in the clinic or call. Recall names, faces and stories/personal details of patients and in doing so making our patients feel welcomed, important and remembered. Technology: Strong comfort level with technology, social media. Technology-savvy enough to research and develop new technologies and programs into the business. Cognitive Plasticity: Demonstrates an ability to quickly and proficiently understand and absorb new information. Persistence: Demonstrates the willingness to go the distance and be creative to get something done. Tenacity: Kind tenacity to handle objections, denials, and the occasional rude person over the phone or in person. Alertness: Be able to spot potential referral situations or opportunities for the sale of other products and services. Resourcefulness: Proficiency in client management and problem-solving through challenges with leads and clients. Optimistic Personality: Consistently present with an optimistic, bright personality which our clients will fall in love with. Team Player: Being able to work with a team to regularly optimize the service for our clients and grow a business. What We Will Do For You: Give you an amazing environment and culture to be a part of that includes working with a team of incredibly talented and very supportive staff - as well as very friendly customers Provide you with ongoing training and support in the fields of sales, customer service, marketing and technology integration Opportunity to develop and grow within a team/culture that is value driven and strongly service oriented Competitive salary with an incredible opportunity to earn even more as we grow as a result of your impact Opportunity to be a difference maker in our patients' lives every day Compensation: Competitive pay available depending on level of skill and experience with opportunity for salaried position in the future and significant raises as our company grows due to your impact. Opportunity for quarterly bonuses tied to your performance. Hours: 20-40 hours/week; option to begin with part time and grow into full-time if desired, or to keep regular part-time or full-time hours long term. Location: This position will primarily include working from our clinic in beautiful downtown Delafield, WI but has the option to include some time working virtually from home each week. THANK YOU SO MUCH FOR YOUR INTEREST IN THIS POSITION! We look forward to hearing from you soon! ~Doctors Sarah and Jereme Trunk, Owners, Balance Within - Integrative Physical Therapy *NOTE: Balance Within LLC is an equal opportunity employer
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Spa Receptionist

    Paradise Court

    Front desk receptionist job in Manitowish Waters, WI

    Job Description Job Title: Spa Receptionist Company Name: Serenity Haven Spa Are you a customer-focused individual with excellent organizational skills and a passion for creating a welcoming atmosphere? Serenity Haven Spa is seeking a friendly and detail-oriented Spa Receptionist to join our team and play a key role in delivering exceptional customer service to our valued clients. Responsibilities: Greet and welcome clients with a warm and friendly demeanor as they arrive at the spa. Manage phone inquiries, schedule appointments, and provide information about spa services. Coordinate and confirm appointment schedules for clients and therapists. Process payments, handle cash transactions, and maintain accurate billing records. Maintain a clean and organized front desk area, including retail displays. Assist with retail sales and promote spa products and services. Address client inquiries and concerns promptly and professionally. Collaborate with spa staff to ensure smooth operations and optimal client experiences. Qualifications: Previous experience in a customer service or receptionist role, preferably in a spa or hospitality setting. Strong communication and interpersonal skills. Excellent organizational abilities and attention to detail. Proficient in using scheduling software and handling basic administrative tasks. Ability to multitask in a fast-paced environment. Professional appearance and demeanor. Knowledge of spa services and products is a plus. CPR and first aid certification is a plus. Benefits: Competitive compensation with opportunities for bonuses. Access to spa facilities and services. Ongoing training and professional development. Employee discounts on spa services and retail products. Flexible scheduling to accommodate work-life balance. Job Posted by ApplicantPro
    $28k-36k yearly est. 17d ago
  • Receptionist /Data entry/Dispatcher

    Job On Remote Online USA

    Front desk receptionist job in Bayside, WI

    compensation: $15-$20/ hr plenty of overtime and incentive opportunities. employment type: employee's choice job title: Receptionist /Data entry/Dispatcher Busy Logistics company seeks Motivated and quick thinking individuals > Answer 3-4 phone lines and Do data entry. Must speak some Spanish and must be able to multi task. Must be punctual and Reliable. Career oriented and committed individuals will be promoted to management.
    $15-20 hourly 60d+ ago
  • Veterinary Receptionist

    Alliance Animal Health 4.3company rating

    Front desk receptionist job in Kronenwetter, WI

    Who is PAW Health Network? We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more! PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions. Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level. Check us out here: ***************************** Job Description What should you expect working as a Caregiver Support Staff? BASIC QUALIFICATIONS * Has the ability to solicit, process, and integrate input from team members and administrators * Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. * Contributes to a positive work environment by treating others with fairness and respect * Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA PROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS * Greet caregivers in a friendly and timely manner * Receive incoming calls, provide available information, and route as needed * Ensure caregiver information is recorded accurately and consistently * Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff * Assist incoming patients based on urgency of care and available staff resources * Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning PERFROM PROCESSING RELATED DUTIES * Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks) * Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales * Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report * Coordinate with the Medical Support Team to answer any caregiver questions PROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS * Understand hospital logistics to maintain efficiency and reduce costs * Be a resource for inventory control, to aid in loss prevention * Ensure front lobby remains clean throughout shift ENGAGE PAW'S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES * Integrate into the The Collaborative Process * Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams * Track progress through Core Training, and track issues and accomplishments as they arise * Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness * Attend departmental or All-Staff meetings Qualifications What are we looking for? * Receptionist with a minimum of 1-year veterinary experience preferred * Compassionate and calm team player * Strong communication skills * Ability to multi-task * Highly organized and possess computer skills * Self-starter with the desire to continue to advance your knowledge and skillset. Schedule Requirements * Full-Time or Part-Time * 10am-7pm / 12:00pm-9:00pm shifts * Every other weekend coverage * Up to 4 Holiday Spans / Year * 4 DAY WORK WEEK! Additional Information What do we offer our staff? * Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) * Employee Assistance Program * Paid Vacation and Sick Time for ALL Employees * Paid Bereavement Program * Paid Parental Leave Program * Competitive Compensation * Continuing Education Allowance (applies to licensed/registered/certified roles) * Tuition Assistance Program * Access to a CVA/CVT/CVPM Partnership through Penn Foster * Career Development Opportunities * Referral Bonus Program for most positions! * Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. * Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: ***********************************************************
    $32k-38k yearly est. 60d+ ago
  • Temp Office worker

    Lucas-Milhaupt, Inc. 4.0company rating

    Front desk receptionist job in Cudahy, WI

    Who we are: At Lucas Milhaupt, we develop next-generation material joining solutions that are propelling industries forward. Join with the Best and become part of a team that rewards continuous improvement, celebrates diversity, and propels every team member toward personal and professional growth. We are passionate about creating a culture where every voice is heard, every idea considered, and every success celebrated. We believe in the power of career development and the transformative impact it can have on individuals and communities. As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for material joining and want to be part of a journey that encourages personal and professional growth. At Lucas, our focus is on our people - the key to our success. Our goal is to offer employees an unparalleled experience, with opportunities to grow and improve the quality of their lives and the lives of their families. Role overview: The Temporary Office Worker will support the Quality Assurance team in maintaining and improving organizational standards. This role provides hands-on experience in quality control processes, documentation, and compliance activities within an office environment. Education: * Currently enrolled in a high school or college program (Business, Quality Management, or related field preferred). * Strong attention to detail and organizational skills. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Excellent communication and problem-solving abilities. * Ability to work independently and as part of a team. EEO Statement: We offer equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state or local law. If you require assistance or reasonable accommodation in completing this application or during any aspect of the application process, please contact Human Resources at ************.
    $30k-39k yearly est. 51d ago
  • Front Desk

    Ledgestone Hospitality

    Front desk receptionist job in Menomonie, WI

    Supervisor: General Manager Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.
    $29k-36k yearly est. 60d+ ago
  • Front Desk Agent - The Lismore

    ECWI Hospitality

    Front desk receptionist job in Eau Claire, WI

    Job Description The Lismore Hotel is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! This is a part-time position. Hours 7 am to 3 pm or 3 pm to 11 pm. Weekend availability needed. Compensation: $16 per hour Responsibilities: Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Field customer complaints when necessary Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Bookkeeping: keep accurate records of all hotel guest account information Communicate with housekeeping to make sure guest rooms are ready Qualifications: Well-versed in taking telephone calls and handling stressful situations Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Working knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred About Company ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of: The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC) The Oxbow Hotel (The Lakely) Nucleus Cafe Racy D'Lenes Coffee Lounge
    $16 hourly 17d ago
  • Front Desk Agent- Part Time 3pm-11pm

    Minocqua Resort Hospitality

    Front desk receptionist job in Minocqua, WI

    Full-time, Part-time Description The Front Desk Associates serves as the initial contact for guests as they check into the property and are responsibility for providing quality guest service in a welcoming and professional manner. The Front Desk Associate will also be responsible for front office operations while on duty. The primary goal of the Front Desk Associate is to meet the needs of all guests throughout their stay. Duties/Responsibilities: Ensures that each guest receives excellent service by providing a warm greeting and offering assistance. Answer incoming calls to make reservations, confirmations, and room needs requests. Answer questions pertaining to hotel services and registration. Assist guests with needs, issues, or complaints with empathy and focus on guest satisfaction. Handle and coordinate room assignments and pre-arrival requests. Assist with covering gift shop and Starbucks. Maintain knowledge of the property amenities, service, and local areas. Settle guest accounts and collect payment. Adhere to all cashiering procedures: opening, securing and balancing out shift till. Maintain organization and aesthetics of front desk and lobby area. Complete opening and closing procedures according to property policy. The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned, and the scope of the job may change as necessitated by business demands. Requirements Required Skills/Abilities: Excellent verbal communication skills. Excellent customer service skills. Creative and effective problem-solving skills. Education and Experience: Must be 18 years of age or older. High school education or equivalent, required. At least one year of customer service experience, preferred. Previous experience with point-of-sale systems and/or hospitality management software, preferred. Physical Requirements: Night and weekend availability. Must be able to stand on feet throughout the shift. Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance. Must be able to climb stairs occasionally. Salary Description From $15.00/hr, depending on experience
    $15 hourly 60d+ ago
  • Front Desk Agent - Full Time AM shift 7am - 3pm

    The Edgewater Hotel 3.9company rating

    Front desk receptionist job in Madison, WI

    Who We Are The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We are located in the heart of downtown Madison, next door to the University of Wisconsin-Madison, and within walking distance of the Capitol Square and downtown. We offer 202 rooms and the finest in luxury hotel services and amenities right on the water's edge of Lake Mendota. You will meet a wide variety of guests coming to stay with us for a few nights, joining us for a meal in one of our three restaurants, taking advantage of our salon and spa, or even just coming by to enjoy a special event. If you are looking to work at a hotel that is as welcoming and fun as the city of Madison itself, this is the place. What We Accomplish Together If you enjoy displaying your exceptional customer service skills while interacting with a wide variety of guests daily, the Front Desk Agent position is the job for you. Front Desk Agents play a very important role in the overall functions of the Edgewater. As a Front Desk Agent, you will be responsible for ensuring a seamless check in and check out, making recommendations when asked about dining and entertainment, and assisting guests with needs or requests all while maintaining an energetic, professional, and welcoming demeanor. The Edgewater demands the highest quality of customer service, and the Front Desk Agent position reflects that as you are often times the first person they meet upon their arrival. The Front Desk position is where your hard work ethic and exceptional customer service skills are appreciated and recognized by both the guests and The Edgewater Team. What We Have Flexible scheduling including days, nights and weekends. A comprehensive benefit package including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance. Discounts to our 3 onsite restaurants. Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels. Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or a supplied Madison Metro bus pass. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. What You Have Previous guest service experience. Experience within a hospitality role is a plus. The physical ability to carry out all job duties efficiently. A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences. A team-oriented attitude and a detail-focused mind. Excellent customer service skills with the desire to work in a team environment. A flexible schedule to accommodate our weekend and holiday availability. Working Conditions This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires weekend work. Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    $28k-33k yearly est. Auto-Apply 7d ago
  • Medical Office Receptionist

    Lifestance Health

    Front desk receptionist job in Madison, WI

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values * Belonging: We cultivate a space where everyone can show up as their authentic self. * Empathy: We seek out diverse perspectives and listen to learn without judgment. * Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. * One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Compensation: $19.25 - $20.25/hour + a $1000 Sign On Bonus Location: 440 Science Dr Suite 300, Madison, WI 53711 Duties/Responsibilities: Operational Excellence: * Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. * Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. * General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. * Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: * Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. * Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. * Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. * Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. * Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. * Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. * Collect all in-person and telehealth co-payments and account balances at the time of service. * Complete insurance eligibility verification and reach out to patients to resolve any issues. Clinician Support: * Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. * Coordinate with clinicians pertaining to any additional patient questions. * Support clinician schedules by auditing for appointment accuracy. * Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills/Abilities: * Ability to multitask and prioritize duties to support delivery of high-quality patient experience. * Ability to work independently and as a team member. Strong communication skills, both written and verbal. * Proficient in using Computer Software Applications (Microsoft Office & EMRs) * Comfortable handling sensitive and confidential Information (HIPAA) Education and Experience: * High School or equivalent required, associates/bachelor's degree preferred. * 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. #LI-BM1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
    $19.3-20.3 hourly 5d ago
  • Veterinary Receptionist

    Piedmont Equine Associates

    Front desk receptionist job in Madison, WI

    Job DescriptionDescriptionOur hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key! Ideal Candidate Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment Energetic people-and-pet person with excellent work ethic and social and organizational skills Be compassionate/caring Willing to work flexible hours including weekends Can work individually, as well as on a team Self-starter personality that can complete daily tasks without the need for constant direction Skills, Knowledge, & Expertise Prior Customer Service Experience Must be able to lift 40 lbs. Benefits Health Care Plan (Medical, Dental & Vision Options) 401k Match Generous paid time off (PTO) Six (6) weeks of paid Parental Leave One (1) Work/Life Balance day off Short-term and long-term disability options Supplemental insurance options Discounted Veterinary Care Scrub allowance Hands-on and E-training Professional growth opportunities Tuition assistance for prospective Veterinary Technician Students
    $32k-38k yearly est. 13d ago

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