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Become A Front Desk Representative

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Working As A Front Desk Representative

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Front Desk Representative Do At Americinn Hotel & Suites In Osage

* registering guests, making and modifying reservations, answering phones, customer service related duties, as well as laundry and cleaning duties as needed
* Front Desk Representatives must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Additionally he or she must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
* AmericInn Hotel & Suites in Osage recommends the National Career Readiness Certificate.
* For information on how to obtain the NCRC, contact IowaWORKS at (641)422
*

What Does A Front Desk Representative Do At Marriott International

* Welcome to our family As a world-class leader in the travel industry, theres no better place to make your mark.
* If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
* Here, you will find a place where your personality and ideas are as appreciated as the work you do.
* Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
* The impact youll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.
* They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.
* When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
* What youll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shifts staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve Well support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What were looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards.
* You may be required to stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* Youre welcomed here Our highest priority is making you feel as welcome as our guests.
* We want you to feel comfortable being yourself and to know youre important to us.
* Youll make an impact in your role, and for that, youll be appreciated and valued.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=18000918 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Front Desk Representative Do At Black Bear Casino Resort

* Responds to the needs of the guest.
* May be the initial hotel representative and is responsible for the satisfaction of the guest.
* Handles all checkouts, registrations, guest charges, reservations, telephone calls, and special guest requests as they occur.
* Is especially attentive to guest messages, wake-up calls, and complaints.
* Handles all cash and credit card transactions, including balancing drawer at shift end.
* Takes a cashiers report (count and verify cash), changes the shift key on the cash register.
* Maintains adequate change fund in register.
* Keeps constant security of cash.
* Handles all guest requests on a timely basis.
* Checks daily all guest mail to the phone rack and future reservations.
* Makes courtesy calls to all new guests.
* Delivers supplies to guest rooms as requested.
* Responds to questions regarding casino operations and local area.
* Must be knowledgeable of all functions in the hotel and specials in the restaurant and bar.
* Answers telephone and/or switchboard as needed.
* Checks reservation system and fax for reservations and answers all administrative message immediately.
* Balances all department keys before end of shift and follows procedures for all register posting.
* Keeps constant security of keys.
* Representatives on second shift should verify housekeeper's report of room status immediately after receiving it.
* If there are any differences between the room rack, the guest tray, and the housekeeper's reports, these differences must be investigated and corrected.
* Monitors guest accounts as charges are posted, and notifies supervisor of any extreme charges to any guest accounts or any suspicious or questionable actions by a guest.
* Checks all checkout folios, paid, direct billing and credit card against the room and phone rack, to be sure all cards were removed.
* Verifies that all checks are properly endorsed and stamped.
* Representatives on second shift should pull non-guaranteed no shows; cancel, time stamp, initial, and file.
* Responsible for security of guests and must be knowledgeable of evacuation and safety procedures.
* Processes miscellaneous forms.
* Updates room rack in coordination with guest checkouts, check-ins, and housekeeping department.
* Performs filing duties.
* Keeps constant check on reservation status, and the room status of other area hotels.
* Must attend all mandatory department trainings.
* Must attend all required Title 31 and/or SAR training.
* Ensures confidentiality of financial records and all records for employees and/or clients.
* Operations are conducted seven days a week; 24 hours a day and on holidays.
* Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
* Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
* Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
* Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
* Maintains a clean and organized work area.
* Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary

What Does A Front Desk Representative Do At Ascension Health

* Receives, screens, routes and responds to incoming telephone calls.
* Takes accurate messages and ensures timely delivery.
* Greets guests and provides appropriate assistance and information.
* Performs additional clerical duties as assigned

What Does A Front Desk Representative Do At Marriott International

* Our jobs arent just about giving guests a smooth check-in and check-out.
* Instead, we want to build and experience that is memorable and unique.
* Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.
* Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset.
* They are empowered to move about their space and do what needs to be done.
* Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
* No matter what position you are in, there are a few things that are critical to success " creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
* Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
* Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists " to get it right for our guests and our business each and every time.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=1800090K Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin

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How To Become A Front Desk Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Representative jobs

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Top Skills for A Front Desk Representative

CustomerServiceSkillsFrontDeskAreaCreditCardTransactionsPhoneCallsNightAuditHotelServicesRoomAvailabilityDataEntrySpecialRequestsDepartmentTelephoneCallsSchedulingAppointmentsGuestCheck-InsHotelGuestsGuestComplaintsGuestSatisfactionCustomerComplaintsGuestServiceGuestAccountsCustomerSatisfactionGuestRegistration

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Top Front Desk Representative Skills

  1. Customer Service Skills
  2. Front Desk Area
  3. Credit Card Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Utilized customer service skills with customers.
  • Order and restock all product shelves while keeping them clean as well as front desk area at all times.
  • Balanced cash, checks, and credit card transactions to complete daily reports.
  • Answer phone calls and take multiple reservations for a 145 room hotel.
  • Performed Night Auditing duties such as balanced daily revenue for my shift Checked guests in and out

Top Front Desk Representative Employers

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