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Become A Front Desk Representative

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Working As A Front Desk Representative

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,682

    Average Salary

What Does A Front Desk Representative Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Representative Career Paths

Front Desk Representative
Front Desk Agent Night Auditor General Manager
Account Manager
5 Yearsyrs
Medical Assistant Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Front Desk Supervisor Front Office Manager Office Manager
Business Office Manager
8 Yearsyrs
General Manager Delivery Driver Front Desk Agent
Catering Sales Manager
5 Yearsyrs
Front Office Manager Office Manager General Manager
Center Manager
6 Yearsyrs
Call Center Representative Inside Sales Representative Sales Coordinator
Conference Services Manager
5 Yearsyrs
Night Auditor Assistant General Manager Front Office Manager
Director Of Front Office
5 Yearsyrs
Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Front Desk Agent Front Office Manager
General Manager
7 Yearsyrs
Night Auditor/Front Desk Operations Manager Director Of Sales
General Manager/Director Of Sales
8 Yearsyrs
Night Auditor/Front Desk Night Auditor Assistant General Manager
Hotel General Manager
9 Yearsyrs
Night Auditor Guest Services Manager Front Office Manager
Hotel Manager
5 Yearsyrs
Front Office Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Front Desk Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Assistant General Manager Service Manager Account Executive
Sales/Marketing
5 Yearsyrs
General Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Front Desk Manager Office Manager Technician
Service Manager
7 Yearsyrs
Front Desk Supervisor Assistant General Manager Operations Manager
Site Manager
7 Yearsyrs
Medical Assistant Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Front Desk Lead 2.1 years
Front Office Agent 2.0 years
Desk Clerk 1.9 years
Hotel Clerk 1.8 years
Hotel Desk Clerk 1.8 years
Front Desk Clerk 1.7 years
Front Desk Staff 1.6 years
Hotel Receptionist 1.6 years
Front Desk Agent 1.6 years
Top Careers Before Front Desk Representative
Cashier 14.6%
Server 5.4%
Internship 4.8%
Teller 3.9%
Hostess 3.3%
Waitress 3.1%
Manager 2.4%
Volunteer 2.3%
Top Careers After Front Desk Representative
Cashier 7.3%
Server 5.8%
Internship 4.3%
Teller 3.3%
Manager 2.9%

Do you work as a Front Desk Representative?

Front Desk Representative Demographics

Gender

Female

71.7%

Male

26.3%

Unknown

2.0%
Ethnicity

White

59.2%

Hispanic or Latino

18.5%

Black or African American

11.2%

Asian

7.5%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

60.8%

French

7.7%

Russian

3.3%

Polish

3.3%

Mandarin

2.2%

Portuguese

2.2%

German

2.2%

Japanese

2.2%

Italian

1.7%

Korean

1.7%

Tagalog

1.7%

Serbian

1.7%

Chinese

1.7%

Vietnamese

1.1%

Dutch

1.1%

Bulgarian

1.1%

Thai

1.1%

Cantonese

1.1%

Filipino

1.1%

Arabic

1.1%
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Front Desk Representative Education

Schools

University of Phoenix

17.2%

University of Nevada - Las Vegas

7.2%

College of Southern Nevada

6.2%

Kaplan University

6.2%

Miami Dade College

4.8%

Liberty University

4.8%

University of South Florida

4.5%

Tennessee State University

4.1%

Delgado Community College

4.1%

Houston Community College

4.1%

Johnson & Wales University

4.1%

Southern New Hampshire University

4.1%

Coastal Carolina University

3.8%

Texas A&M University

3.8%

Northern Arizona University

3.8%

University of Texas at San Antonio

3.4%

Valdosta State University

3.4%

Ultimate Medical Academy - Clearwater

3.4%

Northern Virginia Community College

3.4%

Trident Technical College

3.1%
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Majors

Business

25.8%

Health Care Administration

8.6%

Psychology

7.7%

Hospitality Management

6.9%

Criminal Justice

5.7%

Communication

5.1%

Medical Assisting Services

4.7%

Nursing

4.3%

General Studies

4.2%

Marketing

3.4%

Accounting

3.3%

Liberal Arts

3.1%

English

2.8%

Management

2.7%

Kinesiology

2.3%

Biology

2.0%

Graphic Design

1.9%

Cosmetology

1.8%

Computer Science

1.8%

Sociology

1.8%
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Degrees

Bachelors

37.9%

Other

33.0%

Associate

16.4%

Masters

5.8%

Certificate

4.6%

Diploma

1.7%

License

0.4%

Doctorate

0.2%
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Front Desk Representative Videos

A Day in the Life: Call Center Agent

Front Desk Agent - emerit Training and Certification

How to Be a Proper Front Desk Agent : Career Advice & More

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Top Skills for A Front Desk Representative

  1. Guest Satisfaction
  2. Customer Service
  3. Front Desk Area
You can check out examples of real life uses of top skills on resumes here:
  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
  • Exemplified the second-to-none customer service for which Marriott is nationally renowned for all interactions with customers.
  • Order and restock all product shelves while keeping them clean as well as front desk area at all times.
  • Ensured proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
  • Answered customer telephone calls and confirmed appointments.

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Top Front Desk Representative Employers

Jobs From Top Front Desk Representative Employers

Front Desk Representative Videos

A Day in the Life: Call Center Agent

Front Desk Agent - emerit Training and Certification

How to Be a Proper Front Desk Agent : Career Advice & More

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